10 Least Satisfying Cars, According to Consumer Reports

These models stand out for how much they disappoint

The Mercedes-Benz GLA is among the least satisfying cars

Given the expense of buying a car and all the time drivers spend behind the wheel, it's not surprising car buyers are disappointed when a vehicle doesn't live up to its promise.

CR analyzed data from our latest member survey to measure the current state of vehicle owner satisfaction. The owner satisfaction score—based on whether owners say they would definitely buy the same car again if given the choice—measures whether a car has lived up to owner expectations.

More on Owner Satisfaction and Car Reliability

Combined with CR’s ratings on testing and reliability, our owner satisfaction ratings give car buyers valuable guidance when they’re shopping for a vehicle. (Detailed information is available on the car model pages.)

Based on that analysis, the following models are the least satisfying. They're presented in rank order, counting down to the least satisfying.

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Lexus LS

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2020 Lexus LS

Price Range: $75,450 - $100,865

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Predicted Reliability
Predicted Owner Satisfaction
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Infiniti QX60

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2020 Infiniti QX60

Price Range: $44,350 - $48,150

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Predicted Reliability
Predicted Owner Satisfaction
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Toyota C-HR

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2020 Toyota C-HR

Price Range: $21,295 - $26,350

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Predicted Reliability
Predicted Owner Satisfaction
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Chevrolet Trax

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2020 Chevrolet Trax

Price Range: $21,300 - $29,100

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Predicted Reliability
Predicted Owner Satisfaction
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Nissan Pathfinder

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2020 Nissan Pathfinder

Price Range: $31,680 - $44,610

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Predicted Reliability
Predicted Owner Satisfaction
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Mazda CX-3

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2020 Mazda CX-3

Price Range: $20,640 - $22,040

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Predicted Reliability
Predicted Owner Satisfaction
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Jeep Compass

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2020 Jeep Compass

Price Range: $22,280 - $30,130

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Predicted Reliability
Predicted Owner Satisfaction
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BMW X1

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2020 BMW X1

Price Range: $35,200 - $37,200

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Predicted Reliability
Predicted Owner Satisfaction
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Jeep Renegade

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2020 Jeep Renegade

Price Range: $22,375 - $28,500

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Predicted Reliability
Predicted Owner Satisfaction
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Mercedes-Benz GLA

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2020 Mercedes-Benz GLA

Price Range: $34,250 - $36,250

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Predicted Reliability
Predicted Owner Satisfaction
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