Most and Least Reliable Phone Brands

If you're looking for a problem-free phone, here's what to consider based on the latest results from Consumer Reports’ annual smartphone survey

By Courtney Lindwall
Home & Tech Writer

Updated December 6, 2024

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Photo illustration of a stack of different cell phones with a thumbs up and thumbs down. — We asked CR members to rate their experiences with their phones. Here's how Apple, Samsung, and others deliver on reliability and owner satisfaction.

There’s a lot to consider when buying a new cell phone. There’s your budget, of course, and whether you want an iPhone or an Android phone. The size of the phone, the camera setup, and the device’s battery life should all play a role in your decision, too. What’s right for one person might not be ideal for another.

But one thing everyone wants is a phone that will be problem-free for as long as possible.

Become a member to read the full article and get access to digital ratings.

We investigate, research, and test so you can choose with confidence.

Courtney Lindwall

Courtney Lindwall is a writer at Consumer Reports. Since joining CR in 2023, she’s covered the latest on cell phones, smartwatches, and fitness trackers as part of the tech team. Previously, Courtney reported on environmental and climate issues for the Natural Resources Defense Council. She lives in Brooklyn, N.Y.