2013

Mercedes-Benz GLK-Class

The updated GLK is a small but posh SUV that's quick and agile. After a freshening for 2013, the GLK scored much higher than the original version we tested in 2009. It also got a revised interior that felt more substantial and luxurious. Its tidy size, responsive handling, and good visibility make it easy to maneuver and handy in the city. The GLK feels solid on the highway, rides well for the most part and is quiet.
Alerts
There are 7 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2013 Mercedes-Benz GLK-Class has been recalled 7 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
Engine Minor
NA
NA
NA
Engine Cooling
NA
NA
NA
Transmission Major
NA
NA
NA
Transmission Minor
NA
NA
NA
Drive System
NA
NA
NA
Fuel System
NA
NA
NA
Electric System
NA
NA
NA
Climate System
NA
NA
NA
Suspension
NA
NA
NA
Brakes
NA
NA
NA
Exhaust
NA
NA
NA
Paint/Trim
NA
NA
NA
Body Integrity
NA
NA
NA
Body Hardware
NA
NA
NA
Power Equipment
NA
NA
NA
In-car Electronics
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2013 Mercedes-Benz GLK-Class owners. The owner comments describe problems respondents experienced with this vehicle.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"Heater on the add blue system went out within 90 days of warranty expiration"

Tim K., TX (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"adblue heater needed replacing ... the engine counts down and after 20 starts won't start since the program assumes that emission standards won't be met.. repair was 1.5kCA$ , but MB replaced it under warranty .. v happy about that."

Anonymous, ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"Failure if the pump that injects the bluetec fluid into the catalytic converter. That was followed weeks later by failure of both NOX sensors. Total cost of repair $4,600"

Anonymous, NC (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)
Fuel injection system

"Got a check engine light, but no operation problems. Took it to MB Dealer's shop for check/repair. Correction required software replacement related to emissions control. New software installed and check engine light extinguished. The unsatisfactory part of this was that the dealer charged me for the replacement (new) software...about $200. My experience with other vehicles has been that when defective software requires replacement it's done at the manufacturer's expense. I don't think that MERCEDES-BENZ engineers expect customers to replace certain parts of the emissions control software at about 89K miles. I protested but to no avail. This car has been bullet proof otherwise and a joy to drive."

Anonymous, NY (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Fuel pump

"noisy sound on start up-replaced high pressure fuel pump under cert used warranty"

Anonymous, MN (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Sensors (includes O2 or oxygen sensor)

"The engine light comes then it goes away. One dealer told me not to worry about it, but I do"

F L., ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"MB gives you only 10 starts once the onboard system detects an emission problem, I was down to my last start to find a MB dealer that could take me right away."

Dennis M., ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"Both diesel NOX sensors failed, one failed 6 weeks after the other. The car gave me a 10 start countdown to repair or car would shut down. Each repair cost $2200."

Arthur R., NC (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"NOX sensor required replacement"

Anonymous, ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust leaks

"See my comment on the previous question."

Richard H., MA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Our private mechanic showed the holes in the exhaust system/pipes I believe when we had it in for 50000 mile service. He told me he sees it frequently with MERCEDES-BENZ and I suspect several other MERCEDES-BENZ owners were experiencing the same problem because the welded together and large part was backordered to Germany. It took several weeks for it to arrive. The total cost of this job was a totally unacceptable $3000. We did not consider going to a Midas or similar; my wife wanted original equipment replacement since she is planning on driving this car for a long time."

Anonymous, MA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Other/unsure

"command would not record from flash drive or ubs drive"

Anonymous, CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"UREA injection pump failed"

Paul R., ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"National Recall issued early February 2018 for Takata airbags in front passenger door that could cause an explosion with shrapnel & metal parts throughout the interior cabin leading to serious injuries or DEATH. As of May 18, 2019 “Parts Allegedly Unavailable” per Service Directors at 4 dealerships, per National Consumer Hotline In bi-monthly calls. NO ONE SEEMS TO CARE, despite letters to the CEO in New Jersey, later moved South, not to CEO of Damlier in Germany. No response to CEO’s and no solution offered by MERCEDES-BENZ Consumer Hotline such as requests for a “loaner car” or a “rental car.” Have restricted driving to myself only and can not transport 4 passengers. I have a daughter in High School that attends many different events but we are precluded from using this vehicle due to the extreme dangers involved. The recall notice and all subsequent communications with all MERCEDES-BENZ personnel deny any deaths occurring worldwide. I have specific information from an Attorney employed by MERCEDES-BENZ that this information is COMPLETELY FALSE !! Filed complaints with Federal Automotive Regulatory Agencies and State Attorney General’s Office with receipt of only one template letter advising “We will be following up with your Complaint.” Nothing further for at least one year !! I will NEVER, EVER Purchase or Lease any MERCEDES-BENZ Product in my life. Next is a Class Action lawsuit that I am organizing with the largest law firm worldwide !! Hopefully that should garner some attention and hit them in their handbags, which is unfortunately the only way to get the attention of MultiNational Corporations."

Joel O., CA (2013 Mercedes-Benz GLK-Class GLK350 2.1-L 4 Cyl diesel)
Pipes

"The belt holding up the exhaust pipe broke and the muffler plus exhaust pipe dragged on the road"

Anonymous, QC (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"I thought all exhausts these days are stainless steel. Not so! Our MERCEDES-BENZ is part stainless and part plain steel which is what corroded particularly at the clamps. One hole in a pipe prior to a clamp was about 2_inches. Parts alone were $2000+ and were backordered. Waited several weeks for parts from Germany. My excellent private mechanic said my experience is par for the course for many Mercedes, especially with salt on the roads here in the Northeast. This the only issue we have had with this car since we bought it used in 2015 with 24000 miles."

Richard H., MA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"I consider "pipes" to be the same problem as "exhaust." The entire welded assembly - and I'm thinking it included 2 mufflers - was remarkably large. One note however: To my surprise it wasn't all stainless steel. No wonder some of it rusted out."

Anonymous, MA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Normal routine brake wear

"Replaced brake pads and rotors on front wheels"

Michael P., TX (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"$1500 brake replacement after 35,000 miles"

Anonymous, NH (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"I replaced calipers and pads front and rear due to wear."

Anonymous, IL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Parking brake

"parking brake has to be released 50% of the time when not used at the next trip."

Anonymous, FL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Pulsation or vibration

"In dealership 3x for pulsating wobles... claims rotors, I'm on my 3rd set + Brakes"

Anonymous, NJ (2013 Mercedes-Benz GLK-Class GLK350 2.1-L 4 Cyl diesel)
Regular brake failure

"replaced brake pads and rotors"

Anonymous, FL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Rotors

"Pre-mature failiure of rotors. Bad vibrations when braking at higher speeds (45-65)"

Robert H., VA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Dealer claims rotor warped... no warranty claim allowed."

Anonymous, NJ (2013 Mercedes-Benz GLK-Class GLK350 2.1-L 4 Cyl diesel)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Very noisy wind leaks, took several service calls before they fixed some of the leaks. Sill noisy"

Tim K., MN (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Seals and/or weather-stripping

"Windshield gasket failed. It was fixed just fine"

Ben C., CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Windshield exterior rubber perimeter seal came apart due to inadequate/defective sealant. It took two tries to get it corrected, but the dealer stuck with it. I only had to pay for one new rubber seal, no labor."

Anonymous, NJ (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Wind noise

"Wind noise above 40 miles per hour"

Arthur A., CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"This is a wind noisy car. It cannot be fixed. It also had a windshield gasket failure. It was fixed just fine"

Ben C., CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"To much wind noise on highway"

F L., ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"This vehicle has excessive wind noise in the windshield and front door area. Dealer claims that the noise is normal. no remedy."

Claire P., CA (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

12V power plug

"does not work"

Anonymous, FL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Exterior lights (other than headlights)

"passenger turn signal in mirror stopped working. when new part to replace (bulb not replaceable) was ordered and painted, the turn signal started working again."

Anonymous, FL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Headlights

"failure of control that allows headlights to swivel causing loss of all electrical power in car"

Anonymous, OR (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Keyless entry

"Keyless entry and keyless start sometimes does not work. Service could not find anything wrong!"

Tim K., MN (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Tire pressure monitor

"Every change in weather means the tires deflate and need air"

Anonymous, MD (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"The warning light indicator kept saying something was wrong. After multiple trips to have my tires checked, the pressure was always fine. I took the car to the dealership for the warranty coverage. They had the car for 5 days and could not find a cause for the issue. When they rebooted the computer, the problem disappeared."

Anonymous, CO (2013 Mercedes-Benz GLK-Class 3.5-L V6)
Warning lights

"Enginer Warning light came on and eventually low DEF fluid/Add Blue warning said extremely low. Software problem requiring some type of change. Happening again 1 week later and need to bring back to dealership. Awaiting appointment to bring back into"

Anonymous, BC (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"When it snows or rains the front detectors alarm goes on when not near anything and won't go off until speed exceeds 15-20 MPH"

Robert H., VA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"back up and front monitoring cameras seem defective and have been replaced twice and speed control continually keeps going on and off"

Anonymous, MB (2013 Mercedes-Benz GLK-Class GLK350 2.1-L 4 Cyl diesel)
External music device interface (e.g., smart phone, MP3 player)

"Failure of sat radio antenna, cost of replacement $1000.00 which is HUGE!!!!!!!"

Joseph B., GA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Radio

"AM radio antenna not a strong signal"

Anonymous, WV (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Voice control commands

"very restrictive in you need to use the exact wording to get a response. Sometimes does not understand what is said"

Anonymous, KS (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Inconsistent"

Anonymous, MD (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Torque converter

"The torque converter needed to be replaced at approximately 51k miles."

Claire P., CA (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)
Transmission rebuild or replacement

"At loww speed tight turns , front wheels seemedt "shudder" Replaced small gears in transmission. Problem solved"

Benjamin D., MI (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Transfer case for the 4WD failed"

Anonymous, IL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Error light appeared on the dash. Could be reset by shutting engine off and restarting. Brought to MB and transmission was replaced at no charge to me. Car was a loaner when I purchased and thus a longer warranty was included. Car still under warranty."

Anonymous, IL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Metal pieces were found in the transmission and interfered with transmission going into gear."

Anonymous, CA (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"A warning indicated a fault with traction control and at low speeds, the transmission did not provide power to wheels. If I restarted the engine, it worked fine until the next time. After increasing frequency of this issue over a month I brought the car to Mercedes and the transmission was replaced under warranty. I bought this vehicle after its use as a loaner and received a longer warranty. It was covered"

Anonymous, IL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

4WD/AWD components

"growling noise when making sharp turn due to AWD component. Replaced under warranty. no more problems"

Anonymous, RI (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Electrical failure

"Shifter does not engage in reverse on occasion, but if you turn the car off and restart it nearly always works the second time. This is infrequent, but it happens"

Jim O., GA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Transfer case

"Rumbling sound when wheel was turned far left or right"

Anonymous, IL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Torque converter needed to be replaced"

Anonymous, SK (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Accessory belts or pulleys

"Turbo hose had to be replaced"

Anonymous, SK (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)
Engine computer

"Engine computer failed after 4 years requiring a $4,000 repair."

Tim K., TX (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)
Oil leaks

"Routine service found an oil leak and it cost us >$1000"

Anonymous, NJ (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Routine service showed oil leak that cost over $1000 to repair - not covered"

Randy S., NJ (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"2019: Rubber sealant on top of windshield became loose; had to be re-sealed at dealership"

Anonymous, CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Loose interior trim or moldings

"cracked interior wood trim which will be covered under warranty"

Anonymous, MB (2013 Mercedes-Benz GLK-Class GLK350 2.1-L 4 Cyl diesel)
Rust

"Surface rust (no perforation) recently started to appear on my right rear fender wheel housing (inside the wheel opening) which is painted same as exterior...a surprise to me as this area is drenched with slush, and road salt in the winter. One would expect a more resistant surface in this area. My dealer's body shop was not interested in fixing this, saying it would entail installation of a new fender wheel housing panel...a multi-buck job. I'll fix it myself."

Anonymous, NY (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

"Rust starting to appear in wheel well (right rear) where fender bender type damage was repaired with poor paint job, on a on a "certified pre-owned" car. The car was sold as having no prev. accidents."

Anonymous, NY (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"Problem was solved with a computer updated"

Anonymous, MN (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Slipping transmission

"Related to previous comments"

Anonymous, IL (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Transmission sensor or solenoid

"There were four instances in the past two weeks where I put the car into reverse but it would not shift back into drive. I had to turn the car off each time to get into drive. MB will be fixing the car this coming week."

Anonymous, NY (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

"Driver's side temperature control seizes up and needs to be twisted hard to move temperature. Dealer says it is not their problem since I bought it as a certified used car two yars ago"

Gary V., GA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Blower (fan) motor

"Behr blower motor had squeak, used car dealer removed, oiled and reinstalled. Motor failed 3 months later. I bought a new motor and installed, only to find the controller also must be replaced because Behr has changed the wiring harness."

Dennis M., ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

"Fan stopped working replaced under warranty"

Anonymous, PA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Power steering leaks

"There was a small leak. The dealer recommended replacement. The fluid reservoir was replaced at an astoundingly high cost to me of more than $900. This, and other expensive repairs, will cause me to not buy a Mercedes again"

Anonymous, CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)
Shocks or struts

"Made squeaking noise. Had to replace left front shock"

Anonymous, CA (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Glass defects

"Windshield chips easily , then cracks.... twice in three years"

Anonymous, OH (2013 Mercedes-Benz GLK-Class GLK350 3.5-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Turbo or supercharger

"hoses connecting the exhaust system to the turbo charger failed and had to be replaced"

Anonymous, ON (2013 Mercedes-Benz GLK-Class GLK250 2.1-L 4 Cyl diesel)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
POWER TRAIN
Jul 16, 2021
A transmission fluid leak can increase the risk of a fire. In addition, a transmission control module failure could result in a vehicle stall, increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 GLK250 vehicles equipped with 4-cylinder diesel engines. The incorrect type of transmission fluid filter and overflow pipe may have been installed during a service repair, which could result in a transmission fluid leak or control module failure.
What should you do:
Dealers will replace the overflow pipe and transmission fluid filter, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V539000
Potential Number of Units Affected: 371
COMMUNICATION
Nov 01, 2019
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What should you do:
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V787000
Potential Number of Units Affected: 24226
AIR BAGS
Jan 09, 2019
An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
What should you do:
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V010000
Potential Number of Units Affected: 288779
AIR BAGS
Jan 10, 2018
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
What should you do:
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V043000
Potential Number of Units Affected: 132167
AIR BAGS
Oct 06, 2017
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
What should you do:
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V627000
Potential Number of Units Affected: 495290
STEERING
Apr 12, 2017
A loss of steering can increase the risk of a crash.
Summary:
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
What should you do:
MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V252000
Potential Number of Units Affected: 168
EXTERIOR LIGHTING
Oct 10, 2012
The higher illumination level may cause glare to oncoming vehicles, increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (Mercedes Benz) is recalling certain model year 2013 GLK350 and GLK350 4-Matic vehicles, manufactured from May 31, 2012, through August 2, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles have voltage in the parking lamp circuit that exceeds the maximum value listed.
What should you do:
Mercedes Benz will notify owners, and dealers will update the software calibration number (SCN) of the subject electronic control unit. The recall began in September 2014. Owners may contact Mercedes Benz at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 12V493000
Potential Number of Units Affected: 218
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