Your membership has expired

The payment for your account couldn't be processed or you've canceled your account with us.

Re-activate

    Retailers tighten return policies

    You might have less time to return unwanted gifts

    Published: December 20, 2013 06:00 PM

    When buying holiday gifts over the next few days, you might want to verify retailer return policies, just in case they've changed from when you last shopped.

    In its latest annual return-policy survey, Consumer World reports that while most retailers' return policies have remained the same since last year, some have changed. Best Buy, Sears, and Toys "R" Us, for example, have decreased the amount of time you have to return at least some items. Other stores have made some items nonreturnable or imposed new restocking fees.  

    Consumer World also mentions some unusual polices, such as the 30-day return policy at OfficeMax, which excludes refunds on items the store no longer stocks. And the site lists 14 retailers whose policies it consider generous, including  Kohl's, Target, and Walmart.

    Remember, many stores extend their return periods during the holidays, letting you or your gift recipient take items back in January or beyond. So be sure to check. But don't assume a retailer's return policy is the same online as in its walk-in store. For advice on what to look for in a return policy, read our story "Be a Return-Friendly Gift Giver This Holiday."

    And if you receive a holiday gift that you want to return, read "5 Tips for Easy Returns of Unwanted Holiday Gifts" for advice on what to consider.

    —Anthony Giorgianni


    E-mail Newsletters

    FREE e-mail Newsletters! Choose from cars, safety, health, and more!
    Already signed-up?
    Manage your newsletters here too.

    Money News

    Cars

    Cars Build & Buy Car Buying Service
    Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.

    See your savings

    Mobile

    Mobile Get Ratings on the go and compare
    while you shop

    Learn more