Toyota Highlander

"The back up camera is worthless, when the sun is shining on it. The car should have sensors that beep when approaching an object while backing up. This would have prevented an accident by me."

"Homelink- seems to only work at a very limited area of my driveway"

"software replacement solved the problem"

"Same issue described previously, they are all connected."

"I first noticed the problem when the display screen was blank. I was told this had to do with the radio. It seems it is tied together somehow. But with a blank screen there was no Bluetooth, navigation system or back-up camera or any information screens."

"The entire CD, Radio, display screen, and navigation screen was replaced by Toyota; it was not a repairable issue."

"Problem was fixed quickly by dealer. A new program was installed."

"the Screen simply went blank. Took it to dealer. It was repaired, but took a while to order new system."

"Display screen went blank. Entire system was replaced"

"The screen goes blank while I am driving and the radio is playing. Sometimes a list of my contacts comes up without me initiating such a search. The dealership doesn’t find a problem but it does stop happening for a while after I take it in for a check of the system"

"Need a replacement unit. The whole thing is dead"

"When I launch Pandora Radio on Entune and it is connected to Wifi in my garage, it will have issues once the connection is lost. For example if Pandora is fully loaded and I leave the wifi coverage and use cellular data in a well covered area, Pandora will say insufficient connectivity and not reconnect. The same may also occur if it doesn't fully load and I leave wifi coverage to good cellular data coverage. When either of these situations occur, I have to turn off my car and turn it on again to get it to properly connect or turn off my phone, wait, and turn it on again. The Entune app on iPhone that you need to use Pandora on the Highlander is also terrible. It doesn't stay logged in and so you have to sign in frequently. It also sometimes doesn't connect properly to the Entune system so you have to restart the iPhone or turn the car off and then on again. It is truly an infuriating process."

"Messaging has not paired with my phone successfully."

"The whole entertainment system won't turn on."

"The mapping system is terribly outdated and mapping upgrades are poor."

"never really used it...not intuitive system"

"Navigation system is fairly basic, bare minimum. Not reliable, and must use cell phone navigation to get proper directions. In addition, the display on the dash has so much glare in sunshine that using backup camera is dangerous... unable to see objects."

"Stopped working with blank screen. Was given refurbished replacement which had numerous problems with freezing & restarting requiring multiple trips to dealer. Finally replaced with another refurbished system which finally worked. Very frustrating experience."

"The navigation system does not automatically update to account for changes in daylight savings/standard time. Unless you uncheck the daylight savings time when standard time begins, the estimated arrival time is off by one hour. The reverse is true when daylight savings time begins."

"The entire electronic system had to be replaced. The radio, navigation system ,display screen, back up camera system all did not work. At that time I had less than 2000 miles. Fortunately, it was under warranty. I am not as confident in the Toyota brand as I once was."

"Entune is not a good system. You cannot connect Google maps or other Android auto functions. It did not fail, but it is not good, old, clumsy etc."

"The system is actually working the way Toyota wants it to. But it is the worst Nav system I've ever come across. Very limited POIs. Cannot change categories. Cannot edit route or find a POI more than 1 exit ahead without coming to complete stop. Will not let a passenger make the entries either. Very difficult to make entries into address book, and cannot edit them for accuracy when Toyota info is wrong. Toyota has decided it is going to control all activity within their vehicles under the pretext of reducing driver inattentiveness. But there are so many apps in Entune and a mini info screen you have to continually scroll through that disabling the Nav system is not the biggest distraction of the vehicle. For persons that travel a lot, this is a totally unusable system. I hate it so much I may dump the vehicle all together. Absolute crap! I'm going back to using my old Magellan unit."

"While I was driving using the indash GPS, the map suddenly disappeared and the screen was blank. After that occasion for about 2 weeks the map would spontaneously show the display of radio stations. With no navigation system. I would have to pull off at times to get the map back in position. At times the radio would drop or pickup fm stations not set by me. The Toyota dealership checked, then said everything worked well. There were a few other incidences with the radio, but no concerns now."

"The maps were seriously out of date straight off the lot. I ask it to navigate me to a specific brand gas station and end up at a location that hasn’t been a gas station in years."

"The Entune navigation system leaves a lot to be desired. It is nowhere as useful as Google or Apple apps. Also, contrary to what that said in their manual, I was NOT able to opt out on their collecting my personal driving and usage information!"

"Cumbersome to use. Touch screen response is erratic. Poorly designed. Keeps jumping out of selected feature. I stopped using it."

"The navigation system does not have automatic updates so it is way outdated. I was told it can be updated every 3 years for over $300:00.. I do like the big screen but since the information /directions is outdated I don’t use it. I am quite disappointed since that was one of the main consideration when purchasing the car."

"Tied to the voice commands only"

"The GPS is a piece of shit. Leave you at a destination in the middle of nowhere, does not provide accurate info, gives you weird/insane routes. My 10 year old Garmin is much better."

"Never operated correctly and Toyota charges for updates"

"So busy that it seriously detracts. Needs non reflective glass. I must take my eyes off the road and shadow it with my hand to read it."

"The GPS map of my community disappeared. In addition, the lines reflecting streets and roads are so faint you can barely see them."

"Not at all intuitive. Why have a big manual for the nav system. Just make it simple and intuitive like Garmin does."

"We find it difficult to talk with the system. Tell it the name of a street and it may take 3-6 times to get the right street or town or street number."

"While on calls using the bluetooth the call gets dropped from the connection. The phone call is still connected to the phone but not through the car system. This problem is ongoing and after 2 trips to Toyota dealership has not been resolved. The first time they updated the system and it did not work. The second time not sure what they claimed to have done but it still did not work."

"The audio navigation on my iphone does not work when driving and prefer google on phone over in car navigation."

"Pairing my cell phone is hit-or-miss, varies from okay to so bad that I have to turn up volume to hear. And I have a brand new Samsung S10+ phone!"

"Problem with Bluetooth cutting in and out developed after adding Toyota software programs. Deleted Toyota software programs and Bluetooth work fine!"

"Two times of three I can't use my Bluetooth as it doesn't see my phone."

"Problem with echo in paired iPhone. Toyota agrees it is recognized issue that they tried multiple times to fix. They do not have a solution or additional suggestions"

"phone echo's when using"

"USB ports are loose, phones constantly pair and unpair. Navigation is locked when in drive as well as music choices. A passenger can't even change the GPS or music stations. It's a terrible overall entertainment/GPS system with satellite radio."

"Pairing is erratic. Switches randomly between family phones upon start up."

"Phone is recognized as a USB device not a phone"

"Doesn’t pair well with my iPhone. Won’t recognize simple commands or people in my contacts."

"This is the worse bluetooth system I have ever worked with. Instead of calling Joe D Smith it ask me if I want co call D Smith. I have several people with only a mobile phone and it states they do not have a direct line do I want to call their mobile. We find it very difficult to change from one user to the second."

"The whole entertainment system won't turn on."

"It began skipping channels. It was replaced with a new radio"

"I had the radio replaced twice because the top right hand touch screen didn't work"

"The HD Radio frequently drops audio during use and takes a long time to reconnect (if at all). This occurs during good radio coverage area."

"As noted on my previous comment, the entire system including the radio had to be replaced by Toyota."

"It shut down and had to return to dealer twice. They had to reset the software"

"would spontaneously change channels. If the car was shut off and restarted the problem would go away (for a while)."

"Worst radio of any vehicle I have had If I can see a any electric power line, static overpowers the radio"

"The in car GPS/Entertainment system is a single unit that controls everything except the heat/air. The system updates do not always work properly and it randomly reboots. The dealer has tried to fix it and the system still sometimes goes blank and does not work. Their response was this is a software bug and our only action is to replace the unit at over $1300. We opted not to replace and just deal with the hassle of it not working 100% of the time."

"Engine suddenly lost all power, conjuring warning lights came on, and I crept at about 2-5 mph to the nearest dealer, fortunately only about 1½ miles from the incident. Just dumb luck I wasn't on a road trip or towing our trailer, and that it occurred locally, during business hours. Simple fix, but big potential disruption. Diagnosis was completely opaque to the driver."

"This was the final fix, but it took at least 3 to 4 attempts to get the right software. Once the correct software was installed, it has worked very well."

"Cheap sounding upgraded radio and speakers"

"Can not understand commands. Never resolved."

"I have to repeat phone numbers 2 or 3 times to make a call"

"The Voice command is tied to the Nav system. Since the Nac system is no good, so also is the voice system. It cannot find or do anything because of the poor Nav system."

"Entune disables interacting with the system while driving with some features but not with others. One of the worst systems on the market."

"After using the voice tutor, I would verbalize a command and the system would not follow the voice command."

"The voice commands for the navigation system rarely works, resulting in having to manually put in the address. Also, the system rarely reads text messages."

"The voice control has a hard time recognizing my voice and the blue tooth for phone conversations is worthless. The people I’m speaking to say they can barely hear me."

"System has trouble recognizing the verbal commands"

"See the previous comment"

"Voice commands for the navigation system are very hard to execute. Most of the time the system can't understand where I want to go, even though I can input the destination via the head unit. The navigation is no where near the ease of using Google Maps or Waze"

"Voice control is virtually worthless. Terrible word recognition."

"Voice recognition is poor. Does not understand proper names well, such as the names of businesses. For example, "navigate to Wingstop" might be interpreted as "rest stop," "Winstar" or even something really odd, like "winter socks". Retraining briefly improves performance"

"Rattles in rear passenger seat and odd squeak/creak in driver's seat."

"Engine is noisy, some rattles from rear seat area."

"Something in the rear seats have rattled and squeaked since it was new. Never could fix it despite many attempts."

"Noises coming from the passenger side door, but intermittently, so dealer is not able to duplicate."

"The second row seatbelt tensioner rattles when properly stored."

"This car has more squeaks and rattles than any car I've owned. The back seats squeak when empty, the passenger handles on the interior roof squeak if you hold them while driving. There are so many squeaks and I can't fix any of them, and I have tried and so has the dealer."

"Several trips to dealership to try to find rattle near right rear passenger door. Dealer provided appropriate loaner"

"Rattle underneath when closing doors"

"At freeway speeds a rattling noise developed around the driver's side front door."

"Rattles are in the dash ares of the vehicle"

"Vehicle has started squeaking/groaning slightly from the suspension when going over moderate inclines (eg: driveways). Mechanics claimed they could not recreate these noises. Just sounds like it’s older than it is."

"Recurring noise and physical catch in driver's side seat lumbar support. Separate squeaking in rear/driver's side suspension."

"The lumbar support had to be replaced in the driver seat"

"Front windshield wiper motor squeaks. Not the wiper blades, determined to be the motor, waiting for dealer to replace."

"driver's door panel squekes when pushed by knee"

"The interior of the vehicle has numerous rattles. It has been back to the dealer several times they claim to have repaired it, but the rattles are still present. This is my 3rd Highlander never had noise like this before. The interior materials have gotten cheaper and less noise insulation was used."

"Defective wheal baring right rear had to be replaces in the first Week . Caused scraping and grinding sound whern driven"

"Wind noise at the sunroof. They replaced the rubber trim all around the sunroof and no more wind noise."

"Have had to replace the covers for the roof racks (I don't have racks) but the noise continues. Very noticeable on the front passenger side where the cover is located esp if it is windy AND regardless if I am on the highway or not."

"Whistling sound from front passenger door after reaching 40mph."

"Car sucks"

"Too much noise on freeway and rattles within the car"

"irritating wind noise from the passenger window"

"Wind noise on passengr side front."

"Air leak in driver's door."

"Wind noise above 40mph coming from front passenger window.Notified dealership when car was new and was advised that Toyota was aware of the problem and was working oh a fix. No fix so far,I feel blown off by Toyota. Very disappointed!"

"wind noise is a bother/annoying. this is a Limited and not a cheap car overall, i.e. not one you would expect/accept wind noise"

"The 2017 Highlander had more door wind noise than the older Highlander. Toyota did what they said they could do, but there is still wind noise. This noise gets irritating on a long trip."

"Wind noise around passenger doors front and rear"

"The car is very noisy from the window seals at greater than 70 MPH. Both the driver window and the passenger window are noisy at the window seals. I bought this on a consumer report that states the car is quite"

"wind noise from a seal on the passenger side. I haven't taken it in yet"

"It is distracting above 60 mph"

"gradual issues until a complete failure of the AWD transmission."

"Transmission made whining noises. Toyota replaced under warranty. It seems that this not not that much of an uncommon problem."

"Car stopped dead in the road and would not move. Towed to dealer, but car drove fine there. Drove it another week and it was making whining noise. Dealer decided it needed a new transmission. Replaced under warranty. Took 45 days, Toyota provided an extended warranty on car."

"Had to have the transmission replaced at 15k miles"

"Transmission failed at 6780 miles. Toyota replaced it. Drove a week notice transmission leaking. Dealer thought it was a seal so it was replaced. Still leaking. Toyota specialist to look at problem. Dealer thinks replaced transmission is bad."

"Transmission disengaged while downshifting to first with about 8,000 miles. Internet search indicates this is problem with new 8 spreed. Replaced with reman transmission under warranted."

"While on the highway the car was running and would not accelerate. We went to the dealership and they said they have already had 8 Highlanders in and had to change out the entire transmissions. The corporation has not issued a recall despite having to have a new transmission installed. At times we feel the car hesitates when accelerating even after the new transmission was installed. The repair included some other parts due to metal found in the transmission fluid!"

"Intermittent noise so difficult to diagnose. Finally around 8000miles it became constant and was diagnose as transmission by Toyota and was replaced"

"Driving on the freeway and suddenly the transmission was no longer engaged. Vehicle was towed to the dealership. The next day the dealership called and said the transmission needed to be replaced. They were very surprised. They responded quickly and took care of the problem. No problems since. I believe I only had 8,200 miles on the vehicle at the time. Otherwise it has been a great vehicle."

"I am angry that there wasn’t a recall or specific check on a known problem. Had to wait until total failure to get it fixed. This could have been a VERY dangerous situation. This was a known factory defect, resulting in surging of and loss of power while driving. Additionally the automatic engine shut off at stops resulted in engine stalling. Frequently resulting in complete stalling."

"Transmission began making a whining noise which gradually got worse until a Toyota technician said it had to be replaced."

"There was a common issue with the transmission whining and making noise. Toyota never did a recall but there has been many posts online of the same problem. To Toyota's credit, they did replace my transmission with a factory rebuilt."

"Transmission began making noise at 10000 miles ... Toyota dealer kept vehicle, gave me a loaner until Toyota HQ sent a new transmission ...was replaced for free and have had no problems since"

"I was a mechanic during uni and listen carefully to vehicle. I heard a whine which changed pitch with car speed, not engine speed, so had to be in final drive. I took it to dealer twice, but they couldn't hear anything. It kept getting louder so when I took it back the 3rd time, the service mgr went for a ride and heard it - quite loud by then. They put it on the lift, listened for a minute and told me the transmission would have to be replaced. They said it was so rare there might not be a transmission in Canada. They got one from Toyota but had to have training in replacement and had a hard time finding the specialized tools needed within Toyota. They paid for a rental car for the 2-3 weeks it took to replace, so I was fine. Once they agreed there was a problem, they accepted full responsibility with no questions about who would pay."

"failed"

"An internal bearing failed thereby compromising the transmission. Toyota replaced the transmission with a new one. Transmission failed @ 24000 kms."

"The transmission started to make a loud howling noise while driving.. The dealer determined that it needed replacement with a new one which they did under warranty with no cost to me. They did not indicate the problem and I doubt they looked into it."

"Transmission was rebuilt last summer after completely shutting down. Now, less than one year later the transmission is slipping again. The dealer said they put a re-built transmission in the vehicle and that they would not warranty the new transmission. I expected more from a Toyota and from the Toyota Dealership"