Given its long-standing reputation as a car that was to be avoided, even as a free upgrade at the rental car counter, it is easy to have low expectations for the Chevrolet Impala. But a 2014 redesign dramatically transformed the Impala from a woefully uncompetitive and outdated model into a thoroughly modern and remarkably enjoyable car.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
Research Years * Redesign year
Worse Better
00*
01
02
03
04
05
06*
07
08
09
10
11
12
13
14*
15
16
17
18
19
Overall Reliability Verdict
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 420,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2019 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Chevrolet Impala owners. The owner comments describe problems respondents experienced with this vehicle.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"At 30000 mile inspection, the technician found that there was a crack in my catalytic converter. This did not impact the driveability of the car & had they not found it, I wouldn't have known. It was replaced under warranty at no charge."

Charles M., PA (2017 Chevrolet Impala LT 3.6-L V6)
Fuel injection system

"check engine light came on but there was no noticable change in cars operation. When diagnosed the problem was corrected"

Anonymous, NJ (2017 Chevrolet Impala LT 3.6-L V6)
Fuel pump

"fuel pump replaced under warranty. Was indicated by warning light, but no difference in performance was discernible."

Anonymous, NC (2017 Chevrolet Impala Premier 3.6-L V6)

"Was replaced under warranty"

Anonymous, NC (2017 Chevrolet Impala Premier 3.6-L V6)
Sensors (includes O2 or oxygen sensor)

"Check Engine light has come on twice in the past 6 months. First time the evap vent solenoid valve was inoperable. Traced to a problem in the wiring harness. Section of wire was replaced. All work under warranty. Second time I was on vacation in South Carolina. There was an internal failure with the flex fuel sensor. No problem with fuel. Sensor was replaced. Vehicle was beyond basic warranty at time of service."

Anonymous, ON (2017 Chevrolet Impala Premier 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust manifold

"The exhaust manifold broke off from the engine"

Albert Z., IN (2017 Chevrolet Impala Premier 3.6-L V6)
Other/unsure

"the blind spot warning comes on way too late!"

Anonymous, FL (2017 Chevrolet Impala LT 3.6-L V6)

"2 different dealers have fixed it,now parts to fix it again have been on order for 7 weeks. I have contacted GM customer service! They have no answer for the problems except “they are sorry “ I asked for a loaner car! All were taken by other customers!"

L F., OH (2017 Chevrolet Impala Premier 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"turn signal light"

David S., IL (2017 Chevrolet Impala Premier 3.6-L V6)
Headlights

"Not bright enough to see at night, no cornering lights can’t see when turning."

John M., NY (2017 Chevrolet Impala LT 3.6-L V6)

"No Corning lights, headlight are projection and only shine 30 ft ahead if that much. Can,t see when making turns, bad enough that I try not to use car at night. Dealers said no fix operating properly won’t change or add additional lights. Can’t believe your review did not mention this as you rated this car highest in class. I live in area where there are no street lights. I would not buy this car again for this reason. Internet is loaded with complaints about this."

Anonymous, NY (2017 Chevrolet Impala LT 3.6-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"The infotainment system has been going dead, and there is no radio, no Bluetooth, no turn signals (turn signals and their sound runs through the infotainment system). Chevy has been terrible about fixing it since it is intermittent. They have replaced 2 of the 4 on-board computers after finally observing the issues. The USB does not work, still. Dead for music. They tell me it can be used for music on a thumb drive, but thumb drives recognized by our F150 do not play. Chevy's infotainment is a h"

Anonymous, CA (2017 Chevrolet Impala LS 3.6-L V6)
Display screen goes blank

"Hot Day's It would eather not come on or just go out."

Hal G., CA (2017 Chevrolet Impala Premier 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"usually after first starting the car when I push the control button to ask it to call a tel # it says listen for device and does not connect. I wait a few minutes and then when I press the button it responds asking for my command"

Mario S., CA (2017 Chevrolet Impala Premier 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Condenser

"Condenser failed under warranty."

Anonymous, TX (2017 Chevrolet Impala LT 3.6-L V6)
Evaporator

"the drain was not installed (correctly?) and it rusted and leaked all refrigerant out. Apparently they had to take the dash out to replace the core."

Anonymous, OH (2017 Chevrolet Impala LT 3.6-L V6)
Refrigerant leaks

"Refrigerant leaked soon after I took delivery. It was quickly corrected by my dealership"

Tom N., IL (2017 Chevrolet Impala Premier 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"The trunk of the vehicle leaked water into the wheel well."

Lyle C., NY (2017 Chevrolet Impala LT 3.6-L V6)
Squeaks or rattles

"As already stated: Extreme vibration which required open bottles of drinking water in cup holders to be capped or the seated passengers would be splashed even while traveling on smooth road surfaces. The Chevrolet Customer Assistance Supervisor assigned to my complaint refused to be Quoted while refusing to do anything to address my complaint."

G D., OH (2017 Chevrolet Impala Premier 3.6-L V6)
Wind noise

"Excessive wind and road noise, low profile tires give harsh ride as well as noise"

Anonymous, OH (2017 Chevrolet Impala Premier 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveline vibration

"GM specified to tire manufacturer, softer rubber in tire treads, which directly resulted in tread cupping' even though tires were rotated on factory suggested times. This has resulted in very extreme road noise and vibration."

G D., OH (2017 Chevrolet Impala Premier 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering wheel vibration

"when first purchased, the steering wheel (& car in general) vibrated around 40 mph. The dealer aligned it (under warranty) & now it only vibrates above 60mph. They hare getting a new machine (Tire Force Variation) & will test my vehicle when it arrives. It was explained to me that this machine balances the tires with the full load of the car, which should lead to a better balance. The problem may be in the tires & (I assume) that this would be a prelude to replacing them. My 2014 Impala did not"

Anonymous, PA (2017 Chevrolet Impala LT 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Pulsation or vibration

"They claimed the cylinders were rusted due to inclement weather."

Karen K., NY (2017 Chevrolet Impala LT 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Compare 2017 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
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