Like its bookend siblings -- the compact C-Class and flagship S-Class -- the E-Class embraces the same curvaceous design language that brings it into line with the current family theme. With its redesign, this iconic sedan remains competitive, but Mercedes-Benz shifts the focus of the E-Class toward handling agility and fuel economy, with less emphasis on ride comfort and roominess.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2018 Mercedes-Benz E-Class has been recalled 3 times by NHTSA. View Recalls
Research Years * Redesign year
Worse Better
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01
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07*
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10*
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17*
18
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Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2018 Mercedes-Benz E-Class owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Apple CarPlay

"Apple car play volume for phone calls resets to a loud setting after every call no matter what setting it is turned to during the call. It's almost ear deafening. The dealership has tried but failed to fix this problem several times."

Anonymous, PA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"Pairing is unreliable - sometimes it works and other times CarPlay either doesn't launch or recognize the same iPhone that gets plugged into the same car every day. Cannot predict when this is going to happen. Because backup camera overrides the COMAND display for some time after you begin driving forwards, failure to pair does not become evident until after I have left the driveway and am surface streets - choices are to pull over and attempt to pair, or to be a distracted driver while messing with the phone. I listen to audio books while commuting so phone pairing an important part of my driving experience"

Anonymous, (2018 Mercedes-Benz E-Class E300 3.0-L V6 turbo)
In-dash navigation system (GPS)

"The live traffic service fails intermittently and restarting the vehicle does not fix it. It can be off for several days or hours. The dealer has not been able to resolve it properly."

Ted A., CA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"GPS is not real time as i had with the 2016E350 which had traffic by Sirius XM Radio. The new 2018 E300 excludes this feature. i now use Waze. This on top of the auto trunk closing by waving the foot under the rear bumper and touch unlock/door opening functioning intermediately. Rear tail light configuration change i believe a safety issue compared to Audi. Believe MB has cheapened the vehicle and place too much emphasis on electronic functions that do not always work."

Anonymous, MA (2018 Mercedes-Benz E-Class E300 3.0-L V6 turbo)

"System rebooted at 75 mph on I-95 and lost destination data. Nav took and accepted destination data, then immediately lost it and asked where I wanted to go. This happened repeatedly for a while."

Anonymous, TN (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

"Antenna malfunction (under dash). It had to be replaced by dealer."

Anonymous, NJ (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"Same as before. Lost internet connection and live traffic. I now pay for this which was to be free for five years."

Anonymous, (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Phone pairing (e.g., Bluetooth)

"Please see previous comments"

Anonymous, (2018 Mercedes-Benz E-Class E300 3.0-L V6 turbo)
Radio

"Radio (& media) changed stations/songs on its own. I think the problem may be oversensitivity of the little touchpad on the steering wheel -- i.e., my sleeve may touch it when i turn the wheel. Just a guess."

Anonymous, TN (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)
Software update fixes

"Car would not start after a software update"

Joe R., CA (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

"Lost all connections to the internet which was provide free for five years. I now have to pay for this feature."

Anonymous, (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Voice control commands

"There are times when the voice command system fails to recognize the request - saying points of interest can bring up the phone book, or trying to use the phone book can change the radio station."

Ted A., CA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"Often Didn't understand commands. Just got used to it and kept repeating commands."

Anonymous, IL (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"The car somehow left the factory with sunroof drain tubes NOT installed at all! So anytime it would rain, the floorboards would be soaked. The seals around the sunroof also were installed incorrectly. Took multiple attempts by the dealership to figure this out. Completely unacceptable for a car at any price, short of a Lada."

Anonymous, IN (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Squeaks or rattles

"Rattle was minor...BIG issue was dangerous advice from MBrace emergency contact during tire failure. The advice was so egregious and MERCEDES-BENZ USA response so bad, I wrote an overnight FED EX letter to Germany/CEO. Contact me if you want more details 561-214-0400"

Ben M., FL (2018 Mercedes-Benz E-Class E63 S 4.0-L V8 turbo)

"Backer plate on left front disc brake contacting rotor on certain bumps."

George P., NB (2018 Mercedes-Benz E-Class E63 S 4.0-L V8 turbo)

"Had a noise in the passenger side dashboard, but it was self-limiting"

Anonymous, NE (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

"rattling sound from the front dashboard."

Anonymous, TN (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"Dashboard rattles, repaired by dealership"

Anonymous, FL (2018 Mercedes-Benz E-Class E63 S 4.0-L V8 turbo)

"Sqeaks and rattles in the dashboard."

Anonymous, CT (2018 Mercedes-Benz E-Class E400 Unsure)

"The dash board creaks, a wire that runs through the fire wall rattled, a diverted for the climate control system makes a continual tapping noise like it keeps trying to open past the point where it should."

Anonymous, PA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"both front doors click or do not stay open while getting out of the vehicle. Dealer is fixing this issue with new hinges for both doors. In process of ordering hinges now."

Anonymous, (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Cameras do not adequately detect low profile obstacles. The surround view parking sensor is inferior to system provided on the CLS models, which gives an actual bird's eye view."

Anonymous, CA (2018 Mercedes-Benz E-Class)

"Cameras do not adequately detect low profile obstacles. The surround view parking sensor is inferior to system provided on the CLS models, which gives an actual bird's eye view."

Anonymous, CA (2018 Mercedes-Benz E-Class)

"It just appeared"

Anonymous, CA (2018 Mercedes-Benz E-Class)

"The collision warning and auto braking are related issues. The car senses an issues and brakes forcefully while tightening the seat belt. Unfortunately, there is a software issue which triggers this unnecessarily."

Anonymous, TX (2018 Mercedes-Benz E-Class)

"The brakes/warning light come on for now reason. I took the car in and they updated the software but the warning light still comes on randomly."

Anonymous, TX (2018 Mercedes-Benz E-Class)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Driver's door won't stay open when opened. Often bangs my shins. Door hinge replaced but problems persists."

Anonymous, GA (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)

"Driver side door hinge broke"

Anonymous, (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Tailgate, hatch or trunk

"Trunk has significant issues, been to dealer multiple times, they replaced most motorized portion, but still seems to be problematic."

Anonymous, CA (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

"The automatic headlight dimmer sensors are too sensitive.They sense the low light wavelength from home pole lamps in driveways and turn off the bright headlamps so the road is very dark and requires trying to drive and hold on the brights. Maybe they need to change sensors to eliminate the problem."

Anonymous, NJ (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Interior lights

"The interior lighting of the car failed within the first two hours of driving the car off the lot. Making matters worse, MBUSA has a policy of if it doesn't happen at the dealership service bay, it doesn't happen. Despite multiple videos/photos taken of the car acting up, unless it happened at the dealership, there was nothing they could do. VERY disappointed with MBUSA on this. Fortunately, the dealership is very good and had an employee work with me and even followed me after-hours to see if we could re-create exactly how I use the car... and sure enough, the car misbehaved exactly as it did for me. Ended up being a software glitch that affected every single MERCEDES-BENZ made over a 4-6 month period, including every one they had on the dealer's lot...but MBUSA's warranty policies made this far more difficult than it should have been."

Anonymous, IN (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Warning lights

"Periodic warning that radar sensors are dirty. Actually, one of the front control systems was defective. Replaced under warranty, no charge"

Anonymous, FL (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"SCRAPED BOTTOM ON SIDEWALK"

Edward E., CA (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)
Paint (fading, chalking, cracking, or peeling)

"car has haze on hood, dealer unable to resolve. they detailed it, but when their detail wore off, I can see it. also chip near the windshield wiper area, should not be there so soon."

Anonymous, CA (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

"The windshield defrosting function is terrible. Despite visits to MB dealer service, the windshield continues to fog up during humid conditions. When engaging defroster system the passenger compartment becomes unbearably hot. Action to control temperature is ineffective The other major safety issue is the rear seat headliners block block rear window driver vision. Another major safety flaw"

Anonymous, NJ (2018 Mercedes-Benz E-Class E300 2.0-L 4 Cyl turbo)
Evaporator

"Car developed a smell in AC system that was not covered by MBZ. Had to pay $400 to have the system cleaned out. It began smelling when the car was only 6 months old. Car is garaged and is driven primarily in an arid climate."

Anonymous, CA (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"It frequently is very rough when coming to full stop shortly after starting the car (about 1 mile). It will then upshift very abruptly after this."

Richard L., TX (2018 Mercedes-Benz E-Class E63 S 4.0-L V8 turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Oil leaks

"Turbo seal crimped at factory resulting in oil leaking out of engine."

Anonymous, CT (2018 Mercedes-Benz E-Class E400 3.0-L V6 turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Parking brake

"The parking brake automatically sets when the car is parked for an extended period of time, even if in a totally flat garage. The brake pads then "stick" the wheels and won't easily release when you put the car in gear without forcing release through acceleration, which is dangerous and concerning as I have to exit my garage at an angle. When the breaks finally release, it makes a loud banging noise as if something has broken. This is a stupid, dangerous feature and should be driver configurable. Mercedes-Benz says it is "working as designed" - I'd say working as poorly designed, dangerous and unnecessary."

Anonymous, FL (2018 Mercedes-Benz E-Class E400 4.0-L V8 turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Traction control

"Twice the car displayed the message electronic locking rear differential unavailable."

Richard L., TX (2018 Mercedes-Benz E-Class E63 S 4.0-L V8 turbo)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
COMMUNICATION
Feb 12 2021
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
What should you do:
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V072000
Potential Number of Units Affected: 58
COMMUNICATION
Feb 05 2021
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What should you do:
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V058000
Potential Number of Units Affected: 1292258
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Jan 27 2020
An oil leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 E63 AMG 4MATIC, E63S AMG 4MATIC Wagon, S63 AMG Cabrio 4MATIC, S63 AMG Coupe 4MATIC, and S63 AMG 4MATIC and 2019 G63 AMG 4MATIC, AMG GT63 4MATIC, AMG GT63S 4MATIC vehicles equipped with 4.0L 8-cylinder gasoline turbocharged engines. The oil feed line to the turbocharger may leak.
What should you do:
MBUSA will notify owners, and dealers will replace the oil feed line to the turbocharger, free of charge. The recall began March 20, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020023.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V048000
Potential Number of Units Affected: 2518
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