In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Pairing is unreliable - sometimes it works and other times CarPlay either doesn't launch or recognize the same iPhone that gets plugged into the same car every day. Cannot predict when this is going to happen. Because backup camera overrides the COMAND display for some time after you begin driving forwards, failure to pair does not become evident until after I have left the driveway and am surface streets - choices are to pull over and attempt to pair, or to be a distracted driver while messing with the phone. I listen to audio books while commuting so phone pairing an important part of my driving experience"
Anonymous, (2018 Mercedes-Benz E-Class E300 3.0-L V6 turbo)"The live traffic service fails intermittently and restarting the vehicle does not fix it. It can be off for several days or hours. The dealer has not been able to resolve it properly."
Ted A., CA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)"GPS is not real time as i had with the 2016E350 which had traffic by Sirius XM Radio. The new 2018 E300 excludes this feature. i now use Waze. This on top of the auto trunk closing by waving the foot under the rear bumper and touch unlock/door opening functioning intermediately. Rear tail light configuration change i believe a safety issue compared to Audi. Believe MB has cheapened the vehicle and place too much emphasis on electronic functions that do not always work."
Anonymous, MA (2018 Mercedes-Benz E-Class E300 3.0-L V6 turbo)"System rebooted at 75 mph on I-95 and lost destination data. Nav took and accepted destination data, then immediately lost it and asked where I wanted to go. This happened repeatedly for a while."
Anonymous, TN (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)"Antenna malfunction (under dash). It had to be replaced by dealer."
Anonymous, NJ (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)"Same as before. Lost internet connection and live traffic. I now pay for this which was to be free for five years."
Anonymous, (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)"Please see previous comments"
Anonymous, (2018 Mercedes-Benz E-Class E300 3.0-L V6 turbo)"Radio (& media) changed stations/songs on its own. I think the problem may be oversensitivity of the little touchpad on the steering wheel -- i.e., my sleeve may touch it when i turn the wheel. Just a guess."
Anonymous, TN (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)"Car would not start after a software update"
Joe R., CA (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)"Lost all connections to the internet which was provide free for five years. I now have to pay for this feature."
Anonymous, (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)"There are times when the voice command system fails to recognize the request - saying points of interest can bring up the phone book, or trying to use the phone book can change the radio station."
Ted A., CA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)"Often Didn't understand commands. Just got used to it and kept repeating commands."
Anonymous, IL (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
"Apple car play volume for phone calls resets to a loud setting after every call no matter what setting it is turned to during the call. It's almost ear deafening. The dealership has tried but failed to fix this problem several times."
Anonymous, PA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)