(3 of 3 customers found this review helpful)
Good Battery Life
Cannot Access Battery
Poor Touch Pad
I really liked this laptop when it was working but I was sent defective machines twice. I decided not to take a third, so I'm out a computer now and back to shopping. (It's worth noting that the technical support staff were outstanding. Also, Dell is giving me a full refund, which I wasn't guaranteed because the second machine broke down about 10 days past the 30-day return policy on the ORIGINAL machine, which is when the return policy clock starts counting down.) So, on the plus side, the keyboard was easy to use even in a darker room because it was backlit; the apps loaded quickly; the battery would last nearly a full day; the touchscreen worked really well. The cons: The power pack didn't work with the first machine and, apparently, the motherboard kicked the bucket in the 2 - 3 weeks I had the second machine; the touchpad was too sensitive so, when I would navigate, the app I was using would go away and I'd be dumped back on the desktop. One last con: I was never comfortable that the machine is designed to prevent users from accessing the battery; only a technician can get to it. Often, the only way I've found to reboot a laptop is to pull off the battery and reattach, so I didn't like not having the option. I'll add that in the short time I was able to use the machine, I didn't actually use a lot of apps and functionality so I can't really comment credibly on performance. For example, I never loaded photos and never used it as a tablet. I used it for video chatting on Skype and the camera was great. I'm disappointed I received two defective machines because I really liked the ergonomics, weight, size, and dual use.
How long have you owned it:
A month or less
No, I would not recommend this to a friend.