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Subaru Crosstrek Change Vehicle

The Crosstrek is basically an Impreza hatchback with a higher ride height, added body cladding, and large wheels that are intended to give it a more rugged look. The regular Crosstrek's 148-hp, 2.0-liter four-cylinder engine helps it deliver a frugal 26 mpg overall, which makes it among the most fuel-efficient SUVs in the class. But this compact vehicle doesn't provide as much cargo room as most small SUVs.
Alerts
There is 1 recall on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Emissions
Greenhouse Gas Greenhouse Gas The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
Smog Rating Smog Rating The Smog Rating represents the amount of health-damaging and smog-forming airborne pollutants the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
NA
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
NA
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
NA
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
NA
Transmission Minor Transmission Minor Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.
NA
Drive System Drive System Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.
NA
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Side and head protection air bags standard.
Road Test

The Crosstrek is basically an Impreza hatchback with a higher ride height, added body cladding, and large wheels that are intended to give it a more rugged look.

The regular Crosstrek's 148-hp, 2.0-liter four-cylinder engine helps it deliver a frugal 26 mpg overall, which makes it among the most fuel-efficient SUVs in the class. But this compact vehicle doesn't provide as much cargo room as most small SUVs. And it's loud inside, especially when you accelerate and the continuously variable transmission gears down and revs up the coarse engine.

Seating
2 front, 3 rear
Drive Wheels
AWD
Warranty
Coverage varies among versions of this vehicle

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 5-speed Manual
  • CVT
Engines Available
  • 2-liter 4 (148 hp)
  • 2-liter 4 hybrid (160 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Subaru Crosstrek owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"Eyesight safety and all other safety features will shut off without warning during driving"

Anonymous, HI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Right side blind spot monitoring rarely works, probably only sees a vehicle in the blind spot 1 out of 10 vehicles even missing large tractor trailers. Reported twice to Subaru and still no resolution"

Tim W., TN (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"The indicator line showing the width and distance sometimes do not show up - meaning they are not on the display"

Jay T., VA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Most of the time, it works perfectly. But sometimes, it can take up to 30 seconds after the car is put in reverse for the camera to come on. It didn't start doing this until about six months ago. (At other times, it takes the camera up to 10 seconds to turn off after the car is put in drive, but that is an extremely minor annoyance.)"

Bailey D., FL (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Display screen freezes up

"The gps/screen froze up intermittently and does still every once in awhile. It is now out of warranty."

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"1. Can't change SiriusXM stations This car has very low mileage, so I'm not confident that the problems I have with the Outback won't happen here. Restarting the car solves the problem"

Anonymous, FL (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"My display screen just freezes. Sometimes if I turn off the car it resolves for a day or so."

Anonymous, OR (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)
External music device interface (e.g., smart phone, MP3 player)

"The unit sometimes will not pair with my phone or I have to re-enter information to make it do so."

Anonymous, NM (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The USB port is on bottom of center storage console and has resulted in many issues of plugging in phone"

Anonymous, NC (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Inconsistent connectivity with iPad! Sometimes worked, other times not."

Joseph S., WA (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Hardware replacement

"The car would not start due to a defective park-lock switch, which was subject of a recall."

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"enitre climate control center column had to be replaced under warranty as it failed."

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
In-dash navigation system (GPS)

"The GPS froze intermittently and once during a trip. I had to use a smartphone for back up. It came back on an hour later."

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"I don't like the nav system,...difficult to use, not intuitive, poor graphics, settings need to be rechecked each time I use it. I had a Toyota nav system in 2006 Prius that was so much better than this one in every way.(so my complaint is not due to lack of experience)"

Kathryn Y., MA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"I HATE the Nav system. It is my only complaint in 3+ yrs. it's not user friendly and the screen might as well be blank most of the time because the graphics are all pale/dull colors , with no contrast and I have to take off my glasses and peer closely at the screen. Toyota did a much better job in my 2006 Prius. I had a Toyota Prius with Nav system for 10 yrs with no problems, I could see screen clearly and I regret not buying Rav4 instead of Crosstrek for this reason only."

Kathryn Y., MA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Phone pairing (e.g., Bluetooth)

"Phone loses sync with car, has to be reset."

Anonymous, CO (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"The system un-pairs from time to time and also looses all the radio station presets. A second new audio unit is on order right now as the dealer can't seem to fix all issues with this unit."

Anonymous, NM (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Pairing does not always carry over when the car is turned off. May be a Blackberry Q10 issue."

Anonymous, ON (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Difficult to pair with fairly current Android phone; constantly disconnecting and reconnecting, especially during calls; very outdated infotainment system"

Anonymous, NC (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Bluetooth repeatedly disconnects and needs to be reset. Have ttried it with several phones - so its not the phones. instructions in the manual are confusing and poor and i have gotten tired of resetting it and jhave stopped using it. Dealership folks happily reset it in three minutes, but it does not stay funtioning for very long"

Anonymous, MA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Radio

"radio dosent hold stations --fades in and out ..spend a little more and get a good radio.."

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Occasionally the controls don't work although the radio still plays."

Anonymous, CO (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"SiriusXM was working great for several months, then one day 2 months ago I get in the car and it said to call SiriusXM to activate my subscription. I did, several times, and then SXM said it's not an issue on their end and to take it to Subaru. Dealer tried to reflash the software and do something else, but it did not work. They replaced the entire headunit after a week"

Zeid N., NY (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Voice control commands

"The way the system is built, you actually have to take your eyes off the road to look at a list of phone numbers to choose from. It is a big safety concern"

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"car often didn't recognize my contacts - last year primarily. Often had to pick up my phone. I understand they may have improved this with the new models."

Anonymous, VT (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"ABS sensor, brakes locked up, wouldnt enable push button to start."

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Calipers

"The left front caliper began sticking in the breaking position, slightly, coming off of mountains. At the bottom of the mountains it would squeak loudly and clatter until it cooled, then it would brake fine, no noise. I had it serviced for that problem and the dealership 'found nothing'. It progressively became worse (I live in WV) to the point I could not drive it anymore. Once at the dealer again, the caliper had froze in the brake position, overheating and sealing the caliper bolts. It took the caliper being torched off and completely replaced to fix. I've had no more problems since. I had all my 2016 Subaru's maintenance done completely at the dealership on time, each time and no where else."

Anonymous, WV (2016 Subaru Crosstrek Unsure 2.0-L 4 Cyl)

"calipers needed cleaning and allignment"

Anonymous, MA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Normal routine brake wear

"rear brake pads had about 10,000 miles left. I changed them myself."

Anonymous, NJ (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Brake pads required replacement due to wear."

Anonymous, MN (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Premature brake wear

"Premature front brake wear"

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"We had to replace all rotors and brake pads at 39,000 miles."

Anonymous, NY (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Replacing brake pads every 35000 to 40000 km"

Anonymous, ON (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Our 2016 Crosstrek and our daughter's 2015 Crosstrek both exhibit high rates of brake wear (eg rotors requiring replacement after 50000 km). Excessive pad wear also."

Anonymous, NB (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"At 34000 miles one rear brake pad wore out while other still good. Dealer replaced brake pad under warranty"

Anonymous, NY (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The problem started less than one year after purchase. When I pressed hard on brake pedal the car would shimmy. Dealership made adjustment and it wasn't a problem again until about 2 months ago."

Anonymous, AR (2016 Subaru Crosstrek Unsure 2.0-L 4 Cyl)

"had to replace calipers at about 36000 km"

Anonymous, ON (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"One of the rear brake pads 'shattered' (in the words of the mechanic)."

David O., NB (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Brake pads required replacing at 15000 miles. Was done under warranty. Brakes are not used excessively and should not have worn out at this time."

Anonymous, CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Four years old, driven an average of 4000 miles a year shouldn't need front rotors and brakes replaced completely!"

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Had vehicle in for check on why my MPG was on average below what combined is listed for my car, and it rolled over several times before starting. It is the only car in the last 8 that I've owned that hasn't got at least 2 mpg more then the EPA combined rates for it. I always fill up, and log every drop of fuel in my cars on fuel economy.gov, so I have the records and know what I'm talking about. I normally do my own maintenance but because I wanted to put in new plugs, I decided to take it to the dealership so they could do that and a computer check.. Even though I only had just over 50,000 miles they recommended that I do the 60,000 mile service, and this cost me over $700.00. That entailed new plugs, OLF, air and cabin filters, brake fluid flush, differential oil change, and several other checks which included the brakes. I was told I needed both front and rear brakes and rotors because they were worn and rusted. That was going to cost me $1100.00 for standard factory brakes. I declined, went home and ordered much better quality high performance Power Stop Z23 Evolution Sport Brake Upgrade Kits, brakes and rotors for both front and rear for around $350, and installed them myself. My rotors could have been turned,(the rust was on the edge) and the pads were not that close to their wear indicators especially the rear. At the moment I don't know if my mileage has improved, but starting has not, and as far as I could tell they didn't even do the computer test. I think they just wanted to get my money while I was there."

Shari D., MI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The original brakes lasted more then 70K the new ones lasted less then 30K which created pulsation and vibration the maintenance was done by a dealership no after market parts."

Anonymous, CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Pulsation or vibration

"The brake calipers or brake pads have become warped so when I put the brake on they stop the car but they are very bumpy and vibrate badly. I had my brake pads replaced in 2018 so it may be faulty installation. I have an appointment for next week with my repair guy, not the dealer."

Anonymous, MA (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Rotors

"They needed to be replaced at 39,000 miles."

Anonymous, NY (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"No garage, infrequent use during bad weather, visiting daughters riding the brake when borrowing vehicle = worn rotors/brakes."

Linda M., NY (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Squeaking

"I live in a partly gravel road. Small rocks tend to get stuck between rotor (disc) and metal protector. It scratches the rotor. I need to back up or take the wheel off and clean or unstuck the rock."

Anonymous, QC (2016 Subaru Crosstrek 2.0-L 4 Cyl)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"The car often smelled of anti-freeze after driving. The engine water pump was found to be leaking and replaced. Six month later the engine water pump began leaking again and was replaced as warranty item."

Anonymous, MN (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"The tank that holds the windshield wiper fluid developed a crack. The other problem was with the starter, which kept failing."

Anonymous, WA (2016 Subaru Crosstrek Limited Unsure)

"My windshield has a slight leak which allowed moisture to seep into the electronics/computer system. Now my speedometer and warning lights don't work. Also, I had to replace my battery after only 3 years. This car isn't nearly as reliable as I was lead to believe. I'm surprised."

Anonymous, CO (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The back window was leaking in rain. Deep puddle of water gathering under the spare tire. The body shop fixed the seal around the hatch back window and it fixed the problem"

Anonymous, NY (2016 Subaru Crosstrek 2.0-L 4 Cyl)

"The outlet of the air-conditioning drain got plugged and water was dripping under the glove compartment"

Anonymous, QC (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Squeaks or rattles

"Excessive amount of road noise from tires - cabin should have better soundproofing."

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"There is a rattling on the driver side fash. Sounds like the dashboard plastic and plastic covering in the gauge area."

Anonymous, CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Intermittent rattle in driver's side dash where speaker is located. When rattling, I can place small cloth over the area to stop rattle."

Kelly A., NM (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Rattles. Inconsistent noise - sometimes in the passenger side door, sometimes the dashboard. Also, when driving at highway speeds (around 65 mph) quite often there is a noise in the right rear that sounds like a strap or something hanging out of the door."

Anonymous, CA (2016 Subaru Crosstrek)

"Rear hatch squeaks sometimes while going around corners or over bumps"

Chris N., SD (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)

"an interior rattle sound; the dealer has attempted to fix it twice, but it has come back each time"

Anonymous, IL (2016 Subaru Crosstrek 2.0-L 4 Cyl)

"Driver's Seat squeaks"

Michael C., PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"During winter, there is a rattle between the windshield and the dashboard on the driver side"

Anonymous, QC (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Loud rattle in rear of car"

Anonymous, OH (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Baffles were crushed and were rattling in the car."

Paul P., MO (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Loud rattle in front suspension. Have been told it is not serious problem and cannot be fixed."

Anonymous, AZ (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Wind noise

"The car is noisy on the freeway and/or at higher speeds. You can hear the wind over the roof of the car. As well as the noise from the ground if it is not smooth."

Anonymous, CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The road noise for this vehicle is excessive. It may be a combination of wind, transmission and tires on the road. I constantly have to raise or lower the radio volume depending on the speed I'm going in order to hear it comfortably"

Larry R., FL (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Wind and electronics. I often switched to using a headset when using my phone because people could not understand me. The car was loud."

Anonymous, VT (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Noisy when over40 mph"

Anonymous, IL (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"The A/C started making a whining noise and I took it in for a check. I was told it had to be replaced and, if the belt broke, the repairs would be more extensive. Parts had to be ordered and the shop advised me not to drive it while waiting for parts to come in because the risk was too great."

Anonymous, (2016 Subaru Crosstrek Hybrid Touring 2.0-L 4 Cyl hybrid)

"stopped working in 2019 and had to replace even though rarely used"

Anonymous, ON (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"with 36500 miles and 6 mos passed the 36mos/36k mile warranty the AC stopped producing cold air. Dealer diagnosed compressor and quoted 1500.00 I contacted Subaru of America and initiated a claim. Mfr agreed to cover costs as goodwill. I suspect the AC compressor is going to be the next recall for this vehicle."

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"On the hottest of days, with my granddaughter in tow, my AC stopped working. Balise Subaru took my car in immediately and gave me a loaner. They replaced the condenser gratis and I picked up my car the next day. Within a mile, I realized the AC was not working so I brought it back to the dealer. Again, they gave me loaner (even helped me move the carseat and all the accompanying toddler toys) immediately. After a few days, my car was ready. They replaced the compressor this time, also gratis. Mind you, I am in for service every 2 months because of the big miles I drive, so I know I can trust the Subaru service team to keep me running and safe. I will never stop loving my Subaru or the constant exemplary service I receive from their staff."

Anonymous, MA (2016 Subaru Crosstrek Unsure 2.0-L 4 Cyl)

"A/C compressor began leaking refrigerant at about 72,000. Unit began to growl as front bearing failed then the adjacent seal failed, leaking refrigerant."

Anonymous, CA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"This suv has a noisy compressor, this is normal for this vehicle."

Brian P., NY (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Automatic climate control

"The outside air temperature reading always reads 3C higher than actual and this seems to be replicated with the inside temperature setting. (ie If you want 20C interior temperature you need to set it at 23C.) The real issue, however, is that when tge interior temperature control is set at 22.5C it blows cool air and when it is set at 23C it blows hot air so one is constantly switching back and forth between 22.5C and 23C. Something very odd happens to the automatic temperature control between these two setting. It requires resetting between 22.5C and 23C every 2-3 minutes which is really annoying."

Anonymous, NB (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Blower (fan) motor

"blower stopped working. resistor was replaced under warranty."

Peter S., NC (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"A/C does not cool sufficiently in hot weather"

Anonymous, NJ (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Condenser

"Leaked"

Anonymous, (2016 Subaru Crosstrek Unsure 2.0-L 4 Cyl)

"A/C was functional but not performing optimally. The repair was covered by the warranty and fixed promptly"

Anonymous, CA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Evaporator

"may 2020, AC not blowing cold. Evaporator was leaking and had to be replaced. Issue resolved after 1st repair in May 2020."

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Refrigerant leaks

"Seal in line broke. Noticed no cold AC. Dealer replaced under warranty."

Anonymous, MO (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"A fitting had a bad weld"

Anonymous, NY (2016 Subaru Crosstrek Unsure 2.0-L 4 Cyl)

"One of the schrader (sp?) valves failed causing catastrophic loss of refrigerant. Happened prior to and may have contributed to compressor failure."

Anonymous, CA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Came from factory low of freon. Unsure if there is a leak. Will be rechecking this summer"

Anonymous, MA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"I have had to service the AC 2 times since I bought it 3 years ago."

Shari D., MI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"The trim around my parking lights came off. I don't know if it were stolen or just came off"

Anonymous, CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The molding around a fog light came off and had to be replaced. A service technician said this was a common problem"

Anonymous, CT (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Loose interior trim or moldings

"driver's side sunshade snapped off"

Anonymous, (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)

"rear door on both side the molding trim that provides interface between door and body has come loose and continues to come off when you open and shut the doors"

Anonymous, NC (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Paint (fading, chalking, cracking, or peeling)

"the paint easily chips. My white vehicle looks like a dalmatian. I hate the arrangement of the dials on the dashboard."

Anonymous, KS (2016 Subaru Crosstrek Unsure Unsure)

"Paint seems soft and easy to peel"

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"chips in paint leading to rust in at least one spot"

Anonymous, MI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The interior plastic door handle where you rest your arm or grab the door handle is very cheap and was scratched within days by my ring"

Anonymous, GA (2016 Subaru Crosstrek 2.0-L 4 Cyl)

"Paint in chipping heavily from what appears to be very minor exposure. Front and rear. doesn't seem to make sense, we can't figure out where this problem is coming from"

Edward S., OR (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"paint chips much more than any other vehicle we have ever owned"

Alan H., WV (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"paint on hood started to have fade spots"

Anonymous, NJ (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"A standard chip on the hood as a result of road debris had shown the low quality of the paint. Wants to chip off more unlike other vehicles I've had in the past"

Anonymous, VA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"It seems to me that the coating is kind of soft and damages easily and often appears to have poor adhesion to the plastic substrate. BTW, my subaru is 2015 not 2016"

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"numerous places on hood of paint chipping and body beginning to rust at those spots."

Anonymous, MI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Rust

"OUR CROSSTREK IS A 2013, NOT A 2016. I have tried to correct the model year in previous surveys. I won't mention it again. This car belonged to my late mother-in-law, who purchased it new in 2013, in Florida. She had a severe stroke later that year, so the car had very low mileage when we had it shipped to us in Oregon, in 2015. There were a couple of rust spots on the car when we took possession, meaning the rust developed less than two years after the car was manufactured."

Barbara T., OR (2016 Subaru Crosstrek 2.0-L 4 Cyl)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

12V power plug

"Anything plugged in cause battery to die and need jump"

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Body control module

"Bad part that was changed"

Anonymous, NC (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Exterior lights (other than headlights)

"Supplied lamps have relatively short life (12 months). Have upgraded to LED lamps "‿ these should be standard equipment if they aren't already."

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Had to replace right tail light harness"

Anonymous, MD (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"The third brake light in the rear leaked and had to be replaced."

Anonymous, IL (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Brake lights"

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Factory real - dealer fixed in less than an hour."

Anonymous, WA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Gauges

"The oil pressure warning light keeps coming on but the mechanic says everything is ok."

Anonymous, OR (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)
Headlights

"Both stopped working at the same time"

Anonymous, NY (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Keyless entry

"very weak power in key fob. Doesn't unlock my car parked on the street through my windows, and only works if the angle is right and the battery is charged by enough kilometers of driving. How many km needed to fully charge the battery is unknown. There is also no visible log of how much the battery is charged or not. I have had my battery boosted twice in 6 months of owning this car. I was told 'you haven't been driving enough. ' When I asked, "how much do I need to drive? how much is drained f"

Anonymous, ON (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Remote engine starter

"Problem is actually push button Start would not work for a few hours. Remote start works but Push button would not work so car was stranded for a few hours at work . Tried unhooking battery. Still would not work. Eventually it started for no reason"

Anonymous, VA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Warning lights

"Because of a leak in the windshield (not due to any cracks by the way) my warning light system isn't working."

Anonymous, CO (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

CV joint

"Around 70k miles began making a knocking sound in front end while turning. Front CV joints are integrated into axles, so whole front CV axle had to be replaced on both sides. Very expensive and disappointing. Most driving in paved roads with occasional brief gravel/dirt road driving."

Anonymous, MI (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)
Driveshaft or axle

"Right Axle was knocking, replaced by the dealer covered by warranty,58000 miles"

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Had to replace hub on right front"

Anonymous, SC (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Had to replace transmission because its fluid was leaking into the axel system. Was done 8nder warranty, but took several visits to the dealsership to correctly analyze."

Anonymous, NC (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)
Electrical failure

"Hybrid power start/stop battery needed replacing. Subaru wanted $800 for new battery. Instead I went to an auto-parts store and got an after-market Duracell battery for a Toyota Prius, which had exactly the same specs in power and form factor, for less than $200."

Anonymous, CA (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)

"I experienced a failure of one of the main hybrid batteries and a failure of the alternator, each of which could have been caused by the other"

Sara P., TX (2016 Subaru Crosstrek Hybrid Touring 2.0-L 4 Cyl hybrid)

"Hybrid system Light on dash would say "pull over Immediately". Dealer had it in shop once, Dealer said stop car as soon as possible when it happens, has happened several times since repair, although becoming less frequent"

Anonymous, CA (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)
Traction control

"on icy roads traction control causes car to yaw"

Dale L., WI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

"Shifter malfunction made it increasingly difficult to remove the key from ignition"

Anonymous, VT (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Sporadically unable to remove ignition key after shifting vehicle into park"

Anonymous, KS (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"Sometimes the key will not come out of the ignition even when the shifter is in Park. You have to move the shifter out of Park and then back in to Park to get the key out."

Anonymous, CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Slipping transmission

"this vehicle is very poorly powered and matched to the transmission... shifting from reverse to drive takes over 4 seconds and there is a jerk every time it does. push on the gas and it pauses, then catches and lerches forward"

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Transmission leaks

"Noticed leak while still under warranty. Once the dealer was shown the leak, they replaced a rubber O-ring that was bad., which fixed the leak."

Anonymous, WV (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Transmission sensor or solenoid

"The vehicle key was getting stuck in ignition when vehicle in park/unable to remove key. Shifter guide plate and shift lock solenoid were replaced."

Kelly A., NM (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

"It became difficult to remove the key from ignition when the car was turned off. Often it was necessary to shift the transmission again, sometime turn it on again to reset the switch. It required a $600 repair to fix it."

David D., IL (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Clutch replacement

"When it started, the clutch failed and I was barely able to get it to the dealership for repair. One minute it was working fine the next time I tried it it failed, there was no advance warning."

Anonymous, (2016 Subaru Crosstrek Unsure 2.0-L 4 Cyl)

"clutch was not engaging well, 2 different entities said it need replacement as a consumable item not covered under warranty"

G B., CO (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Transmission rebuild or replacement

"Car was losing power and sounded different at times. They replaced it without charge and gave me a loaner car without charge for 2 weeks."

Anonymous, OH (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)

"Vehicle freely surges and revs while driving on highway. CVT bearing failure noise from main shaft. Dealer replaced with re-manufactured transmission under warranty and provided rental car."

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"Its a 2013 Crosstrek. Transmission started making a strange noise. Took it for diagnose and it had totally failed. Customer service said it was the first one, in the 2 years they'd worked there. The Subaru dealer replaced it on warranty. Didn't cost us a penny. Great service"

Marilyn S., AB (2016 Subaru Crosstrek 2.0-L 4 Cyl)

"All of sudden car made strange noises and almost impossible to drive. Limped into Subaru dealer. They replaced transmission at no cost in one week"

Anonymous, NY (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Catalytic converter

"My check engine light came on and stayed on. Subaru fixed it and then 2 weeks later the check engine light came on again. Subaru fixed it again, 2 days later the light came back on. Subaru said that it was a sensor related to the catalytic converter. When Subaru could not fix it, I took it to my own private mechanic. She fixed it permanently. She said that Subaru had replaced the wrong sensor."

Jana G., CA (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Other/unsure

"Right side blind spot monitoring only works 20% of the time. Reported several times to Subaru (two different dealerships in TN and VA), they claim it works as designed EVEN after I demonstrated the problem. Blind spot monitoring is essentially a useless feature that I had to pay for."

Timothy W., TN (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"sensor went out and had to be replaced"

Anonymous, CO (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"sensor went out and had to be replaced"

Anonymous, CO (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

"On at least 6 occasions brakes locked up to the point the vehicle was not drive-able. After two trips to a service center it was thought that snow and ice build up in the front wheels was causing a sensor to lock the brakes. Even after temps warmed up this happened but since a car wash where the undercarriage was cleaned it has not happened."

Paul S., WI (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Bushings

"Lower control arm bushings worn out. Notified by dealer of wear. Not repaired yet as cost to repair was over 1k."

Anonymous, (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)
Shocks or struts

"It clunks sometimes in the rear suspension area. We brought it in twice to look at and they cannot recreate it"

Anonymous, SD (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Tie rods

"Right front suspension damaged in minor accident. Mechanical repairs were done under warranty. This was unexpected."

Anonymous, ON (2016 Subaru Crosstrek 2.0-L 4 Cyl)
Wheel bearings

"Both Rear Wheel Bearings needed replaced at 75,000 miles. Making a very loud noise."

Anonymous, PA (2016 Subaru Crosstrek Limited 2.0-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

"Car is hybrid but has a supplemental battery that has failed a couple times."

Anonymous, CA (2016 Subaru Crosstrek Hybrid 2.0-L 4 Cyl hybrid)

"EL CHEAPO battery---didnt/wouldnt hold charge..they should spend a little more and put in a better battery...one that lasts longer"

Anonymous, (2016 Subaru Crosstrek Premium 2.0-L 4 Cyl)
Hybrid/electric battery replacement

"The car gave a message that I should have it looked at right away. I had to have it towed to the shop. This is the second time I've had to replace this same battery in this vehicle. The first time Subaru covered it under warranty but this time I had to pay."

Anonymous, (2016 Subaru Crosstrek Hybrid Touring 2.0-L 4 Cyl hybrid)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Head gasket

"Leaking oil."

Anonymous, RI (2016 Subaru Crosstrek 2.0-L 4 Cyl)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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