Protection of Information

We work to protect your personal information from loss, misuse, or unauthorized alteration. We have put in place physical, electronic, and managerial procedures to help safeguard and help prevent unauthorized access and maintain security over the data we collect.

Please note that no method of transmitting or storing electronic data is ever completely secure. Therefore, we cannot promise or guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this Privacy Policy.

Reporting Suspicious Activity
Any unauthorized access to or use of any of our websites and other products, services and programs or to the information collected and maintained by us should be immediately brought to our attention by contacting us via e-mail or by writing to us at Consumer Reports Customer Relations, Attn: Security, 101 Truman Avenue, Yonkers, NY 10703.

In the unlikely event that we believe the security of your personally identifiable information, such as payment card information, in our possession or control has been compromised, we will endeavor to provide required notice as soon as possible under the circumstances. If we have your email address, we may notify you by email to the most recent email address you have provided to us in your account profile. Please keep your email address in your account up to date. You can change that email address at any time in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. You consent to our use of email as a means of such notification. If you prefer for us to use the U.S. Postal Service to notify you in this situation, please email us. You can make this election at any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also email us to request a print copy, at no charge, of an electronic notice we have to sent to you regarding a compromise of your personal information.

Account Security
When you set up an account with us on CR.org, you are asked to provide your email address and password. When you later log on to your account, you will be asked to enter your email address and password. If you wish to log on to your account and have forgotten your password, the online system will request your e-mail address and we will promptly send you an e-mail with a link to reset your password. You will be prompted to reset it to a new password.

If you originally established an account on CR.org with a user name that is not your email address, then in order to log on to your account you will be asked to enter your user name and password. If you have forgotten your user name, you will be asked to provide the e-mail address you used when you created the account (or an updated e-mail address that you have previously provided) and we will send you an email containing your user name. If you wish to log on to your account and have forgotten your password, the online system will request both your e-mail address and your user name, and we will promptly send you an e-mail with a link to reset your password. You will be prompted to reset it to a new password.

If you want to change your password or other account information, you may do so at any time through your personal account page on CR.org.

If you have a print subscription that you manage on our CR.org website, you will need to provide us with your account number to make any changes to your password or other account information. Both digital and print subscribers may also call our customer support at 1-914-378-2035 (or 1-800-333-0663) to retrieve forgotten account information or to otherwise make changes to your information. In that case, you will be asked to provide your name or e-mail address, as well as the street or post office address we have on record for you, prior to a customer-service representative providing or changing your password.

It is your responsibility to control the dissemination and use of your user name and password and to control access to and use of your account. We urge you to keep your password confidential and not disclose it to anyone. We also recommend that you never reuse the same password across different websites and other online products and services. Be sure to sign off when finished using our websites, especially if you are using a shared or public computer. We will not be responsible or liable for any loss or damage, such as a third party’s unauthorized access to your information, if you fail to comply with this provision.

Please be aware that information disclosed to us in e-mails may not be secure or encrypted and thus may be available to others. Exercise caution when deciding to disclose any personal or confidential information in e-mails sent to us, or when using email tools on our websites to send communications to others (e.g., political representatives).

For more information, please read our complete Privacy Policy.