Honda HR-V Rear Windows Are Shattering. Here’s What Owners Should Do.
The problem has to do with a manufacturing defect involving the rear defroster
There are hundreds of consumer complaints about rear windows shattering on 2023 Honda HR-V SUVs due to a problem with the rear defroster. The automaker is planning a campaign to replace potentially defective glass, but Honda is stopping short of issuing a safety recall.
A Honda spokesperson told Consumer Reports that the company would replace rear window glass as part of what it calls a “voluntary product update campaign,” which will begin in April. In the meantime, if you have a 2023 HR-V and your rear window glass breaks, call your local Honda dealer or Honda customer service at 800-999-1009.
Photo: Mike Bloch/Consumer Reports Photo: Mike Bloch/Consumer Reports
Photo: Mike Bloch/Consumer Reports Photo: Mike Bloch/Consumer Reports
Because it’s not a recall, the current service campaign doesn’t appear when owners search for open recalls on their vehicles at nhtsa.gov/recalls, the official federal government website for vehicle recalls. Service campaigns such as this may appear as a technical service bulletin or manufacturer communication.
“When you read through the complaints on those incidents, drivers generally appear to be pretty unsettled by these events,” says Michael Brooks, executive director at the Center for Auto Safety, an advocacy group. “I think it is reasonable to presume that we will see crashes related to such incidents, given enough failures.”
On the National Highway Traffic Safety Administration website, there are over 300 complaints regarding shattered rear windows in HR-Vs. It’s unusual for a newer model to rack up so many complaints in such a short period of time, Brooks says.
“We think it is a critical issue that Honda should be addressing under warranty for all owners,” he told CR, “and they should be considering a recall to preempt future rear window failures.”