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    Toyota Highlander

    EPA MPG: 20 mpg

    RECALL ALERT:
    There are 3 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2016 Highlander is more reliable than other cars from the same model year.

    The 2016 Toyota Highlander has been recalled 3 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2016 Toyota Highlander owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Android Auto

    "I think I covered it. It is the only difference between the 2 phones other than 1 is actually 4g & paired perfect; & the new same phone is 5g with that Android Auto & doesn't pair usually & when it does its a disaster to hold a conversation! A walkie talkie probably is clearer. I'm disabled & can't walk if I have car trouble. It'd be nice if the phone would pair to the car like it did on the one without Android Auto. Verizon was my provider w the 4g phone & I switch to Spectrum as I was sick of a $75 charge for a 4g phone! Love the savings hate that the actual 5g doesn't pair correctly."

    Anonymous, MO (2016 Toyota Highlander XLE 3.5-L V6)
    Backup or other camera/sensors

    "Back-up camera no longer works"

    Anonymous, AZ (2016 Toyota Highlander XLE 3.5-L V6)
    Display screen goes blank

    "The display screen and audio will periodically shut down and reboot"

    Anonymous, TN (2016 Toyota Highlander XLE 3.5-L V6)

    ""From the time of initial purchase, there is an intermittent issue that occurs on start-up. About 1 time out of 50, the display screen does not initialize (so no sound system, no rear camera, etc.) at the time that the vehicle is turned on, lasting anywhere from 30 seconds to 90 seconds. Due to the frequency of occurrence, techs in the service shop were never able to reproduce or troubleshoot the problem. It still happens at about the same frequency as it did in 2016.""

    Anonymous, (2016 Toyota Highlander XLE 3.5-L V6)
    In-dash navigation system (GPS)

    ""The navigation system works however one big circle came up in the middle, followed by another in the middle and then another and another. You can not see the screen to use navigation due to the circles taking up the screen.""

    Anonymous, TX (2016 Toyota Highlander LE 2.7-L 4 Cyl)

    ""The GPS software failed. It did not recognize that we were on I81 in PA; it thought we were in VA. Once we got within 100 miles of our MD home, it started to operate normally but, when we returned to PA, it refused to properly geolocate us or calculate routes. There was no way to reload software or revert to factory settings. We replaced the headunit with an aftermarket unit that had many features we wanted, like expanded XM, DVD, and Android Auto. We've never liked the Toyota infotainment system.""

    Anonymous A., MD (2016 Toyota Highlander Limited 3.5-L V6)
    Other in-car electronics problem

    "Just stoped working"

    Anonymous, AZ (2016 Toyota Highlander Limited 3.5-L V6)
    Phone pairing (e.g., Bluetooth)

    ""Until 6 months ago fine. Got a phone with Android Auto I don't want & tried to turn off. I think the "Auto" feature is preventing proper pairing. 90% will not connect! If it does garbled noise,can't make out what is said or they can't hear you at all. Spectrum says not their network is car. Worked perfect until I got a phone with the Auto feature. They just made it illegal to use a phone & drive. People angry who can't reach me cause does not connect to car anymore! It is NOT resolved & I have no idea how to fix it. I hate Android Auto & it can't be removed from the phone. I had a Galaxy s20-5g but it lacked 5g(was4g)so bought a 2nd Galaxys20-5g to get monthly rate down only this one has Android Auto! I paid $75 a month w 4g; now I can't pair with the 5g to my car. I hate the situation but don't know what to do. Is it the car or Android Auto?????""

    Anonymous, MO (2016 Toyota Highlander XLE 3.5-L V6)

    "Always hit and miss. Of course it could be my iPhone."

    Anonymous, KY (2016 Toyota Highlander Limited 3.5-L V6)
    Radio

    "Auto came with preinstalled Sirius and XM or one other streaming service. They cant be deleted so when you want to change FM channel and push the screen is automatically goes to XM an wants me to sign up. I can use the knob to change channels but hitting mode goes to XM. Toyota couldnt help? Very frustrating."

    Anonymous, KY (2016 Toyota Highlander Limited 3.5-L V6)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Alternator"

    Anonymous A., MN (2016 Toyota Highlander XLE 3.5-L V6)

    "The tailgate"

    Anonymous, CA (2016 Toyota Highlander XLE 3.5-L V6)

    "Tailgate issue"

    Anonymous, CA (2016 Toyota Highlander XLE 3.5-L V6)

    "Needed an alternator."

    Anonymous, NV (2016 Toyota Highlander Limited 3.5-L V6)

    "Hood rusting"

    Anonymous A., MI (2016 Toyota Highlander Limited 3.5-L V6)

    ""Not really a problem,but they discontinued the GPS service.""

    Anonymous, PA (2016 Toyota Highlander LE 3.5-L V6)

    "Motors than run the rear hatch lift failed and had to be replaced"

    Anonymous, FL (2016 Toyota Highlander LE 2.7-L 4 Cyl)

    "Tire Rims out of alinement"

    Anonymous, ME (2016 Toyota Highlander XLE 3.5-L V6)

    ""Cruise control arm would come loose from the steering column and flop around loosely. Releasing the cruise required using the brake pedal. It would occasionally snap back into position, but not routinely.""

    Anonymous, (2016 Toyota Highlander Limited 3.5-L V6)

    "This was a service issue. They damaged the car. I had to have an axel replaced after they replaced a hub and I think that was also a result of the service issue"

    Anonymous, MS (2016 Toyota Highlander Unsure Unsure)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    ""Toyota batteries seem to fail suddenly. At previous service, battery was shown as fine but vehicle suddenly failed to start in shopping center parking lot. Purchased third party batttery and had installed.""

    Anonymous, MD (2016 Toyota Highlander Limited 3.5-L V6)
    Cruise control

    "All sorts of electrical quit working"

    Anonymous, OK (2016 Toyota Highlander Unsure 3.5-L V6)
    Keyless entry

    "Not all the doors would open when supposed too"

    Anonymous, WI (2016 Toyota Highlander Limited 3.5-L V6)

    "The remote will not open the door. Had it checked and to date cannot lock or unlock the doors with the remote"

    Anonymous, TX (2016 Toyota Highlander LE Plus 3.5-L V6)

    "Keyless entry keyfob quit working on both fobs well over 2 years ago. Not a battery issue and the dealer had no solution but to purchase new ones. Went without fobs until recently when we bought new one from another source than the dealer."

    Anonymous, OH (2016 Toyota Highlander LE Plus 3.5-L V6)
    Other electrical system problem

    "Moonroof electrical system completely stopped working. Fuse intact."

    Anonymous A., UT (2016 Toyota Highlander Limited 3.5-L V6)

    "Outside rearview mirror controller quit adjusting movement or BOTH mirrors."

    Anonymous, CA (2016 Toyota Highlander Limited 3.5-L V6)
    Tire pressure monitor

    "The tire pressure sensor icon showed up on the dash. Took it to get check. The tire store checked it and one of the sensor was bad. The tire store personnel told us that we had to purchase the sensors from the dealership. Ordered the sensors and they didn't work. The dealership sold us the wrong sensor. The cost for the sensors are very expensive. Toyota need to deal with other companies to make a more reasonable priced sensor."

    Anonymous, TX (2016 Toyota Highlander LE Plus 3.5-L V6)

    ""Tire pressure monitor light came on nearly a year ago and fixing the problem, even with installing a new unit, took more than one visit to the dealer. This has happened more than once over the life of the vehicle.""

    Anonymous, OH (2016 Toyota Highlander LE Plus 3.5-L V6)

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Air or water leaks

    ""The windshield wiper fluid reservoir has leaked and not held water for the entire life of the car. The dealer wants to charge $500 to fix it, so we just live with it.""

    Anonymous, CA (2016 Toyota Highlander Limited 3.5-L V6)

    "There is a musty smell in the car. We have not determined the location of the leak. It is probably in the sun roof."

    Anonymous A., OH (2016 Toyota Highlander LE 3.5-L V6)
    Other noises & leaks problem

    ""The drivers side car door doesnt seem to be aligned correctly as it is very noisy, wind noise, unlike the passenger side. I dont know if I would buy a Toyota Highlander again as I like a bench seat in the back and not the captain chairs. I am not happy with the black interior. However, I love the pearl blizzard white. I dont find the driver side, see all that comfortable. I would have liked to see power on the steering wheel to lift or pull out or pull in. The driver seat has some features for electronic control, but not enough. The passenger side seat is uncomfortable, does not perform as well as the driver side as there is less movement possible. It doesnt recline enough to stay comfortable. The seats in the car are hard. For a luxury car this is disappointing.""

    Anonymous, CO (2016 Toyota Highlander Limited 3.5-L V6)
    Seals and/or weather-stripping

    ""Slide on sunroof, left side has come loose. Holding it in place when closing the sunroof shade allows closure.""

    Anonymous A., TN (2016 Toyota Highlander XLE 3.5-L V6)
    Squeaks or rattles

    "There is a rattle under the right side of the car under the rear seat. It only occurs when driving 60 MPH or faster."

    Anonymous A., TN (2016 Toyota Highlander XLE 3.5-L V6)

    "Lots of noises under and near the rear, especially on the highway"

    Anonymous, OK (2016 Toyota Highlander Unsure 3.5-L V6)

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Alignment

    "Bought new set of tires and had the car aligned because of misalignment---mostly poor road conditions (potholes)."

    Anonymous, SC (2016 Toyota Highlander Limited 3.5-L V6)
    Bushings

    "Banging noise when driving slow over bumpy road"

    Anonymous, OK (2016 Toyota Highlander XLE 3.5-L V6)
    Other steering/suspension problem

    "Front suspension makes a Bumpy knocking noise while driving slow over a bumpy road"

    Anonymous, OK (2016 Toyota Highlander XLE 3.5-L V6)

    "wheel bearing went out at about 90000 miles"

    Anonymous, MI (2016 Toyota Highlander LE 3.5-L V6)
    Springs or torsion bars

    ""In normal driving (the vehicle has never been misused) the right rear torsion bar broke while driving at speed on a highway. It was disconcerting for me as the driver, and our shop had difficulty finding the problem. The repair took a couple of days and was expensive.""

    Anonymous A., MD (2016 Toyota Highlander Limited 3.5-L V6)
    Wheel bearings

    "experienced increasingly loud noise inside the cabin while driving. local mechanic replaced wheel bearings in 2 tires. Noise stopped."

    Anonymous A., NC (2016 Toyota Highlander LE Plus 3.5-L V6)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Other body problem

    "Small tear in Passenger leather seat"

    Anonymous, (2016 Toyota Highlander Limited 3.5-L V6)
    Tailgate, hatch or trunk

    "Lift support on drivers side failing; hatch sometimes will not lift up."

    Anonymous, OK (2016 Toyota Highlander Limited 3.5-L V6)

    "Previous repair/replacement of rear hatch openers and computer failed again (21 months). Had repaired and Toyota covered the parts under warranty - paid labor only."

    Anonymous, MD (2016 Toyota Highlander Limited 3.5-L V6)

    ""The piston system to open the rear hatch stopped working. Unfortunately, Toyota requires the use of the automated system to open/close the hatch - there is no manual option to open/close the hatch. This meant that we would have had to pay for a costly repair if we hadn't purchased an after-market warranty on the vehicle.""

    Anonymous, (2016 Toyota Highlander XLE 3.5-L V6)

    ""The paint issue already discussed was the issue here and the other areas, either before or after parts of the vehicle were repainted""

    Anonymous, (2016 Toyota Highlander Limited 2.7-L 4 Cyl)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Other climate system problem

    "System delays for about 45 seconds when starting the car and does not hold previous settings. The right side of the front ventilation system blows warm air when the ac is on intemittently. When it happens there is no way to correct it. It will return back to working properly randomly"

    Anonymous A., TX (2016 Toyota Highlander XLE 3.5-L V6)
    Refrigerant leaks

    ""Refrigerant leak in rear passenger side summer of 2024 during a heat wave. No ac for a couple if weeks while waiting for parts. Replacing the pipes was cost prohibitive, so I had them plug the rear and just have front ac now, which seems adequate so far.""

    Anonymous, NH (2016 Toyota Highlander XLE 3.5-L V6)

    ""I purchased it used. Light come on and is not working for air conditioner. When turning the wheel, vehicle makes a noise. Was not aware of these issues when purchasing vehicle""

    Anonymous, VA (2016 Toyota Highlander LE 2.7-L 4 Cyl)

    "It was not cooling anymore, had it checked by a shop who found ac lines to the back system were rotted above the frame at the back. They said it was too involved and referred me to the dealer who refused to accept their diagnosis and said there was nothing wrong. In the end I purchased the parts on line and repaired it myself, then went to a shop and had them check and charge the system. Has been ok since."

    Anonymous, ON (2016 Toyota Highlander XLE 3.5-L V6)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Premature brake wear

    "The car has only 40000 miles and the dealer says that the front rotors and pads need to be replaced."

    Anonymous, NC (2016 Toyota Highlander Limited 3.5-L V6)
    Pulsation or vibration

    "had to turn down the rotors to eliminate the pulsation and slow response on the brakes. didn't understand why the rotors were damaged so soon."

    Anonymous, SC (2016 Toyota Highlander Limited 3.5-L V6)
    Regular brake failure

    "Brake shoes and rotors needed to be replaced."

    Anonymous, VA (2016 Toyota Highlander XLE Unsure)

    "Replaced the brake pads due to normal wear."

    Anonymous, VA (2016 Toyota Highlander Limited 3.5-L V6)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Driveshaft or axle

    "I was told by the technician at the dealership (Hendricks in Apex NC) that I needed to have my axel replaced because the casing for the bearings was broken and there was no grease. He also told me the axel and bearings were all one part and it needed to be replace. Cost was over $1200. Also the wheel bearings in 2 tires had to be replaced. Cost $ 800"

    Anonymous A., NC (2016 Toyota Highlander LE Plus 3.5-L V6)

    "Had to replace axle"

    Anonymous, (2016 Toyota Highlander Limited 3.5-L V6)
    Other driveline problem

    "water pump had to be replaced twice at about 70000 miles and again at about 75000 miles"

    Anonymous, MI (2016 Toyota Highlander LE 3.5-L V6)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Paint (fading, chalking, cracking, or peeling)

    "Noticed paint bubble about 2 months ago. Contacted Toyota and they offered to fix/repaint at no cost"

    Anonymous, CA (2016 Toyota Highlander XLE 3.5-L V6)

    ""Recalled due to bad paint. We had cracking, peeling and missing paint. It took almost a year to resolve""

    Anonymous, (2016 Toyota Highlander Limited 2.7-L 4 Cyl)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    What Owners Say

    Battery cables

    "corrosion of battery connection"

    Anonymous, CT (2016 Toyota Highlander LE Plus 3.5-L V6)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Fuel gauge/sender

    "The fuel gauge sending unit was sticking at 3/4 full. We were unsure how much fuel was in the tank. One day despite having a full tank of gas the gas gage said we were empty and we needed to fill the tank very soon. We had the sending unit replaced and havent had a problem since"

    Anonymous, NM (2016 Toyota Highlander LE 3.5-L V6)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Oil leaks

    ""Two shops told me the oil leaks out of the chain(?) and it would cost $7,000 to fix the gasket due to the labor. I did not get it fixed""

    Anonymous A., IL (2016 Toyota Highlander Unsure Unsure)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Transmission leaks

    "same thing. Right after I was told about the oil link a month later I was told the transmission leaks."

    Anonymous A., IL (2016 Toyota Highlander Unsure Unsure)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    2016 SUVs Reliability

    This Car
    vs. Similar Cars

    Toyota vs. Other New Car Brands Reliability

    Reliability History
    * Redesign year
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
    Engine Major
    NA
    Engine Minor
    NA
    Engine Cooling
    NA
    Engine Electrical
    NA
    Transmission Major
    NA
    Transmission Minor
    NA
    Drive System
    NA
    Fuel System/Emissions
    NA
    Exhaust
    NA
    Suspension/Steering
    NA
    Brakes
    NA
    Climate System
    NA
    Build Quality
    NA
    Electrical Accessories
    NA
    Body Hardware
    NA
    Paint/Trim
    NA
    Noises/Leaks
    NA
    In-car Electronics
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    ELECTRICAL SYSTEM, VISIBILITY
    Nov 27, 2018
    The ECM damage may result in the engine stalling, increasing the risk of a crash.
    Summary:
    Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).
    What should you do:
    Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18E107000
    Potential Number of Units Affected: 8202
    ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
    Oct 24, 2016
    If the brake fluid level is low and is not detected, the braking performance may be decreased, increasing the risk of a crash.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Highlander vehicles manufactured May 26, 2016, to September 16, 2016. The brake fluid level sensor may not be connected to the wire harness, preventing the sensor from detecting the brake fluid level. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, "Light Vehicle Brake Systems."
    What should you do:
    Toyota will notify owners, and dealers will inspect and, as necessary, connect the wire harness to the sensor, free of charge. The recall began November 14, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this G03.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16V775000
    Potential Number of Units Affected: 7056
    EQUIPMENT
    Jun 09, 2016
    An incorrect label may lead an owner to overload the vehicle, increasing the risk of a crash.
    Summary:
    Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2016 Toyota Camry and Highlander, 2015-2016 Toyota Tundra, Scion FR-S, and tC vehicles. The Load Carrying Capacity Modification Label may not reflect the correct added weight of the installed accessories. As a result, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims for Passenger Cars."
    What should you do:
    SET will notify owners, and provide a corrected label for placement over the inaccurate label, free of charge. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16V420000
    Potential Number of Units Affected: 4253
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