Best Computer Reviews – Consumer Reports

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What's behind our computer Ratings?

Experts at our National Testing and Research Center tested 187 models in computers to see which ones perform best.

We look for:

Overall score
Overall score reflects all the Ratings factors. Displayed scores are rounded; models are listed in order of precise score, out of a total of 100. Scores are comparable between the 10- to 15-inch detachable laptops, 11- to 15-inch convertible laptops, 11-inch laptops, and 13-inch laptops. They are also comparable between the 14-inch laptops and 15 to 16-inch laptops. Scores for the 17 to 18-inch models are not comparable to other size categories.
OS
The operating system that was installed on the computer at the time it was tested. The operating system is the software that controls the basic operation of the computer. Common examples are Windows and Mac OS. The operating system determines the "look and feel" of the PC.
Ergonomics
Represents the quality of the keyboard and pointing device, and accessibility of features.
Portability
Based on battery life and weight including the keyboard dock for detachable laptops.
Performance
Based on performance while running productivity applications, multimedia applications, web browsing, and 3D games.
Versatility
Includes hardware such as memory-card slots and AV connections, software such as security programs and productivity applications, and tech support and warranty provisions.
Display
Covers display size, clarity, color, contrast, brightness, and glare. There are some differences in scoring detachable laptops such as importance of screen size and glare which could lead to a slight difference when the detachable is scored as a tablet.
Touchscreen
Judgment of Windows 10 and Windows 8 computers with screens that are sensitive to finger contact, letting you select and move screen objects, launch programs, choose from menus, scroll through photo libraries, and the like. We judge how easy it is to do tasks such as playing a game, viewing photos, web browsing, playing a video and sending an email, all using touch. Some touchscreens have "multi-touch", letting you use more than one finger to resize and rotate objects.
Battery life
The time to takes to deplete a fully charged battery while the laptop loads a sequence of web pages over WiFi. Bluetooth and 3G/4G are disabled and the screen is set to a specific brightness that's usable indoors or outdoors.
Weight
The weight of the laptop as you would carry it around, including the battery but without the power adapter or a removable CD/DVD drive. Detachable laptops include the weight of the keyboard.
Thin & light
Based on weight and depth. Laptops designated "Thin & light" have to meet both criteria of being thinner and lighter than the average laptop in their size category. This includes laptops that may be labeled "Ultrabook," "Sleekbook," "Thin & light," and "Ultrathin," among other terms.
2-in-1
Laptop is able to convert by folding, rotating, or spinning into a tablet form factor or the screen detaches from the keyboard so you carry it as a tablet. "C" denotes convertible, "D" denotes detachable and "-" denotes a standard laptop.

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Recommended computers

Recommended computers are standout choices with high scores. They include CR Best Buys, which offer exceptional value. When narrowing your choices, weigh features, price, and attributes that matter to you.

Recommended computers

Computer buying guide

To find the computer that is right for you, read our expert advice on which features to consider and how to find the best value.

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It's not unusual these days for families to own more than one type of computer. Students and executives on-the-go often prefer the convenience of laptops, while online bill-payers and game-players often choose desktop computers set up in a comfortable place in the home. If you're looking for information about computers, Consumer Reports is your best resource. Consumer Reports’ computer reviews will give you honest buying advice that you can trust. Use our computer buying guide to discover which features are most important to consider. We also provide unbiased ratings and computer reviews to help you choose the best computer for your needs.

Ratings & recommended computers

Laptops (128)

Laptop reliability has been mostly undistinguished. Apple had the best technical support, so Apple owners are far more likely to have a positive tech-support experience than those with Windows computers. These tests are made by Consumerreports.

Desktop computers (40)

Apple was the most reliable among desktop brands. It also had the best technical support, so Apple owners are far more likely to have a positive tech-support experience than those with Windows computers.

Chromebooks (19)

Recommended models are standout choices with high scores. They include CR Best Buys, which offer exceptional value. (Occasionally, high-scoring models are not recommended due to their Brand Repair History or other issues.) When narrowing your choices among models, weigh performance, features, price, and attributes that matter to you, such as color, size, or style.

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Microsoft Surface Laptop (Core i5, 128GB)

(Tested)

A 13.5-inch laptop tested with Windows 10 Pro, an Intel Core i5-7200U 2.5GHz processor, 4GB of memory, Intel HD Graphics 620 graphics, a touchscreen, and a 128GB hybrid drive solid state drive.

Microsoft Surface Laptop (Core i5, 128GB)

Apple MacBook Pro 13-inch MPXR2LL/A

Apple MacBook Pro 15-inch with Touch Bar MPTU2LL/A

Microsoft Surface Laptop (Core i5, 256GB)

Computer buying guide

Tablets have gotten so popular that even laptops and desktops are trying to emulate them. With Windows 8.1, Microsoft makes your computer more like a tablet by placing touch capabilities front and center. Meanwhile, Apple updated its desktop operating system, Yosemite. New features include ways to make your computer work more closely with the iPhone and iPad.

Laptops and even all-in-one desktops continue to get thinner and lighter. For example, as you're shopping around you'll find Ultrabooks, which are laptops with Intel-mandated standards for thinness, performance, and other features. You'll also find thinner and lighter laptops with AMD processors, such as HP's series of Sleekbooks. And with its latest all-in-one iMac, Apple offers a desktop computer that measures just under 0.2 inches thick at its edge.

Here are some of the new features you'll see in computers:

Touch screens. Touch screens have been available on all-in-one computers for some time. But with Windows 8.1's emphasis on touch, laptops are also getting touch screens. Even better, Microsoft mandated the use of multi-finger touch for Windows 8.1, providing a better touch experience than the prior-generation two-finger touch. Computers with touch screens do cost more, however. You don't need a touch screen to take advantage of Windows 8.1, although it does add to the experience.

Enhanced touchpads. Most Windows 8 laptops also have enhanced touchpads, which add multitouch gestures especially geared toward the new operating system. For example, swiping from the right on an enhanced touchpad will bring up a group of tools known as Charms. Having an enhanced touchpad on your laptop somewhat makes up for the lack of a touchscreen.

Gesture controls. You use gesture controls by waving your hands in various ways in front of the computer's webcam, to control volume, fast-forward or rewind videos, scroll through photos, and the like. Supplied by third-party software, this capability is also popping up on some desktop computers.

Hybrid drives. These combine a traditional hard drive with a small solid-state drive (SSD). The SSD stores start-up files for fast start-up or resume, while the hard drive provides plenty of storage space.