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    Would You Buy Your Car Again?

    Consumer Reports' annual car owner satisfaction survey

    Last updated: December 2014

    Tesla Model S

    Our subscribers know what they want: everything. They want fun cars with a touch of luxury that do what's expected.

    That's what we found in Consumer Reports' annual owner-satisfaction survey, covering 350,000 vehicles from one to three years old.

    We asked subscribers whether they would get the same car all over again, and to consider attributes such as styling, comfort, features, cargo space, fuel economy, maintenance and repair costs, overall value, and driving dynamics. Owners of a sporty, luxurious, or fuel-efficient hybrid or electric- or diesel-powered vehicle were most likely to answer "definitely yes."

    With a single model that checks all of those boxes, Tesla Motors has built a rabid following since the car's 2012 launch, reflected in 98 percent of Model S owners saying they would definitely purchase it again. Not only is the Tesla roomy, comfortable, and a lot of fun to drive, but it also has low operating costs—returning the equivalent of 84 mpg (a consolation, of sorts, for the car's $90,000-plus as-tested price).

    Next-most-satisfying were four sports cars: The Chevrolet Corvette and a trio of German models from Stuttgart—the Porsche Cayman, Boxster, and 911.

    Rounding out the top 10 were the Mercedes-­Benz E250 BlueTec diesel, Porsche Cayenne SUV, BMW 328d (another diesel), muscular Dodge Challenger V8, and Chevrolet Volt plug-in hybrid.

    The unhappy car owner is rarer than you might think: Of the 280-plus models in our survey, only four vehicles had less than 50 percent of owners who would "definitely" purchase the car again.

    Across all vehicles, the average satisfaction rate was about 70 percent.

    And it seems our subscribers agree with our recommendations: All but two of the top 10 vehicles are "recommended" in Consumer Reports' overall Ratings of cars we tested. The exceptions: the Porsche Cayman, which we haven't tested, and the Mercedes-Benz E250 BlueTec, which doesn't have sufficient reliability data.

    When given a choice between traditional gas engines and alternative powertrains, owners rank hybrids, electric cars, and diesels as the most satisfying choices in almost every category in which they compete. The Chevrolet Volt and Toyota Prius topped our lists of compact cars, with 85 and 82 percent, respectively, of buyers saying they would buy those cars again. Among midsized sedans, the Honda Accord Hybrid and Ford Fusion Energi led the pack.

    Fuel-efficient diesels also proved popular. The Mercedes-Benz E250 BlueTec diesel finished second to the Tesla among fuel-efficient cars, and 86 percent of BMW 328d buyers would buy another. Volkswagen's Passat, Beetle, and Jetta diesel variants also ranked high in their categories. In the pickup-truck category, all of the top scorers have diesel engines.

    As far as fuel economy, it's all about meeting expectations. Owners were as happy with Chevrolet Corvettes as with four-­cylinder Nissan Altimas. People recognize what they are getting into; less than 10 percent of owners felt OK about their thirsty Nissan Titans and Ford heavy-duty pickups.

    SUV buyers expressed a preference for spacious, capable vehicles that are pleasant to drive, easy to see out of, and as efficient as possible. That includes the Porsche Cayenne (87 percent) in luxury SUVs, Subaru Forester (83) among small SUVs, Toyota Highlander V6 (82) in midsized SUVs, and Chevrolet Suburban and Tahoe and their GMC twins (84) in large SUVs.

    You might think that more cargo space would be more satisfying. But it's more about perceptions. The smartly packaged Tesla was considered just as satisfying as beasts of burden such as the Suburban and Yukon XL. Hybrids with batteries that rob space in the trunk were the biggest disappointments. Only 18 percent of owners were very satisfied with the space in the Honda Accord Hybrid and just 7 percent with the Ford Fusion Energi.

    But it turns out that prestige can take a backseat to value. Hyundai Equus buyers felt the most satisfied, with 88 percent saying they got what they expected for the price. Corvette owners felt they were getting exotic-­car performance at a relatively budget price. But those who own the Range Rover Evoque, Mini Countryman, Infiniti QX70, and various iterations of the BMW 3 Series found the least value for their money—those models satisfied barely 50 percent of owners.

    For related information about reliable and affordable used models read "The best used cars for under $20,000."

    How cars compare

    Luxury cars are more satisfying on the whole, our subscribers report. When we broke down owner-satisfaction results by brand, the six most satisfying makes were all luxury brands, led by Tesla. Perhaps it's no surprise, too, that Porsche, Audi, Mercedes-Benz, Lexus, and Jaguar owners felt that they've made it and bought the car of their dreams.

    The top-scoring mainstream brands were Subaru, Ram, Dodge, Chrysler, Honda, Chevrolet, and Mazda.

    Not all luxury brands proved very satisfying; Cadillac, Acura, and Infiniti all ranked in the ­bottom half. The least satisfying brands were Buick, Hyundai, Kia, Nissan, and Mitsubishi.

    *Data based on one model year only.

    Hybrids/electric cars

    Make & model Definitely buy again
    Tesla Model S
    98%
    Chevrolet Volt 85
    Honda Accord Hybrid* 85
    Ford Fusion Energi 84
    Toyota Prius 82
    Lexus ES 300h Hybrid
    81
    Toyota Avalon Hybrid
    80
    Ford C-Max Energi 79
    Toyota Camry Hybrid
    78
    Nissan Leaf 77
    Toyota Prius V 77
    Ford Fusion Hybrid
    74
    Lincoln MKZ Hybrid
    74
    Toyota Prius C
    73
    Honda CR-Z
    72
    Ford C-Max Hybrid 70
    Toyota Prius Plug-in Hybrid 69
    Honda Civic Hybrid 68
    Volkswagen Jetta Hybrid 66
    Lexus CT 200h 66
    Hyundai Sonata Hybrid
    60
    Kia Optima Hybrid 56

    Compact cars

    Make & model Definitely buy again
    Mazda3 (2.5L)* 79%
    Mazda3 (2.0L)* 77
    Volkswagen Beetle TDI 76
    Volkswagen Jetta TDI 72
    Toyota Corolla* 71
    Kia Forte*
    70
    Dodge Dart (2.0L)
    70
    Honda Civic Coupe
    70
    Fiat 500L* 69
    Volkswagen Beetle (2.0T) 68
    Dodge Dart (1.4T)* 68
    Subaru Impreza 68
    Kia Soul* 67
    Chevrolet Cruze (1.4T) 65
    Honda Civic Sedan
    65
    Scion xB 63
    Volkswagen Jetta (1.8T)* 61
    Hyundai Elantra Sedan 60
    Hyundai Elantra GT 57
    Chevrolet Cruze (1.8L) 56
    Ford Focus
    54
    Volkswagen Jetta (4-cyl., nonturbo) 51
    Nissan Sentra 47

    Subcompact cars

    Make & model Definitely buy again
    Fiat 500 64%
    Chevrolet Sonic 62
    Chevrolet Spark 62
    Nissan Versa Note* 60
    Smart ForTwo 58
    Toyota Yaris 57
    Hyundai Veloster 56
    Mazda2 56
    Hyundai Accent 55
    Ford Fiesta 51
    Kia Rio
    46
    Nissan Versa Sedan 42

    Coupes & convertibles

    Make & model Definitely buy again
    Audi S5 79%
    Audi A5 77
    Honda Accord Coupe (V6)
    75
    BMW 4 Series* 75
    Honda Accord Coupe (4-cyl.)
    74
    Volkswagen Eos 73
    Mercedes-Benz E-Class Coupe & Convertible 71
    Lexus IS Convertible 70
    Infiniti Q60 68
    BMW 6 Series 62

    Midsized cars

    Make & model Definitely buy again
    Mazda6* 81%
    Volkswagen Passat TDI 80
    Honda Accord Sedan (4-cyl.)
    76
    Honda Accord Sedan (V6) 73
    Ford Fusion (2.0L EcoBoost) 71
    Kia Optima (turbo) 70
    Ford Fusion (1.5L EcoBoost) 68
    Toyota Camry 68
    Volkswagen Passat (1.8T)* 65
    Chevrolet Malibu (4-cyl.)
    64
    Kia Optima (4-cyl.)
    62
    Ford Fusion (4-cyl., nonturbo) 62
    Nissan Altima 59
    Volkswagen Passat (V6) 56

    Sporty cars

    Make & model Definitely buy again
    Chevrolet Corvette Stingray* 95%
    Porsche Cayman 91
    Porsche Boxster 91
    Porsche 911 88
    Dodge Challenger (V8) 86
    Chevrolet Camaro (V8) 84
    Mazda MX-5 Miata
    84
    Mercedes-Benz SL 80
    BMW Z4 80
    Audi S4 78
    Fiat 500 Abarth* 74
    Dodge Challenger (V6) 73
    Scion FR-S 71
    Subaru BRZ 71
    Mercedes-Benz SLK
    70
    Chevrolet Camaro (V6) 70
    Honda Civic Si
    69
    Ford Focus ST
    68
    Nissan 370Z 66
    Hyundai Genesis Coupe
    58

    Luxury compact cars

    Make & model Definitely buy again
    BMW 328d (diesel)* 86%
    BMW 335i 76
    Lexus IS 250 Sedan* 73
    Audi A4 71
    Volvo S60 71
    BMW 320i, 328i (AWD) 68
    Lexus IS 350 Sedan* 68
    Cadillac ATS (V6) 67
    BMW 320i, 328i (RWD) 66
    Infiniti G Sedan 65
    Buick Regal   64
    Buick Verano 63
    Cadillac ATS (turbo) 63
    Volkswagen CC 62
    Mercedes-Benz CLA 250* 61
    Acura ILX 57
    Cadillac ATS (4-cyl.)
    56
    Infiniti Q50 (V6)* 54

    Luxury midsized/large cars

    Make & model Definitely buy again
    Mercedes-Benz E-Class Sedan (diesel)* 88%
    Audi A7 84
    Audi A8 84
    Audi A6 84
    Cadillac CTS (V6)* 83
    Lexus LS 81
    Mercedes-Benz E-Class Sedan (V8) 81
    Mercedes-Benz S-Class 81
    BMW 5 Series (V8)
    81
    Hyundai Equus 80
    Lincoln MKZ (V6) 80
    Porsche Panamera 80
    Lexus ES (V6) 79
    Mercedes-Benz CLS
    78
    Jaguar XJ 77
    Mercedes-Benz E-Class Sedan (V6) 75
    Jaguar XF
    74
    Lexus GS (V6) 74
    Volvo S80 73
    Lincoln MKZ (4-cyl. EcoBoost) 71
    BMW 5 Series (6-cyl.)
    70
    Infiniti Q70 68
    BMW 5 Series (4-cyl.) 68
    BMW 7 Series   66
    Lincoln MKS 66
    Cadillac XTS 66
    Acura RLX* 59

    Large cars

    Make & model Definitely buy again
    Dodge Charger (V8) 82%
    Chevrolet Impala (V6)* 80
    Ford Taurus SHO 78
    Chrysler 300 (V8) 77
    Dodge Charger (V6) 76
    Chrysler 300 (V6) 75
    Kia Cadenza* 71
    Toyota Avalon (V6) 69
    Hyundai Azera 69
    Nissan Maxima 69
    Chevrolet Impala (4-cyl.)* 67
    Ford Taurus (FWD) 65
    Buick LaCrosse (V6) 62
    Buick LaCrosse (4-cyl.) 53

    Large SUVs

    Make & model Definitely buy again
    Chevrolet Suburban* 84%
    GMC Yukon XL* 84
    Chevrolet Tahoe* 84
    GMC Yukon* 84
    Dodge Durango (V8)* 81
    Ford Flex (V6) 80
    Ford Flex (EcoBoost) 72
    Dodge Durango (V6)* 71
    Toyota Sequoia
    69
    Chevrolet Traverse 66
    GMC Acadia 63
    Nissan Armada 57

     

    Luxury compact SUVs

    Make & model Definitely buy again
    Audi Q5 (diesel)* 84%
    Mercedes-Benz GLK (diesel)
    82
    Audi Q5 (gas) 77
    Mercedes-Benz GLK (V6) 72
    BMW X3 (4-cyl.) 71
    Acura RDX 70
    Volvo XC60 (6-cyl.) 68
    BMW X3 (6-cyl.) 68
    Buick Encore 67
    Cadillac SRX
    66
    Infiniti QX50 65
    BMW X1 64
    Land Rover Range Rover Evoque 63

    Small SUVs

    Make & model Definitely buy again
    Subaru Forester (nonturbo)* 83%
    Subaru Forester (turbo)* 80
    Jeep Cherokee (V6)*
    77
    Mazda CX-5 (2.5L) 76
    Honda CR-V 71
    Subaru XV Crosstrek 70
    Nissan Rogue* 68
    Mazda CX-5 (2.0L) 66
    Mini Countryman
    66
    Ford Escape (2.0L EcoBoost) 64
    Toyota RAV4 64
    Volkswagen Tiguan
    61
    Nissan Juke 58
    Jeep Cherokee (4-cyl.)* 58
    Kia Sportage 57
    Mitsubishi Outlander* 55
    Jeep Patriot
    55
    Mitsubishi Outlander Sport 55
    Ford Escape (1.6L EcoBoost) 54
    Ford Escape (4-cyl., nonturbo)
    54
    Hyundai Tucson 53
    Jeep Compass 43

    Luxury midsized/large SUVs

    Make & model Definitely buy again
    Porsche Cayenne 87%
    Lexus LX 84
    Volkswagen Touareg 80
    Lexus RX 78
    Lexus RX Hybrid 78
    Land Rover Range Rover Sport*
    76
    Audi Q7 76
    Lexus GX
    75
    Acura MDX* 75
    Mercedes-Benz GL-Class 73
    Infiniti QX80 73
    Buick Enclave 72
    Mercedes-Benz M-Class 72
    BMW X5 (6-cyl.) 71
    Lincoln MKX 65
    Infiniti QX70 61
    Infiniti QX60 60

    Midsized SUVs

    Make & model Definitely buy again
    Toyota Highlander (V6)* 82%
    Jeep Grand Cherokee (diesel)* 79
    Jeep Grand Cherokee (V8)*
    78
    Jeep Wrangler
    74
    Toyota Highlander Hybrid
    74
    Hyundai Santa Fe (V6) 73
    Toyota Highlander (4-cyl.) 72
    Kia Sorento (V6)* 72
    Ford Explorer (V6, EcoBoost) 72
    Toyota 4Runner (V6) 71
    Nissan Xterra 71
    Hyundai Santa Fe Sport (turbo) 70
    Jeep Grand Cherokee (V6)* 70
    Hyundai Santa Fe Sport (4-cyl.) 68
    Honda Pilot 68
    Ford Explorer (V6)
    65
    Ford Edge (4-cyl.) 64
    Mazda CX-9 63
    Ford Explorer (4-cyl.) 63
    Chevrolet Equinox (V6) 61
    GMC Terrain (V6) 61
    Ford Edge (V6)
    61
    Chevrolet Equinox (4-cyl.)
    60
    GMC Terrain (4-cyl.) 60
    Kia Sorento (4-cyl.) 56
    Dodge Journey 54
    Nissan Pathfinder 52

    Wagons

    Make & model Definitely buy again
    Mercedes-Benz E-Class Wagon 80%
    Volvo XC70 79
    Audi Allroad
    79
    Honda Crosstour
    66
    Toyota Venza (V6) 63
    Toyota Venza (4-cyl.)
    58

    Minivans

    Make & model Definitely buy again
    Honda Odyssey 76%
    Toyota Sienna (FWD) 73
    Toyota Sienna (AWD) 69
    Chrysler Town & Country
    65
    Dodge Grand Caravan 65
    Nissan Quest 64
    Mazda5 63

    Pickup trucks

    Make & model Definitely buy again
    Ford F-250 & F-350 (diesel) 80%
    Chevrolet Silverado 2500 & 3500 HD (diesel) 79
    GMC Sierra 2500 & 3500 HD (diesel) 79
    Ram 2500 & 3500 (diesel) 77
    Ram 1500 (V8, 2WD) 77
    Chevrolet Silverado 1500 (V8)* 75
    GMC Sierra 1500 (V8)* 75
    Ram 1500 (V8, 4WD) 74
    Toyota Tundra (V8) 73
    Ram 1500 (V6)
    71
    Toyota Tacoma (V6) 70
    Toyota Tundra (V6) 68
    Ram 2500 & 3500 (gas) 67
    Chevrolet Silverado 1500 (V6)* 64
    GMC Sierra 1500 (V6)* 64
    Ford F-250 & F-350 (gas) 61
    Toyota Tacoma (4-cyl.) 61
    Nissan Frontier 60
    Nissan Titan 57

    How the brands fared

    Owner-satisfaction results based on the average score across all model lines.

    Brand Average score
    Tesla 98
    Porsche 87
    Audi 79
    Mercedes-Benz 76
    Lexus 76
    Jaguar 75
    Subaru 74
    Ram 73
    Dodge 73
    Volvo 73
    Chrysler 72
    Honda 72
    Chevrolet   72
    Mazda 72
    BMW 71
    GMC 71
    Lincoln 71
    Toyota 70
    Land Rover 70
    Fiat 69
    Ford 67
    Volkswagen 67
    Scion 67
    Jeep 67
    Cadillac 67
    Mini 66
    Acura 65
    Infiniti 64
    Buick 64
    Hyundai 63
    Kia 63
    Nissan 61
    Smart 58
    Mitsubishi 55
    Editor's Note:

    This article also appeared in the January 2015 issue of Consumer Reports magazine.



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