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Almost forgotten by car buyers, the Mazda CX-9 provides a pleasant three-row SUV alternative. Agile handling that masks its size is a nice surprise, as a run down a twisty back road will attest. The ride is firm and steady, proving comfortable on a variety of roads and the quiet cabin contributes to a calm cruise.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2014 Mazda CX-9 has been recalled 3 times by NHTSA. View Recalls
Research Years *Redesign year
Worse Better
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01
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07*
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16*
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Overall Reliability Verdict
NA
NA
Potential Trouble Spots
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2014 Mazda CX-9 owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

External music device interface (e.g., smart phone, MP3 player)

“Playback through USB stick is very inconsistent”

Anonymous, LA (2014 Mazda CX-9 Grand Touring 3.7-L V6)

“Terrible, terrible entertainment system implementation. A HUGE step backwards from our 2007 model. IPOD and telephone integration is terrible”

Edward D., NC (2014 Mazda CX-9 Grand Touring 3.7-L V6)
In-dash navigation system (GPS)

“The GPS is unreliable. It sometimes does not go to the right address and frequently the display starts going sideways. It's very frustrating because we paid an extra $1,000 for the GPS and we end up not being able to use it”

Stuart S., NJ (2014 Mazda CX-9 Touring 3.7-L V6)

“Settings of Tom Tom not as intuitive as stand alone Garmin system. Some display functions not there; lockout function prevents passenger from using the unit”

Anonymous, NJ (2014 Mazda CX-9 Touring 3.7-L V6)

“Tom Tom supplied GPS was FREQUENTLY LOST and gave grossly incorrect directions. This nav system does not include a COMPASS !!!!!!!”

James S., NY (2014 Mazda CX-9 Grand Touring 3.7-L V6)

“OEM TomTom navigation system is inferior to a $125 Garmin from Costco”

Edward D., NC (2014 Mazda CX-9 Grand Touring 3.7-L V6)
Phone pairing (e.g., Bluetooth)

“Quirky pairing....inconsistencites, won't process text messages the way it is supposed to”

Anonymous, LA (2014 Mazda CX-9 Grand Touring 3.7-L V6)

“Unit did not work and was replaced by dealer”

Anonymous, NJ (2014 Mazda CX-9 Touring 3.7-L V6)

“Bluetooth would fail to initialize when switching on ignition and then would not pair”

Anonymous, IA (2014 Mazda CX-9 Touring 3.7-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

“Rattle from engine compartment when starting a cold engine”

Anonymous, WA (2014 Mazda CX-9 Grand Touring 3.7-L V6)

“The breaks squeak when I go in reverse first thing in the morning. The dealer says this is normal and not a problem with the breaks but it seems odd. I've never had this happen with a car before. If it is normal for a mazda, it's not a good thing”

Michael C., NJ (2014 Mazda CX-9 Touring 3.7-L V6)

“makes a rattling noise at start up, dealer has been unable to identify cause”

Anonymous, IN (2014 Mazda CX-9 Sport 3.7-L V6)

“Heat shield rattle that can't be completly quited”

Anonymous, IN (2014 Mazda CX-9 Grand Touring 3.7-L V6)
Wind noise

“Excess wind noise around driver and passenger side windows at speeds greater than 40-45mph”

Anonymous, MI (2014 Mazda CX-9 Grand Touring 3.7-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

“Right front bearing failed at 12,000 miles, replaced under warranty”

Samuel W., VA (2014 Mazda CX-9 Grand Touring 3.7-L V6)
Driveline vibration

“Consistent rattling sound from drivetrain when slowly accelerating from stop”

Anonymous, NY (2014 Mazda CX-9 Grand Touring 3.7-L V6)
Transfer case

“Consistent rattling from drivetrain of vehicle. Dealer has replaced transfer case twice but sound persists”

Anonymous, NY (2014 Mazda CX-9 Grand Touring 3.7-L V6)

“Transfer case made noise. Was told it was going bad. Mazda replaced it”

Anonymous, VA (2014 Mazda CX-9 Touring 3.7-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Ball joints

“Recalled to replace front ball joints”

Anonymous, AL (2014 Mazda CX-9 Grand Touring 3.7-L V6)
Alignment

“Vehicle has a tendency to drift or pull to the left. This seems to be a problem with some CX9's going back to at least 2007. Dealer tried to fix the problem by tweaking the alignment and rotating the tires. Vehicle still drifts left and a slight righ”

James S., WA (2014 Mazda CX-9 Grand Touring 3.7-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Heated or cooled seat controls

“Sometimes, seat doesn't get warm when heater is turned on”

Anonymous, KY (2014 Mazda CX-9 Grand Touring 3.7-L V6)
Glass defects

“large crack in the windshield. will need total replacement”

Anonymous, NY (2014 Mazda CX-9 Grand Touring 3.7-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Premature brake wear

“The brakes become less and less effective in this car over time this is happened on both models this when we least and off the last one at leased”

Anonymous, NY (2014 Mazda CX-9 Sport 3.7-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Compare 2014 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
AIR BAGS:PASSENGER SIDE FRONTAL
Oct 12 2018
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Summary:
Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
What should you do:
Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V717000
Potential Number of Units Affected: 155436
STEERING
Apr 11 2016
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
What should you do:
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V203000
Potential Number of Units Affected: 578
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Jul 20 2015
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
What should you do:
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 15V451000
Potential Number of Units Affected: 193484
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