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What's behind our electronics store Ratings?

The Consumer Reports National Research Center comprises highly trained social scientists, including 9 Ph.D.s, using state-of-the-art techniques to survey more than 1 million consumers each year about products, services, health care and consumer issues.
We look for:
  • Reader score
    Overall satisfaction.
  • Product quality
    Quality of purchased product.
  • Customer service
    Reflects in-store sales help for walk-in shoppers and online or phone support for online shoppers.
  • Price paid
    Price paid for purchased product.
  • Selection
    Selection of brands or models available from retailer.
  • Checkout ease
    Ease of checkout process.
  • Website usability
    Reflects usability of website (e.g., navigation, clarity, completeness) for in-store shoppers and a lack of problems using the retailer's website for online shoppers during the purchase process.
  • Walk-in retailer buying ease
    Reflects fewer problems encountered during the in-store purchase such as sale items being unavailable, long checkout lines, crowded displays, etc.
  • Walk-in retailer web customer support
    Reflects web customer service such as FAQs, e-mail notifications, shipping trackers, live chat or phone support staff.


Follow Consumer Reports

If you're looking for information about electronics stores, Consumer Reports is your best resource. Consumer Reports’ electronics store reviews will give you honest buying advice that you can trust. Use our electronics store buying guide to discover which features are most important to consider. We also provide unbiased ratings and electronics store reviews to help you choose the best electronics store for your needs.

Electronics store buying guide

If you're planning to buya laptop,a tablet, or a TV--the three most common purchases among the 40,000-plus people we surveyed--and you've got time to wait for shipping, shopping online is probably your best bet. Our subscribers credit websites with better customer service, product selection, and prices, not to mention faster checkouts (based on more than 62,000 shopping experiences at 25 walk-in stores, 22 online retailers, and various independent stores.

At the end of the day, however, consumers chose to make their electronics purchases at a walk-in store 59% of the time. And most were very satisfied or completely satisfied with the overall experience.

Use the following information to help you decide where to shop this season:

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