The Lexus NX sits between the small UX and midsized RX. It's a pleasant, if somewhat snug SUV that delivers handling agility, ample acceleration, decent fuel economy and a luxurious interior ambiance.
Alerts
There is 1 recall on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2019 Lexus NX has been recalled 1 time by NHTSA. View Recalls
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2019 Lexus NX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Apple CarPlay

"If Apple CarPlay is active, I cannot tune into radio."

Anonymous, (2019 Lexus NX 2.0-L 4 Cyl turbo)
External music device interface (e.g., smart phone, MP3 player)

"If my iPhone is connected In one USB port for charging, my thumb drive containing music in the other USB port is not recognized. Hence, I cannot play the music contained on my thumb drive if my iPhone is connected."

Anonymous, (2019 Lexus NX 2.0-L 4 Cyl turbo)
In-dash navigation system (GPS)

"The whole info/Nav system is too complicated to operate, and controls are not properly placed. Very poor design."

Anonymous, (2019 Lexus NX 300 F sport 2.0-L 4 Cyl turbo)

"inoperable. Lexus has added Apple car with a charge"

Anonymous, QC (2019 Lexus NX 2.0-L 4 Cyl turbo)

"Started on a cross country trip. ~20% failure to locate destination. I was told I'm "not eligible" to add Car Play which would solve my problem. My car was manufactured in Feb. 2019 and the same model made BEFORE mine and after mine were eligible for that upgrade. I have tried multiple times to find out why my car is "not Eligible". I've tried to contact Lexus main office to no avail. If I had known, 1) the GPS was so bad and 2) I could have waited a few months to get the Car Play I would have waited. The absurdity is I can find in my software where Car Play is noted as "on" but still not available. I love the car but I feel that something is not being told to me and feel badly abused by the company. I was told there might be an after market cure and was told by several advisors that they would look for a solution but I have heard nothing back from them. These are local folks who are employees so I don't lay any blame on them. But I do feel that Lexus' design team should completely overhaul their electronics. I consider their system completely unusable as you must look away from the road to use it. Functions should all be available on the steering wheel or voice activated. This is one of the plus items with Car Play. I do use the voice activated GPS but it often fails. I feel it would be imperative for the company to deal with this problem. At this point I could only give a partial recommendation, say 70% , to anyone who asks me."

Anonymous, CA (2019 Lexus NX 2.5-L 4 Cyl hybrid)

"The GPS dont recognise my voice for any command and i can not use it with voice. It is also difficult wth other command. I had to buy a GPS Garmin te replace."

Anonymous, QC (2019 Lexus NX 300.0 2.0-L 4 Cyl turbo)

"Difficult to understand and implement GPS system. ~20% of the locations we requested were incorrect. Many locations surprised us with their accuracy in remote areas. But we still had many disappointments. After buying the car we went on a 10009 mile cross country trip. I had 2 sessions with the Lexus specialist and that helped a lot but I still had to call him several times on the road for help. The printed manual is very difficult to understand and implement. If I had to buy again I would, certainly, look at other competitors. I did not look further as we liked our older 2007 model. It began to have cylinder-coil problems. It did have 180,000+ miles on it. But I didn't want to get on the road with an unreliable vehicle. Other than that I very much like the car."

Anonymous, CA (2019 Lexus NX 300h 2.5-L 4 Cyl hybrid)
Phone pairing (e.g., Bluetooth)

"Sometimes it won't pair audio automatically and sometimes it will. Seems to happen several times a week."

Anonymous, TX (2019 Lexus NX 2.5-L 4 Cyl hybrid)

"son purchase of the vehicle, it was not explained to me how the Bluetooth was switched on. I have just had it turned on for me."

Anonymous, CA (2019 Lexus NX 300h 2.5-L 4 Cyl hybrid)
Software update fixes

"Techology seems to be ahead of the technical guides provide to the dealerships"

Anonymous, NJ (2019 Lexus NX 2.0-L 4 Cyl turbo)
Voice control commands

"The voice controls worked as long as we followed, precisely, the method I was taught."

Anonymous, CA (2019 Lexus NX 300h 2.5-L 4 Cyl hybrid)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Wheel balance

"Factory tires go off balance too quickly (I mostly drive mostly highway miles). Items in the car (I.e. passenger seat) will noticeably vibrate and rattle (seat frame seems not to be built sturdy enough)."

Anonymous, FL (2019 Lexus NX 300 F sport 2.0-L 4 Cyl turbo)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel pump

"Lexus recalled 2019 NX due to a fuel pump problem which could cause the vehicle to stall at high speeds."

Anonymous, CA (2019 Lexus NX 300 F sport 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"I have driven Japanese cars since the mid 80's. Never had a car with this many rattles. I named the car "The Rattle Bucket" Lexus has yet to fix them. They say the "Car is safe to drive""

Anonymous, TX (2019 Lexus NX 2.0-L 4 Cyl turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

Compare 2019 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Nov 04 2020
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Summary:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
What should you do:
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V682000
Potential Number of Units Affected: 1525742
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