BMW X5

"screen flipped upside down, car indicator would go off road."

"It would not operate properly, often going blank or displaying "nonsense things". It took the dealer THREE times to fix this same problem over a six month period of time. The dealer was nice enough, and I did not pay anything since it was all covered by warranty, but for a $72,000 vehicle, this should not happen. The dealer really did not know how to fix the issues and finally had to get BMW involved. It seemed to be fixed after I reminded the dealer about the Indiana Lemon Law and my demand for a replacement vehicle if it was not fixed."

"the GPS took me to a 22 mile dirt rod with several high dips where you could not see what was at the top of the road, and there were craggy rocks at the top of one to the sharp left, taking out my two left tires at the same time, leaving me stranded, without a cell phone at the time, and the BMW people did not send someone the first time I called to find me. I had to call several hours later again for help. This was horrible. Their navigation sends you in circles and to the wrong address in several places. It is not reliable. I would never buy a BMW again as my life would depend on it. They took no accountability for it and had horrible customer service."

"Would not recognize where the car was and gave false directions and the map was wrong."

"Randomly drops phones while in vehicle. Picks up ongoing phone calls outside of vehicle (ongoing calls in home) - which may be of confidential nature. Requires you to turn off bluetooth if making calls in home."

"this was resolved with a software update"

"radio stays "on" even after turning the ignition off."

"I have had software updates twice. Each time the update wiped out my existing set up and since the second time, the BMW Connect app has stopped working."

"software never automatically updated. When my car was in BMW shop, they told me some has to be plugged in manually to update. It still has not fixed their horrible navigation system."

"The problem started with no recognition of key. After the software update many thing started to fail. They replaced many "modules" and updated software multiple time. Then they took it back and gave me the 2020"

"Again, the dealer could not fix these problems and had to get BMW to finally resolve the issues. The dealer would not have believed me except I had produced videos of the issues. THEN they started to work on it."

"The car was so new that the New software system did not recognize the previous year's part numbers installed. Had to be reprogramed by remote from NJ took 3.5 weeks."

"There were software issues with the new X5 that required an update for bug fixes. It took a few months but once BMW pushed the update, the problems were fixed."

"resolved with the software update"

"Multiple problems were solved by software updates. BMW shipped the car before the software with very poor software quality."

"One of the Bowers and Wilkins speakers was defective upon delivery. It took BMW over 6 months to get the replacement parts"

"Frequently does not understand voice commands. Very frustrating on a high end vehicle. Ford Sync 3 is much better at this task."

"This system would get an error, turn off and reset itself."

"The paint was chipping away around the electrical plug-in. This is the only problem."