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With the 2011 redesign of the Grand Cherokee, Jeep took its flagship midsized SUV completely upscale. Based on the redesigned Mercedes-Benz ML, the first new model from post-bankruptcy Chrysler was a big improvement over the SUV it replaced, with levels of fit, finish, and refinement rivaling models costing a lot more.
Alerts
There are 5 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
2005
2006
2007
2008
2009
2010
NA
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS standard. Head protection air bags available from 2002, standard from 2007. ESC available in 2005, standard from 2006.
Road Test

With the 2011 redesign of the Grand Cherokee, Jeep took its flagship midsized SUV completely upscale. Based on the redesigned Mercedes-Benz ML, the first new model from post-bankruptcy Chrysler was a big improvement over the SUV it replaced, with levels of fit, finish, and refinement rivaling models costing a lot more. This Grand Cherokee is a lot more civilized with a quiet interior, steady ride and responsive steering, yet it remains wholly capable off-road when properly equipped. The V8 version accelerates well and tows a trailer effortlessly, noticeably better than the standard V6 alternative, but it gulps gas at an old-fashioned 14 mpg in routine driving. Most four-wheel-drive Grand Cherokees come without low-range gearing, but models with are very capable off-road. 

Seating
2 front, 3 rear
Drive Wheels
4WD , Rear
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 5-speed Automatic
Engines Available
  • 3.6-liter V6 (290 hp)
  • 5.7-liter V8 (360 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2011 Jeep Grand Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Alarm or security system (excluding aftermarket systems)

“Alarm has a mind of its own Likes to wake up all the neighbors usually in the middle of the knight..Cant even stop it sometimes without going out and starting it. Dealer cant replicate the issue so Guess What It will probably do this the rest of its life”

Carol-Robert M., PA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“ALARM ACTIVTING RANDOMLY”

Anonymous, CO (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“unlocks when I walk away”

Anonymous, WA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Only activates periodically”

Ron W., WA (2011 Jeep Grand Cherokee Laredo 5.7-L V8)

“First one headlight turned pink and later became dim, then the other. Had both replaced”

Anonymous, KY (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“one of the daytime running lights burned out and I replaced them both”

Jerri P., TX (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“Driver side headlamp module failure”

John H., MO (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Low beam headlight out and bulb replacement not effective. Paid $1000 to replace headlight assembly”

Anonymous, MD (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“it was the totoal integrated lighting module. daytime running lights went out and high beams”

Marvin M., KY (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“projector beam headlight quit working -- $800”

Anonymous, NC (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“One occasionally goes off for no apparent reason”

Anonymous, NJ (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Both Headlights failed - very expensive to replace”

Anonymous, WI (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Rightb headlight burned out..... replacement $250”

Anonymous, IL (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“high failure rate of headlight running lights and it is very expensive ($95.00) to replace the left light bulb because of various components that must be removed to gain access to the light”

Steve L., NC (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“high intensity lights went out twice in the last 6 month”

Karth S., AB (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“I have had to replace light bulbs at an abnormally high rate for a car this young. I have replaced both headlights, all blinkers arm most exterior lights. I have never had this many exterior light problems with any vehicle I have previously owned”

Anonymous, PA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Through the years I have replaced several running lights and turn signals. I owned a Highlander before for 7 years and never had to replace a light”

Anonymous, KY (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“turn signal lights went out, first one and then later the other one”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Intermittantly go out. Maybe related to wet weather. Light bulbs have been changed as well as entire rear light unit...same problem occurs”

Anonymous, GA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Turn signal bulb was replaced”

Paul M., GA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Rear right turn signal works intermittently”

Mohamed A., GA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Recall to repair dome light.Covered by warranty”

Anonymous, VT (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“THE RECALL FOR WIRING PROBLEM FOR PASENGER VISOR”

Anonymous, IN (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Factory recall for over dash lights to extend wires”

Gene N., AZ (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Getting different messages about availability of key fob. Told both fobs may have failed but I do not think so. Could be problem with system. Not fixed yet”

Anonymous, MD (2011 Jeep Grand Cherokee Laredo 5.7-L V8)

“Hand on handle does not work”

Anonymous, NJ (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“unlocks when I walk away”

Anonymous, WA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“If you lock the doors using the inside locking button, then close the door, the system will unlock within 30 seconds to one minute”

Steve L., NC (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“dealer reprogrammed ignition module”

Anonymous, NV (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Vehicle wouldn't recognize the key fob”

Karth S., AB (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“When we purchased the vehicle we were told, and the literature confirms, that each key would recall the seat/radio/climate settings for that driver. It has never worked and they can't make it work despite over 30 days in the shop during about 7 trips”

Anonymous, NV (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“The Remote starter and the push button starter would often not work - after numerous visits and explanations to the dealer they acted as if it wasn't a problem - then Jeep recalled the Fuel pump module and it seems to be better”

Anonymous, AB (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“COMPUTER REFLASED/ FIXED”

Anonymous, CO (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Warning lights

“Engine warning light has been a recurring annoyance for the last three years. We have had it in at least annually for that problem, but each time it has reappeared within a couple of months. Dealer repair shop essentially said "ignore it". It causes the remote start to not work just because that fault locks out the remote start feature”

Anonymous, IL (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Check engine light came on due to a bad sensor and caused the remote start to stop working”

Terry P., AL (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Door would not lock w/ key module. Cost us $150 co-pay to have repaired”

E M., LA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“The power seat would not consistent save settings and would occasionally not incline or recline”

Linda V., AB (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Heated or cooled seats

“Driver side heated seat failed to heat. This was a cupboard warranty item and the dealer replaced the heated seat pad. This solved the problem”

David B., CA (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Wiper motor or washer

“Automatic and manual intermittent wipers did not work. In addition to wiper sensor module, the windshield had to be replaced as a result”

Dale G., WA (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“wiper motor burnt out. it was just out of warranty but thankfully we had purchased the extended coverage”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Washer fluid pump motor failed and was replaced under warranty”

William M., LA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

“smoke coming out of the vents”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“the air was blowing warm”

Anonymous, CA (2011 Jeep Grand Cherokee Laredo Unsure)

“Leaking compressor that needed to be replaced”

Jason M., MA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)
Automatic climate control

“Doors that control system stuck. Had to replace blower motor”

G W., NE (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Dealership couldn't fix the issue. I replaced the electronic fan relay-resistor pack and (3) damper motor actuators on the blending doors of the duct”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“AC stopped working but no one can really figure out if it is a leak or not”

Jason M., MA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“The left side temperature actuator controlling the flow of warm/cold air to the cabin had to be replaced. These have been replaced on both sides 2 or 3 times since new”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“A/C not blowing cool air on driver's side; required replacing dampers inside dash”

Frank C., TX (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“This is the second failure of climate control in 2-years. Both covered under extended warranty. The system failures were a lack of cooling and both failures were temperature sensors”

Anonymous, ON (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“a gear in system broke so that air did not switch form cold to hot”

Anonymous, WA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“In winter it can take 30 minutes for the heater to work when set to auto at 70. It works immediately if I do remote start”

William W., IL (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“I have brought vehicle in twice and still have problem and need to bring it back in. When running air after two hours the vents shut close....the fan continues to run but air is blocked from coming out ... Thus no air....shut car off for 10 minutes a”

Anton G., IL (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Vent failed only uncooled air output on driver side”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 5.7-L V8)
Blower (fan) motor

“Jeep continues to have issues with blower motor/blender doors which requires the entire dash be pulled out to repair which is quite expensive. This is the second time in 3 years I've had to repair one”

Anonymous, TN (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Noise when the fan was turned on, sounded like the fan was hitting something. Very expensive to replace”

Warren R., WA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Stopped blowing on drivers side for defrost and heat”

Anonymous, CO (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“In January of this year, early one morning the blower fan would not work at all. It was very cold and the defrost or heat would do nothing. I had not choice but to drive and try and keep the windshield free from frost enough to see. It was not a safe”

Anonymous, NE (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“had to be replaced”

Daniel S., PA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Had to have replaced twice”

Scott B., CA (2011 Jeep Grand Cherokee Limited 5.7-L V8)
Evaporator

“The evaporator had to be replaced. It was covered under the extended warranty we purchased when we bought the vehicle. We only paid our deductible”

Mona E., FL (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Heater system

“It would blow cold air upon starting for 5 minutes, then be normal”

John F., WA (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“See previous comments”

William W., IL (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“the car was on heat even when the heat was off. the air conditioner was not working”

Anonymous, CA (2011 Jeep Grand Cherokee Laredo Unsure)

“mixing door motor was bad”

N S., VA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“1. Rock chip in front condenser 2. Leaking part inside dash”

Debra B., PA (2011 Jeep Grand Cherokee Unsure 3.6-L V6)

“refrigerant completely gone, needed to be refilled”

Anonymous, MA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“the A/C didn't work almost right after we purchased”

Anonymous, BC (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“In Jeep's defense they did fix it with just a $100 co-pay even though the warranty had expired. The dealership observed that the part simply failed and not due to normal use. Otherwise it would have been $700”

Jeff H., NC (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“A/C system would lose ability to produce chilled air as a result of a leaking condenser”

Jonathan G., NJ (2011 Jeep Grand Cherokee Overland 5.7-L V8)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel cap

“Dealer made 6+ appempts to repair. Did not”

John I., MA (2011 Jeep Grand Cherokee Unsure 5.7-L V8)

“gas attendant didn't put the cap on correctly and the check engine light came on”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“check engine light came on”

N S., VA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Repetitive emission warnings, replaced fuel cap, more repetitive warnings, ignored, eventually warnings stopped. Dealer unable to permanently fix”

Anonymous, NV (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Fuel cap and fuel filler pipe replaced because check engine light came on indicating that the fuel cap was not tight. Cap was tight. Apparently this is a known problem. It was resolved by dealer under warranty”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Engine light came on becasue fuel cap was not closing correctly”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Fuel injection system

“Engine light goes on, computer says it's fuel injection. Make the repair, drive a week or two and light comes back on”

Anonymous, GA (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“They had to add a secondary fuel pump relay”

Robert C., MA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)
Fuel pump

“pump would not stop running even when vehicle was shut off. after it burned out Dealer tried to charge me 41800 for a new one. turns out the pump relay was at fault and was a recall causing the pump to keep running. Still they took a shot at trying to take my money Nice Try”

Carol-Robert M., PA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“it stalled due to fuel pump pressure regulation. was fixed with a bypass system. On recall and I was reimbursed for my expenses”

Marvin M., KY (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Vehicle had problems starting apparently due to intermittent fuel pump failure. This problem was subject of a recall by Chrysler which fixed the problem”

Anonymous, AB (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“internal fuse for fuel pump relay failed and vehicle was not drivable. This was a recall issue, but Jeep didn't have a fix developed yet. Replaced with a new TIPM which included the fuel pump relay. Dealer later corrected with recall procedure”

Anonymous, NM (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“Fuel pump relay would sometimes not send fuel to motor, took months for Jeep to finally issue a recall and a few more months for the part to come in”

Anonymous, VA (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“k”

Anonymous, CO (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“fuel pump would not turn off when car was turned off”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Fuel pump failed, catastrophically. Required replacement”

Anonymous, NH (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Fuel Pump relay sticks causing the vehicle to not start”

Craig W., CA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Excessive cranking due to relay not signaling fuel pump to send fuel to injectors. This has been repaired/replaced 3 times and still has intermittent failures”

Anonymous, FL (2011 Jeep Grand Cherokee Laredo 3.6-L V6)
Sensors (includes O2 or oxygen sensor)

“coolant temperature sensor”

Fred F., NY (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“Warning occurred, replaced, no issues since”

Anonymous, NV (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“All 4 02 sensors went out, causing the catalytic converters to fail and cost over $2k to get fixed”

Joseph O., MO (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“I had a leak in the fuel vapor system”

Charles C., LA (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“controller of the fuel pump”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

“seized”

Anonymous, AB (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Front right caliper locked closed”

Anonymous, NY (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Something could go wrong if water got into the brakes and temperatures got below freezing (small chance here in CA). Was repaired under a recall notice; i.e. a known problem”

Anonymous, CA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“The front rotors needed cut”

Mike H., PA (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“normal wear, warped a bit, causes pulsing, brake job will be done next week”

Anonymous, AB (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Antilock system (ABS)

“fluid reservoir replaces\d”

Anonymous, LA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“3 failures caused on all brake sysyems caused by an intermittant sensor”

Howard C., NB (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Master cylinder

“Recall on master break booster that took many month to correct. No parts or poor communications from dealer”

Lynn B., MI (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Had a issue with the car inching forward from a stop. Dealer finally determined it was a master cylinder that was faulty and replaced”

Anonymous, NM (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“Had a catastrophic brake failure while driving. This could have killed me or someone else. 6 months later this model had a recall to fix the braking system”

Anonymous, PA (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Normal routine brake wear

“This was discovered on a service trip to the dealer”

Mike H., PA (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Needed brake replacement at 35K miles which seemed early for this vehicle”

Anonymous, ME (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“Rear brakes needed to be replaced for first time at about 41,000 miles”

Anonymous, OR (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“normal wear, will need new rotors, pads next week”

Anonymous, AB (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Parking brake

“Parts rusted through in rear of car, leading to failure of system”

David K., MI (2011 Jeep Grand Cherokee)

“The brake booster failed. The issue was under a recall to address exactly the problem I experienced”

Anonymous, WY (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“Brakes worked at about 50% power”

David K., MI (2011 Jeep Grand Cherokee)

“complete brake failure previous to recall”

Anonymous, ON (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Electronic or air suspension

“The left air strut was making popping noises over bumps. For over a year multiple dealers told me there was nothing wrong with it. They finally acknowledged and replaced it. The replacement took 3 additional trips to 2 different dealers to finally get it working correctly again. The 1st 2 trips were related to the front end drooping after sitting for 2 or more hours (air suspension leaking), the 3rd was related to the height adjustment feature not working. Trouble codes were present and the”

Jason M., AZ (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“The system made a horrible noise while driving and gave an error code. The dealer 'fixed' the problem but the error message was still showing up. They replaced half the air suspension, charged a hefty amount and the same issue happened again but without any further errors. I heard it depressurize and now the fix is twice the cost of the original repair. I haven't fixed It and there are no error messages but the air suspension no longer moves the car up and down”

Anonymous, MI (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“on board message says "service suspension system" Then whole system failed, not safe to drive. fixed. Just got message to "service suspension system" again, cleared itself and has not returned in last week.Waiting to see what happens next”

Anonymous, AZ (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Air suspension line leak required replacement”

Anonymous, GA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“air suspension failure - car spent 15 day of 4 week vacation in garage because of parts availability and dealer lack of capability to properly diagnose problem”

Michael E., IL (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“The hydrolic suspension system has mal functioned. Cryseler has repaired it 4 times with failure after each repair. So far the 5th repair seems to be successful”

Anonymous, NV (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Air suspension system failed several times during rainy/wet conditions resulting in extremely rough ride. Eventually fixed by replacing control module and one sensor”

Anonymous, NC (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“The air suspension keeps breaking down and giving warnings. Repairs generally take over a week because they don't know how to repair it and/or they have to wait for parts”

Anonymous, NV (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“As a result of seal failure on rack & pinion assembly”

Anonymous, ON (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“There was a leak in the steering rack. It took them a year to find it”

Robert C., MA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Front shocks required replacement”

Anonymous, OR (2011 Jeep Grand Cherokee Limited 5.7-L V8)
Steering linkage (includes rack and pinion)

“Seal failed on steering linkage. Had to completely replace rack & pinion assembly”

Anonymous, ON (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“noise while turning”

Anonymous, WI (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“boot on the right halfshaft the right front wheel drive was split. instead of replacing the boot they just replaced the whole halfshaft under warranty”

Anonymous, CO (2011 Jeep Grand Cherokee Laredo 5.7-L V8)
Steering wheel vibration

“noise in steering wheel, steering gears required lubrication,was told steering gear possible going bad with only 58000 miles on car”

Joseph R., IN (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Cylinder head

“replaced under extended warranty”

Anonymous, NC (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Was recall - got a thermostat error code that couldn't be cleared”

Anonymous, MA (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“It was covered under warranty. The engine would not idle”

Anonymous, NY (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“It was leaking, reducing mpg. Was repaired under a recall notice; i.e. a known problem”

Anonymous, CA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Head had to be replaced twice”

Anonymous, NY (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“previously had one cylinder head and spark plugs replaced under a recall/extended warranty. A year later the spark plugs had to be replaced on the other side, fuel injectors cleaned and a sensor replaced. Was told this was "probably" not caused by th”

Anonymous, OR (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Took over 3 times for the dealer to figure out the issue with the head. I told them the water was leaking somewhere , it wasn't in the oil. so it must be going through the engine. They replaced the water pump and thermostat. that didn't fix it”

Anonymous, AB (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“needed replacement camshaft at 65,000 miles”

Anonymous, CA (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Engine rebuild or replacement

“Water pump was leaking; dealer indicated it was OK to continue driving but the car leaked all coolant during driving causing the engine to fail. Car had to be towed 45 miles and engine had to be rebuilt”

Ben K., MI (2011 Jeep Grand Cherokee Laredo 5.7-L V8)

“Condenser and. Related equip "froze" binding up flywheel. All work covered by warranty so no monetary cost to me”

J M., OH (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“original problem - cyl head bolt incorrectly installed”

Dave S., NJ (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Head gasket

“Jeep had a sort of recall on this engine part”

Sharon L., AZ (2011 Jeep Grand Cherokee Overland 3.6-L V6)
Timing belt or chain

“had to replace interior parts so car did not stop running unexpectedly without warning”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

“Thermostat / cracked thermostat housing”

Anonymous, MA (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Overheating

“thermostat sensor caused engine fail”

Howard C., NB (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“thermostat failed, I got a warning light, the dealer replaced it, plus they did an oil change and took care of a recall notice on the same visit”

J G., TX (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“They had a hard time diagnosing a "check engine" light that would not turn off. It turned out to be the thermostat”

J D., NV (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“car would not warm up to normal operating temp according to gauge in dash,,,was told by service advisor that sensor was going bad again at 4yrs old with 58000miles”

Joseph R., IN (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“check engine light came on. Car still ran ok, the heater was not heating very well. The dealer took care of it with no recurring issues”

Paul M., GA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)
Water pump

“I drover home from Ft Myers Florida and went out next day and noticed antifreeze from engine leaking. it was the water pump. Dealer could not locate new water pump; on back order. I located one about 50 miles away at another Jeep dealer, drove to pick it up and pay for it, and gave it to the dealer to install”

Marvin M., KY (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Water pump seals failed 120 miles from home releasing all coolant. Car had to be towed home. This was at 93,000 miles”

Anonymous, CA (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“Total failure of the water pump. Cracked housing and major leak. Care was undrivable”

John F., PA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Water pump leaked but part was not available from the dealer for prompt replacement. Coolant leak caused engine failure”

Ben K., MI (2011 Jeep Grand Cherokee Laredo 5.7-L V8)

“water pump failed, first dealer I called wanted me to wait a week before they would look at vehicle”

Martin T., MI (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Overheated due to coolant loss, towed to dealer, replaced water pump under extended warranty”

Anonymous, MI (2011 Jeep Grand Cherokee Laredo 5.7-L V8)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

“panaromic roof and air wind noise is high and when drive through car wash water leaks from seal between solid glass panel and movable glass panel”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Coolant leak from timing chain cover”

Patricia B., AZ (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“water pump "seal"/waterpump failed at 54000 miles - unacceptable performance”

Michael E., IL (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Squeaks or rattles

“Engine rattle”

Anonymous, GA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“interior fan had bearing issues and was squelling”

Anonymous, BC (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“rear shock bad. Rattled on left rear”

Lynn B., MI (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“rattle in the sun roof”

Anonymous, LA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Vent fan became noisy”

Thomas V., CT (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“rattle in dashboard resolved first attempt”

Anonymous, OH (2011 Jeep Grand Cherokee Laredo 3.6-L V6)
Wind noise

“The windshield has begun to make a noise that sounds like a vibration at the base of the windshield at higher speeds”

Anonymous, TN (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Loose cowl trim vibrates at certain speeds”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen goes blank

“The entire center stack has been replaced under warranty, however since then the display, radio, navigation work intermittently with the dealer unable to determine the exact cause”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)
External music device interface (e.g., smart phone, MP3 player)

“Connects poorly to iPhones”

Anonymous, ND (2011 Jeep Grand Cherokee Overland 5.7-L V8)
In-dash navigation system (GPS)

“Cannot update. System is not as reliable as phone or iPad gps apps”

Frank B., TN (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Navigation was outdated when we got it and they wanted $150 to update it before the first year was up. it could not find places that have been in business for many years at the same location”

Anonymous, CO (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“I find it not helpful....maps are not detailed enough to be useful. I am use to google maps and the NAV system in both my Jeeps are not good...primitive at best”

Anton G., IL (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Phone pairing constantly drops the phone connection. So it is unreliable so it is not used”

Anonymous, CO (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“The XM satellite constantly loses preset stations with Driver 1 and Driver 2”

Anonymous, AZ (2011 Jeep Grand Cherokee Limited 5.7-L V8)
Steering wheel controls

“Full turn changes radio station. On this model the wheel controls are very easy to hit accidentally. Turning the wheel should only be attempted if the driver knows where the controls are relative to hand placement. This subordinates driving to dealing with the controls”

Frank B., TN (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Radio fails to turn on”

Anonymous, AB (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“It just quit working. It was diagnosed as a $700 part and repair within the radio. I took the car in for a starting issue that ended up being a recall and when the car was returned to me, the voice command was working. It has not failed since”

Anonymous, CO (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Backup or other camera/sensors

“Backup camera failed - had to replace”

T P., KS (2011 Jeep Grand Cherokee Limited 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Heated or cooled seat controls

“Heated seats shut off after a brief period”

Warren R., WA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“in dash panels that control direction of air flow”

Anonymous, PA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Front and rear passenger door locks stopped working”

Donald A., TX (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Keyless entry fails occasionally. Have been locked out of car when key fob was left inside. The doors are not supposed to lock when this happens”

Anonymous, MI (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“3 of the door locks/latches have failed”

Anonymous, MA (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Had to replace all four door auto locks”

Scott B., CA (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“Had to have repair to vanity mirrors due to recall”

Anonymous, MI (2011 Jeep Grand Cherokee Laredo 3.6-L V6)
Sunroof

“Drain holes in sunroof plugged up w/ dirt and water drained into inside battery compartment. Dealer wanted $1500 to clean drain. I did it myself for free”

E M., LA (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Tailgate, hatch or trunk

“Latch would not open”

G W., NE (2011 Jeep Grand Cherokee Limited 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

“Engine Start Relay failed causing difficulties starting and at one time completely drained the battery while running the fuel pump after engine shut down. The relay became a subject of a recall”

Winfried W., TX (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“When starting the engine would crank but not start, it was a relay in the computer. They didn't have the part. On several times the engine would just stop. Then I got the recall notice on this. Replaced relay no problems since”

Anonymous, AZ (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“would not start because of bad computer board that would not turn on fuel pump $1100. dollars. I personal believe that it was the remote clicker that was the problem. however I didn,t get a chance to try my spare, and was also charged for a new one $”

Anonymous, NJ (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Total failure. Nothing worked. Towed to dealer. Replaced main computer module. Out of warrenty, but Jeep covered. Happened in my driveway. Otherwise, would have been a major safety issue”

Martha E., CA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“dealer replaced fuel pump assembly in a recall notice”

Anonymous, NV (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Tipm malfunctioned and had to be replaced. Was eventually part of a recall and was rebated the cost of repair”

Anonymous, FL (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“would not start under 55 degrees. first replaced both fuel pumps which was not the problem..Computer the problem and backordered. was without the car for 5 weeks but the dealership provided a rent car”

Anonymous, CO (2011 Jeep Grand Cherokee Laredo 5.7-L V8)

“Transmission inter-cooler leaked oil, same as previous issue in this survey”

Anonymous, IL (2011 Jeep Grand Cherokee Overland 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

“front wheel trim fell off then damaged paint along side of vehicle as it blew off”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Loose interior trim or moldings

“Cracked molding along driver side seat. By the seat controls”

Anonymous, MN (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Leather dash cover bubbled & creased. Raised hell w/ Corporate Management, they eventually replaced the entire dash cover at their cost; over $2,000”

E M., LA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“I had a dash cover that became unglued and shrunk”

Charles C., LA (2011 Jeep Grand Cherokee Limited 5.7-L V8)
Paint (fading, chalking, cracking, or peeling)

“Paint is peeling in six places on the roof and showing signs around windshield. Roof is rusting from underneath and paint subsequently peeling. Dealership body shop ruled it to be manufacturer defect”

Donald A., TX (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“paint bubbled and would have flaked off - covered by warranty. paint again bubbled and refused to cover”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Paint peeling above hatch door. Looks like something broke the paint on the roof above hatch door and it has started to rust”

Anonymous, MI (2011 Jeep Grand Cherokee Limited 5.7-L V8)

“Clear coat on front bumper peeking off”

Joseph O., MO (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

“Universal joint failure. Universal joint had no way to lubricate”

Susan R., DE (2011 Jeep Grand Cherokee Overland Unsure)

“leaking grease from f/axle connection. had to be replaced”

Arnold S., CA (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Driveline vibration

“Vibration”

Anonymous, NC (2011 Jeep Grand Cherokee Overland 5.7-L V8)

“Loose Motor Mount”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“4WD service light on resulted in replacement of differential internal assembly”

Anonymous, CA (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Stability control (ESC)

“stability control (sensor?) would go out in bad/slippery weather and the 4WD would automatically shut off”

Anonymous, CO (2011 Jeep Grand Cherokee Overland 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

“Replaced the alternator in July of 2015 (30K miles on the car at the time) and then again in May of 2017 (48K miles at the time on the car)”

Holt M., NC (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“integrated power module was recalled and replaced but then broke again 6 months later so once again go t the replacement part ( fuel pump something or other). both times the car refused to start and had to be towed to dealer”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Ignition switch

“Push button start/stop button ignition failed. Engine would be running but I could not shut it off. I would have to take the cap off and insert the hard key into ignition to shut off the engine. needed new ignition switch $633.00”

Marvin M., KY (2011 Jeep Grand Cherokee Overland 5.7-L V8)
Engine harness

“It was repaired by Jeep after a 45 day wait. We had to go on trip in our ford Escape it was smaller. To long of a wait. The jeep could just stop when we were driving to big of a chance to tske”

Anonymous, TX (2011 Jeep Grand Cherokee Limited 3.6-L V6)
Starter

“TIPM module issue that affected starting, subject of a recall”

Anonymous, VA (2011 Jeep Grand Cherokee Overland 5.7-L V8)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“shifting patterns have been reset 3 times , But keep varying”

Howard C., NB (2011 Jeep Grand Cherokee Limited 3.6-L V6)

“rough down. Shift with clunk noise at times”

Bob S., NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

“Ever since new the car lags (doesn't downshift) when going up hills. Consequently, the car is very sluggish on moderate hills”

Robert J., RI (2011 Jeep Grand Cherokee Overland 3.6-L V6)

“Inter-cooler leak - happened while on long driving trip. Local Jeep dealer repaired. No problems since”

Anonymous, IL (2011 Jeep Grand Cherokee Overland 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

“Complete failure requiring replacement”

Anonymous, NY (2011 Jeep Grand Cherokee Laredo 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

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