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    CR Expert Take

    How did it perform in our expert lab testing?

    Overall Score

    The Overall Score for this model is derived from our expert lab test results.
    Unlock ratingswith membership.
    Current Range of Tested Streaming Media Devices

    What goes into the Overall Score?

    Ease of use
     /  5
    Features
     /  5
    Picture quality
     /  5
    Data privacy
     /  5
    Data security
     /  5
    Connectivity
     /  5
    First time setup
     /  5
    Everyday use
     /  5
    Security
     /  5

    Detailed Test Results

    Streaming Services.
    Premium:
    Netflix, Amazon Instant Video, Hulu, HBO Go, HBO Now, MLB.TV Premium, NFL, NBA, NFL Sunday Ticket, MLS, WWE Network, UFC, Showtime, Sling Television, Gamefly Streaming, Movies anywhere, PlayStation Vue, DirecTV NOW, Starz, CBS All Access
    Other:
    YouTube, Pandora, Spotify, Twitter, and more

    Description. This thumb-drive-like Amazon Fire TV with 4K Ultra HD and Alexa Voice Remote has a small, diamond shape black enclosure. The rear panel contains a micro-usb power port, one HDMI input, and lacks an Ethernet jack. The Fire TV with Alexa Voice Remote comes with a relatively simple remote that operates via Bluetooth rather than infrared (IR). It has a circular navigation control, a built in mic, and a dedicated button to go to the voice search.

    Setup. This player is generally easy to set up. There is an onscreen setup guide the first time you power up the player that syncs the Bluetooth remote and then automatically scans for available Wi-Fi networks, but it doesn't support WPS connections that let you pair the device without entering a password. Since you are buying it right from Amazon, if you have a Prime account, your account information and any content stored in the Amazon Cloud Drive or Amazon Music services will be automatically loaded onto the player. At the end of the setup, it even has a tutorial video that shows you how to use the more advanced features, including the voice search. We found updating the player's firmware was easy thanks to automatic prompts.

    Ease of use. For everyday use the box is generally easy to use:
    Interface. The main home screen uses a list on the left side to go through the main categories (home, movies, TV, apps, etc.) and graphic tiles divided into sub-sections (most popular, recent, new releases, etc.) on the right. All of the movie and TV content displayed on the home screen is from Amazon Instant Video and will load almost instantly. However, you cannot manually organize your apps which can make it harder to use if a favorite app is not at the beginning of the default layout. Though, if you use it often it will stay in the "Recent" section of the home screen. It also has a very responsive voice search function that will search a few of the video streaming services and your Amazon Music account for content. The voice search now also uses Alexa, Amazon’s answer to Apple’s Siri, to add to shopping and to-do lists, find out the current weather and news, and other information. Thanks to its quad-core processor, we found this player's response to be noticeably fast, which made navigating the menus and content pleasing.
    Remote control. The provided remote is very simple, with few buttons. The buttons' size and labeling is good, with high enough contrast that they can still be seen in a room with low light conditions. However, some buttons use non-standard icons, so it may take a while to get used to their functions. The remote uses a Bluetooth connection so it doesn't require line of sight to control the box. It also has a built in mic and a dedicated button to easily bring you to the voice search. You can download an iOS, Android, or Fire OS app that lets you use a phone or tablet to control the player, use the device's mic for voice searches, and use the device's QWERTY keyboard to enter text, making it easier to enter passwords.

    Picture quality. This player supports 4K UHD output. In general we found the streaming picture quality for both HD and UHD to be excellent. 4K content is better than standard DVDs but not quite as sharp or detailed as from a 4K UHD Blu-ray disc, and UHD content matches what we see with streaming content on the best UHD Smart TVs. However, you will need an UHD TV in order to stream UHD content and the quality of the video that you'll get is largely dependent on the speed of your wired or wireless network.

    Audio. This player will output multichannel digital audio via its HDMI output.

    Connections. It supports the latest Wi-Fi standard (802.11ac), which supports dual-band 5GHz networks. There is no built-in support for it or DLNA, so you cannot play music, photos, or videos directly thought the player. In order to play your personal photos and videos they need to be loaded to your Amazon Cloud Drive through a computer or mobile device, and your music needs to be loaded to your Amazon Music account. It supports "casting," which allows you to load content from YouTube and Netflix onto the player and control the video from the app on your mobile device. It does not supports screen mirroring, so you can't mirror the screen of any Android, Fire OS, or Windows device on to your TV via the player.

    Miscellaneous. It supports 4K UHD resolution output and will play UHD content from several streaming services including Netflix, YouTube, and Amazon, but will not play any personal UHD photo and video files. You also need to have an Ultra HD TV to be able to view the 2160p output.

    Firmware Version. All players are evaluated using the latest firmware version available at the time of testing.
    Firmware version for the Amazon Fire TV with 4K Ultra HD and Alexa Voice Remote is: Fire OS 6.2.1.0 (NS6210/397)


    About Firmware Version. Our test results are valid for the version of firmware indicated above. If your player's firmware differs from the one shown you either have an older or a newer version of firmware. Manufacturers may periodically upgrade the players’s firmware to enhance operation, fix bugs, or add features. Firmware upgrades may be downloadable directly to your player via a wired or wireless network, USB port, or memory card, depending on your player’s capability. You can check your player’s firmware version, or upgrade to the latest firmware by pressing the menu button on your remote and navigating to the appropriate submenu, typically under settings. Consult the user manual or manufacturer’s website if further guidance is needed.

    About

    The Amazon Fire TV with 4K Ultra HD and Alexa Voice Remote is part of the Streaming Media test program at Consumer Reports. In our lab tests, Streaming Media Devices models like the Fire TV with 4K Ultra HD and Alexa Voice Remote are rated on multiple criteria, such as those listed below.

    Ease of use: This score reflects how easy it is to use on a normal basis. Testing includes how easy it is to use the remote and user interface for common tasks and its responsiveness when launching apps and navigating the menus to access shows and movies.

    Features: This score reflects the presence or absence of features, like highest supported WiFi, Casting, supported audio and video formats, including the availability of the most popular streaming apps.

    Picture quality: Picture quality includes image clarity, color accuracy, and contrast of streaming video at the highest capable resolution. However, the quality of the video that you'll get is largely dependent on the speed of your wired or wireless network and the TVs own picture quality limitations.

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