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Best & worst cars for owner satisfaction

Published: October 2012

To pin down how owners really feel about their current car, we ask a simple question: “Considering all factors (price, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?” For each class, the vehicles garnering the largest percentage of “definitely yes” votes get the award for “most satisfying,” and those with the fewest “definitely yes” votes are consigned to the “least satisfying” bin. That analysis, which focused on 2010 through 2013 models, was based on 350,000 survey responses from Consumer Reports’ magazine and online subscribers.

Category Most satisfying % definitely buy again Least satisfying % definitely buy again
Small hatchback Volkswagen Golf TDI
80%		 Toyota Matrix*
53%
Small sedan Volkswagen Jetta TDI* 74 Nissan Versa* 49
Family sedan Toyota Camry Hybrid* 87 Chevrolet Impala 53
Upscale/luxury car Audi A7* 90 Buick Regal (non-turbo)* 57
Wagon Toyota Prius V* 83 Toyota Venza (4-cyl.) 60
Sports/sporty cars Chevrolet Corvette/Porsche 911 91 Honda CR-Z* 63
Small SUVs Mazda CX-5* 80 Mitsubishi Outlander*/Jeep Liberty 52
Midsized SUVs Jeep Grand Cherokee (V8)* 81 Ford Explorer (V6, 4WD)* 61
Large/luxury SUVs Dodge Durango*/Porsche Cayenne* 81 Nissan Armada* 52
Minivan Honda Odyssey* 78 Dodge Grand Caravan* 62

* Indicates a score based on only one or two model years of data.

   

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