(31 of 33 customers found this review helpful)
HIGH QUALITY AND EXPENSIVE MAINTENANCE
Routine Maintenance Cost
Kohler is high quality and the buyer pays for that. Remember these are standby generators for safe use in an emergency, for basics. <br /><br />When shopping for a generator it was difficult getting concise info upfront about the Kohler warranty's interplay with Kohler's annual $325, 40 step, one hour service call (i.e., for a 20 KW gas unit). The Kohler dealer/installer will do it at 6 months, then annually thereafter, and charge the expensive fee each time. <br /><br />A routine, annual 40 step inspection suggests a lot of things can go wrong, but how likely? we don't know. And there is a black box in the unit which reports to the servicer's computer software during inspection. Can any of this data be monitored by the owner, instead, and would that satisfy warranty requirements? Can the owner do any other maintenance (eg., oil change, air filter, etc.)? Are there warranty-accepted servicers nearby other than the dealer/installer, and which may be less expensive? <br /><br />Compare these costs with other manufacturers and the quality of their units. During a 5 year Kohler warranty (20 KW unit) the annual inspections would total about $1600 -- of course, an owner would continue inspections therefter regardless. What about such costs at the other brands?<br /><br />The best measure of whatever maintenance any unit really needs would be what's required by the warranty, since then the manufacturer is on the hook for repairs.
How long have you owned it:
Yes, I would recommend this to a friend.