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Mercedes-Benz CLA

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  • Road Test
  • Predicted Reliability
  • Predicted Owner Satisfaction
2020 Mercedes-Benz CLA Ratings & Reliability
The redesigned 2020 Mercedes-Benz CLA slots above the A-Class and below the C-Class. It brings a sophisticated, yet distracting infotainment system and advanced safety features. The new CLA is a bit longer and wider than the 2019 model but interior dimensions remain similar. The centerpiece of the cabin is the Mercedes-Benz User Experience (MBUX) infotainment system that recognizes natural language commands but we found it quite maddening to use on our recently tested A220 and GLE. A 221-horsepower, 2.0-liter four-cylinder turbocharged engine linked to a dual-clutch seven-speed automatic transmission is standard. The more powerful CLA35 arrives at a later date.
  • Road Test
  • Predicted Reliability
  • Predicted Owner Satisfaction
2019 Mercedes-Benz CLA Ratings & Reliability
Don't let the three-pointed star confuse you. Most mainstream sedans, let alone a typical Mercedes-Benz, deliver a better driving experience than the CLA. The engine and transmission lack refinement. At first the powertrain feels unresponsive, then the power comes on abruptly. The ride is punishingly stiff, and the CLA is loud inside. Cabin access is difficult, and the well-appointed interior is cramped. The heavily promoted base price is something of a tease; buyers typically find that luxury features expected on a premium model bring the price past $40,000. The 375-hp AMG CLA45 version sounds more exciting on paper than it feels behind the wheel. The CLA's best attributes are its handling agility and the 28 mpg overall we got from the 2.0-liter turbo four-cylinder engine. A redesigned 2020 model goes on sale later this year.
2014 Redesign Year
Mercedes-Benz CLA 2018
The sleek and compact CLA250 is Mercedes' entry-level, front-drive, compact, four-door coupe. It has a nicely-finished cabin and fuel economy of 28 mpg is respectable. But the driving experience falls well short of a typical Mercedes. The 2.0-liter four-cylinder and seven-speed automatic lack refinement. It's quick, but power delivery is uneven. While fairly agile, the car rides stiffly. The cabin is noisy and cramped, especially in the rear, the view out is seriously impaired, and access is difficult both front and rear. Standard features include power front seats with memory, Bluetooth, forward-collision warning and a folding rear seat. The optional blind-spot monitoring system is an easy choice, as is the backup camera. All-wheel drive is also optional. The high-performance, 355-hp CLA45 tops the range. The 2016 models got an upgraded infotainment system with a larger standard screen and media interface capability,as well as standard dual-zone automatic climate control and keyless start.
Average Retail Price Trade-in Price Reliability Verdict Owner Satisfaction View Local Inventory
2018 $24,350 - $42,650 $21,600 - $38,600
2017 $21,600 - $38,775 $19,000 - $35,200
2016 $19,250 - $34,000 $16,700 - $30,600
2015 $18,025 - $27,950 $14,500 - $24,880
2014 $15,900 - $23,175 $12,400 - $20,260