15.5 Million Dynabook AC Adapters for Older Toshiba Laptops Recalled for Fire and Burn Hazards

The adapters were sold individually and with computers between 2008 and 2014 and will be replaced free of charge

Allen St. John, Consumer Reports Senior Home & Tech Writer.

By Allen St. John
Senior Home & Tech Writer

February 21, 2024

Dynabook is recalling 15.5 million AC adapters sold individually and with Toshiba brand laptops because of fire and burn hazards. The units covered by the Consumer Product Safety Commission recall were produced between April 2008 and December 2012 and sold until 2014.

They will be replaced by the company at no cost. Consumers can contact Dynabook by phone at 800-457-7777 from 8 a.m. to 8 p.m. EST Monday through Friday, by email at dba-acadapter2024@dynabook.com, or online at support.dynabook.com/recall2024ax.

The company has received 679 reports of the AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.

Recalled Toshiba Laptop AC Adapters with serial number and model circled. — For help in identifying a recalled model, see the details below.

The Details

Devices affected: The recall involves 15.5 million AC adapters sold in the U.S. either with Toshiba laptops or separately for $25 to $75. About 1.3 million more devices were sold in Canada.

The units are black and have model numbers, serial numbers, and date codes printed on the rating label. The date codes are between April 2008 and December 2012 and are listed in either a year/month format (e.g., April 2008 is 0804) or a year/week format (e.g., week 15 of 2008 is 0815).

A full list of the model names and numbers of the units covered by the recall can be found on the CPSC website.

The devices were sold at various stores nationwide and Toshiba.com from April 2008 through April 2014.

The problem: The AC adapters can overheat and spark, posing burn and fire hazards.

The fix: Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement.

Go to support.dynabook.com/axx2024 for help in identifying the adapters involved in the recall and instructions on how to order a replacement. Consumers need to submit a photo of the AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.

How to contact the manufacturer: Call 800-457-7777 from 8 a.m. to 8 p.m. EST Monday through Friday, send email to dba-acadapter2024@dynabook.com, or go to support.dynabook.com/recall2024ax.

CPSC recall number: 24-122

Allen St. John

Allen St. John has been a senior product editor at CR since 2016, focusing on digital privacy, audio devices, printers, and home products. He was a senior editor at Condé Nast and a contributing editor at publications including Road & Track and The Village Voice. A New York Times bestselling author, he's also written for The New York Times Magazine, The Wall Street Journal, and Rolling Stone. He lives in Montclair, N.J., with his wife, their two children, and their dog, Rugby.