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Almost forgotten by car buyers, the Mazda CX-9 provides a pleasant three-row SUV alternative. Agile handling that masks its size is a nice surprise, as a run down a twisty back road will attest. The ride is firm and steady, proving comfortable on a variety of roads and the quiet cabin contributes to a calm cruise.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2011 Mazda CX-9 has been recalled 3 times by NHTSA. View Recalls
Research Years *Redesign year
Worse Better
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01
02
03
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05
06
07*
08
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16*
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Overall Reliability Verdict
NA
NA
Potential Trouble Spots
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2011 Mazda CX-9 owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Master cylinder

“Power booster failure”

Anonymous, CA (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“Brake booster was defective...Mazda had an extended warranty on part...repaired No Charge”

Robert W., FL (2011 Mazda CX-9 Touring 3.7-L V6)

“Brake petal suddenly became very firm”

Anonymous, TX (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“We had a master cylinder fail and then Mazda would not fix the know defect. the Dealership stepped up and paid the difference. then 3 months later MAZDA sends out a letter of lifetime warranty for the specific issues I had and called about”

Anonymous, TX (2011 Mazda CX-9 Touring 3.7-L V6)

“The brakes are the only negative about the car, they wear easily and have been replaced numerous times over the years”

Matthew J., NY (2011 Mazda CX-9 Touring 3.7-L V6)

“The brakes on this car do not seem adequate to handle high-speed braking without meaningful pulsing & grinding, and rapid wear. Plan to replace with non-Mazda brake pads, calipers and rotors”

Anonymous, MD (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“Have had problems with brakes making noise and rotors wearing out early”

Anonymous, NY (2011 Mazda CX-9 Touring 3.7-L V6)

“Front brakes began to wear at around 13000 miles. Had to replace entire front brakes (pads, rotors) at about 20000 miles which is way too early compared to other brands I've owned”

Andrew B., IN (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“Braking is inconsistent and car handles badly when braking. Not sure that this is WEAR, exactly, but it's not right”

Anonymous, WA (2011 Mazda CX-9 Touring 3.7-L V6)
Antilock system (ABS)

“During our snowy winter, I experienced a few instances in snow where the brakes locked and the car slid without stopping”

Anonymous, MA (2011 Mazda CX-9 Sport 3.7-L V6)

“Brake vibration at around 45,000 miles. Replace front rotors”

Anonymous, NY (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Parking brake

“Parking break becomes loose, stops working. Fixed, quickly becomes loose and stops working again”

Anonymous, WA (2011 Mazda CX-9 Touring 3.7-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Transfer case

“Transfer case failed. This is the 2nd time it failed; first time was at approx. 11,00 miles. When the transfer case failed, it also destroyed the automatic transmission”

Andrew B., IN (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“I had the case replaced because it was leaking. It was covered by Mazda so there was no expense to me”

Christopher A., NY (2011 Mazda CX-9 Touring 3.7-L V6)

“a bearing failed in transfer case and damaged the unit”

Gregory B., BC (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“The transfer case has been replaced twice since the car was new”

Mark N., NV (2011 Mazda CX-9 Touring 3.7-L V6)

“Transfer case went bad”

S F., PA (2011 Mazda CX-9 Sport 3.7-L V6)

“Transfer case failure, prone to CX9s fully covered under warranty”

Laura K., WI (2011 Mazda CX-9 Touring 3.7-L V6)

“transaxle replace at 60000 klm”

Anonymous, QC (2011 Mazda CX-9 Sport 3.7-L V6)

“Failed requiring replacement”

Anonymous, CO (2011 Mazda CX-9 Grand Touring 3.7-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Ball joints

“There was a recall on the ball joints due to corrosion. It was fixed under the recall, no expense to me”

Bob K., TX (2011 Mazda CX-9 Unsure 3.7-L V6)

“Recall on the ball joint - tie rods”

Anonymous, TX (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Steering linkage (includes rack and pinion)

“Recall to replace front suspension lower control arms”

Anonymous, MA (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“I needed to have both front tie rods replaced. It was not too expensive about $200 at the dealer”

Anonymous, NY (2011 Mazda CX-9 Touring 3.7-L V6)
Wheel bearings

“Passenger side (rear) wheel bearing housing started to make noise and then needed to be replaced”

Anonymous, NY (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Shocks or struts

“Hard ride. Strut Broke Brake assembly froze closed at 7000 miles Wore out Rotor”

Anonymous, NY (2011 Mazda CX-9 Grand Touring 3.7-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

“Water build up in the floor of the drivers compartment due to clogged drainage”

Anonymous, TX (2011 Mazda CX-9 Sport 3.7-L V6)

“When gas tank is full, not properly attached to car and it bangs against the cars bottom when going over bumps”

Anonymous, CA (2011 Mazda CX-9 Sport 3.7-L V6)
Air or water leaks

“Driving rain leak around passenger door where the mirror is”

Anonymous, TX (2011 Mazda CX-9 Touring 3.7-L V6)
Wind noise

“door seal, passenger”

Michael B., NY (2011 Mazda CX-9 Touring 3.7-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

“Headlamp enclosure leaked in rain, rain ruined HID ballast”

Anonymous, CA (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“There was moisture in drivers side headlamp. About 3 weeks later light stopped working. Parts and labor to fix the issue at dealer was over $600”

Brian M., CA (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Keyless entry

“Passenger door button for door entry has quit working. We have not got the issue repaired”

Brian M., CA (2011 Mazda CX-9 Grand Touring 3.7-L V6)

“Electric locks stopped working cost to cure 2000”

Anonymous, FL (2011 Mazda CX-9 Touring 3.7-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

“As noted earlier, the backup camera works, although even in the dark the view is grainy. The issue is primarily with not being able to see the screen well”

Anonymous, NC (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Display screen difficult to see

“I love my CX-9 except for this issue. About the only time you can really see well is if it's dark outside. During the day, especially in sunlight, the backup camera is nearly useless because the screen is so difficult to use”

Anonymous, NC (2011 Mazda CX-9 Grand Touring 3.7-L V6)
External music device interface (e.g., smart phone, MP3 player)

“Car will no longer play anything plugged in through the Aux port. Aux category on radio does not work at all”

Anonymous, CT (2011 Mazda CX-9 Touring 3.7-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

“Mazda had a extended warranty on the transmission when mine went out”

Mike N., CO (2011 Mazda CX-9 Sport 3.7-L V6)

“Started making a noise related to shifting gears around 40 mph. Mazda promptly replaced transmission and provided a rental car”

Joel J., CA (2011 Mazda CX-9 Touring 3.7-L V6)

“transmission failed as a result of the transfer case”

Gregory B., BC (2011 Mazda CX-9 Grand Touring 3.7-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

“From the time In purchased the car, the transmission has shifted roughly. The trnsfer box was replaced but problems persist. May ask to have problems checked against Mazda notice regarding torque converter problems”

Anonymous, MD (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Slipping transmission

“Transmission jerked hard when going into gear. Had transmission flushed and fluid replaced at Dealership, and problem was fixed”

Anonymous, NC (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Transmission leaks

“Transfer case replaced under warranty”

Anonymous, AB (2011 Mazda CX-9 Sport 3.7-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“Failed and had to be replaced under warranty”

Anonymous, GA (2011 Mazda CX-9 Sport 3.7-L V6)
Accessory belts or pulleys

“Drive tensioner belt ripped off the mounting mechanism from vibration”

Anonymous, WA (2011 Mazda CX-9 Grand Touring 3.7-L V6)
Oil leaks

“Don't know what it is”

Anonymous, CA (2011 Mazda CX-9 Sport 3.7-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Evaporator

“Water backing up into car, all over carpet. Needed dealer to clean out evaporator”

Peter F., NJ (2011 Mazda CX-9 Grand Touring 3.7-L V6)
A/C compressor

“I have a dual A/C and the drivers side failed”

Alan C., TX (2011 Mazda CX-9 Grand Touring 3.7-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Windows

“Passenger side power window no longer operates properly”

Anonymous, AL (2011 Mazda CX-9 Touring 3.7-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

“Several exterior body trim parts have come loose since purchased. Mazda would not cover these because they claimed it was due to damage which wasn't the case or possible”

Andrew B., IN (2011 Mazda CX-9 Grand Touring 3.7-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Sensors (includes O2 or oxygen sensor)

“Mass Air Flow Sensor failed”

Michael D., IN (2011 Mazda CX-9 Grand Touring 3.7-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Compare 2011 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
AIR BAGS:PASSENGER SIDE FRONTAL
Oct 12 2018
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Summary:
Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
What should you do:
Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V717000
Potential Number of Units Affected: 155436
AIR BAGS:PASSENGER SIDE FRONTAL
Jun 29 2017
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Summary:
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
What should you do:
Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V429000
Potential Number of Units Affected: 205377
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Jul 20 2015
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
What should you do:
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 15V451000
Potential Number of Units Affected: 193484
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