Best and Worst Phone Plan Providers
The top cellular companies from CR's latest survey provide excellent value, customer support, and more. And every one of them is a smaller provider.
When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more.
Switching to a new wireless carrier may seem like a hassle, but according to the latest Consumer Reports member survey, it’s well worth the effort. Of the CR members who changed service providers in the past year, 60 percent shrank their monthly bill, and almost a third managed to save more than $40 per month.
Many of the CR members who saved money did so by moving to a smaller service provider and away from one of the "Big Three" wireless carriers (AT&T, T-Mobile, and Verizon).
“Smaller providers are clearly doing a better job at bringing in new customers, largely due to lower costs,” says Tian Wang, CR’s manager of survey research. “Customers of smaller providers also tend to say they’re more satisfied with their service overall.”
