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    Jeep Wrangler and Grand Cherokee Plug-In Hybrids Recalled to Fix Defroster

    Owners will have to go to a Jeep dealership for a software update

    2024 Jeep Wrangler 4xe off-road
    Jeep Wrangler 4xe
    Photo: Jeep

    Jeep is recalling nearly 200,000 plug-in hybrid SUVs because their windshield defrost and defog functions might not work. The recalled vehicles include the 2021 to 2024 Wrangler 4xe and 2022 to 2024 Grand Cherokee 4xe.

    MORE ON RECALLS

    The problem has to do with faulty software. If the windshield defrost and defog functions are inoperative, drivers might not be able to see outside the vehicle, and the SUVs may be out of compliance with federal motor vehicle safety standards.

    Jeep dealerships will perform a software update to fix this issue, free of charge. Owners who already paid for a repair may be able to seek reimbursement from the automaker.

    Jeep 4xe Recall Details

    Vehicles Recalled
    • Jeep Wrangler 4xe SUVs manufactured between Sept. 2, 2020, and Aug. 24, 2023
    • Jeep Grand Cherokee 4xe SUVs manufactured between July 23, 2021, and Dec. 5, 2023

    The problem: Incorrectly programmed hybrid control processor software may make the front windshield defrost/defog functions inoperable. As such, these vehicles would be out of compliance with Federal Motor Vehicle Safety Standard No. 571.103 S4.1, which requires that “Each vehicle shall have a windshield defrosting and defogging system.”

    The fix: Jeep dealerships will update the vehicle software, free of charge.

    How to contact the manufacturer: Owners may contact Jeep at 800-853-1403. 

    NHTSA campaign number: 24V111.

    Check to see whether your vehicle has an open recall: The National Highway Traffic Safety Administration website will tell you whether your vehicle has any open recalls that need to be addressed.

    If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.

    Stay informed about recalls that might affect your vehicle using our Car Recall Tracker.

    Create a free account now to become a CR member.


    Keith Barry

    Keith Barry has been an auto reporter at Consumer Reports since 2018. He focuses on safety, technology, and the environmental impact of cars. Previously, he led home and appliance coverage at Reviewed; reported on cars for USA Today, Wired, and Car & Driver; and wrote for other publications as well. Keith earned a master’s degree in public health from Tufts University. Follow him on BlueSky @itskeithbarry.bsky.social.