2018 Chrysler Pacifica Reviews, Ratings, Prices - Consumer Reports
Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the family-hauling roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. Now, Chrysler is back with a vengeance.
Alerts
There are 12 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Fuel Economy & Emissions
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Greenhouse Gas Greenhouse Gas The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
Smog Rating Smog Rating The Smog Rating represents the amount of health-damaging and smog-forming airborne pollutants the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Transmission Minor Transmission Minor Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.
Drive System Drive System Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Head protection air bags standard. Side air bags standard from 2017. FCW and AEB standard from 2021.
Road Test

Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the family-hauling roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. Now, Chrysler is back with a vengeance. Packing style, a roomy and versatile interior, and high levels of technology, the latest Chrysler minivan is a more compelling vehicle than the lackluster model it replaces. In terms of driving dynamics and functionality, it’s now every bit as good as the Honda Odyssey and Toyota Sienna.

Despite the shrinking audience for minivans and the reality that three-row SUVs have become common family staples, nothing beats a minivan for pure out-and-out room, versatility, and family-friendly functionality.

Seating
2 front, 3 rear, 3 third
Drive Wheels
Front
Warranty
Coverage varies among versions of this vehicle

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
minivan
Transmissions Available
  • 9-speed Automatic
  • CVT
Engines Available
  • 3.6-liter V6 hybrid (248 hp)
  • 3.6-liter V6 (287 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2018 Chrysler Pacifica owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Apple CarPlay

"USB port"

Anonymous, MI (2018 Chrysler Pacifica Touring 3.6-L V6)

"It works, but sometimes the passenger doesn't want to use it. How to change that behavior is unknown."

Anonymous, OH (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Backup or other camera/sensors

"Failed to work on at least 2 occasions. Now it works."

Anonymous, (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"bright sunlight blocked the backup camera ability to be accurate i hit a parked car that I did not know I was close to"

Anonymous, WA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"sometimes uconnect freezes on reverse camera and then i see the camera feed the entire drive."

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Display screen freezes up

"Fixed with warranty"

Anonymous, MO (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"It was occasional dealer tried to upload an update but wound up replacing it"

Anonymous, (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"The screen will lock up on occasion not allowing you to change the climate control settings or adjust the radio etc. since everything is pretty much controlled by the radio screen."

Andrew M., PA (2018 Chrysler Pacifica Limited 3.6-L V6)

"The display screens sometimes freezes up and will not allow a dvd to play. Sometimes it ‘fixes’ itself, other times we need to shut the car off and start over. Sometimes it just won’t play and we drive home and let the car sit. Later, it may be fine."

Scott M., OH (2018 Chrysler Pacifica 3.6-L V6)

"Appears to be an anti-theft code that isn't received properly by the radio / display controller, causing it to lock up and prevents using the touch screen. It is in intermittent problem, but happens several times a week. Very annoying. sometimes get a screen asking to manually enter code, but can't get dealership to provide me the code. Should be able to disable this anti-theft procedure, but apparently can't"

Anonymous, VA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Intermittently would ask for anti-theft code on startup. This was fixed by an over the air update from Chrysler."

Anonymous, AZ (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"See previous comment - same holds true."

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Occasionally asks for 4 digit pin to enable anti-theft radio. Turning car off, waiting 5 seconds or so, and turning back on often clears the issue."

Gerald G., IL (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)
Display screen goes blank

"Particularly in the first year the touchscreen would go blank on occasion when my smartphone was plugged in and playing music. I needed to unplug and plug back in to get it working again. It has not done it in several months now."

Anonymous, IL (2018 Chrysler Pacifica Touring 3.6-L V6)

"Fixed with Chrysler under warranty"

Anonymous, MO (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"The "cure" for the problem is park the Pacifica overnight, call the dealer's service department to tell them it happen again, then go out the next morning. It's OK. The poltergeist inside it knows that it caused the annoyance, laughs, and then waits for a few months for another laugh."

Anonymous, NY (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Occasionally, U-Connect screen does not initialize and screen remains blank. Sometimes the system will automatically restart after about 5 min., sometimes it remains blank until the ignition/accessory power for the vehicle is cycled. Loss of this screen disables many features, including climate and car audio."

Anonymous, (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"From what I read online, this is a somewhat common problem with this vehicle. The display screen goes blank and will you only work again if you pull the fuse, wait a minute, and plug the fuse back in."

Jack H., IL (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Intermittent loss of screen without warning nor identifiable risk factors for it, with resultant loss of all electronic options and controls. Sometimes requires stopping and restarting the vehicle, but it has always resolved within a minute or so. Working with Chrysler currently to try to resolve the problem, along with a couple others."

Anonymous, IA (2018 Chrysler Pacifica Platinum 3.6-L V6)

"Once every three or four months when I start the car in the morning, the display is either blank or asks for an anti-theft radio code. The problem does not affect the actual driving of the car and resolves itself when I next use the car."

Anna M., TX (2018 Chrysler Pacifica 3.6-L V6 plug-in hybrid)

"Intermittent blank screen on startup. Was fixed by over the air update from Chrysler."

Anonymous, AZ (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"1) Asked for a security PIN in error so you couldn't use the system. 2) Would continually re-boot rendering it useless. The only workaround was to make sure it had a destination programmed. Both problems fixed by automated software update rolled out several weeks after the problems were encountered."

Stephen W., NJ (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"The U-Connect display has gone blank numerous times starting 11/3/2017, the 1st week of ownership - no radio, no blue-tooth, no navigation, no heater control readout, no entertainment system. The van has been in the dealership multiple times for this issue and has been in the dealership for the past 3 weeks with an unrecoverable failure. FCA's U-Connect is OK when it works, however, our U-Connect has been extremely unreliable."

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"display will go blank when trying to view rear entertainment controls. sometimes will come back without shutting off vehicle and sometimes will not"

Anonymous, MO (2018 Chrysler Pacifica Limited 3.6-L V6)

"They replaced the radio completely and the problem has not recurred."

Anonymous, PA (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)

"The infotainment system goes completely blank, disabling all radio, phone, GPS, backup camera, climate control, and informational systems until a fuse is reset or the problem resolves itself after the vehicle rests for ~12-24 hours."

David L., CA (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Display screen goes blank when the car tries to download an update. Also sometimes it asks for an anti-theft code, which I don't have and the dealer (River Oaks Chrysler) seems clueless about."

Anna M., TX (2018 Chrysler Pacifica 3.6-L V6 plug-in hybrid)
External music device interface (e.g., smart phone, MP3 player)

"The touchscreen is the absolute worst. Very unresponsive which draws the eyes away from the road as it takes 3 attempts to get the command to work. Worst. Touchscreen. Ever."

Anonymous, IL (2018 Chrysler Pacifica Touring 3.6-L V6)

"It was not wired for it, so we had to take it back and they put wire in to make it work"

Anonymous, IN (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"Free year of Sirius XM never worked. Neither dealer nor vendor could explain why or get it working. So the 'free' year was never provided, and neither party offered any rebate for the lack of product"

Anonymous, FL (2018 Chrysler Pacifica 3.6-L V6)

"After connecting an external device, the system would not play the MP3 recording, and subsequently the radio would not operate. After a stop at a dealer, the system was reprogrammed, and the problem apparently is solved. The problem occurred within the first 300 miles the vehicle was in use."

Anonymous, OK (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Hardware replacement

"Navigation system failed to work, completely shows wrong town and direction"

Anonymous, GA (2018 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)
In-dash navigation system (GPS)

"The navigation and Sirius radio failed. Dealer replaced the radio unit. It quickly failed a second time and had to be replaced again. The third unit is working properly."

Anonymous, NC (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"Indicates the wrong location for the vehicle."

Anonymous, PA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"I use google maps and Wise some times the screen freezes and can't connect I use the smartphone independently. I took the Pacifica to the dealership for repair and I was told the system is working as it's supposed to. I considered filing a suit for all the problems but decided not to. I think I got a bad vehicle since many buyers would buy it again."

Anonymous, TX (2018 Chrysler Pacifica Limited 3.6-L V6)

"The navigation system failed completely. The dealer replaced the radio twice to solve the problem."

David B., NC (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"Mapping software has started providing odd and circuitous routing using side streets. Settings don’t allow me to adjust options. No longer trust the route. Apple Maps and Google Maps are reliable"

Anonymous, OR (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"It sucks. I have to use google maps to find a good route, then let the thing recalculate. Horrible default settings. Also, the passenger cannot enter some things while driving, making it useless for some changes while driving."

Anonymous, OH (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"UConnect does not work. Dealer cannot fix."

James W., MD (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"the GPS and the android systems joined up with the command system and overwhelmed me and i returned it to the leaser after 4 hours!"

Roger P., MO (2018 Chrysler Pacifica LX 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"sometimes the blue tooth phone pairing doesnt work"

Anonymous, WA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"I am unable to pair my phone. I am working with Chrysler to resolve this."

Anonymous, IA (2018 Chrysler Pacifica Platinum 3.6-L V6)

"After replacing radio texts weren’t consistently being read by system. They did an update of the system, and it fixed it"

Anonymous, PA (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)

"Phone and other devices will pair and stay paired while driving. But when the car is turned off the devices will not pair up on re-start. Chrysler attempted to initial solve with a software update that did not solve the problem. The car is at the dealership right now to address this problem."

Anonymous, IN (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Radio

"The software updates would not work with radio so the dealership ordered a new radio system so it would accept updates."

Anonymous, MN (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"radio volume decreased"

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"No Am or Fm reception"

Scott F., TX (2018 Chrysler Pacifica Limited 3.6-L V6)

"Approximately once in every 5 operations, all radio stations turn to static, as if there were no operating antenna on the car."

Anonymous, FL (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"At dealer 8 days - replaced radio. Not resolved. another dealer replaced antenna - radio works but all pre=sets deleted. Some functions are different or no longer work."

Floyd J., FL (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"the satellite reception failed resulting in the radio being replaced twice."

David B., NC (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Rear entertainment system (e.g., DVD player, rear screen)

"The Uconnect infotainment system stopped working and the screen was blank. Prior to that, we'd been having issues where the controls in the front wouldn't work either. A software update was required to fix the problems."

Anonymous, CA (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)

"The Uconnect entertainment system first started sporadically not working then stopped altogether and the back seat screens stopped turning on (it is in the shop now so hopefully software updates or replacement parts will resolve the issue - it's under warranty)"

Anonymous, DE (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)

"DVD wouldn't play DVD'S. Found loose connector on back of player."

Anonymous, IL (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"The screens in the rear entertainment system stopped working. I had to take my car into the dealer for service and they kept it for a week. In that time, they said the problem was a short, a faulty part, and ultimately said they fixed it with a software update. However, they charged me $200 for this "software update" which was causing my vehicle to stop functioning."

Anonymous, (2018 Chrysler Pacifica Limited 3.6-L V6)

"Uconnect often freezes when trying to use the entertainment system. no fix from dealership."

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"One of the two rear screens did not work"

Anonymous, FL (2018 Chrysler Pacifica LX 3.6-L V6)

"both rear screens went blank due to bad connector works ok after repairs"

Anonymous, CA (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"The 'listen in' feature does not always work."

Chris M., WA (2018 Chrysler Pacifica)
Routine software updates

"easy update given loaner picked up later same day"

Dennis K., IL (2018 Chrysler Pacifica Limited 3.6-L V6)

"Had a problem with this when I first got the car, but not recently."

Anna M., TX (2018 Chrysler Pacifica 3.6-L V6 plug-in hybrid)
Software update fixes

"For GPS purposes, I connect my android phone to the vehicle's uconnect system via the android auto app. When I attempted to use it the system would show my location as the Detroit, MI site of the Chrysler plant where the car was built (I live in New Jersey and drive mostly on the east coast, no further west than eastern Pennsylvania and New York state; I have never driven the car anywhere near Michigan). It took several phone calls (the service manager initially told me that he had never heard of the kind of problem I was describing) and ultimately a visit to the dealership to diagnose the difficulty and have my software updated. Additionally, in the process of upgrading the software the term of service Sirius XM free trial was some how shortened from a full year to six months. It took several subsequent calls to both the dealer and Sirius to get that issue straightened out."

Anonymous, (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Passenger sliding door inop because of software problem. Reset software, worked for a time, and now doesn't work automatically, will work manually"

Anonymous, MN (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"After the radio was replaced after the first year it accepted the updates."

Anonymous, MN (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Auto stop/start would occasionally would shut down as designed, then die. It then required manual restart."

Anonymous, WI (2018 Chrysler Pacifica Limited 3.6-L V6)

"Had issues with the start stop...wasn't charging up each time we drove it."

Anonymous, FL (2018 Chrysler Pacifica Limited 3.6-L V6)

"Covered under warranty. Did take some effort to get problem diagnosed correctly. Once fixed, has worked fine."

Gerald G., IL (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)

"Vehicle would cold crank and not start for first one or two tries. Would also auto stop and then not start again until park was engaged and start button was pushed."

Brad B., IN (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Voice control commands

"very hard to add phones and commands that went no where"

Anonymous, (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"Does not understand my requests"

James W., MD (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"the voice command was talking and warning constantly about vehicles coming alongside, behind, breaking on approaching intersections, and just being a control freak like unto a back seat driver!"

Roger P., MO (2018 Chrysler Pacifica LX 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Ball joints

"Recall joint pinch bolt too small"

Anonymous, FL (2018 Chrysler Pacifica Limited 3.6-L V6)

"This was a warranty recall that the dealer is working on today. It may or may not be related to some clicking in the steering. Dealer is trying to determine if it is and what the resolution is."

Anonymous, FL (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"There was a recall and a large bolt had to be replaced. There have been two other recalls but I forgot what they were for."

Anonymous, NY (2018 Chrysler Pacifica Touring 3.6-L V6)

"Factory recall with replacement done"

Anonymous, WI (2018 Chrysler Pacifica Touring 3.6-L V6)

"Safety recall v15/nhtsa19v-143. I have an appointment Monday for repairs."

Anonymous, NY (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"recall - covered by warranty, safe to drive but get it fixed as soon as dealer gets the parts."

Brian H., MN (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Power steering pumps and hoses

"It was a recall with power steering wiring which could come loose over time. It was repaired with no problem."

Anonymous, IL (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Shocks or struts

"Driver front strut became loose at the top and started knocking when hitting bumps and became progressively worse. mechanic said it also had rust on the top - might be happening again early stages"

Anonymous, (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Steering linkage (includes rack and pinion)

"Faulty bolts needed replacing twice"

Anonymous, WI (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"As i recall it was the subject of a recall. It was handled on the spot by the local dealer and took less than 2 hours to correct."

Anonymous, NJ (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Wheel bearings

"Excessive road noise which required multiple trips to different dealers to finally resolve."

Anonymous, WA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

"This was a little outside the 12 month window, but I thought it significant. A few months after we bought it, we kept hearing a rattling now coming from the front driver's side wheel. Turned out that the wheel had a bad bearing and needed to be replaced. This is the fifth new car I've bought and owned and I've NEVER had something like this happen before."

Anonymous, CA (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)
Electrical failure

"Hybrid system malfunctioned and car couldn't be charged or turned out. Dealer had to replace part of the system"

Anonymous, VA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"High Voltage Subsystem could not start. Car had to be towed to dealer. Dealer reported disconnecting High Voltage Battery, Resetting the Battery Management Computer (clear codes), cleaning the contacts from the battery, then reconnected and then car could start."

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"There was a recall on this problem, the gas engine would flood out when it switched over from battery power. the van just died in the middle of the road."

Ronald H., GA (2018 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)

"Loss of power steering. Issue was rectified with replacement of intelligen battery sensor and securing ground cable."

Jeffrey M., NY (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Battery problems. Hybrid wasn’t charging. Chrysler fixed the problem. However, without vehicle 4 days"

Kelly S., IN (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Stability control (ESC)

"Kept getting error for stop/start sytem and stability control system.Dealer had problem diagnosing problem.Took several visits. Solved problem by replacing AbS vaccum pump."

Anonymous, IL (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"The right sliding door wouldn't open with the buttons. My husband is handicapped and needs this feature."

Anonymous, MI (2018 Chrysler Pacifica 3.6-L V6)
Cruise control

"When brand new. 2 mos old"

Anonymous, WA (2018 Chrysler Pacifica Limited Unsure)
Tire pressure monitor

"Pressure down quite a few times"

Anonymous, WA (2018 Chrysler Pacifica Limited Unsure)
USB port

"Media hub failed in the vehicle, causing USB ports to stop functioning. Diagnosed and replaced under warranty at the dealership."

Anonymous, CA (2018 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)

"The lower USB charge port ceased working (i.e., no charge to a device plugged into it) within only 5 months of purchase of the car brand new."

Anonymous, FL (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"Repaired when other problem was repaired"

Anonymous, IN (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Warning lights

"Found out that one of the wire harnesses was not properly installed. Dealer gave us loaner for free for the two day repair"

Anonymous, IN (2018 Chrysler Pacifica Touring-L 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"My Pacifica has been to the dealership several times for a rattle.It hasn't been fixed yet."

Anonymous, SC (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"Squeak was a result of faulty bolt and tie rod"

Anonymous, WI (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"A door squeed when opened Took to dealer did not fix it Not too bothersome"

Anonymous, MI (2018 Chrysler Pacifica LX 3.6-L V6)

"From the beginning, there has been rattling that seems to come from the roof. It seems to be related to the sunroof."

Anonymous, OH (2018 Chrysler Pacifica Limited 3.6-L V6)

"Noises that come from the passenger side wheel well have not been resolved after multiple trips to the dealership."

Anonymous, IL (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Wind noise

"the wind noise makes the radio hard hear and carry on a conversation"

Anonymous, SC (2018 Chrysler Pacifica Touring-L 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Accessory belts or pulleys

"One of the Alternator mounting bolts broke causing the serpentine belt to go slack. Air conditioning, cooling, alternator all failed at once."

Anonymous, NC (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"The serpentine belt idler pulley bearing failed at 4000 miles while driving on I-95 at 9:30 pm on a Sunday night. We were 700 miles from home. Chrysler paid for the towing and the repair, but it took 2 days. I don't think the small dealer in Orangeburg, SC had ever worked on a Pacifica engine. I have submitted a claim for travel interruption, but have not heard if it is approved."

D C., OH (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Engine computer

"Vehicle wouldn't turn off, all interior and exterior lights came on, touch screen didn't work."

Anonymous, OR (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Van was recalled add a firmware fix. The fix broke the car but screwing up the engine timing. The incorrect timing poured unburned fuel into exhaust which then destroyed to catalytic converters. It also caused the van to die at a stop light, requiring a tow to the nearest dealer."

Anonymous, CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"choke throttle failed disabling the car"

Anonymous, NY (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Oil leaks

"The cap for the oil was designed in such a way that it was easy to overtighten and break the seal, thus causing oil to leak out under pressure. The dealer accidentally overtightened the cap, and I lost almost all oil 5 miles out of the dealer. They refunded the cost of the oil change and paid for the 5 quarts of oil and the funnel I had to purchase to get it back to the dealer."

Reid F., MN (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

"The auto stop/start light came on. The auxiliary battery had failed. I was able to push another button to disable the auto stop/start function and continue to drive (after much discussion on the phone with the dealer service department about safety because I was 3 hours away from home). They replaced the battery under warranty and it was fixed."

Anonymous, AL (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Electronic Start/Stop system Aux battery and Main battery failed after two years. Replaced under warranty and vehicle works ok so far (two weeks)"

Anonymous, IL (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"start stop system component failed along with the two batteries"

Anonymous, IL (2018 Chrysler Pacifica Limited 3.6-L V6)

"The Pacifica would not start. The display would say to press the brake and start button. When you did, it would just display it again. It would not get to the ‘Ready to Drive’ state so it wouldn’t drive at all. We had to have it towed to the dealership. We were told the cause of the failure was that the regular battery had failed and without it being properly charged, the car wouldn’t start. They replaced the battery and updated all the software and the car is now running fine."

Gary T., CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Electronic ignition

"Experienced a Vehicle not in park error upon startup. Car would not shift out of park or turn off car and entire dashboard was lit up. Had to pull two fuses to get the engine to reset."

Dan C., CA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Hybrid/electric battery replacement

"Battery emitted a sulfur smell that filled our garage and into our home. We were afraid to drive the vehicle or keep it near our home."

Anonymous, OR (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Sliding side doors sometimes will not close, open intermittently, when nothing in track or on the way. Even has closed on someone in the past."

Anonymous, (2018 Chrysler Pacifica Touring-L 3.6-L V6)

"The doors stop opening automatically sometimes, or won't close on the first (or second) try, even if nothing is blocking the door."

Anonymous, DC (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Locks and latches

"The latch for the storage compartment related to the stow-and-go seats broke."

Anonymous, IL (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Tailgate, hatch or trunk

"The trunk will often not close fully on the first few tries, even if there is nothing blocking it."

Anonymous, DC (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"This is the same issue - peeling/bubbling paint."

Roger E., IN (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Slipping transmission

"Experienced twice. First at about 24000 miles. Shift from first to second was delayed/slipped a bit. Transmission reprogrammed under warranty. No recurrence to date."

Anonymous, (2018 Chrysler Pacifica Touring 3.6-L V6)

"Occasionally slips abruptly after 1yr, maybe slips once every 3 months"

Anonymous, OK (2018 Chrysler Pacifica LX 3.6-L V6)
Transmission computer

"There was a recall of the Powertrain Control Module. There was a possibility of the engine starting up out of phase with the electric motors . One of the symptoms of the recall is that it can cause extra fuel to go into the exhaust system which explains the explosion that earlier took out both catalytic converters."

Anonymous, IL (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"The nine speed transmission is constantly shifting causing a rather jerky ride. When you take your foot off the gas it takes quite a while for the vehicle to respond and slow down. The Cruise Control is very bothersome. The constant shifting causes a jerky ride even on slight to moderate inclines. Worst transmission I have had in 12 or more Chrysler vehicles. Other Pacifica owners are having the same observations. Very poor transmission. Dealers unable to make it as smooth as it should be, and as previous Chryslers have been."

Anonymous, NY (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"There was a recall on this model for ACC issues. I never experienced any issues but I did not use the ACC until the recall work was done"

Anonymous, AZ (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Bad radar module. Took about 5 months and numerous trips to the dealer to finally replace the module."

Anonymous, NC (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Broken (daily failure) of the radar module. Replaced twice over 6 months before replacing the second time."

Anonymous, NC (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"Connector came loose"

Anonymous, FL (2018 Chrysler Pacifica Limited 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Master cylinder

"Brake parts backordered ON A NEW VEHICLE from the manufacturer for almost three weeks. That means either the Pacifica has a universal brake problem demanding lots of parts, or Chrysler doesn't keep adequate parts in the supply line!"

Anonymous, FL (2018 Chrysler Pacifica LX 3.6-L V6)
Regular brake failure

"Totally lost braking due to power brake unit leaking fluid into master cylinder, Or the other way around. Dealer was never very clear about the exact circumstances..."

Anonymous, FL (2018 Chrysler Pacifica LX 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Transmission needed to be replaced but parts were unavailable which meant the vehicle had to stay at the dealership for nearly 2 months. Horrible service from FCA."

Anonymous, WA (2018 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"The transmission failed and had to be replaced. The car was inoperable. This was a fairly common problem with the new Pacifica Hybrids."

Anonymous, TX (2018 Chrysler Pacifica Limited 3.6-L V6 plug-in hybrid)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"recalled for adjustments"

Anonymous, NY (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Sensors (includes O2 or oxygen sensor)

"sensor stuck and had to be replaced at 3000 miles, evap sensor not working and also leaking and replaced at 5400 miles"

Anonymous, MN (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Compressor broke down and was replaced at no charge. The AC works fine until now."

Anonymous, TX (2018 Chrysler Pacifica Limited 3.6-L V6)
Heater system

"It seems that the heat is running when one wants to cool the car via the A/C. To override the heat into the cabin, one must drop the temperature setting to 60F and then work it back to 68-70F over 3 to 5 minutes."

Anonymous, NC (2018 Chrysler Pacifica Touring-L 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Trim on top of driver door not fitted correctly. Sharp edge cut my finger."

Floyd J., FL (2018 Chrysler Pacifica Touring-L 3.6-L V6)
Paint (fading, chalking, cracking, or peeling)

"Engine hood paint all bubbling off - known warranty issue at dealership"

Roger E., IN (2018 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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