LG Settles Class-Action Lawsuit Over Refrigerator Compressors
Consumers with certain LG refrigerators can receive compensation for repairs or damages
If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to anywhere from $50 to more than $3,500 in compensation as part of a class-action lawsuit LG settled last week.
For details on how you can file a claim, see "How to Know If You’re Covered by the Settlement," below.
According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. The settlement covers 31 models.
In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. "The settlement resolves a pending lawsuit about alleged refrigerator cooling issues," says John Taylor, senior vice president of LG Electronics USA. "Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction."
As part of the settlement, LG is providing qualifying consumers with anywhere from $50 to more than $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem.
How LG Fridges Perform in CR's Tests and Surveys
LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability.
"A Good rating on this attribute, which is the middle rating of CR’s ratings scale, means that their problem rate hovers around the average of what one should expect within the first five years of ownership for a refrigerator," says Simon Slater, CR’s associate director of survey research. "Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability."
Our surveys also look at refrigerator problems that arise, including compressor problems. Our 2019 survey shows that LG French-doors are an outlier for compressor problems, with 8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides.
How to Know If You're Covered by the Settlement
Who qualifies? Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017. You can see a list of covered models with the relevant serial number ranges on the settlement website. According to Park, LG will also be sending prequalified claim forms to certain customers in its records.
How to File a Claim
You can file a claim by going to the settlement website and filling out a claim form. You can also email a completed claim form to LG or mail the company a physical copy of the form.
What if you own a covered model but haven’t had a problem? If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a "no-cooling event" occurs within five years from the purchase date. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. You can obtain these benefits by submitting an Enhanced Warranty Claim Form (PDF) or contacting LG.
What are the deadlines? The deadline to file a claim for a past cooling issue is Jan. 11, 2021. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020.
When will you receive the money? Payments will be sent to qualifying consumers once the settlement receives final approval from the court. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey.
Clarification: This article, originally published Sept. 15, 2020, has been updated to include additional levels of compensation consumers are entitled to for repairs and damages.
