Toyota Highlander

"High glare, poor location (too low & too large), almost impossible to see with polarized sunglasses"

"Difficult to see in bright daylight"

"Bright light shinning onto the dash make it nearly impossible to view the display"

"It blinks on and off then goes blank and reboots"

"Unit replaced by Toyota"

"the screen freezes when entering an address"

"The entire radio/display unit had to be replaced because it would randomly freeze and stop working; it would reboot itself but it was happening more and more frequently"

"Screen locked up"

"On trips of varying lengths, the entune system (nav, radio, etc) completely freezes and has to be manually reset by holding power for 30 seconds. If using navigation, have to pull over to reprogram."

"The display freezes and none of the electronics associated with that system worked. It was a known problem per the mechanic. This was replaced."

"This happens rarely, but when it does nothing is operable (radio, screen map, GPS system. Service seems to return after the engine has been turned off and restarted."

"Screen freezes up unable to operate, sometimes comes right back on ,if you’re using g p s you might have to stop and turn off engine"

"At no particular interval, the entire dash computer system first freezes up, then randomly shuts itself down and restarts. If you have a gps route programmed in you have to reset it up. You may or may not have to reprogram the audio source."

"The display would freeze after approximately 15 minutes of driving. If I left it alone for a few more minutes, the Entune system would reboot. Sometime it froze enough that I had to manually reboot it using the on/off knob because it couldn't reboot itself. I fixed it when I found Toyota's software update for the Entune system and applied it. It is free and requires a 2GB USB drive that is connected to the vehicle's USB port. Now the panel and the rest of the Entune system is rock-stable."

"It freezes up and has to reboot two or three times and hour"

"At random moments, thew screen freezes. Power button, volume controls, etc. all stay at the last settings. The only way to get it to stop is to hold the power button for ~5s or turn off the engine. Sometimes it happens once/wk. Sometimes it happens once/3mo. Never know when it's going to happen and nothing specific seems to trigger it."

"Screen freezes. Car restart usually fixes. Supremely annoying."

"Display screen suddenly freezes. Happens frequently even after update. On long trips it freezes while suing GPS which can potentially lead to getting lost using it"

"At random, the display screen freezes, no controls work, and usually within a couple of minutes the whole radio/in-dash system reboots"

"Screen freezes and then reboots losing some settings"

"Happens when I am trying to pair up a phone and/or display the contact list from the phone. Screen just will not display the options I need for what I'm trying to do. Will just sit there in this state for a period of time, then sometimes it becomes active again"

"GPS/display randomly freezes up and then resets. I believe this usually happens when connected to blutooth or using the GPS functionality"

"in 6 months, display froze and rebooted itself 71 times (kept a log) Toyota finally replaced the head unit under warranty, no problems since!"

"The entire infotainment system freezes and then reboots. After 2-3 trips to the service department, a firmware upgrade solved the problem"

"Need SW update to fix the problem. Device kept rebooting"

"The entire radio/GPS display has been replaced under warranty. The "new replacement" now reboots randomly"

"screen quits especially. during a long drive over 1 hr. GPS quits and I have to reprogram GP S when screen gets alive again. Difficult to use in city I need the navigation system Sometimes it will work fine and other times will go out every few minutes"

"About every two to three days it would freeze up for a couple of minute. Dealership said it was a known problem & had to have an update that they charged for"

"Screen freeze resolved with software/firmware update"

"The display randomly freezes up, losing Navi and sound system. The system will reboot after some time. All destinations are lost requiring you to stop and program your destination"

"Freezes intermittently, then goes blank and eventually resets. Occurs randomly/intermittently"

"Display would freeze up not allowing control to other parts of the electronics. We got it fixed and has worked ever since"

"Display screen, including nav system and radio, was stuck in a reboot loop"

"the navigation system or radio display would freeze up and stop working. Sometimes it would crash and restart by itself. Then it began to do it more frequently and we had to turn the car off and back on to make it work again. The entire radio system was later replaced by Toyota as it was under warranty"

"Navigation system unusable due to constant software issues. Dealer has updated system multiple times"

"First week we owned it, the whole system would freeze up. Dealership had to reprogram/ reset"

"gps stops working usually when the weather is warm"

"It sometimes freezes and the only way to restart it is shut the car down and restart it. Aldo it's very difficult to change the nav volume which is very loud. My cell phone nav is better than the car's. Finally the angle of the screen makes it almost impossible to read during the day in sunlight. The screen should be hooded to reduce ambient light and turned slightly towards the driver for better vid"

"You touch the screen and sometimes nothing happens"

"Display screen freezes. Radio cannot be controlled until system Unfreezes. Dealership replaced system card. So far no problems."

"Seems that a software update took care of the problem. If it returns, I’ll have it professionally taken care of."

"The entire radio/display system would freeze up, then reboot. This would happen sometimes once a month, sometimes multiple times a day."

"Display screen would freeze up when using Navigation system even if not on Navigation screen. I was able to get this fixed under warranty at the dealership as it was a known problem that had a firmware update fix to it."

"This problem seems to occur in similar conditions to the display screen rebooting. While driving the GPS will freeze in position. It seems to resolve itself by leaving the GPS and resetting the destination."

"The display screen freezes at random times. It's very inconvenient and sometimes happens when using the GPS, as well as when listening to music."

"I took my car to a professional who said that the issue was not in the electronics but rather that the battery must have gotten low at some point. I have had the problems again on a trip when the battery was well charged because of trip driving. I also had the battery checked and it is strong. This issue with freezing involves the radio, gps, CD player; all aspects of the screen, freeze, or go blank, or go to a screen that says my engine needs service."

"Head unit stopped working which required dealer firmware update."

"The dealership said this has happened to others buying used Highlanders. They had to format the whole system and re-install software."

"It freezes and resets as if it loses the signal"

"Sometimes it freezes up then reboots. I recently updated the software and I think it may have fixed the problem."

"the radio stops working the screen goes blanck then resets itself."

"Infotainment system will freeze and reboot repeatedly. We have tried a software upgrade once but it didn't work as described in the instructions provided by Toyota. For now we just don't use the radio or hands free features. Very frustrating!"

"Screen freezes and then and all functions using screen stop and calls end"

"Screen would go blank occasionally when attempting to enter destination for navigation"

"Display was having trouble, they did a software update and its been trouble free since"

"Randomly went blank. Dealer resolved by installing new operating system. has worked fine since then"

"The display screen will freeze and not accept any input for several minutes then will reset. May happen multiple times in a one hour period or may not happen for multiple trips."

"I was told by the dealer that 2014 Highlanders have this issue due to the amount of data transferred via Bluetooth. I was also told subsequent model years corrected the problem. This is my only issue with this vehicle."

"Randomly, the entire infotainment system blanks out. The display, navigation and the radio all shut down simultaneously. It takes a few minutes for it to re-boot and return to normal operation."

"Screen went blank. $3000 for new radio. $1100 for a reman. Went for reman. Included installation."

"Goes blank and then reboots itself"

"Discussed as part of the previous description"

"The screen freezes and then I lose all radio and gps functions."

"System reboots while driving, sometimes several times in a trip. Most often on a highway."

"Everything would freeze. Radio controls would not work and bluetooth would disconnect. System would reboot randomly"

"Device had to be constantly restarted"

"Screen goes blank and system reboots during most trips over 2 hours"

"It goes blank and nothing works"

"Screen freezes, then goes blank, then eventually resets. Occurs randomly/intermittently"

"It would go blank and shut down and then reboot. It was completely unpredictable"

"Intermittently when driving, the display goes blank and the system restarts"

"Screen goes blank, then the system does a shutdown and reboot, usually at no special time, just while driving down the road. Has happened 20 times in the last year"

"System shuts down and reboots while driving down the road. It has happened 20 times in the last year"

"This happens without warning almost every time the car is driven. On long trips it happens several times a day. It always restarts itself but when it resumes all navigation data for the trip is lost. I believe this to be an overheating problem. The problem appears to be widespread based on online complaints from other owners. Local dealer admits that they don't know how to fix. A design issue is that the display allows selection of 2 or 3 items at the same time to be shown [nav, weather, fuel economy, etc.]. I want only navigation so to use the full screen but can't select a single item to be displayed. Had I known this prior to purchase, I would not have bought this vehicle. This is poor engineering."

"display screen / gps would cease functioning or would reboot. I got a software update which seems to have resolved the problem."

"Screen goes blank and system reboots resulting in loss of radio and navigation"

"While driving in cold and/or humid weather, the display screen has gone blank and rebooted itself. It has happened as often as three or four times during a 300 mile trip in cold/wet weather."

"Screen intermittently remained blank"

"Periodically, all infotainment functions shut off. It is random and unpredictable, but re-boots itself after 10 to 12 minutes."

"It is an intermittent problem that affects the radio and navigation systems. It goes freezes up and then, after a few minutes, it "reboots" and works fine until the nexrt time."

"Screen randomly goes black/ restarts by it self"

"I think I covered this already"

"Problems with the screen going blank are due to needed software updates."

"While in route, display screen goes black. Dealer updated the system"

"Only loads the music catalog occasionally"

"Does not pair well with my iphone"

"The old ipod I had been using for 18 months with this car suddenly refused to connect and play. I had no problem listening to it in other cars or with headphones"

"For a while, we had problems with the USB port in the car in that it was not recognizing the iPhone as a music device. This was an intermittent problem--sometimes it would work and other times it wouldn't. Eventually, the USB port would never recognize the iPhone. It was later replaced by Toyota as it was under warranty"

"Very unreliable and intermittent operation, stops and drops out frequently, pairing doesn't work or is intermittent depending on device paired, am confident in using correct pairing method etc. System is more reliable when device is connected by wire (either USB or 3.5mm), but still freezes regularly. This is a major issue and reflects very poorly on Toyota that they could release the car with this system so poorly resolved. We have used very standard phones in our attempts to connect - iPhone a"

"I am appalled that Toyota could take this vehicle to market with a phone / music interface that basically doesn't work. We have given up on using bluetooth as it's so unreliable and usually doesn't connect at all. These services need to operate seamlessly to be of any value. We only use phones for music, by aux cable connection. We cannot connect our phones by bluetooth to make and receive calls. Even when the system occasionally worked in the past (before we gave up), it was clunky an unintuitive. I am very tech-savvy - it's not operator error."

"Sporadically refuses to play from my usb connected ipod at all. Gets confused as to what is actually playing, and does not update song info when the song changes."

"The infotainment center does not work properly, it freezes, disconnects calls routinely, etc."

"USB connecter device stopped working, Toyota unable to fix problem despite several requests. Unable to charge phone via USB or link to radio. Still able to use phone via Bluetooth after pairing. Bluetooth sometimes has problem "seeing" the phone"

"Interface/software with the phone has never worked properly. Has caused entertainment system to lock up - we have been forced to not use the USB ports in the car or use bluetooth to pair a phone due to issues with the interface."

"I've had two problems that showed through the radio/head unit. Toyota claims unrelated. One was touch screen would freeze and reboot. Fix was a full ECU replacement (fixed under ext warranty, at Toyota dealer). Second was also my radio, happened after ECU unit replaced. It powercycles every 45-60 seconds. It connects to phone starts playing and then reboots. I can control the problem if I disable bluetooth on my phone, but I lose handsfree calling by doing so. I've been in for a software update and a replacement head unit. Neither worked (Toyota dealer service). Awaiting my second head unit, but faced extended delays (started this complaint in Dec 2019). Is it that common-place a problem that Toyota faces a worldwide back order of several months? Thank goodness under ext. warranty, otherwise I'd have to sell my vehicle to avoid the problem. Problems began about 18 months ago."

"The Whole head unit was bad. It started slow and then just kept having problems with nav screen, Bluetooth and radio. The unit would go blank. I had it checked out several times and then finally paid to have the head unit update with a software fix for $130. This pissed me off, they told me it a common problem with the Entune system but they said it will cost you to have it updated. My wife was so pissed off we went to an AUDI dealer and test drove a Q7. We almost purchased it but decided to get one more year out of the Highlander before we trade it in. The Audi is very nice but $10 to 20000 more depending on the model. Of course we want the prestige model. The other issue which pissed me off more was having to have three of the four door actuators (door locking ) replaced. If I hadn't had an extended warranty I would have got the Audi the same day. I called Toyota USA headquarters and they listened to me and said thanks for calling. The service representative at the local dealership, where it was purchased and serviced said it's a big problem for Toyota but no recall on it!!!!"

"Whole unit stopped working. Kept re-booting."

"Display screen is touch controlled. Right after warranty expired, no longer responded to touch. Dealer replaced anyway but replacement was difficult and interior trim was damaged in the process. The new display screen worked for about 20 months and then stopped responding too touch. Dealer quoted about $800 for replacement. Not worth the money if my car is going to get further damaged in the repair process and no guarantee the new one will work more than a year or so. We have work around we've figured out but it's a hassle to be able to use all of the bells & whistles we purchased."

"Previous post has all the information given regarding the Highlander. Feel free to duplicate the previous comments - the same thing occurred. Usually, both GPS and hardware had to be running at the same time."

"Only while using the GPS the whole unit has gone dead several times"

"Unit replaced by Toyota"

"When programmed for a destination the GPS routes you in circles off thw higjway and back on the highway"

"GPS is useless! Delays in audible guidance make you miss exits. I have to continually touch button to receive route directions and it does not work! My 7 yr old Garmin works better even though I had it at the shop 4 times now! What a piece of junk!"

"This also is terrible and absolutely worthless. In the past year I have had voice control navigation work one time. At the Toyota dealership, I am told that is just the way they work in the 2014"

"The GPS often will not work properly. It won't let you enter in a new address. It often won't display the map at all as well"

"Over simplified street maps, poor location of screen to check while driving (too low), slow refresh time"

"Not very intuitive; clumsy to operate; Inability to select destination while moving (even by passenger) causing unnecessary stop and safety concern"

"GPS does not offer use of secondary roads to reacquire original route when detoured by highway construction even though several are available. The GPS simply keeps suggesting a backtrack of many kilometers to the last known location on original route."

"Map system is very out of date, the software upgrades we bought was also out of date the day I bought it"

"When the screen goes blank, navigation has to be restarted which is dangerous while driving. Again, the problem is apparently limited to the 2014 model."

"intermittently stops working"

"GPS has functioned poorly ever since I bought the Highlander. It gives the wrong directions more often than not and gives guidance on upcoming exit way too late to safely merge. My cheap Garmin works better than the Toyota GPS. Very disappointing."

"This has never worked. I took it to the dealer and they could program it, but it was very cumbersome to use."

"very difficult to operate,unpreside and non user friendly.WE had to pay for an update to correct problems with system since purchase"

"Toyota's crappy GPS software isn't up to date and they expect me to pay them about $250 every 6 months to update it when Google Maps is better and free. Toyota is nuts. I'll never buy another Toyota due to all these problems with their GPS/Infotainment system."

"Reboots unexpectedly occasionaly but persistently."

"Navigation screen stopped responding and froze"

"GPS freezes and is often very slow to respond. It is a,so not very intuitive, sending you on impractical routes"

"I can't depend on the GP S screen to remain operating during tight traffic and when I need navigation Nav system is costly to update map"

"Same issue with screen freezes also resolved with software/firmware update"

"Losing contact with satellite and lost destination information entered into navigations system. This happened on a sunny day in both the city and on the interstate between cities. Numerous times had to stop engine and re-enter information to find our way"

"Entune infotainment system not available in Canada. Why is it even being sold in Canada if I can't use it?"

"We have nothing but trouble with gps not routing correctly screen going blank go they wanted to charge us for an update and then they finally updated it for free"

"rebooted itself at random. software update seems to have resolved the problem"

"Primitive functions at best. Not capable of maintaining currency (i.e. iPhone or Android), VERY EXPENSIVE to update maps. Not operational while vehicle in motion, even with a passenger"

"It stops working and then reboots"

"Continuous rebooting. Extremely long time to get an update installed to correct the problem. Very poor algorithms used to calculate routes"

"the GPS is difficult to use, especially when using french also the radio control is awkward in that it keeps moving only to a few stations, also the radio stations are not listed in order."

"Nav would stop working, freeze and turn itself off."

"The navigation system freezes up unexpectedly. When taking trips that depend upon the navigational system and it stops working, the trust in that system is completely lost. It took numerous trips to the dealer until they finally decided to download new software to the unit. This period lasted more than a year, so the system was not used. Even now after the new software it still stops working randomly. And now to download new maps into the system, it costs a fortune, over $300 each time. What a waste. Software upgrades should not cost anywhere that much."

"It kept rebooting while driving using it. I considered it a safety system, but had to pay to update software"

"GPS is not very reliable and difficult to use. Voice recognition software is poor and they should give it up and just go with Android Auto or Iphone connect"

"The GPS would not recognize established roads, and would NOT make corrections to the directions while on the fly. It's routing would often times be unreliable at best. Had a map update installed, and while there is substantial improvement, it still doesn't recognize locations/addresses that are input. Very disappointing considering the reliability of some aftermarket devices."

"Navigation is lost when the screen goes blank and reboots."

"Maps were quite out of date when I purchased the vehicle. When I purchased the upgrade the maps were still not correct"

"It periodically shuts off. All functions - navigation, radio, phone simultaneously blank out. After about 7 to 10 minutes, the system re-boots and operates normally."

"Occasionally, when I enter a destination address, the system will route me somewhere else. It isn't consistent, but has been a minor inconvenience a few times. On one occasion, however, it took me to a destination 25 miles/40 minutes from my desired destination. Now I double check all routes with my smartphone."

"Back button does not work"

"I've had nothing but problems with the GPS since I bought it. Wrong directions, late notice of needed exits and lane changes, and misinformation given. This problem is the main one that would make me think twice about buying another Highlander."

"Temperature caused failure of GPS/in-dash system. While this was replaced multiple times, it still occurs on occasion. Vehicle would be moving and using navigation system; temperature/humidity outside would be high and system would reboot. Did not affect vehicle operations (still driveable), but created some angst for driver as GPS/in-dash system needed back up with phone in order to prevent mis-directions while driving. Experienced it several times before dealership replaced system - and replaced system a second time, then had to retune it due to factory default needing updates. The problem resolved over a couple of months, but more importantly, the issue started in 2016. Unable to resolve it before 2019 due to transfer with military to England where Toyota does NOT honor warranty work from the US. Definitely a problem for me in England. It is now resolved, but still has the issue (rebooting of the system) much less frequently - usually once a month during extremely warm temperatures with high humidity. Still consider it an excellent vehicle. Will NOT purchase another Toyota at this time due to warranty and inability to recognize issues inherent to the system."

"The original version of the systyem required vitual weekly reconnecting. A later version was installed with the total program chip two months ago"

"Sporadic blue tooth connection. Problem solved by reinstalling the phone"

"We both have brand new Samsung smart phones. At least once a week one or both of them will not pair with the system. Very annoying"

"unreliable pairing which sometimes drops out for no reason"

"It has problems pairing with my basic phone, LG revere 3. I had to pair it 3 times, as the first radio was defective. The second radio's bluetooth was no better. Toyota thinks only smart phone users deserve their cars, apparently"

"the vehicle occasionally drops my bluetooth connection to my iPhone and is difficult to reconnect"

"I think it was Verizon's problem. It connected wrong phone"

"I have the Apple iPhone 6. The Dealer nor I have ever been able to set up the "message" feature on my phone. Texts that I receive while I'm driving should be read to me. The Dealer said they have had problems with iPhones but not Androids or other"

"The dealer states that my LG vn360 is not reconized by the system,and it will eventually disconnect after it has been paired. Since both my wife and I have the same phone, it has been a problem keeping it connected. I am not completely convinc"

"Phone would not stay paired"

"Phone pairing unreliable. If car started and I run back in house with phone, it won't reconnect. If my wife and I are both in the car with our phones the system gets confused"

"Occasionally the system drops my phone or does not respond to attempts to make a call. I can usually restore service by turning the car engine off. When that doesn't work, I re-install the pairing."

"Both drivers have smart phones. If 2nd driver enters car first with cellphone, car pairs with that one. When owner then enters car, owner's phone will not pair, unless settings are opened and resolving the problem that way-very cumbersome."

"My Samsung (Android) phone pairs perfectly every time but my wife's iPhone does not despite our best efforts and hours of tinkering."

"It pairs sometime and sometimes it does not It is just a nuisance for now It will be a big problem when the laws change and you cannot hold a phone. Other than This issue, this is the very best car i have ever owned No repairs so far other than regularly scheduled maintenance Great car"

"Bluetooth would disconnect and then reboot randomly"

"Sometimes the system will not pair with my phone. On other occasions it pairs but will not display the contact list from the phone"

"It does not like my non-smart lg revere 3. It keeps telling me the contact transfer and call history was unsuccessful. The phone came out in May of 2014. I bought the car on 7/31/14. The dealer kept telling me my phone was too old"

"difficult to pair two phones to system"

"Occasionally drops the Bluetooth connection with my phone and has to be rebooted"

"see previous comment"

"It is so unreliable that we have given up on using it. (0% of the time it doesn't connect at all. When it does, it drops out."

"It would not consistently pair and would occasionally drop the phone after it did pair. Finally took it in and had radio replaced."

"Almost always has trouble transferring the cotacts and call history. If you disconnect the battery to store the car, it is diabolically difficult to re-add the phone when you reconnect the battery. When I first bought it, the experts at the dealership told me my phone was too old. I bought the car in July of 2014. The model of my phone came out in May of 2014."

"The bluetooth keeps dropping out."

"sometimes car's speaker makes call hard to hear."

"Radio/bluetooth system replaced under extended warrenty"

"The speed volume compensation control does not work. Volume odes not increase/decrease with speed. The technician was unable to fix it. Indeed, he said he had this exact problem with 5 other Toyota's and that Toyota refused to fix it"

"Radio had to be replaced as the touch screen was defectve; this did not improve the bluetooth phone pairing, however"

"The radio was replaced under warranty as unable to make phone calls. Now works fine"

"Reboots occsionally and persistently."

"The radio would suddenly stop working, then start again after a minute or so. Sometimes it happened several times during the day, and sometimes maybe once or twice. I was told I needed to take it to the dealer to get a software update. I did and it cost $80."

"Categories not obvious. Radio frequently hangs up, controls don't work, cannot turn it off. Ultimately it resets on it's own. In addition: alternator failed, rear door latch failed and electric lift arms for the rear door would not work in cold weather(also replaced). Toyota USA admitted the lift arm design was weak and paid 50% post warranty."

"The (XM/FM/AM/CD/AUX)Radio/GPS navigational sytem crashed two weeks ago. I purchased this vehicle in March of 2014 and its was no longer under warranty. I had to replace the whole system"

"Volume control sometimes does the opposite of what it is supposed to do. For example if you use the steering wheel control to increase the volume the volume actually goes down. This does not always happen though"

"The radio will quit playing and the screen will go blank. Also, the screen freezes up and I can't do anything with it"

"Keeps rebooting and losing presets"

"Radio sound controls, bass, mid, treble, revert to default settings randomly"

"Radio wouldn’t turn off, would stop operating while I drove, and would suddenly change channels. Had it fixed during 6 month service. Was told it was because GPS needed update. No issues since."

"radio will either freeze up with no buttons working until I turn off motor and restart car or the radio out of the blue just turn itself off and then will reboot all by itself. sometimes once every 2-3 months and sometimes 2-3 times in a day. past 3 years maybe 25 times in total. warranty is over and an intermittent problem is too expensive to repair."

"Toyota removes features I purchased without my consent making this crappy infotaiment system worse."

"The software updates are ridiculously expensive. When I enquired about it is December, the price was $299.00 I pass and buy a new Garmin."

"The system does not download software updates unless the service technician initiates it. A service fee has to be paid for the updated software. Glitches occur frequently until the new update is downloaded forcing the operator to take the auto in and pay for additional service."

"I was told I needed a software update to stop the radio from stopping and starting. I took it to the dealer and they updated the software for $80."

"I would have thought software updates would have been free. It kept rebooting while driving prior to the software update."

"Sound quality for this level sound system is disappointing"

"Had to have subwoofer and one other speaker"

"Had to replace AMP, poor bass reproduction"

"The front speakers fade in and out and the sound quality, whihc used to be awesome, is now poor. When I took it to the dealer, the technician told me that it was normal. I think not."

"Setting treble and base volumes not explained in writing. Recently found out from dealer that AM, FM, and Sirius need to be adjusted separately and that there is no SAVE function for your new settings."

"The speakers / housing rattle horribly, even at lower volumes when a person with a deep voice it talking. The dealership has tried to fix it, but cannot"

"Rear speaker/subwoofer vibrates with heavy base. Expected better from a premium audio system"

"Rear speakers vibrate on rear hatch door"

"There is a rattle in the subwoofer. According to dealer it is a known issue that is a design flaw and unfixable"

"the radio controls are awkward..does not list of move to the stations in order. My previous car an ACURA MDX 2002 had possibility of 3 CDs at a time, now only one on the Toyota. i was charged for the Update suggested by Toyota 2 years after my purchase of the car..it should have been free."

"premium price, works terrible. must repeat and repeat commands. useless"

"frequently misinterprets voice commands"

"The voice command simply doesn't work. It is more distracting trying to use then driving and using a hand held phone. It is absolutely terrible"

"Terrible speech recognition not improved by training or software upgrades. I connect with an iPhone 6"

"voice recognition is totally useless"

"Despite speaking slowly and clearly, I almost never get the contact I want to call when using voice commands through the system. It will bring up choices that aren't even remotely close and is frustrating. Better to use Siri. My friend has a Prius and never has problems, why can't they get it right in the Highlander?"

"Voice command recognition is ignorant. In error 75% of time. Frustrating. Sometime the simplest command gets the stupidest result."

"Doesn’t understand me. Does not get requests correct. I quit using it."

"Simply doesn’t work. If I ask to call a specific person that has only one phone number in my contact list I can get any number of responses such as: if I ask for Fred Jones, voice control will say, calling Mark Ammerman. How it hears that I do not know. Or it will give me several names that kind of sound like that to select from. The classic problem is when the voice control comes back and says: there is only one number for that person, do you want me to call it. I could go on and on about all the Annoying responses the voice control gives and this isnt even a complete list. Actually, I consider the system so dangerous to use while driving, I don’t use it."

"Does not understand"

"Simply does not work AT ALL"

"The voice control systems simply does not work and Toyota has not been able to resolve the problem"

"The voice comman$ system I terrible. They need to go away from Gracenote and move to a more reliable partner"

"The speakers crack. I can't get the voice controls to work."

"Voice control poor as it doesn't like a deep (but clear) voice."

"My vehicle is a 2014 Highlander Limited Platinum with the panorama sunroof. I experienced water leaks through the roof or sunroof near the middle row seat-backs. I believe this is a chronic problem with this vintage and model Highlander. It took a tremendous effort including 3 trips to dealerships and multiple emails and phone calls with Toyota to get Toyota to accept responsibility for this problem. Because of this, I will probably never buy another Toyota. My problem is documented at: http://www.toyotanation.com/forum/333-highlander-3rd -generation-2014/1262473-my-roof-still-leaking.html"

"During very heavy rain (3 years ago) water leaks inside via the driver visor and another time (last week) it leaked just to the right of the eyeglass holder/ or garage remote area, above the passenger side of the car. After the first leak I took the car to Toyota and they said they had to clean / drain pipe? or drainage part?"

"Any precip will cause driver's window to show water on the outside three times as long of a period as the other three windows. This is after the dealer said they replaced the outer belt molding. Believe cause is a defect in engineering"

"seal for sun roof was falling apart and disintegrating. We are waiting for the new part to be installed"

"Rear hatch seals dry out and make a strange spring like noise. We originally thought it was suspension noise but our mechanic ruled that out. We ordered a special silicone grease to lubricant the seals and that did the trick. It was very annoying until found the source"

"Door stripping fell off both driver and passenger doors"

"Driver window squeekes when closing"

"Weatherstripping on both driver side and driver side rear door were broken shortly after warranty expires. It does not leak but makes a squeak every time you open/ close door. Very annoying."

"Rattle at the rear view mirror. Dealer replaced the unit and fixed the problem"

"Rattle coming from inside car on rt side. Whenever I go to dealer, it always disappears"

"Squeaks from the passenger rear shock or wheel area"

"When driving over a speedbump; I hear a squeeking noise coming from the driver's rear tire area. Took it to the dealer without resolution"

"rattle in dash above back-up screen. Dealer said it would cost $85 an hr to get checked. NO guarantee on how long it would take"

"Rear lift gate and glass was creaking when open and closing. Dealer realigned the door and that helped. Still have noise in the rear wiper gears"

"something was not welded properly ant remember what (radiator perhaps) so they replaced it/"

"every time the emergency brake lever is released, it makes a clacking sound. I have consulted with work peers who have the same model and year and they have the same situation"

"Squeak from rear end that's getting works. Sounds like suspension but could be frame flex. Dealer thinks it's normal but it's super annoying"

"Luggage rack on roof was not secured properly and rattled at highway speed. Dealer tightened rack and problem went away"

"There is a loud noise from the air condition vent on the passenger side."

"This is our second Highlander and the first never had any rattles. Traded in for the newer design and absolutely love it, but we frequently get rattles that sounds like it's from the dash area."

"This was due to door and hatch seals"

"Toyota was not very responsive until I took an online survey then I heard from a person at the dealership who asked if I would come back and ride with a mechanic. The mechanic drove the car for about a mile before he heard the noise and thought that it was a campaign he had just read about. Turns out that it was and that a repair was needed"

"rear shock squeak"

"Squeaks when going over bumps sounds like rear springs or unsure. Dealer never finds it"

"The area at the top front of the car where the garage door opener is keep rattles. A sharp hit with a hand fixes it"

"One of the shades for the rear window is constantly vibrating no matter how I try to position it"

"Passenger door rattle and rear seating rattle"

"Rattle in rear of car"

"Shocks have squeaked on this car since purchased; Dealer doesn't find anything wrong"

"Toyota Highlanders (3rd Generation) have had rampant complaints about a course droning noise at about 1800 rpm... which is the sweet spot that the transmission always goes to when cruising 'at speed.' Mine has this problem too.... after months of discussion on a Toyota Forum, the cause was finally discovered: There is a two part clamp up by the engine that holds the exhaust pipe, as well as the oxygen sensor wire.... this clamp is too large and the exhaust pipe rattles within the clamp - which"

"Car has suspension rattle and rattle from ski rack"

"After about 2 years, the rattles and squeeks have really piled up. The Toyota Highlander Limited AWD rattles and creaks like the worst cars I have owned back in the early 70's. You guys get an erection for anything Toyota, but sadly, my FIRST and LAST Toyota experience has been a nightmare of warranty repairs and worse. ALL 4 power door lock actuators failed, 1 by 1 just outside the warranty. I have NEVER had a single power door lock actuator fail with any of the dozens of cars I have owned throughout my life - - EVER! Toyota wanted $2,000 to fix them. I ended up buying parts online and fixing them all myself, but that still cost me $1,000. Toyota corporate is HORRIBLE to deal with in comparison to GM and other brands I have owned. Once you own it, these arrogant bastards in Japan will do almost nothing to help you out, even if your vehicle is JUST outside warranty. You guys need to quit hyping Toyota.... Most Toyota owners are fanboys, not unlike Apple product owners.... they generally explain away any problem instead of admitting that this brand has JUST AS MANY, if not more issues than domestics or other brands. I personally, will never buy another Toyota again.... my $46k Highlander is a piece of crap.... constructed of flimsly, cheap materials, and just doesn't have a 'solid' feel..... It is just 'ok.'"

"The roof rack cross bars that came with the car rattled at highway speed"

"Door/window seals and bumpers tend dry out and squeak when going over bumps and dips. Very annoying and difficult to find exactly where they are coming from to lubricate them."

"Rear seat rattle."

"The vehicle is full of noises that shouldn't be there. The rear window makes noise. The middle row seats rattle like crazy. interior trim panels squeak"

"window screen on one passenger window rattles constantly"

"Rattle in center of dash when hitting bumps in road"

"Exhaust heat shield fasteners rot thru because of two incompatible metals"

"Rear rattled on bumpy road. It was eventually a service campaign"

"Roof accessory loose"

"Wind noise around the moon roof"

"Passenger side door is noisy at highway speeds. After several attempts by the dealer the problem has not been resolved"

"Sunroof made noise. Seal replaced as a warranty item and is fixed"

"cabin is noisy due to wind"

"Moon Roof caused wind noise on passenger side. After several complaints to dealer they referred to Toyota and result was complete replacement of Moon Roof which solved the problem."

"Driving at high speeds causes rattling on roof"

"We are on our 3rd Toyota Highlander and every time that we have purchased a new one it is a little different from the last and a little cheaper made than the last. The most noticeable is the wind and road noise. we have decided not to purchase another one since they have now went to a 6 speed transmission, sounds like a tinker toy"

"Air leaks around drivers door. Dealership says it is within limits. Annoying at interstate speeds"

"Excessive wind noise"

"Driver side window has too much wind noise"

"A whistling noise at the driver's window"

"Apparently the factory roof rack was improperly installed, and it caused a loud noise at certain speeds and in higher wind conditions"

"Get wind noise on the driver's window."

"Moon roof has wind noise that is still unresolved"

"Liftgate motor stopped on working and rear door couldn't open. Repair was beyond warranty and cost approximately $2000 to fix."

"Front windshield cracked while parked in a parking lot with no other visible damage. It was cold, approximately 3 degrees that evening."

"I have had power door locks fail on three of the four doors on the vehicle, each costing about $350 to fix. The vehicle is driven on the highway, so this is wholly unacceptable"

"several indicated problems were related to door locking. All door locks needed to be replaced, in some cases more than once, at a cost of around $600 per door. After replacing several, a local Toyota dealer (Simi Valley) agreed to replace all 4 doors at same time for reduced cost. Keyless entry, alarm, status monitoring are all quirky."

"outside mirror on driver's side was broken somehow and had to be replaced - I think this might have happened in a car wash but I'm not sure"

"The sunroof leaked a small amount of rainwater"

"The sunroof drain lines became plugged or disconnected which caused water to drain into the cab ones the sunroof gutters became full."

"Electronic control unit for automated tailgate failed. Replaced under warranty. 2 trips to dealer. Parts delayed"

"I went to the dealership 4 times due to the lift gate either not opening or closing automatically. The first two times the dealership merely rebooted the system which did not fix the problem. The third time they contacted Toyota and the fourth visit"

"Rear tailgate will not always open and or close. Fails before fully opening and or closing. Wife one time had to drive vehicle with tailgate partially open. Dealer cannot replicate the problem and it remains unfixed. This is a safety hazard"

"Tailgate would not open or close properly. It took two trips to the dealer to correct. They replaced one of the actuators"

"Powered tailgate repaired 3 times within a year. Would not have bought a Highlander if we had known of Toyota tailgate problems! Or of a class-action suit concerning same (unfortunately the 2014 models aren't included)"

"Automatic lift gate stopped lifting. Needed new spindles"

"would not close 10 months old"

"gas struts failed.power opening erratic"

"Hatch did not open or close correctly"

"Rear Power Liftgate intermittent failure. Took 4 visits to dealer to fix"

"The power tailgate doesn't work 90% of the time. They keep telling me at the dealership they can't replicate the problem so they can't fix it"

"Tailgate piece slipped off because a plastic clip was missing"

"Stuck in the open position and had to be closed manually. But only seemed to happen when it was very cold outside"

"The power pistons have stopped working and the tailgate has to be opened and closed manually."

"Hydraulic pistons that lifted the back hatch automatically failed completely and had to be replaced. In other words, the back hatch wouldn't automatically open any more until we replaced the pistons"

"Motor burned out on tailgate"

"The automaric tailgate had problems operating below -10C"

"Screeching niose from liftgate hydraulics, and in cold weather would only open half way. Had to ask repeatedly at dealer before they admitted to a “bulletin” and fixed under the extended warranty I purchased."

"The rear power tailgate started acting up shortly after the warranty expired. It would not close completely and had to be pushed manually to close. At around 48000 miles it stopped working entirely and could only be opened and closed manually at great effort since the power mechanism did not disengage when the power lift motors in the hatch struts failed. It required brute strength to open or close. Repairs included replacing the struts and motors on both sides of the tailgate and the computer module that controls them located inside the tailgate. Toyota dealership cost to repair was nearly $2000.00. I did a lot of research on this issue and it turns out it is very common problem with 2014 through 2016 Highlanders. It should have been a recall item but it wasn't. I escalated to Toyota of America and the best they would do is split the cost with me. This still cost me more than $900 for repairs on parts that should have been designed to last for the life of the vehicle and not fail shortly after the new vehicle warranty expires."

"The automatic lift does not operate reliably with key fob or by pressing lift gate buttons inside or outside the car. The lift gate will move a few inches and then stop. Then I have to press the button again. This happens one time all the way up to ten times when I try to open the lift gate."

"The powered liftgate would intermittently fail to open fully and/or close fully. Since the vehicle was still under warranty at the time, the dealership replaced the rear hatch stays, one of the on-board computers and two power unit assemblies. There was not cost to me. Based on my research, this has been a somewhat common problem with this model of Highlander, although you have to dig a bit to find out about it. I also had to take videos of the malfunctioning tailgate and provide them to the dealer as proof of the problem so that they would repair it under warranty. So far, so good regarding the repair."

"The power tailgate opener works inconsistently, particularly in cold weather. There is a tech bulletin and warranty fix for this, but I didn't report the problem while the warranty was in effect. Replacement lift struts are very expensive, around $700 a piece."

"Rear hatch doesn't close properly. I have to push to help it close. I should have said something to dealer sooner. I thought it was battery related due to being garaged most of the time."

"Motor failure Wouldn't operate"

"The hatch open/close feature no longer functions. The latching mechanism continues to work as it should. The hatch does work manually but is very difficult to open and close so we avoid using it."

"Frequently especially in the bold weather the rear tailgate door refuses to open or close. I was told byu the dealier that the cylinders contain little motors and that the seals are going. The repair will cost $1500."

"Would not open and close electrically by the push of a button as it was supposed to."

"Front windshield is not scratch resistent"

"After any precipitation or car wash, the driver's power window streaks when rolled down or up. None of the other three power windows streak. Toyota made decision that nothing is wrong without using water on the window. safety issue in freezing conditions,"