The 2021 Toyota C-HR is among the least satisfying cars

Given the expense of buying a car and all the time drivers spend behind the wheel, it’s not surprising that car buyers are disappointed when a vehicle doesn’t live up to its promise.

More on Owner Satisfaction and Car Reliability

CR analyzed data from our latest member survey to measure the current state of vehicle owner satisfaction. The owner satisfaction score—based on whether owners say they would definitely buy the same car again if given the choice—measures whether a car has lived up to owner expectations.

Combined with CR’s ratings on testing and reliability, our owner satisfaction ratings give car buyers valuable guidance when they’re shopping for a vehicle. (Detailed information is available on the car model pages.)

Based on that analysis, the following models are the least satisfying. They’re presented in rank order, counting down to the least satisfying.

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Mazda CX-3

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2021 Mazda CX-3

Price Range: $20,790 - $22,190

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Predicted Reliability
Predicted Owner Satisfaction
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Nissan Kicks

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2020 Nissan Kicks

Price Range: $20,125 - $22,825

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Green Choice
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Infiniti QX60


Infiniti QX50

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2021 Infiniti QX50

Price Range: $38,050 - $56,950

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Predicted Reliability
Predicted Owner Satisfaction
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Jeep Compass

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2021 Jeep Compass

Price Range: $24,495 - $31,395

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Predicted Reliability
Predicted Owner Satisfaction
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Nissan Pathfinder

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2020 Nissan Pathfinder

Price Range: $31,980 - $44,910

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Predicted Reliability
Predicted Owner Satisfaction
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Chevrolet Trax

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2021 Chevrolet Trax

Price Range: $21,400 - $23,820

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Predicted Reliability
Predicted Owner Satisfaction
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Infiniti Q50

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2021 Infiniti Q50

Price Range: $36,700 - $57,850

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Predicted Reliability
Predicted Owner Satisfaction
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Ford EcoSport

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2021 Ford EcoSport

Price Range: $20,395 - $28,345

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Predicted Reliability
Predicted Owner Satisfaction
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Toyota C-HR

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2021 Toyota C-HR

Price Range: $21,595 - $26,650

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Predicted Reliability
Predicted Owner Satisfaction
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