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    Honda HR-V Rear Windows Are Shattering. Here’s What Owners Should Do.

    The problem has to do with a manufacturing defect involving the rear defroster

    2023 Honda HR-V driving
    CR's 2023 Honda HR-V SUV before its window shattered.
    Photo: John Powers/Consumer Reports

    There are hundreds of consumer complaints about rear windows shattering on 2023 Honda HR-V SUVs due to a problem with the rear defroster. The automaker is planning a campaign to replace potentially defective glass, but Honda is stopping short of issuing a safety recall.

    A Honda spokesperson told Consumer Reports that the company would replace rear window glass as part of what it calls a “voluntary product update campaign,” which will begin in April. In the meantime, if you have a 2023 HR-V and your rear window glass breaks, call your local Honda dealer or Honda customer service at 800-999-1009.

    2023 Honda HR-V broken glass
    The rear window cracked as a CR tester was warming up the car.

    Photo: Mike Bloch/Consumer Reports Photo: Mike Bloch/Consumer Reports

    MORE ON Car RECALLS

    The rear windshield shattered on CR’s own 2023 HR-V last week as one of our testers warmed up the car using remote start on a cold New England morning. Nobody was injured, and the cargo in the rear wasn’t damaged. But our tester had to clean up glass shards from his driveway, and the contents of the cargo area were no longer secure from weather and theft.

    Honda says the problem is due to a manufacturing defect that allows the sealer used to secure the rear glass on some HR-Vs to come in contact with the defroster’s heating elements. Over time, this weakens the glass as the defroster creates a “hot spot.” But the automaker advises owners to continue using the rear defroster as needed.

    As with nearly all new vehicles, the HR-V uses tempered glass in its rear window. When it breaks, it creates small pieces instead of dangerous, jagged shards. That means the broken glass poses little risk of direct injury to occupants.

    But some auto safety experts think that a driver who is startled by the spontaneous shattering of glass could lose control of the vehicle and cause a crash, a safety concern that should lead to a recall.

    “This is a known defect in some Honda HR-Vs, and especially if someone’s driving at high speed or in dense traffic, it could all too easily lead to a crash,” says William Wallace, associate director of safety policy at CR. “For the sake of its customers and everyone on the road, Honda should convert its service campaign to an official safety recall of all affected vehicles, which would help get the word out and maximize the number of owners who get their cars fixed.”

    2023 Honda HR-V broken glass pieces
    Drivers may be startled by the shattered glass.

    Photo: Mike Bloch/Consumer Reports Photo: Mike Bloch/Consumer Reports

    Because it’s not a recall, the current service campaign doesn’t appear when owners search for open recalls on their vehicles at nhtsa.gov/recalls, the official federal government website for vehicle recalls. Service campaigns such as this may appear as a technical service bulletin or manufacturer communication.

    “When you read through the complaints on those incidents, drivers generally appear to be pretty unsettled by these events,” says Michael Brooks, executive director at the Center for Auto Safety, an advocacy group. “I think it is reasonable to presume that we will see crashes related to such incidents, given enough failures.”

    On the National Highway Traffic Safety Administration website, there are over 300 complaints regarding shattered rear windows in HR-Vs. It’s unusual for a newer model to rack up so many complaints in such a short period of time, Brooks says.

    “We think it is a critical issue that Honda should be addressing under warranty for all owners,” he told CR, “and they should be considering a recall to preempt future rear window failures.”


    Keith Barry

    Keith Barry has been an auto reporter at Consumer Reports since 2018. He focuses on safety, technology, and the environmental impact of cars. Previously, he led home and appliance coverage at Reviewed; reported on cars for USA Today, Wired, and Car & Driver; and wrote for other publications as well. Keith earned a master’s degree in public health from Tufts University. Follow him on BlueSky @itskeithbarry.bsky.social.