2019 Toyota Highlander Reliability - Consumer Reports
You're drawn to the Toyota Highlander for its functional, family-friendly nature, frugal gas mileage, consistently good reliability, high resale value, and standard advanced safety features. Those buyers looking for snazzy styling, exhilarating performance, or an engaging driving experience should be forewarned -- these aren't the Highlander's strengths.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 Highlander will be much more reliable than the average new car. This prediction is based on data from 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2019 Toyota Highlander has been recalled 3 times by NHTSA. View Recalls
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2019 Toyota Highlander owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

CD player

"After playing a CD, I was unable to turn it off, unable to change tracks, unable to eject CD, unable to select and use AM/FM and SIRIUS radio. When taken to Toyota dealership, they said it would take two weeks to get replacement audio system. It ended up taking 40 days of pestering, calling Toyota America, service manager and anyone else I could think of. It was only when my son-in-law went with me to the dealership to talk with the service manager did they finally locate a replacement audio system. It was all VERY unpleasant."

Anonymous, TX (2019 Toyota Highlander XLE 3.5-L V6)
Display screen freezes up

"There wasn't an option for this problem. The seatbelt dinger went off while he was driving and he couldn't get it to go away. It's 2 hours to the nearest dealer and we had groceries in the car so he cut the wires in order to drive it home and then make an appointment to get the car fixed. With the wires snipped the whole dash had all kinds of lights. Once you acknowledged it would go away to immediately return (within 5 sec) making it impossible to see mileage or anything else. Phone pairing- I have not been able to get En-tune to work with my phone even though I have the appropriate apps. I spent 2 hours at the dealer only for them to eventually tell me to call the main Toyota system people. I called them and the call was "accidentally terminated" after 5 min. I didn't call back."

Anonymous, TN (2019 Toyota Highlander XLE 3.5-L V6)
Display screen goes blank

"Radio/GPS display went blank and was replaced by dealership free of charge (under warranty)."

Michael C., TN (2019 Toyota Highlander XLE 3.5-L V6)

"the display was replaced"

Leo T., MO (2019 Toyota Highlander XLE 3.5-L V6)

"Started after I owned the vehicle about 5 months. Dealer did not have required part in stock, and part was backordered, so it took 4 weeks to arrive. Then, it took two visits to the dealer to get the new part installed correctly."

Anonymous, MO (2019 Toyota Highlander Limited 3.5-L V6)

"Circuit board replaced"

Anonymous, MO (2019 Toyota Highlander XLE 3.5-L V6)

"The display screen goes black and appears to reboot when paired with my iphone. Interestingly, if the car sits for a few days to a week, it works without issue (as now in the Panademic). However, when driving regularly it starts again."

Anonymous, MO (2019 Toyota Highlander Limited 3.5-L V6)

"Started one day freezing up. About 6 months ago. Screen goes blank, radio turns odd. Everything starts back up again in about 2 minutes. Then after a minute it starts over again. Had it in to toyota 3 times. Still not fixed"

Anonymous, NY (2019 Toyota Highlander XLE 3.5-L V6)
External music device interface (e.g., smart phone, MP3 player)

"The music device interface does not connect reliably to the iPhone music player or audio book interface. You have to turn off the car and turn it back on to get it to connect."

Anonymous, CA (2019 Toyota Highlander Limited 3.5-L V6)

"The USB port failed and was replaced after it was ordered."

Anonymous, ON (2019 Toyota Highlander Limited 3.5-L V6)

"Bluetooth pairing must be reestablished frequently with a known IPhone XSMax"

Anonymous, VA (2019 Toyota Highlander XLE 3.5-L V6)

"After an iPhone update the radio shuts down for no reason then reboots. The dealership is unable to correct and claims it is the fault of the system not able to adapt to iPhone updates. What?!"

Anonymous, CT (2019 Toyota Highlander XLE Unsure)
Hardware replacement

"I think they called it an amp. Going in for a recall and repair of same problem"

Anonymous, NY (2019 Toyota Highlander Limited 3.5-L V6)
In-dash navigation system (GPS)

"The navigation system will not pair with Apple phone. There is no map when paired with Droid phone. Picked a longer route from south Alabama to fort worth than Google maps on phone or computer."

Anonymous, AL (2019 Toyota Highlander LE Plus 3.5-L V6)

"There is no voice navigation prompt while driving due to JBL amplifier issue. Toyota is replacing amp next week under warranty. This also affects phone in that incoming text messages cannot be read as it usually does. There is a workaround. If you push ignition button twice and then start the car everything works as it should. Many owners having this problem, that's how I finally found out what was wrong. I thought I must have missed something when programming, but this is my third Highlander and they have all programmed the same in the voice/audio area."

James G., ME (2019 Toyota Highlander Limited 3.5-L V6)

"Turn by turn voice prompts do not work properly. They only work if I jump thru hoops to get them to work. And the Go Home turn by turn voice prompts never work. Dealer not able to fix the problem."

Gregory M., GA (2019 Toyota Highlander Limited 3.5-L V6)

"The GPS map won't have sound for turn by turn."

Anonymous, WA (2019 Toyota Highlander Limited 3.5-L V6)

"i am not getting prompts when trying to input desired destinations as a result i have to keep repeating the addresses, very frustrating"

Andrew L., WI (2019 Toyota Highlander Limited 3.5-L V6)

"Map is the problem for me as well as other feaures."

Anonymous, CA (2019 Toyota Highlander XLE 3.5-L V6)

"Out dated maps. Software repeatedly gives poor directions. Often saying to go in the wrong direction. When I go the way I know is better, the software then displays the new way, indicating shorter distance and faster drive time."

Scott V., MI (2019 Toyota Highlander XLE 3.5-L V6)

"The navigation / infotainment system was fundamentally flawed. It did not give verbal instructions and ultimately (a bug with the Platinum package) and ultimately failed completely and disabled the radio and all other features in the system, which was replaced in its entirety."

Anonymous, VA (2019 Toyota Highlander Limited 3.5-L V6)

"It would lose inputed data every time the engine was turned off. Some type of module had to be replaced."

Anonymous, MT (2019 Toyota Highlander Limited 3.5-L V6)

"Trouble locating certain routes"

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)

"map wrong. Was crossing border into BC and just as crossing it was trying to send me 20 Km away to other border crossing. Dealer said, can't do anything for me."

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)

"The NAV/radio/phone just stopped working. It seemed to be constantly rebooting, but not able to ."

Anonymous, PA (2019 Toyota Highlander XLE 3.5-L V6)

"Navigation gets caught in a "loop" and refuses to reroute or change-even if obvious new route change is quicker. Once was in my driveway and it said I was 12 miles from my destination and kept trying to bring me back to other route after I took a known shortcut"

Anonymous, PA (2019 Toyota Highlander XLE 3.5-L V6)

"Map is two years out of date. No update available yet. Route selection is not straight forward nor it is really the best route (when compared to Google Maps). CANNOT SET DESTINATION WHILE DRIVING. NO OPTION FOR PASSENGER. MAJOR FLAW, but done for "safety"."

Anonymous, MA (2019 Toyota Highlander XLE 3.5-L V6)

"Extremely unreliable directions. Often would suggest routes that were twice as long as required. Maps are outdated and there is no way to update them at this time and when updates come out they will be too expensive. In addition, there is no upgrade path to Apple Carplay, which would solve the problem!"

Anonymous, MI (2019 Toyota Highlander XLE 3.5-L V6)

"In very cold weather, the GPS system will jump to random addresses and the map scroll across the due west or due east. It will continue to do this until the car warms up (5 - 10 minutes). It can't be controlled manually when this happens."

Anonymous, PE (2019 Toyota Highlander XLE 3.5-L V6)

"Too complicated to use. Not very intuitive. Easier to use smart phone navigation."

Anonymous, AZ (2019 Toyota Highlander Limited 3.5-L V6)

"Was a problem on Limited models only, took them 6 months to come up with a fix and now it's gone again and I have an apptmt for repair. No audio for navigation. You have to keep looking at the screen."

Anonymous, NY (2019 Toyota Highlander Limited 3.5-L V6)

"the voice prompt is hit or miss if it will work"

Anonymous, CO (2019 Toyota Highlander Limited 3.5-L V6)

"Voice navigation did not work."

Anonymous, SC (2019 Toyota Highlander Limited 3.5-L V6)

"The problem began when I first bought the car. The voice turn by turn directions do not always work. The dealer doesn't know how to fix it. I can enter in an address and the display panel will give me the turn by turn directions but the audio often does not work. If I turn off the engine it will work after I restart it. One other problem I have is that if the ambient air temperature gets below 70 degrees, the tire air pressure light comes on even thought the tire pressure is only a pound or two below the previous day's air pressure."

Anonymous, (2019 Toyota Highlander Limited 3.5-L V6)

"not a good system from the start has frozen on a screen, only intermittently has moving screen, not worth trying to use my phone is much better."

Anonymous, AR (2019 Toyota Highlander Limited 3.5-L V6)

"The problem was the voice command was not working. It started in June of 2019. It did not work until the dealer added a signal amplifier to the unit. It has worked successfully each time it has been used since."

Anonymous, OH (2019 Toyota Highlander XLE 3.5-L V6)

"in dash navigation is awful. Use Garmin and cell phone instead. Nothing in your problem list about car not starting. One of the keys would intermittently not start the car. About fourth trip, the dealer fixed problem."

Anonymous, AL (2019 Toyota Highlander LE Plus 3.5-L V6)
Phone pairing (e.g., Bluetooth)

"Apple phone will not pair with car. Droid phone OK. Steering column display is Distracting and awful compared to the 2015 Highlander. Engine shutoff when car stops is Scary. Instruction manual is not clear."

Anonymous, AL (2019 Toyota Highlander LE Plus 3.5-L V6)

"The Bluetooth always had a echo when in use."

Anonymous, ON (2019 Toyota Highlander Limited 3.5-L V6)

"You do not have enough space!!!! Using the phone system in the Highlander platinum, is absolutely disgusting and worthless. No one told us about this problem in the vehicle had been on the market for over eight months. The sales rep had no ideal that there was a problem with the toilet platinum phone systems. I am a businessman and I use my phone three or four times each time I'm in the vehicle and I need a hand free phone system that works. See Toyota tech tip T-TT0517-18 more detail about their problem and their ridiculous solution to the problem. Toyota does not care about the consumer needs and is not going to correct this problem. The steering wheel will freeze up several times during the Starting process. Why? Because you cannot get in a hurry or put your foot on the brake until you have pushed the starting button twice. If you put your foot on the brake and hit the start button within the first two push of the start button and phone system will not work properly. Your phone system will not be clear to talk on and will cause lots of echoing and background noise, that is if you get it to work at all. Believe me, the dealership has tried many different things until one of the technicians read this Toyota memo. you cannot get in a hurry to start a Toyota Highlander platinum. Why, they now require three step procedure just to start their car and if you get in a hurry and touched the break with your foot the car will start in the system will be useless. Toyota could correct this by reprogramming or replacement with the system they now have in the 2020 models. But that's not gonna to happen! All they were able to give me was sorry and information under the Toyota tech tip as how to work around this problem. I am in a financial agreement and would be upside down if I tried to make a trade now. Toyota should make a recall on the 2019 Highlander Platinum models and this is the only one that they know of that has this problem. I understand that the 2020 models all came out with new software using Apple and not this cheap, worthless entune program. This entune program is worthless and even when, it does try to work, 9 out 10 times it will take 5 minutes and up to an hour to connect to your system, and it's worthless if you have no phone single. Sometimes it will not connect at all and you had to manually connect it. So no, I would not purchase this car again and given my bad experience with Toyota, I will never purchase another Toyota vehicle. I would send this to someone who counts in the Toyota company, but who? I have talked to Toyota about this and there is nothing they can do about it at this time. They do not see any changes in the future with the 2019 Toyota Highlander platinum's. The road noise is probably the worst I have experience and other similar SUVs. I have tried the Ford, Chevrolet, GMC, and Nissan SUVs in the similar size of the Highlander, and every one of them are much quieter on the road."

Larry D., OK (2019 Toyota Highlander XLE 3.5-L V6)

"it is a KNOWN issue with the Highlander, connectivity--it echoes back when talking to some folks"

Anonymous, TX (2019 Toyota Highlander Limited 3.5-L V6)

"Bluetooth audio quality is very poor for someone who calls the Toyota"

Anonymous, TN (2019 Toyota Highlander Limited 3.5-L V6)

"First, bluetooth paining is fine. The issue is the phone communication. We can not have good conversations. Taking time to figure out, but it might be the microphone, since it seems to be more of issue with the other caller. IT happened with both Android and Apple phones."

Anonymous, MA (2019 Toyota Highlander XLE 3.5-L V6)

"I have not been able to get En-tune to work through my phone even though I have the appropriate apps - IHeartRadio, weather channel and whatever else I've tried. I spent 2 hours at the dealership only for them to tell me to contact their corporate people by phone. I did and after 5 min the call was "accidentally terminated". I didn't call back. I haven't tried since. I can pair BT with my audio and phone calls but can't use it for what the system was designed for."

Anonymous, TN (2019 Toyota Highlander XLE 3.5-L V6)

"will not pair in a usable manner, a very bad echo is always on the speaker to the point it is not usable. Have taken it to the dealer but just the same thing. use our ear buds now"

Anonymous, AR (2019 Toyota Highlander Limited 3.5-L V6)

"The Bluetooth randomly drops the connection with the paired phone, causing the calls to be dropped."

Anonymous, (2019 Toyota Highlander Limited 3.5-L V6)
Radio

"Once the CD player failed, I was unable to select ANY radio station or SIRIUS XM. The only control I had was to turn down the volume. The CD stuck in the system continued to play again and again."

Anonymous, TX (2019 Toyota Highlander XLE 3.5-L V6)

"Stopped working"

Anonymous, KY (2019 Toyota Highlander XLE 3.5-L V6)
Routine software updates

"This was only a problem in relation to the previous problem."

Anonymous, CT (2019 Toyota Highlander XLE Unsure)
Software update fixes

"Saftware glitch. You need to push the start button twice, tap on the brake then push the start button again to get the GPS system to work properly. If you don't do that every time you start the car the GPS will not provide voice prompted directions."

Anonymous, CA (2019 Toyota Highlander Limited 3.5-L V6)
Speakers

"vehicle has premium sound system; however, front speakers on passenger's side do not work. dealer diagnosed problem with a failed amplifier. part has been ordered, but not fixed."

Anonymous, MN (2019 Toyota Highlander Limited 3.5-L V6)

"Front dashboard speaker sounds garbled."

Anonymous, AZ (2019 Toyota Highlander Limited 3.5-L V6)
Voice control commands

"The actual pairing of the Bluetooth and my phone was fine, but the voice control system is not infrequently balky. Most times it's fine, but sometimes it just inexplicably can't understand my repeated prompts or will just shut down. Pretty frustrating."

Anonymous, MA (2019 Toyota Highlander LE Plus 3.5-L V6)

"Limited Platinum edition voice navigation does not initialize without using a work around of pressing the start button twice to put in auxiliary mode before starting car. No fix available from Toyota. if car is started normally the voice system does not work at all which I consider a safety issue as I have to look at maps for direction. if I do the work around then the car talks to me for directions so my eyes remain on the road. Per the internet this is a known problem for the Platinum edition only which Toyota does not want to discuss and has not software update or solution other than the push the start button twice prior to actually starting the car. I have taken the car in for repairs and after insisting on talking to the manager he admitted there is a problem but not solution. I am concerned because the 2020 model will be different and Toyota may not want to fix the current problem. I am very unhappy about this problem."

Anonymous, NV (2019 Toyota Highlander Limited 3.5-L V6)

"The vehicle is a limited platinum model and the voice commands associated with navigation and hands free does not work and is a known problem. The navigation system works but the turn by turn instructions are not oral."

Stephen L., TX (2019 Toyota Highlander Limited 3.5-L V6)

"Does not function properly including voice navigation feature; considered a safety hazard if using navigation system and no voice guidance available."

Robert M., WA (2019 Toyota Highlander Limited 3.5-L V6)

"driver easy speak doesn't function reliably"

Andrew L., WI (2019 Toyota Highlander Limited 3.5-L V6)

"the vehicle was sold to me with a defect that Toyota knew existed and for which a technical advice memo had been issued at least 30 days before the sale. The defect was eventually resolved with the replacement of certain hardware, but the process was difficult. The dealership was not aware of the defect when I complained and made several attempts to to satisfy me by using factory default settings for the device. The problem was eventually resolved after I contacted Toyota directly and made a warranty claim. No recall was ever issued, that I know of."

Anonymous, SC (2019 Toyota Highlander XLE 3.5-L V6)

"When the vehicle was new the voice feedback using voice commands was not operable, neither was the driver easy speak system. The problem seemed to be a problem that needed to be recalled but our dealer pretended to know nothing about it. Eventually after two months they came out with a fix that was done and it has worked perfectly since that time."

Anonymous, MO (2019 Toyota Highlander Limited 3.5-L V6)

"Microphone stopped working"

Anonymous, (2019 Toyota Highlander Limited 3.5-L V6)

"Very difficult to use. The commands are not intuitive, it seems to have difficulty understanding most words, and it constantly interrupts when I'm trying to give it instructions."

Anonymous, PE (2019 Toyota Highlander XLE 3.5-L V6)

"did not work. needed to replace amp. only affected limited premium"

Anonymous, SC (2019 Toyota Highlander Limited 3.5-L V6)

"Voice control does not work if vehicle start switch does not engage after it is pushed twice before starting vehicle"

Anonymous, WA (2019 Toyota Highlander Limited 3.5-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel injection system

"We received a recall in Jan 2020 that the fuel injector is faulty and could cause the car to suddenly stall out and stop. The fix for the fuel injector has not been made and we are afraid to take a trip out of state that is needed to check o a sick relative. Toyota cant give us an estimate on when this problem will be fixed, and if we have the injector replaced, it will void the warranty."

Anonymous, GA (2019 Toyota Highlander Limited 3.5-L V6)

"Told by dealer that there was a problem. They corrected it before any issues became apparent"

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)
Fuel pump

"I have not experienced a problem but, the fuel pump is on a safety recall from Toyota Motor Company for failing without warning. No fix has been made available."

Anonymous, MN (2019 Toyota Highlander Limited 3.5-L V6)

"Recall notice received in mail. Not repaired at this time"

Anonymous, MD (2019 Toyota Highlander Limited 3.5-L V6)

"Toyota has notified me that there is a problem with the fuel pump and has recalled them. I haven't had problem with it. Waiting for Toyota to send time to replace it."

Anonymous, OK (2019 Toyota Highlander Limited 3.5-L V6)

"Part of recall. Before being notified that a fix was available, but after notification of the recall, the Check Engine light came on and a notice came on that brake power was low with instructions to stop the car and call for help. I used the Roadside Assistance button and my car was towed to nearest Toyota dealership for repair. All issues were related to fuel pump recall, and everything was covered by Toyota, including loaner car and tow. Scary event, but very pleased with Roadside Assistance service."

Anonymous, (2019 Toyota Highlander Limited Unsure)

"Had a recall that the fuel pump could stop working and needs to be replaced. no fix from Toyota yet"

Anonymous, (2019 Toyota Highlander SE 3.5-L V6)

"Fuel pump failed while driving, causing engine to stall on the highway."

Anonymous, SC (2019 Toyota Highlander XLE 3.5-L V6)

"resolved-new fuel pump inatLLED!"

Anonymous, AZ (2019 Toyota Highlander XLE 3.5-L V6)

"Recall notice received in mid March. I have been given a rental rav4 to replace my highlander. This has been going on since March 16 and Toyota still has no clue about how to fix it. My car is at the dealership just waiting!"

Anonymous, MA (2019 Toyota Highlander XLE 3.5-L V6)

"Complained to dealer about hesitation in accelerating. They could find nothing wrong. Subsequently recall notice."

Anonymous, NV (2019 Toyota Highlander XLE 3.5-L V6)

"The vehicle is under recall for the fuel pump problem. According to Toyota the pump could stop working at any time and the vehicle could stall and become inoperable even at high speeds. As of this time there is no remedy for this problem!!! I am only driving this locally for errands. I am totally disappointed with Toyota. I bought the car because of reliability and now I am scared to drive the vehicle at high speeds. I think it is criminal that there is no immediate fix to this problem. If this situation does not change in a couple of months I will seriously think about trading in the car. I think that it would be in Consumers Reports interest to publicize this issue and shame Toyota for this safety issue and their response to consumer safety!!!"

Anonymous, NY (2019 Toyota Highlander XLE 3.5-L V6)

"No problem with my car but the fuel pump was finally replaced in a recall. It took Toyota many months to come up with a fix for a problem that could have caused an accident."

Anonymous, (2019 Toyota Highlander Limited 3.5-L V6)

"Safety recall due to engine stopping at high speeds because of fuel pump failure, which may cause death. Notified of recall January 2020. It is now 5/25/2020 and there is no repair available."

Anonymous, ME (2019 Toyota Highlander Limited 3.5-L V6)

"After driving the car for 7 months, Toyota issued a recall because the car might stop at any time in the middle of traffic and cause a deadly accident. Toyota has had this car for 2.5 months and has no remedy yet. We are very disappointed with Toyota...after driving our Sienna for15 yrs. with no major problems."

Anonymous, DE (2019 Toyota Highlander XLE 3.5-L V6)

"There was a recall for the low pressure fuel pump announced Jan 2020 that might cause the vehicle to stall at high speeds. Recall fix became available July 2020 and I brought it in for replacement. I am not happy that my "perfect" Toyota Highlander had this problem. Burns more fuel at city driving that predicted. I'm getting about 18 mi to gal, which makes me very unhappy. I was hoping this was fuel pump but new one has made no difference. Highway driving was about 26 when commuting previously."

Anonymous, (2019 Toyota Highlander LE 3.5-L V6)

"Factory recall said car might be inoperable. Still no fix"

Anonymous, AZ (2019 Toyota Highlander Limited 3.5-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Lot of wind and road noise"

Anonymous, MN (2019 Toyota Highlander XLE 3.5-L V6)
Seals and/or weather-stripping

"driver's side window and rear passenger window have louder wind noises"

Anonymous, CA (2019 Toyota Highlander LE Plus 3.5-L V6)
Squeaks or rattles

"Occasionally there's a rattle in the center console"

Michael N., CA (2019 Toyota Highlander Limited 3.5-L V6)

"After about 2000 miles car developed a rattle which seems to come from the right 2nd row seat. It is extremely annoying and Toyota has checked the car and says that is "normal" noise. Everyone who rides in the car disagrees. Toyota stated that the only way I can get any redress is to go to arbitration which I am not going to do. I'll get rid of the car as soon as I can and NEVER buy another Toyota product again. Terrible customer relations!!!"

Anonymous, (2019 Toyota Highlander Limited 3.5-L V6)

"the dash itself squeaks and makes noises while driving since it was new! SO IRRITATING!"

Anonymous, CA (2019 Toyota Highlander LE Plus 3.5-L V6)
Wind noise

"Road noise is extremely loud in the 2019 Toyota Highlander Platinum model. In my opinion is the worst SUV among the midsize SUV's failure of road noise and the smooth ride of a luxury vehicle. this vehicle does not take country roads, railroad tracks or other types of rough roads without trying to shake you to death. We paid over $48,000 for a luxury SUV and what consumer report rated number two SUV and we received a piece of junk when it comes to luxury in their communication system. Yes, we did test drive the vehicle and the salesperson did take us down some rough roads, and the highway. But it was after we purchased a vehicle and took it on a out of town road trip with family, we noticed it was so difficult to talk to any one over the road noise. I now can see why they have a system in the Highlander that you could use to transfer the driver's conversation to the back of the vehicle. Obviously, it is needed in the 2019 Toyota Highlander Platinum model to overcome the road noise. For the price you pay for this vehicle, they should have better quality shocks for a smoother ride and insulated to overcome the road noise. We drove a Ford Explorer for seven years and at the end of the seven years, this Ford SUV vehicle had a smoother ride and less road noise than the brand-new 2019 Highlander. I would rate this a negative number of possible, but definitely a zero in this performance."

Larry D., OK (2019 Toyota Highlander XLE 3.5-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Regular brake failure

"Fuel pump completely stop vehicle shut down no brakesVehicle under recall for faulty fuel pump."

Anonymous, PA (2019 Toyota Highlander XLE 3.5-L V6)
Rotors

"car was recalled because of faulty low pressure fuel valve. No repair available for 70 days. my previous highlander 2018 had the same problem and it stalled at high speed on highway. Therefore, I refused to drive vehicle until 2019 repaired. dealer said leave it in driveway. Upon driving it , rotors were rusted. Car only had 20,000 and no rust at inspection 1 month prior to parking it. Dealer said not their problem, must have been caused by salt in Winter."

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)

"While traveling at highway speeds coming out of the mountains the front end shook violently when applying the brakes firmly. I took the vehicle to Les Schwab where they diagnosed the problem as premature micro fissures in the front rotors that expanded when heated up causing the shaking. The rotors had only 20K miles then. I next took the car to a Toyota dealer In Colorado who diagnosed the problem as rust on the rotors and that it was not covered by the car warranty. Upon returning to Idaho I had my local Toyota dealer look at the problem and they told me it was premature wear on the rotors but that it was covered by the warranty. I was very happy with my local dealer and restored my confidence in Toyota top notch quality service."

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)

"The rotors were warped and needed replacing at 15500 miles."

Anonymous, NC (2019 Toyota Highlander Hybrid Platinum 3.5-L V6)
Squeaking

"Backing out of driveway in the mornings there is a combination of squeaking and a mechanical noise coming from the rear brakes. The left front makes a mechanical noise. After backing out of the driveway using the brakes that noise goes away. Toyota claims this is normal due to floating nature of their disc pads? There is a mechanical noise at the fire wall where the push rod from the brake pedal goes through to the vacuum boost/master cylinder assembly. Dealer claims Sound is telegraphing up from left front caliper pad assembly. They claim Toyota says this is normal. I don't believe them."

Anonymous, WA (2019 Toyota Highlander XLE 3.5-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"The Cross Bars for Roof Rails became loose. The Toyota dealer fixed the problem at no cost for me."

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)

"The roof rack trim cracked after the coldest night of the year. Dealer replaced under warranty."

Anonymous, ON (2019 Toyota Highlander XLE 3.5-L V6)
Paint (fading, chalking, cracking, or peeling)

"White stain from shipping cover under clear coat, had to be repainted, hood and fender."

Mike V., WA (2019 Toyota Highlander Limited 3.5-L V6)

"A large chip of paint came off the front bumper during washing. At first the dealer wanted to say it wasn't covered but after a call to Toyota Customer Service they eventually repainted it. We are still disappointed that it does not match perfectly but they have told us that pearl white does that with bumpers compared to other parts of the paint."

Anonymous, MO (2019 Toyota Highlander Limited 3.5-L V6)

"noticed a chip on the hood after accepting vehicle. However we bought a display model so perhaps the damage was not a manufacturing fault."

Anonymous, NY (2019 Toyota Highlander Limited 3.5-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"From 0-45MPH constant noisy, clunky up and down shifts. Per Toyota Service, “normal”. Previously, I had a 2015 Highlander with perfect, quiet transmission. Was so annoying I made dealer take back the car and replaced it with a 2019 Highlander Hybrid. Electric transmission solved the noise, clunk issue."

Anonymous, GA (2019 Toyota Highlander Limited 3.5-L V6)

"shifts into high gear too soon prohibiting merging with traffic. Requires pressing the gas pedal hard to downshift to merge with traffic. Needs to be reprogrammed."

Anonymous, VA (2019 Toyota Highlander XLE 3.5-L V6)

"Car jumps from a stop position if you step on the gas more than a little and when engine idling and stops to save gas it jumps back on after a period with enough to make you feel someone has run into the back of you."

Anonymous, NC (2019 Toyota Highlander XLE 3.5-L V6)

"The car seems to shift rough at times. The economy engine shutoff is uncanny."

Anonymous, (2019 Toyota Highlander Unsure 3.5-L V6)

"Have to come o complete stop before starting again, otherwise rough shift"

Anonymous, (2019 Toyota Highlander XLE 3.5-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"The inside door panels were very faded. Toyota replaced with new ones"

Anonymous, PA (2019 Toyota Highlander XLE 3.5-L V6)

"A gate to a gated community closed on it. The door has mild scratching and busted mirror that we replaced. Driver error."

Anonymous, NM (2019 Toyota Highlander LE 3.5-L V6)
Glass defects

"Developed 2 windshield cracks from bottom edge up. Not caused by impact. Dealer would not cover under warranty. Still not resolved after 3 months."

Anonymous, ON (2019 Toyota Highlander XLE 3.5-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"Car drifted slowly and needed frequent correction to stay in it's lane. Not serious but annoying. It would drift with or against the crown or the grooves in the road. Factory alignment was off."

Lary Z., WA (2019 Toyota Highlander XLE 3.5-L V6)
Shocks or struts

"Shortly after my 10000 mile check up, I started to notice a much more profound 'kathunk' sound from the right rear wheel/ suspension. No control or handling problems. I went to an independant garage for PA state inspection. They informed me that the right rear shock was leaking fluid. Shortly after that, I went to my Toyota dealer for 15000 mile service. I informed them of the shock issue. They replaced the shock under warranty. They determined that a deformed seal was the problem. My dentist had the same complaint with her 2019 Highlander; but I don't know if the shock was at fault."

Anonymous, PA (2019 Toyota Highlander Limited 3.5-L V6)
Steering wheel vibration

"At speeds of 60-70 mph the vibration is intolerable."

Anonymous, VA (2019 Toyota Highlander XLE 3.5-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"I bought the vehicle from Koch 33 Toyota in Easton, PA on Jan 4, 2020. This Highlander had been used as a 'demo'/loaner car by Koch 33. It had been in what I was advised a very minor front end collision. Once I took ownership at a very good price, after about 30days the car began to provide warning it was low on oil. I took back to Koch, they researched, started a oil trial. Car failed trial. Took car to local Toyota Dealer (Paul Miller in Caldwell NJ) & they found possible issue with engine. They kept auto, contacted Toyota, received permission to go into engine to find problem. Three cylinders were not aligned correctly, had to be realigned and resealed. Now I have driven car another 500 miles since that and just yesterday, got a note from car that maintenance is required. Not sure why. Besides this serious engine problem the car had a front collision sensor issue. I am beginning to think the 'small' front collision was not small and was not repaired correctly and Koch 33 is not a reputable dealer. The local dealer is working with me on this problem. I will have to take car in soon and find out why it is now saying maintenance is required. Very disrupting for what should be a trouble free car."

Anonymous, NJ (2019 Toyota Highlander LE 3.5-L V6)

"Manufacturing defect, oil fillings in oil and engine knock at six months from new. Toyota only willing to replace short block versus whole new engine. Will have to litigate as Toyota unwilling to replace vehicle or replace engine"

Anonymous, AB (2019 Toyota Highlander LE 3.5-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine knock or ping

"Engine defect from factory causing sound engine knock, that started at under 10,000 miles/ 14,000 KM. Toyota kept missing the issue after repeatedly bringing it to their attention."

Anonymous, AB (2019 Toyota Highlander LE 3.5-L V6)
Oil leaks

"I noticed an oil leak from near the drain plug. Dealer repaired for no cost."

Anonymous, WV (2019 Toyota Highlander LE 3.5-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust leaks

"This is our second Highlander. The replacement exhaust is not as quiet as the 1st one."

Anonymous, (2019 Toyota Highlander Unsure 3.5-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

4WD/AWD components

"Check engine light came on with an error message of problem with the AWD system. The engine began to lightly rev and let off. Fortunately, we were within two miles of the dealership. It took four days to get a part and make the repair, which apparently was related to an oil sensor."

Glenn F., KY (2019 Toyota Highlander XLE 3.5-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Refrigerant leaks

"Radiator blew on trip across country, with only about 1678 miles on vehicle. Fixed in St.Joseph Mo. Cause was determined by Toyota to have occurred at factory before delivery. Toyota fixed, provided loaner car, and paid for lodging and meals."

Anonymous, RI (2019 Toyota Highlander XLE 3.5-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Warning lights

"Within 3000 miles of purchase all warning lights lit up. It was a faulty switch but was scary driving to the dealer."

Anonymous, NH (2019 Toyota Highlander Hybrid XLE Unsure)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Compare 2019 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
FUEL SYSTEM, GASOLINE
Nov 04, 2020
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Summary:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
What should you do:
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V682000
Potential Number of Units Affected: 1525742
FUEL SYSTEM, GASOLINE
Jan 13, 2020
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Summary:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
What should you do:
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V012000
Potential Number of Units Affected: 1830752
EQUIPMENT
Mar 27, 2019
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
Summary:
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
What should you do:
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V244000
Potential Number of Units Affected: 3634
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