Grocery Store & Supermarket Buying Guide
Dinner Is in the Bag

Best Picks, Up and Down the Aisles

East Coast retailer Wegmans is at the top in our latest ratings of mpre than 60 grocery stores and food markets. Costco and Trader Joe’s, national chains located in many parts of the country, also are highly rated, though each has its limitations. If you have access to the well-ranked U.S. Military Commissary, take advantage of its prices, which on average are set lower than those of surrounding retailers. And if you’re unhappy with your grocery store, check our exclusive ratings for a good alternative.

1

A Cornucopia of Choices

Whether it’s because of more shopping options or lower tolerance for grocery stores that don’t meet their needs, consumers are less loyal to any one particular food retailer than in the past. Instead, they’re cherry-picking to take advantage of vendors’ particular strengths. Each month 68 percent of Americans shop at five or more types of food retailers—convenience stores, discount supercenters, farmers markets, specialty/natural-food stores, supermarkets, and warehouse clubs. In addition, they might go to more than one of each type of store, according to the Hartman Group, a food and beverage industry consulting company in Bellevue, Wash.

Experts say the supermarkets that have anchored many a community are struggling to compete in this competitive environment. Those that are doing well are premium stores such as Wegmans, specialty stores like Trader Joe’s, and discounters such as WinCo. “Traditional supermarkets are stuck in the middle,” says Laurie Demeritt, the Hartman Group’s chief executive officer.

2

Which Store Tops Our Ratings

Consumer Reports subscribers’ preferences mirror these trends. In our latest survey of 57,805 subscribers, East Coast chain Wegmans earned the top spot, a place it has held since 2006. Walmart, with the largest market share for food and beverages of any U.S. retailer, scored well for competitive prices but otherwise was at the bottom of our ratings.

Stores ranked highly for staff courtesy all did well in our overall ratings. But price is and always will be a great motivator. Grocers with the highest scores for competitive prices are for the most part near the top of our ratings. One such store, Woodman’s, which operates in Illinois and Wisconsin, passes savings on by selling certain items in bulk.

3

Online Grocers Are Making Inroads

Online grocers still represent a modest portion of the marketplace; in the U.S., just 23 percent of households buy food and beverages this way, according to research by the Food Marketing Institute, a food-retailing industry group, and Nielsen, the market research firm. But interest is projected to climb; 72 percent of all ages surveyed—and 80 percent of surveyed millennials—expect to buy groceries online in the future, the report notes.

Amazon is by far the largest online grocer. In 2016 consumers used Amazon’s food and beverage channels—including Amazon Prime and Amazon Pantry for packaged goods and AmazonFresh for fresh and nonperishable groceries—more than any other online grocery retailer, says Cowen and Company, an investment research firm. AmazonFresh tops our satisfaction ratings of four online grocers, though its competitors—Instacart, Peapod, and FreshDirect—are close behind.

4

Save With Shopping Tactics

Reducing your grocery bill is easy with a bit of imagination and planning. For instance, if you need only a few items during a shopping trip, skip the cart and consider a hand basket; shoppers who wheeled jumbo carts bought more than those wheeling regular or small ones, according to a study by the Cornell University Food & Brand Lab. You also can save by understanding how stores try to manipulate you, and adjusting your shopping patterns:

Shop Clockwise
Most stores have their main entrance on the right side, and customers tend to move counterclockwise, pushing with the left hand and picking up food with the right, says Paco Underhill, chief executive officer of Envirosell, a New York City-based research and consulting company focused on consumer behavior. When researchers compared those shoppers with people who went through a left entrance and shopped clockwise, they found the clockwise folk spent $2 less per trip, on average.

Beware of ‘Bumpouts’
These displays and shelves that curve or jut out into an aisle catch the eye and make merchandise more tempting. Supermarkets are organized to slow you down so that you'll buy more.

Don’t Assume There’s an Endcap Sale
When you reach the end of an aisle, don’t automatically reach for the displayed goods. “There’s the assumption that what’s on the endcap is a deal, but often it’s just not true,” Underhill says. “It’s where various manufacturers pay for the privilege to have a secondary display.” Tracking the price of commonly purchased items over a few weeks can help you discern when a sale is really offering a deal. And when there is a sale, grocery stores sometimes reset endcaps and other high-profile displays with sale items the day before the lower price takes effect (but without the new signage). If you grab and go too early, you’ll pay full price. That happened to one of our reporters.

Double-Check the Receipt
When an item scans at the wrong price, the Federal Trade Commission recommends that merchants offer consumers a reward, such as giving them the item free if there’s an overcharge. Some chains do so, but you may have to complain forcefully. Report frequent pricing mistakes to the FTC, your state attorney general, or your local consumer affairs office. Repeat violators can be fined.

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