Volkswagen GTI Change Vehicle

“Dealer failed to remove spacer pucks (not sure what they're really called) from around the shafts of the struts during prep before I took delivery. These are used to prevent damage during shipping. Effect of not removing them was for every tiny bump”

“Car was brand new, less than 2000 miles, and had a noise when accelerating in a turn. Dealership had to replace part of the front end/steering system. Don't remember any more details”

“Vibration started after picking up car. Three trips to two different dealers resolved issue but a noise is still present and undetectable to what it is”

“I was getting a headlight error warning light. I took it to the dealer and they discovered the connection to one of the side cornering lights had come loose”

“Headlights allow moisture inside during heavy rains. Headlight bulb blew due to excessive moisture inside”

“Cornering lights have only worked a couple times”

“A/C flaked out a week after driving the car off the lot”

“Four months after delivery (Feb 2015), the climate control did not work. No A/C with outside temps in 80s. Went to dealer--no replacement part. Dealer checked WA, then all states, then all of North America--no replacement part. Dealer called VW in Germany--no replacement part. VW in Germany had to manufacture the replacement part, which was the entire climate control face and unit. (2 weeks from drop off to pick up)”

“Coolant reservoir leaked and was replaced under warranty”

“Defect in interior sliding sunroof.cover”

“Door sill emblems rubbed on bottom of drivers door”

“Paint damaged by dealer when repairing torn sunroof seal on new car. I will never again do business with Carter Volkswagen of Seattle”

“After 4 months, the antifreeze level was low, and it appears that the system was either filled incorrectly at the factory, or had a minor leak that corrected itself”

“Replaced leaking water pump on warranty”

“Car delivered by dealer with torn sunroof seal. During repair, paint around sunroof was damaged. I will never do business again with Carter Motors of Seattle”

“Sunroof frame cracked in multiple places so rain water leaked into the overhead control panel and switches”

“There was a CEL and a hissing noise during aggressive acceleration. It turns out that a hose on the inlet side of the turbo was loose and would pull away during acceleration. The car was at the dealership for 4 days, but part of that was waiting for”

“Turbo died, had to have it replaced”

“Was getting an error in the driver information system saying to service vehicle in park while I was driving. The gear selector had to be replaced”

“Replaced shifter assembly that was creating a spurious error message in the center information screen. I don't think there was anything wrong with the transmission, but a bug in the shifter assembly”

“I experienced hesitation when engaging in Drive...a clunk into gear. I was told that this is normal...never had that occur and any other automatic transmission before”

“Brand new, delivered from the dealership, the master cylinder was leaking brake fluid. It was found to be overfilled from the factory”