53 people have reviewed this model.
| About - Whirlpool Duet Steam WFW9750W[W] |
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The Whirlpool Duet Steam WFW9750W[W] is part of the washing machine test program at Consumer Reports. In our lab tests, front-loading washing machine models like the Duet Steam WFW9750W[W] are rated on multiple criteria, such as those listed below.
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| About This Brand |
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As with Kenmore, Whirlpool has a number of lines: Whirlpool Duet HT, Whirlpool Duet Steam, Whirlpool Duet Sport HT, and Whirlpool Duet Sport. In the coming year, Whirlpool will be promoting and advancing the use of steam on more of its models across the line. Prices range from $800 to $1,600. Whirlpool washers are known for the wide range of model choices and the variety of features on those machines. |
| Read our Brand Reliability |
| Features & Specs - Whirlpool Duet Steam WFW9750W[W] | |
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Energy star |
Yes |
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Stainless-steel tub |
Yes |
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Auto temp. control |
Yes |
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Auto bleach dispenser |
Yes |
| More features and specs | |
Consumer Reports User Reviews
Already own it? Write a review
Replacing lemon after 6 years of repairs
3/11/2013
Pros
Adjustable Settings
Clean Clothes Well
Energy Efficient
Large Capacity
Cons
Breaks Down
Shakes/Moves
Best Uses
Everyday Clothes
Comment:
Family of four with basic laundry needs. Bedding twice a month. This washer worked fine when we first purchased it, but as soon as the one year warrantee was up, we started having problems. We have had it repaired at least five times and have had to replace a sensor, which was almost impossible to get based on demand and the main circuit board, which, for the expense, we should have shopped for a new washer then. It is malfunctioning yet again, and we refuse to out any more money into repairing it. Sadly, I am not seeing consistently good reviews for any washing machines. I don't know what I'm going to get to replace this dud of a machine.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Waste of Money!
2/13/2013
Pros
Cons
Breaks Down
Long Cycle
Noisy
Shakes/Moves
Best Uses
Comment:
Whirlpool's Duet Front Load Washer is a waste of money!!!<br /> I purchased a Duet washer just over a year ago, within 3 days it quit working and the retailer I bought it from replaced it with a new one. The replacement washer lasted just long enough for my warranty to expire. So I called the customer service number, which asks if I would like parts, need to schedule service, or if I needed affordable service plan options (unaware that it meant I could purchase a warranty before it was diagnosed) I scheduled a service call. After the initial $80 I received an estimate for $1460 to repair the washer! <br />After conversations with multiple people they were willing to pay for some of the parts, which still left me with almost $600 to pay and then they had the nerve to recommend if I fixed it to pay for an extended warranty!<br />Whirlpools Customer service and product are very disappointing. It is ridiculous that they would put out a product that is faulty and not stand behind it!
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
(1 of 1 customers found this review helpful)
Whirlpool Duet
12/3/2012
Pros
Adjustable Settings
Quiet
Spins Clothes Dry
Cons
Breaks Down
Long Cycle
Shakes/Moves
Best Uses
Delicates
Everyday Clothes
Comment:
the motor from the washer just popped for the third time, although the machine was under warranty the first time, each repair cost me a few hundred dollars and that's not counting the only shabby Whirlpool repair service in my area, they make appointments but they don't show up.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Other User Reviews
User has 6 Months of experience with this product
HORRIBLE Experience with this AWFUL machine and with WHIRLPOOL
04/27/2011
Strength
none
Weakness
Needs bearings replaced every two or three months
I purchased this machine in August 2010. Soon after purchasing, the machine started to make a noise that grew louder and louder. The technician came out and said the bearings had to be replaced. For anyone that may not know, this is NOT a small repair. It basically involves taking the machine apart and replacing the two big tubs. Once the parts arrived they came out to fix the machine and almost immediately, it started to make noise again. The technician came once more and told me that the bearings had to be replaced yet again. Unfortunately, I didnt buy this machine from Lowes, but from US-Appliance on the internet. I asked them to replace the machine and they refused. Ive called Whirlpool several times and theyve also refused to do anything, or show any concern whatsoever. Thankfully I purchased the machine with my AMX and was able to have the charge removed from my card and I am now shipping the machine back. Its ridiculous that a new washing machine wont work for more than a couple of months at a time without breaking down. I opted not to buy the extended service plan. I shouldnt have to buy and extended plan in order to get through the first few years with the machine. Its new and it should work. The machine came with a one year plan, but Ive lost all confidence in the machine. I certainly dont want to be stuck with it after the one year contract is over. Replacing the bearings is a $900.00 job and I could buy a brand new machine with that. Im very disappointed with the customer service and attitude Ive received from Whirlpool. I will not be buying anything else from them. For those of you who are happy with this machine, you are very lucky and are probably the exception more than the rule. I think the machine should be recalled. My service technician said this is one of the worst machines hes seen and that he is constantly repairing them. Buy this machine if you like to gamble. If not, please buy from a different manufacturer than Whirlpool. Whirlpool now owns several other brands so make sure you research to see which brands are owned by them. If this is representative of their quality, I dont want to risk good money on anything they produce.
Source: Price Grabber
