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With the 2011 redesign of the Grand Cherokee, Jeep took its flagship midsized SUV completely upscale. Based on the redesigned Mercedes-Benz ML, the first new model from post-bankruptcy Chrysler was a big improvement over the SUV it replaced, with levels of fit, finish, and refinement rivaling models costing a lot more.
Alerts
There are 10 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
2005
2006
2007
2008
2009
2010
NA
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS standard. Head protection air bags available from 2002, standard from 2007. ESC available in 2005, standard from 2006.
Road Test

With the 2011 redesign of the Grand Cherokee, Jeep took its flagship midsized SUV completely upscale. Based on the redesigned Mercedes-Benz ML, the first new model from post-bankruptcy Chrysler was a big improvement over the SUV it replaced, with levels of fit, finish, and refinement rivaling models costing a lot more. This Grand Cherokee is a lot more civilized with a quiet interior, steady ride and responsive steering, yet it remains wholly capable off-road when properly equipped. The V8 version accelerates well and tows a trailer effortlessly, noticeably better than the standard V6 alternative, but it gulps gas at an old-fashioned 14 mpg in routine driving. Most four-wheel-drive Grand Cherokees come without low-range gearing, but models with are very capable off-road. 

Seating
2 front, 3 rear
Drive Wheels
4WD , Rear
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 6-speed Automatic
  • 5-speed Automatic
Engines Available
  • 3.6-liter V6 (290 hp)
  • 5.7-liter V8 (360 hp)
  • 6.4-liter V8 (470 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2012 Jeep Grand Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

“major problem. After driving in certain conditions, all electrical systems are dead. After waiting about three hours, they come back on. Dealers cannot find problem. Supposedly recall on main computer and gas module. No parts to fix are availab”

Rick P., TN (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Button that controls rear window, real lift and door unlock failed”

Mattew S., NY (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Cruise control

“Cruise control problems are cause because of faulty buttons on the steering wheel”

Jean R., NB (2012 Jeep Grand Cherokee Overland 3.6-L V6)
Headlights

“In 2 1/2 years I had to replace 5 headlight bulbs”

John W., CO (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Right headlight failed”

Anonymous, TN (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Several lights broke at once. They were not all repaired first time and I had to take it back again for all to be fuxed”

Anonymous, FL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“One headlight needed new bulb”

John F., FL (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“High beams didn't function- turned out yo be two loose connections. Also burned ou headlight at 46000 miles, very unusual”

James L., PA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“headlight burned out. if not under warranty would cost $300 aprox”

George K., MD (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Both day time running lights went out and rear brake light went out”

Shawn R., TX (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“hid bulb went out. Mechanic had to remove the bumper to install. Very poor design”

Anonymous, MO (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“I have had to replace three headlights or driving lights”

Marcus A., CO (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Right side headlight went out just 2 months before the warranty expired. Otherwise would have cost over $300 to replace”

Anonymous, MD (2012 Jeep Grand Cherokee Overland 3.6-L V6)
Exterior lights (other than headlights)

“Burned out tailight”

Anonymous, IL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Trailer hitch electrical system did not work properly-no brake lights or turn signals”

Peter S., FL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Replacement of daytime running light required the removal of the entire front bumper for access to the light. The existing access area on the car is too small to allow access to the light for replacement”

Anonymous, NY (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“First a headlight and then a rear blinker went out”

Don N., NJ (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The running lights would flicker on and off. Repeated returns for repair has yet to fully correct this. Also emergency brakes don't work quick right, can drive with them on at times”

Anonymous, VA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Had to replace two tail lights”

Anonymous, IL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“DAY TIME RUNNING LIGHTS”

Anonymous, FL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Drivers side seat heater quite working. Had it in the shop twice before the technicians finally replace the seat heating element”

Ronald T., OH (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Front passenger seat heater works intermittently”

Anonymous, OR (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Recall problem with wiring to the visor lights. Took over a year to have the parts become available. I guess Fiat is trying to do to Chrysler what they have done to Fiat over the years”

Bob B., MN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“recall on visor vanity lights”

Anonymous, IN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Potential fire hazard in lighting of mirror in sun visor due to poor insulation”

Anonymous, CO (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“There was a warrantee recall for interior visor lights and wiring that could cause a fire”

Patricia L., ME (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Passenger side vanity light on sun visor recalled due to possible short, repaired at dealer, no charge”

Anonymous, CT (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Keyless entry

“passenger door works only when it wants to”

Anonymous, FL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“continuously drops configuration settings when using 2 keys, locks up and drops all radio presets”

Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Would not recognize my key fob so I had to use the remote start. Has happened 7 times. They can't find the problem”

Carl A., CO (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Just stopped working one day How unreliable. Feared I would not be able to start my car”

A N., MA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Part replaced several times but kept failing causing car not to start”

Anonymous, TX (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Vehicle would not start with the remote or key (button)”

Anonymous, RI (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Left rear tire pressure monitor failed”

Anonymous, TN (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“It just comes on, because it's reading the tire pressure differently on some tires. This usually when the seasons change and temperatures are more varied”

Daniel S., IN (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“the blinker has stopped working multiple times, then strangely starts working again”

Anonymous, TX (2012 Jeep Grand Cherokee Overland 5.7-L V8)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

“Front end shake at speeds over 65. Realigned front end and rebalanced front wheels”

Alan D., PA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Needed 4 wheel alighnment - car would pull to the left”

Anonymous, NY (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Electronic or air suspension

“The automatic leveling of the vehicle was locked in the high position, and also had multiple warning lights on dashboard saying immediate service required”

Anonymous, NY (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Air line leaking. A fitting was replaced by the dealer”

Anonymous, PR (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“air suspension failure (stuck in low/park position) occurred at 0 degrees F”

Anonymous, WI (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Air suspension compressor leaked and failed”

Anonymous, WI (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Suspension failed randomly during lowering to park mode. Very poor ride since then, dealership said it requires recalibration”

Anonymous, DC (2012 Jeep Grand Cherokee Overland 3.6-L V6)
Power steering leaks

“the power steering fluid bolt can loose and the fluid leaked we had it under warrant and was fixed”

Michelle S., OH (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Power steering hose clamps came loose and leaked the power steering fluid. Dealer replaced the clamps with redesigned clamps”

Shane W., AB (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“fuid leakage in very cold weather”

Ned M., VT (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“leakage that could have created a safety concern, cost to fix covered by extended warrantee was $1200”

Anonymous, IL (2012 Jeep Grand Cherokee Overland 3.6-L V6)
Power steering pumps and hoses

“Power steering hoses were leaking”

David R., IL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Leaking right rear shock”

Anonymous, TX (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“2 leaking left rear struts”

Steve C., CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“shock failure/warranty took 3 months for manufacturer to have replacement in stock”

Anonymous, WI (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Leaking right front shock. Replaced under warranty”

William D., NM (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“We have a blown strut, been that way since the first 6 months we owned the car. Took it in several times for repair but they never fixed the problem. We are no longer under warranty and were told by our tire professional that the struts for our car”

Anonymous, CA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“A leak that was found and fixed under warranty”

Judith P., CA (2012 Jeep Grand Cherokee Laredo 5.7-L V8)

“Leaking rear air shocks replaced”

Michael R., AZ (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“It took several months for the dealer to get the parts in to replace the bad shocks”

Anonymous, TX (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Rear shocks leaked and were replaced under extended warrantee. This was the third time the rear shocks were replaced for this problem”

Anonymous, IL (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Replaced”

Anonymous, CT (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Crazy metal on Metal sound. The dealer replaces the Motor Mounts and now the front right strut”

Anonymous, CA (2012 Jeep Grand Cherokee Laredo 5.7-L V8)

“Leaking power steering fluid. Dealer said power steering rack needs to b replaced. Part is on back order. Seems to be a common problem. Cost to fix is $1100 or $1400 for after market part”

Anonymous, IL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Tire wear is uneven

“Argued with the dealership for front wheel uneven tire wear and they told me it was good. finaly took it to Pep boys to correct the problem in the alingment”

Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)
Tie rods

“Tie Rod needed to be replaced at approximately 60,000 miles due to wear. Could not replace only the tie rod, needed to replace the whole front assembly, cost was approximately $2,300. Failure probably due to poor manufacturing of quality standards”

Anonymous, VA (2012 Jeep Grand Cherokee Limited 5.7-L V8)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

“The camera didn't have a picture. Had to be replaced”

Anonymous, IL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The CD Player, Navigation and Back up camera are all integrated into the radio/stereo which functions periodically. Jeep is aware of the issue with this radio but would not fix it at no cost”

Anonymous, WA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“In the GPS mode, nothing worked on screen. It was stuck or frozen from the last time it had updated”

James G., MI (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Screen display freezes. Had the unit replaced and it still continues to freeze up on occasion”

Anonymous, MO (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The entire electronics computer died, disabling the entertainment system, GPS, backup camera, radio and phone controls. Dealer replaced central computer and display screen under extended warranty”

Anonymous, MN (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“The in dash GPS quit working and the entire unit had to be replaced. In GPS mode, nothing worked”

James G., MI (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Lost listings like "guide me home". Turned out to be a faulty seat memory switch”

Alan D., PA (2012 Jeep Grand Cherokee Limited 3.6-L V6)
Phone pairing (e.g., Bluetooth)

“I have had to replace the Uconnect once already within the first year, now I need to again. It won't stay connected when it connects, other times it won't even respond when I push the buttons on the steering wheel”

Linda K., NJ (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Once paired, slow to connect when starting car. Sometimes won't connect. even after turning off car and turning iPhone off then restarting both. Intermitent problem. Won't stay broken - hasn't been fixed or replaced”

John B., MD (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Can not sync iPhone with vehicle”

Harold B., MO (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Radio

“Radio will just go silent. You can change channels and flip between the radio and the ipod but no sound will come out”

Anonymous, IL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Radio replaced 3 times. Screen blank, freezes up, software failures”

Anonymous, IL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Changes stations and goes from displying gps to radios. Does not happen when car is running”

Carl A., CO (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“The station presets do not stay set for more than a few months at a time. Even after going through specific directions given to us by the dealership would the stations stay set. The navigation can be difficult, not always easy to set destination”

Anonymous, IL (2012 Jeep Grand Cherokee Overland 6.4-L V8)

“Satellite radio stations kept resetting. Dealership did upgrade”

Anonymous, VA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“The radio will freeze and won't play. You can't change channels or do anything other then turn it off and on but no sound comes out”

Thom M., IL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Radio only works periodically. Jeep says its a computer malfunction in the Radio”

Anonymous, WA (2012 Jeep Grand Cherokee Limited 3.6-L V6)
Steering wheel controls

“The "on" button does not always set the system up til I give the bar on which the buttons are installed a good slap or punch. Then the buttons will work for a few days. I have had this looked at twice since owning the vehicle and they remedy the p”

Jean R., NB (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“We are having problems with the cruise control activating and functioning correctly”

Anonymous, SC (2012 Jeep Grand Cherokee Limited 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

“The car is 3 yrs old and wasn't blowing cold or hot air. Expensive repair! Shouldn't have ever happened!”

Anonymous, CA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Automatic climate control

“Broken Passenger Side Blend Air Door Drive Gear”

Paul S., CA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“The actuator gear broke....a $3 part with $300 in labor”

Robert A., NC (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“HVAC actuator and blend door gear”

Anonymous, FL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Only functioned on one side - pasenger sided failed totally”

Michael M., CO (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Blower making noises”

Anonymous, MN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“AC shut down due to "freeze up"”

James L., PA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Had lots of leakage under the car. Was told it was condenser. Good thing I had extended warranty or it would have cost $1100”

Anonymous, MA (2012 Jeep Grand Cherokee Limited 3.6-L V6)
Evaporator

“See previous”

Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The air conditioner had a sour smell. The dealer had to replace filters several times and clean all the lines in the air conditioning system. They had the car for a day”

Anonymous, CA (2012 Jeep Grand Cherokee Limited 6.4-L V8)

“Rodents were able to get into blower area from the outside engine area and got chopped up by the fan. It really was impossible to get into the car due to the stink.After the dealer cleaned out the blower everything was ok”

Anonymous, MN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“It was all covered by our warranty, but the heater stopped working oddly around Christmas time. It took 3 separate trips, 2 rental cars and a couple weeks to finally sort out the problem. Problem was radiator leak. They did replace this, but the replacement part also had a leak which they did not look at again for a while when trouble shooting reoccurring issue”

Joel P., CA (2012 Jeep Grand Cherokee Unsure 3.6-L V6)

“Evaporator leaked. Required entire dashboard removal, as well as steering wheel. Removal caused scratches in trim. Work done under warranty in March, 2015”

Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Leaking service ports and pipe”

Steve C., CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The dealer thinks there is a slow leak in the system but they have not been able to find it”

Anonymous, CA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“We have a crack in the radiator”

Anonymous, MO (2012 Jeep Grand Cherokee Overland 5.7-L V8)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

“Left cylinder head failed. Replaced under warrenty”

Anonymous, WA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“The valve sleeves were drilled out of line. The head was replaced under warranty and the warranty period was extended both in miles and time”

Anonymous, MA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Recall”

Anonymous, AL (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“misfiring caused damage to the left side cylinder head. It was covered under the drivetrain warranty”

Timothy C., NC (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“burned oil, new head installed under warranty”

Anonymous, NJ (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Faulty left cylinder head replaced under warranty”

Anonymous, OH (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“For approximately 2 years the engine was making an obvious tapping sound, mostly at start up. The dealer more or less blew me off when I brought it to their attention. I changed dealers and the new dealer found that 2 exhaust studs were broken”

Betty W., CA (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Got check engine light. Took to dealer. They checked and it was covered by the recall. No charge to me except for the rental car. Very satisfied with the service”

Anonymous, MO (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“In shop for a week with local Jeep dealership. Warranty was extended for the particular problem to 150,000 miles. No payment required and given a rental for the week”

Austin S., MO (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“This repair was covered under the Power Train warranty at no cost to me”

Shawn R., TX (2012 Jeep Grand Cherokee Overland 3.6-L V6)
Engine rebuild or replacement

“Camshaft flattened. Replace engine”

Anonymous, CA (2012 Jeep Grand Cherokee SRT8 6.4-L V8)

“Factory recall due to metal fragments in the engine block”

Anonymous, IN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“They replaced the head(s) and extended warranty, happy”

Anonymous, NJ (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“The cylinder heads have now been replaced twice at dealer expense. The second time due to multiple engine oil leaks and it included a complete rebuild of the top half of the engine”

Anonymous, MN (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Car stalled while accelerating. Was told it was an oil-related computer component. Required complete rebuild of motor and five days at dealership. While rebuilding, was told axles so rusted they snapped off. Dealer replaced axles. This was around 60000 miles”

Anonymous, MA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Coolers and lines

“Water pump went out”

Anonymous, CA (2012 Jeep Grand Cherokee Overland 6.4-L V8)

“Not under warranty. Very costly and car was out of service for 4 work days and two weekend days. Same time as torque converter and leaks were repaired”

Eugene F., MD (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Rough shifting

“The transmission seems to shift up or down at the wrong time”

Anonymous, PA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“transmission not shifting smoothly”

Anonymous, IN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Transmission leaks

“Small leak of seal. fixed under warranty”

Judith T., OR (2012 Jeep Grand Cherokee Overland 6.4-L V8)

“Jeep uses a combination transmission and AC condenser cooler. At 70,000 mi transmission section of cooler started leaking at one of the fin tube weld joints. Jeep Garage forum lists others that had same problem. Appears to me this is a manufacturing/engineering defect and should be covered by Chrysler”

Howard F., CA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Shifting was sluggish, hard to downshift. Replaced a component in the transmission that helped the issue but it still does not shift like I think it should. Accepting the issues as resolved as much as Dodge can”

Anonymous, AR (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Truck got stuck in 4th gear and would not drop or go up a gear”

Anonymous, AB (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The dealership had it 4 times & couldn't diagnose the issue. Each time they had it over a week. It was under warranty the first 2 times they had it. I took it to a private repair shop, they diagnosed it in an hour and was fixed the next day”

Anonymous, OK (2012 Jeep Grand Cherokee Limited 3.6-L V6)
Transmission computer

“Transmission controller failed. Vehicle would not come out of first gear. Had to replace transmission controller with less than 60,000 miles - seems way too early”

Anonymous, HI (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

“leak through bushing above rear interior window leaked water every time I went through car wash”

Mattew S., NY (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Sunroof drains clogged and leaked into car. Very expensive repair”

Anonymous, NY (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“lighting pigtail access point at the top of the rear liftgate”

Anonymous, VA (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Minor rattle on interior overhead grab handles on both the left and right side. Repair was simple”

Robert Q., FL (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Have had car in shop numerous times for a loud rattle . They are still unable to discover where it is coming from. They have dismantled just about every part of the car! I would never recommend Jeep product to anyone I know, not even my worst enemy”

A N., MA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“belt squealing noise with every cold start under 35 degrees in winter. Sounds like boiling tea kettle. Took in 3 times until finally completed”

Anonymous, NY (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Loud squeal when starting vehicle in freezing weather. Idler pulley was replaced and problem resolved”

Anonymous, TX (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Heat fan squeaks sometimes when fan is on low speed”

Anonymous, MN (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“loud knocking noise in rear, shocks have been replaced under warranty twice for being "bad", but noise returned both times”

Anonymous, TX (2012 Jeep Grand Cherokee Overland 5.7-L V8)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

“The Jeep had four recalls and the alternator was one of the recalled repairs. We are waiting on the latest recall for the dealership to get the part in so that it can be repaired”

Anonymous, TX (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“our jeep would not start so we had it towed and they said it was the altenator and fixed it, there was a recall on a module for the altenator but they did not have the part so it broke the altenator”

Anonymous, MD (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Got a recall on this and part was not available at the time of receipt of recall. Just got new notice that the part is now available and will have to take car in again, but I have received another recall on a dangerous fuel pump problem, and again t”

Anonymous, TX (2012 Jeep Grand Cherokee Unsure 5.7-L V8)

“Car would no longer start. This ended up being a recall issue that required repair”

Joshua C., CA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Alt burned up and stopped charging”

Anonymous, AL (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“at 90k miles, the alternator "froze" and stopped recharging the battery”

Mark R., NC (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Engine harness

“For approximately 1 year I was having an intermittent problem starting the engine. Finally it would not start at all. There an updated wiring harness covered by a manufacture's TSB that solved the problem”

Betty W., CA (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Poor harness connection caused engine misfire and MTC”

Anonymous, CO (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

“cam on camshaft became misshapen causing one cylinder to fire out of synch”

Anonymous, ID (2012 Jeep Grand Cherokee Unsure Unsure)

“I was driving on highway at about 80 kms and there started to be a knocking sound from the front suspension area. Stopped in at a Midas shop near my home and I was shown the left front axle was wobbling and was told it had to be changed. Replaced the axle and all has been fine since that time”

Jean R., NB (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“Failure of transmission solenoid pack. Solenoid was replaced”

Anonymous, NE (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Left collision warning sensors”

Anonymous, MN (2012 Jeep Grand Cherokee Overland 3.6-L V6)

“DTCM (drive train control module) failed leaving transfer case stuck in 4wd low range”

Howard F., CA (2012 Jeep Grand Cherokee Limited 3.6-L V6)
Differential

“Rear differential actuator motor failed”

Dennis L., NM (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“The computer module in the rear differential for the drive shafts malfunctioned and had to be replaced at 37k miles. It was just out of warranty but the dealer covered it. This would have been a major repair”

Eric J., UT (2012 Jeep Grand Cherokee Overland 5.7-L V8)
CV joint

“Unable to diagnose or fix the constant problems with struts, cv joints, under carriage and suspension, all of which sound and ride like a stage coach”

Anonymous, TX (2012 Jeep Grand Cherokee SRT8 6.4-L V8)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Master cylinder

“Safety recall; fixed for free”

Anonymous, MI (2012 Jeep Grand Cherokee Laredo 5.7-L V8)

“replaced after a recall”

Anonymous, VA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Had to replace brake booster due to failure”

Barry P., OH (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Regular brake failure

“Booster failed, causing brakes to periodically not function”

Anonymous, RI (2012 Jeep Grand Cherokee Limited 5.7-L V8)

“Normal wear and tear on brakes. replaced rotors and pads”

Dianne C., NJ (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Replacement rotors were extremely hard to find the wait was over a month for oem parts. Unacceptable”

Anonymous, NY (2012 Jeep Grand Cherokee SRT8 6.4-L V8)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

“No problem..The dealer paid for the towing and made the repairs and computer updates”

Anonymous, NM (2012 Jeep Grand Cherokee Limited Unsure)
Fuel injection system

“The sensor that senses the ignition would fail resulting in the Jeep not always starting right away. This was the only problem so far”

Sean M., DE (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Jeep hesitates when stepping on the accelerator, like a temporary stall; this could be dangerous in many situations”

Anonymous, KS (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Fuel pump

“Fuel pump relay - recall R09”

Anonymous, MN (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

“Replaced under warrenty”

Darrell G., CA (2012 Jeep Grand Cherokee Laredo 5.7-L V8)
Sensors (includes O2 or oxygen sensor)

“See other response”

Sean M., DE (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

“Check engine light - cause still undetermined”

James L., PA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
Fuel leaks

“On out of town trip transmission fluid all came out on busy freeway, car had zero power and if had not been at an exit where I guided car off, it would have resulted in major injuries and/or death. As I came down exit ramp lost all control over car”

Anonymous, TX (2012 Jeep Grand Cherokee Unsure 5.7-L V8)

“Entire fuel injector/bar assembly was faulty, blowing gas across the engine and fumes into the air conditioning”

Anonymous, TX (2012 Jeep Grand Cherokee SRT8 6.4-L V8)

“I've noticed oil around the alternator and grease/oil on a front cv boot? There is leak, but dealership says it is an oil weep as opposed to a leak. They say they can't find the leak. I have pictures of both but they can't tell me from where”

Anonymous, IL (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Tailgate, hatch or trunk

“Rear tail light had a hole in the top that allowed water to drain into the light. The dealer replaced lights several times without identifying the problem. I have since sealed it up with electrical tape and that works for a while or until I go throug”

Richard H., MD (2012 Jeep Grand Cherokee Limited 3.6-L V6)

“Rear door would not stay open. They replaced one hydraulic strut”

Shane W., AB (2012 Jeep Grand Cherokee Overland 3.6-L V6)
Mirrors

“Electric mirror adjustment was broken and had to be repaired”

Anonymous, CT (2012 Jeep Grand Cherokee SRT8 6.4-L V8)
Sunroof

“Sunroof Moto Failure; Required Replacement. Not Under Warranty $1,100 Bill”

George S., VA (2012 Jeep Grand Cherokee Overland Unsure)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Water pump

“All maintenance performed per Jeep manual by Jeep dealer. No reason given by dealer's technician regarding failure mode, but covered under warranty”

Anonymous, IN (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Pump came loose. Replaced pump”

Anonymous, CA (2012 Jeep Grand Cherokee SRT8 6.4-L V8)

“The water pump stopped working and caused damage to alternator”

Anonymous, WI (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Engine check light came on. Dealer tried many lower cost options to fix - several times to the dealership. Finally replace thermostat and sensor which fixed it. Less than 55,000 miles”

Anonymous, HI (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

“dash covering has waves all over it”

Anonymous, NC (2012 Jeep Grand Cherokee Unsure 5.7-L V8)
Rust

“Nearly all of the chrome surfaces show some form of corrosion”

Marcus A., CO (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Paint on leading of hood bubbling in several places”

Anonymous, MD (2012 Jeep Grand Cherokee Overland 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust manifold

“Stud bolt holding on the exhaust manifold broke without cause. Creating a noticeable noise in cold engine. Repaired by dealership under 100,000 drive train warranty for no charge”

Anonymous, MT (2012 Jeep Grand Cherokee Overland 5.7-L V8)

“Rusted out bolts on the passanger side only”

Anonymous, PA (2012 Jeep Grand Cherokee Overland 5.7-L V8)
Other/unsure

“System is UConnect, not Mygig. Frequently doesn't pair with phone. Pre-set stations frequently and randomly cancel out. Screen freezes which locks current station, volume and requires powering down of vehicle, opening of doors to reset. Poor interfac”

Anonymous, DC (2012 Jeep Grand Cherokee Overland 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

“Was under warranty, but took 4 workdays plus 2 weekend days to repair. Two other transmission issues were not under warranty and were very expensive”

Eugene F., MD (2012 Jeep Grand Cherokee Laredo 3.6-L V6)
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