In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Voice commands on steering wheel is inoperable. Have also replaced head unit(blank screen)"
Anonymous, MA (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Randomly, it just won't detect Android Auto. Only fix is to do a factory reset on the infotainment, which takes about 30 seconds. Then reconnect. Annoying that I lose all my settings."
Anonymous, GA (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Android auto will no longer connect with my display/touch screen."
John J., NC (2018 Subaru Legacy Sport 2.5-L 4 Cyl)"Stopped working had it repaired shortly after it intermittently stopped working. Took it to dealer and he could not replicate problem so could not fix it. Note: when stopped working the map view would display when in reverse, not the rear view."
Anonymous, NJ (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"I play a lot of CDs, and the CD player just quit. Getting a new radio unit in a week--second one in two years."
Anonymous, CO (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Did not work properly upon delivery. Dealer fixed it but was arrogant and non cooperative. Took many tries and the solution was simple but they could have cared less."
Anonymous, WA (2018 Subaru Legacy 3.6R 3.6-L 6 Cyl)"Controls aggravatingly unresponsive. CD has to be ejected and reloaded each time the engine is turned off for the CD to continue to play. Good thing the car doesn't have start/stop ??. CDs never a problem on my 2012 & 2015 Legacy's. The CD player on my 1984 Pontiac rocked!"
Dan I., MI (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"CD player didn’t Work correctly. Dealer replaced with new unit. Problem fixed. No cost."
Richard S., NJ (2018 Subaru Legacy 2.5i 2.5-L 4 Cyl)"All the symptoms happened at the same time in one event. Likewise replacing the entire module was necessary to fix the problem(s)."
Anonymous, WA (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Every so often the infotainment screen freezes up. Dealer indicated that battery needs to be disconnected and that reboots the system. Has done this about 2-3 times."
Anonymous, OH (2018 Subaru Legacy Sport 2.5-L 4 Cyl)"The screen would completely freeze. The only solution was to have the car off for several hours. Eventually Subaru issued a software update to correct the issue."
Anonymous, (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"This was multiple problems, GPS kept loading, Phone not connecting. This was a known problem that happened 2 days after I drove the car off the lot. The problem was fixed with a software update."
Allen S., NY (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"My nav display froze up a few time. My Subaru dealer applied a software fix that fixed the problem. The Harmon Kardon radio-nav system in my 2018 is wonderful. Fast, responsive and full of great features."
Joseph M., NY (2018 Subaru Legacy Limited 3.6-L 6 Cyl)"Subaru have replaced the complete radio/nafigation unit twice with blank screen; since the last change 13 months ago, i never have a problem anymore"
Anonymous, QC (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"radio had to be replaced two times. no backup camera,bluetooth,or radio"
Anonymous, WV (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Head unit was reflashed to correct software issue that caused failure."
Anonymous, OH (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Display went blank. Dealer replaced unit under warranty."
Jack P., CT (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Display screen went blank upon starting car. None of the drivers assist functions or radio would work. Entire console was replaced by dealer. No further problems."
Anonymous, VA (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"called the dealer and this entire screen unit will require replacement"
Erwin S., ON (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Display screen & backup camera stopped working. It took at least 3 weeks for the dealership to fix the problems."
Anonymous, CT (2018 Subaru Legacy Premium 3.6-L 6 Cyl)"Same as other pblm."
Anonymous, MN (2018 Subaru Legacy 2.5-L 4 Cyl)"Screen blackout problem happened once. The complete unit was replaced. Later radio wouldn't work. Software adjustment was made. Subaru extended warranty on the the unit."
Anonymous, WA (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Head unit had to be replaced twice."
Anonymous, OR (2018 Subaru Legacy Sport 2.5-L 4 Cyl)"After owning vehicle for one month, head unit was dead...no display, no backup camera, completely dead. Head unit was replaced by Subaru dealership"
Anonymous, MA (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Starlink completely failed. Screen went blank, no radio, no CD, no Navi -- whole unit had to be replaced -- only happened once and it was fixed quickly by dealer"
Anonymous, PA (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Curser showing GPS position did not place the car's location on the map display. It showed us traveling offset by a mile or so to the west of the actual position. This occurred two separate times, self correcting both times. Took to dealer who reflashed/reloaded software. No problem for several months, then recurred one more time. Has not happened since."
Anonymous, NY (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Occasionally (3 times in last 5 months) nav system will not load (get circling load icon only). Dealer of course does not witness this. Dealer has tried to reprogram, but still happens."
Anonymous, NY (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Navigation display froze. Had to turn car off to reset. Dealer updated software. Nav display works normally now."
Anonymous, MI (2018 Subaru Legacy Limited 2.5-L 4 Cyl)"Nav system went completely blank screen."
Anonymous, NY (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"It's better than the previous system but still sucks"
Anonymous, MI (2018 Subaru Legacy)"Radio failed and stopped all associated functions: navigation, radio, Starlink, backup camera, This was one of two recalls we experienced. Other recall was for digital gas consumption and mileage predictor."
Daniel B., VT (2018 Subaru Legacy 2.5i 2.5-L 4 Cyl)"Randomly the Bluetooth system wouldn't recognize my iPhone It was a harmon kardon problem that took 3 Appt's to solve"
Anonymous, MN (2018 Subaru Legacy 2.5-L 4 Cyl)"Keeps losing all my contracts and voice is bad"
Anonymous, MN (2018 Subaru Legacy 2.5-L 4 Cyl)"I had issues with the free 3 month promotional starlink/sirius radio installed on the vehicle. After the 3 month promotion, sirius kept sending a pop up on the radio screen to purchase the subscription. There was no way to get rid of the pop up that constantly would come on the screen at every engine start up and at random. I cancelled with Sirius, yet pop ups kept overriding my system. I complained to sirius, subaru car dealership and took the car in for repair. Nothing worked to remove the annoying pop up. Subaru said it was installed internally on an antenna built into the system. I dealt with this issue for a long time. I also had a problem with the sirius station. It could not connect to the satellite of where I lived in Hawaii and that pop up kept showing up on my screen as well. This was a very frustrating experience. After many calls to Subaru they finally created a software update to eliminate my problem. Problem was eventually solved, but I had to deal with the issue for more then 1 year."
Anonymous, HI (2018 Subaru Legacy 2.5-L 4 Cyl)"Almost from the very start I noticed that a popping sound would happen when using Sirus/XM radio or apple car play. The poppoing sound happens when a song with more base plays, however if you turn down the base it can still happen. I have identified this to Subaru on 4 different occassions and they still cant figure out what is wrong. Although this sounds like a minor problem it happens almost everytime I drive the car. Oddly I have never heard this happen on the regular AM/FM band."
Anonymous, ON (2018 Subaru Legacy Sport 2.5-L 4 Cyl)"the radio turns itself on every time I start the motor even though I keep shutting it off"
Anonymous, NY (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Radio failed repeatedly and intermittently with no software fix available for 9 months. When at the dealership all parts were working. The entire system was then replaced. When it failed there was no GPS, Bluetooth or any infotainment system parts available. Lights and speedometer were working."
Anonymous, MA (2018 Subaru Legacy 3.6R 3.6-L 6 Cyl)"broken tuning knob"
Steven P., MI (2018 Subaru Legacy 2.5i 2.5-L 4 Cyl)"It was not a 'problem' it was a recall update because of potential error showing gas level remaining"
Anonymous, TX (2018 Subaru Legacy 3.6R 3.6-L 6 Cyl)"Tried to install update to GPS navigation update that I received from Subaru. Would not install completely and took whole system down. Car was drivable, but no electronics worked tied to the navigation screen, radio, gps, etc. Eventually Subaru issued a recall on the electronics that seemed to fix the problem. Have not tried to update the navigation system since, but don't think that was the problem. It was more likely a bug in the navigation software that wouldn't allow the update. Working fine now."
Anonymous, MN (2018 Subaru Legacy 3.6R 3.6-L 6 Cyl)"I must update the mapping data for GPS myself. Gas level indication is wrong when at low levels below 1/4 tank. Audio software again needs updating"
Anonymous, MA (2018 Subaru Legacy 3.6R 3.6-L 6 Cyl)"Low fuel light fixed under recall."
Anonymous, CA (2018 Subaru Legacy 2.5-L 4 Cyl)"Had to disconnect battery to reboot dealer tried to fix reset computer problem continues. also VERY TOUCHY THROTTLE CONTROLLED BY COMPUTER DEALER HAS NO FIX?"
John G., PA (2018 Subaru Legacy 3.6R 3.6-L 6 Cyl)"They involved 2 recall notices from Subaru."
Anonymous, OR (2018 Subaru Legacy Premium 2.5-L 4 Cyl)"Voice command has problems recognizing what I want to do -- usually calling a phone number or name, occasionally with addresses for navigation."
Anonymous, NY (2018 Subaru Legacy Premium 2.5-L 4 Cyl)
"The problem remains intermittent. The connection will drop out every 10 to 30 minutes and have to be disconnected then reconnected. I have not determined if the issue is with my phone or the car."
Anonymous, (2018 Subaru Legacy Premium 2.5-L 4 Cyl)