Stores are ordered based on reader score, which reflects overall satisfaction with the shopping experience and isn't limited to the criteria listed in the table. A score of 100 would mean all respondents were completely satisfied, 80 would mean very satisfied, on average; 60, somewhat satisfied.
The rating criteria include scores for: cleanliness, competitive prices, fresh store-prepared foods, staff courtesy, checkout speed, produce quality, produce variety, meats/poultry quality, store brand quality, selection of healthy options, prices of organic options, selection of locally produced products, and variety of international products/multicultural foods.
Our scores for online grocery services were based on hours of delivery, timeliness, updates on food availability and delivery progress, and the cost of delivery, among several other attributes specific to online grocery shopping.
Whether it’s because of more shopping options or lower tolerance for grocery stores that don’t meet their needs, consumers are less loyal to any one particular food retailer than in the past. Instead, they’re cherry-picking to take advantage of vendors’ particular strengths.