In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Tesla could not fix any of the issues permanently. This is not acceptable, especially at this price point."
Anonymous, CA (2018 Tesla Model S 75D Electric)"A soft reset usually fixes the problem but will reoccur the next day. We did a hard reset and it still froze soon after. Tesla is making a mobile visit next week to, we hope to repair the issue."
Ian S., CA (2018 Tesla Model S 75D Electric)"The temporary solution was to reboot computer. The software updated slowly made the display screen crashes go completely away."
Anonymous, (2018 Tesla Model S 100D Electric)"Please see previous comment."
Anonymous, CA (2018 Tesla Model S 75D Electric)"It just goes blank and none of the features are accessible."
Anonymous, MI (2018 Tesla Model S 75D Electric)"I am driving along and it goes blank. I have to reset the computer"
Henry K., FL (2018 Tesla Model S 75D Electric)"Driving along and entire display s here and dashboard goes black. Cannot monitor speed or anything else but car continues to operate. Was told it needed a software fix, I received it and have not had the problem since"
Allan B., NJ (2018 Tesla Model S 100D Electric)"Took it to dealer and they insytalled new firmware"
Anonymous, CA (2018 Tesla Model S 75D Electric)"The Bluetooth interface is pretty poorly designed & unstable."
Anonymous, (2018 Tesla Model S 100D Electric)"Problem occurred 2 months following vehicle delivery. Vehicle was not connecting to LTE service. Tesla service professional found vehicle's modem was not communicating properly. Reset of vehicle modem restored normal operation of the LTE connection. Problem has not recurred."
Anonymous, MA (2018 Tesla Model S P100D Electric)"Some times it just freezes up"
Henry K., FL (2018 Tesla Model S 75D Electric)"I initially couldn't connect to my home WiFi, reset the car's computer system, or connect a second iPhone. In addition, I am getting prompted to connect to every WiFi I park near. Tesla service has corrected each of these problems except the WiFi prompting problem via software updates. I lost the ability to connect to my primary iPhone about a month later. Tesla service had me delete both primary and secondary iPhones, reset the system, and repair both iPhones to correct this problem. I didn't experience any of these problems with my 2016 Tesla Model S over the 1.5 years I owned it."
Willam B., CO (2018 Tesla Model S 100D Electric)"The car has trouble downloading routine software updates. Have had to have the dealer install the updates."
Anonymous, WA (2018 Tesla Model S 100D Electric)"Well this is tied into the same backup camera issue. Software updates that were supposed to correct the problem never worked. That's the only issue I've had with updates."
Anonymous, CA (2018 Tesla Model S 75D Electric)"Car occasionally requires several seconds to start up. The system seems to be resetting itself. Normally starts up instantly."
Wayne H., HI (2018 Tesla Model S 100D Electric)"In October 2018 I updated to version 9.0 of operating system. Ever since then the backup camera goes blank after a few times driving. This requires a screen reset which is time consuming. Tesla has tried for months to repair and finally advised last week that it's a known firmware problem that engineering is working on."
Anonymous, CA (2018 Tesla Model S 75D Electric)"One of their remote software updates scrambled the cars control system, so you had to figure out where features had gone like the phone, songs, etc. which created a driving hazard. It was like going into you favorite grocery store after they just scrambled the location of everything then trying to find what you needed. Randomly features stop working or malfunction like long delays powering up to start the car, the software system randomly reboots itself while driving the car, etc. which are really software bugs. The only way to fix the problems is to press both buttons on the steering where to force the software to reset (like a ctr+alt+delete) in windows. The operating system for this car is frustrating like windows and appears designed by novices with no human engineering skills. Tesla randomly and remotely updates the entire operating system for the car without telling you in advance what they are updating. Based on bugs/changes occurring from their past updates, I'm afraid of what they will mess up next. Bugs that were fixed in past updates pop up again. When I bought the car in 2018, the car would simply not play MP3s from a USB even though the technology was 20 years old. The gave me another Model S loaner car to fix this problem that oddly played MP3s properly. When I got my car back it would still not play MP3's because my computer system was different that the loaner car and they were still working on the MP3 problem with my new computer What this means to me is that Tesla is dealing with different hardware in the same Tesla models and there is no compatibility between the software between models which must create a maintenance nightmare"
Ronald P., FL (2018 Tesla Model S 75D Electric)
"Screen freezes. Reboot solves the issue. The car still works. No better or worse than when car was new."
Anonymous, (2018 Tesla Model S 100D Electric)