Product Reviews
News
Take Action
About Us
search
Become a Member
Donate
Search
All Products A-Z
    Become a Member
    Donate

    Welcome to Consumer Reports.

    We’re so glad to have you as a member. You now have access to benefits that can help you choose right, be safe and stay informed.
    Get Started
    2017
    New 2019
    Used 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000

    Chevrolet Impala Change Vehicle

    Given its long-standing reputation as a car that was to be avoided, even as a free upgrade at the rental car counter, it is easy to have low expectations for the Chevrolet Impala. But a 2014 redesign dramatically transformed the Impala from a woefully uncompetitive and outdated model into a thoroughly modern and remarkably enjoyable car.
    2017
    New 2019
    Used 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000

    Chevrolet Impala

    Reliability

    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

    Overall Reliability
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot
    See all 2017 Potential Trouble Spots
    Research Years *Redesign year
    Worse Better
    00*
    01
    02
    03
    04
    05
    06*
    07
    08
    09
    10
    11
    12
    13
    14*
    15
    16
    17
    18
    Overall Reliability Verdict
    NA
    NA
    NA
    Potential Trouble Spots
    Engine Major
    NA
    NA
    NA
    Engine Minor
    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    Transmission Major
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
    Drive System
    NA
    NA
    NA
    Fuel System
    NA
    NA
    NA
    Electric System
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    Suspension
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    Body Integrity
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    Power Equipment
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    Show More Trouble Spots
    Show Fewer Trouble Spots
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

    Learn more about car Reliability.

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2017 Chevrolet Impala owners. The owner comments describe problems respondents experienced with this vehicle.

    Fuel System

    Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

    What Owners Say

    Fuel pump

    “Was replaced under warranty”

    Anonymous, NC (2017 Chevrolet Impala Premier 3.6-L V6)

    Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Steering wheel vibration

    “when first purchased, the steering wheel (& car in general) vibrated around 40 mph. The dealer aligned it (under warranty) & now it only vibrates above 60mph. They hare getting a new machine (Tire Force Variation) & will test my vehicle when it arrives. It was explained to me that this machine balances the tires with the full load of the car, which should lead to a better balance. The problem may be in the tires & (I assume) that this would be a prelude to replacing them. My 2014 Impala did not”

    Anonymous, PA (2017 Chevrolet Impala LT 3.6-L V6)

    In-car Electronics

    CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

    What Owners Say

    Display screen freezes up

    “The infotainment system has been going dead, and there is no radio, no Bluetooth, no turn signals (turn signals and their sound runs through the infotainment system). Chevy has been terrible about fixing it since it is intermittent. They have replaced 2 of the 4 on-board computers after finally observing the issues. The USB does not work, still. Dead for music. They tell me it can be used for music on a thumb drive, but thumb drives recognized by our F150 do not play. Chevy's infotainment is a h”

    Anonymous, CA (2017 Chevrolet Impala LS 3.6-L V6)

    Climate System

    Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

    Power Equipment

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

    Transmission Minor

    Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

    Electric System

    Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

    Paint/Trim

    Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, leaks.

    Body Hardware

    Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

    Engine Cooling

    Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

    Brakes

    Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

    Body Integrity

    Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

    Compare 2017 Models

    Similar Cars
    Chevrolet Impala
    Chrysler 300
    Dodge Charger
    Genesis G90
    Kia Cadenza
    Lexus LS
    Mercedes-Benz S-Class
    Nissan Maxima
    Tesla Model S
    Toyota Avalon
    This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
    Change Vehicle