In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"The display went blank twice on different occasions. Also one feature selection would not respond. Both issues have not happened since last regular service."
Anonymous, IL (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"The problem is that the electronics don't always boot up properly. Sometimes it's the phone, sometimes the safety systems, sometimes the headsup display. Typically it requires the car to be shut down and allowed to sit (locked) for 5 minutes and then typically it reboots properly."
Anonymous, QC (2019 BMW X5 xDrive50i 4.4-L V8 turbo)"screen flipped upside down, car indicator would go off road."
Anonymous, (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"It would not operate properly, often going blank or displaying "nonsense things". It took the dealer THREE times to fix this same problem over a six month period of time. The dealer was nice enough, and I did not pay anything since it was all covered by warranty, but for a $72,000 vehicle, this should not happen. The dealer really did not know how to fix the issues and finally had to get BMW involved. It seemed to be fixed after I reminded the dealer about the Indiana Lemon Law and my demand for a replacement vehicle if it was not fixed."
Anonymous, (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"the GPS took me to a 22 mile dirt rod with several high dips where you could not see what was at the top of the road, and there were craggy rocks at the top of one to the sharp left, taking out my two left tires at the same time, leaving me stranded, without a cell phone at the time, and the BMW people did not send someone the first time I called to find me. I had to call several hours later again for help. This was horrible. Their navigation sends you in circles and to the wrong address in several places. It is not reliable. I would never buy a BMW again as my life would depend on it. They took no accountability for it and had horrible customer service."
Anonymous, AZ (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"Would not recognize where the car was and gave false directions and the map was wrong."
Anonymous, CA (2019 BMW X5 xDrive50i Unsure)"Randomly drops phones while in vehicle. Picks up ongoing phone calls outside of vehicle (ongoing calls in home) - which may be of confidential nature. Requires you to turn off bluetooth if making calls in home."
Anonymous, MD (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"this was resolved with a software update"
Anonymous, GA (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"radio stays "on" even after turning the ignition off."
Anonymous, CA (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"I have had software updates twice. Each time the update wiped out my existing set up and since the second time, the BMW Connect app has stopped working."
Anonymous, DC (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"software never automatically updated. When my car was in BMW shop, they told me some has to be plugged in manually to update. It still has not fixed their horrible navigation system."
Anonymous, AZ (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"The problem started with no recognition of key. After the software update many thing started to fail. They replaced many "modules" and updated software multiple time. Then they took it back and gave me the 2020"
Anonymous, AZ (2019 BMW X5 xDrive40i Unsure)"Again, the dealer could not fix these problems and had to get BMW to finally resolve the issues. The dealer would not have believed me except I had produced videos of the issues. THEN they started to work on it."
Anonymous, (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"The car was so new that the New software system did not recognize the previous year's part numbers installed. Had to be reprogramed by remote from NJ took 3.5 weeks."
Anonymous, VA (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"There were software issues with the new X5 that required an update for bug fixes. It took a few months but once BMW pushed the update, the problems were fixed."
Anonymous, MI (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"resolved with the software update"
Anonymous, GA (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"Multiple problems were solved by software updates. BMW shipped the car before the software with very poor software quality."
Anonymous, CA (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"One of the Bowers and Wilkins speakers was defective upon delivery. It took BMW over 6 months to get the replacement parts"
Anonymous, FL (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)"Frequently does not understand voice commands. Very frustrating on a high end vehicle. Ford Sync 3 is much better at this task."
Anonymous, UT (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)
"Does not stay connected through wifi with iPhone X -- newest phone."
Anonymous, MN (2019 BMW X5 xDrive40i 3.0-L 6 Cyl turbo)