While the Lexus IS has a plush interior and a relaxed driving manner, it lacks the sporty feel of some cars in this segment. Also, the interior is quite snug. Inside are high-quality materials, a hushed cabin, and a refined-sounding engine. Acceleration is quick, and fuel economy is commendable. However, the ride is stiff and the steering lacks feedback.
Alerts
There are 7 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"sporty and good looking and easy to operate i.e. convertible roof and good handling"

Anonymous, FL (2011 Lexus IS)

"There is a hesitation when I accelerate. There is a lot of noise from the roof folded into the trunk, when driving on rough pavement."

FLORENCE R., PA (2011 Lexus IS)

"Not as powerful as expected. Easily looses traction on hills and/or gravel. Don't feel as secure as in my previous car (BMW 325i)"

Anonymous, CA (2011 Lexus IS)

"The sun visor is poorly designed in such a way that it is not useful when shielding the driver's or passenger's side window."

Anonymous, MD (2011 Lexus IS)

"Acceleration and handling are both fantastic"

Jean L., BC (2011 Lexus IS)

"It is a fast and excellent handing car, very fun to drive. The ride is a little stiff, but it corners like it is on rails!"

Jeffery H., CA (2011 Lexus IS)

"Very quick acceleration and great handling on corners. The I 350 has a lot of power and still gets good gas mileage."

Brian R., GA (2011 Lexus IS)

"Rides well with plenty of power"

Anonymous, FL (2011 Lexus IS)

"Handling and acceleration are responsive and quick."

Anonymous, NJ (2011 Lexus IS)

"Great acceleration, amazing sound. Handles well, firm, but not too rough."

Anonymous, AZ (2011 Lexus IS)

"Lexi has the performance package - handles very well, very comfortable and quiet, and good MPG ."

Anonymous, CA (2011 Lexus IS)

"This car is fast and corners like it is on rails!"

Anonymous, CA (2011 Lexus IS)

"It is very responsive to driving controls and it is fun to drive ."

Salvadore C., VA (2011 Lexus IS)

"Quick and responsive and it is fun to drive."

Salvadore C., VA (2011 Lexus IS)

"It drives like a sports car--very quick and exact in the handling."

Doug B., KY (2011 Lexus IS)

"It handles with ease and is smooth in acceleration and braking."

Anonymous, WI (2011 Lexus IS)

"handles great."

Douglas J., CA (2011 Lexus IS)

"Could use more power"

Anonymous, NJ (2011 Lexus IS)

"I have a 2011 Lexus IS 250 I feel that the engine is slightly underpowered and the handling is above average."

Stewart M., PA (2011 Lexus IS)

"quick acceleration"

Anonymous, CA (2011 Lexus IS)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"More road noise than expected. Cramped interior."

SCOTT E., AZ (2011 Lexus IS)

"When moving the seats, they squeak when moving them so passengers can be seated in the back seats. The noise is annoying. Lexus dealer could not help us after we pointed out the problem a couple of times. Seats are not comfortable for long drives."

PHILIP L., VA (2011 Lexus IS)

"It is still superbly tight after 115K miles. Car in very comfortable if you want it to be, very sporty if you need it to be. A fantastic balance of luxury and fun."

Anonymous, AZ (2011 Lexus IS)

"Defective airbag on 2011 is350 c. Cannot use car with a front passenger. It has been 3 or 4 months and no new bags will be available until maybe October. Lexus rented me a car but nothing compared to a Lexus. Still paying off the car and losing my warranty time. Not very fair !!"

Anonymous, FL (2011 Lexus IS)

"Seat cooling is insufficient; seats are hard & uncomfortable"

Anonymous, CA (2011 Lexus IS)

"The fuel pump makes an awful & annoying noise which is also embarrassing when transporting others. Lexus will not cover this under warranty. They are more interested in convincing customers that the competition has the same problem. But I have NEVER heard a similar noise on any of the competitors vehicles they cite. Lexus is horrible at customer satisfaction. Although the car has been dependable, I’ll never purchase another Lexus because of the poor customer service."

R C., FL (2011 Lexus IS)

"excellent seats. very comfortable. fantastic ride."

Douglas J., CA (2011 Lexus IS)

"This automobile has a very harsh ride without a commensurate improvement in handling."

Anonymous, PA (2011 Lexus IS)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"A very reliable automobile."

WARREN M., CA (2011 Lexus IS)

"Great fuel Milage, handling, styling and comfort for a high end small sedan."

DAVID R., TX (2011 Lexus IS)

"Having engine problems at 135,000 miles after doing all of the scheduled maintenance. It seems like it's been one thing after another after 100,000 miles - water pump, oil leaks, clunky transmission"

RENE S., CA (2011 Lexus IS)

"This was the cheapest hard top convertible available at the time of purchase. And it's a Lexus, so top quality and reliability as well."

Jean L., BC (2011 Lexus IS)

Styling

How it looks inside and out

What Owners Say

"Very difficult to get in and out of. Driver's seat is well behind the post for the doors and I literally have to heave myself out of the car."

GRANT M., AZ (2011 Lexus IS)

"very sporty, good size, easy to operate including raising and lowering the roof"

Anonymous, FL (2011 Lexus IS)

"Aerodynamic styling is provides great looks and fuel Milage."

DAVID R., TX (2011 Lexus IS)

"I like that we added black chrome wheels"

BILL A., CA (2011 Lexus IS)

Would you buy this car again?

2011 vehicles
Acura TSX
Audi A4
BMW 3 Series
Buick Regal
Infiniti G
Lexus IS
Mercedes-Benz C-Class
Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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