Chrysler might have invented the modern minivan, but time has marched on, leaving the Town & Country (and its Dodge Grand Caravan twin) feeling dated and past their prime. Their major competitors, the Honda Odyssey and Toyota Sienna, are both far better choices. Not that the Town & Country totally lacks good points.
Alerts
There are 5 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Fuel Economy & Emissions
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Greenhouse Gas Greenhouse Gas The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
Smog Rating Smog Rating The Smog Rating represents the amount of health-damaging and smog-forming airborne pollutants the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
NA
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
NA
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
NA
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
NA
Transmission Minor Transmission Minor Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.
NA
Drive System Drive System Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.
NA
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
NA
2001
NA
2002
NA
2003
2004
NA
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Driving Experience Driving Experience Includes acceleration and handling
NA
Comfort Comfort Includes seats, climate control, noise, and ride
NA
Value Value Did you get what you wanted relative to the price you paid?
NA
Styling Styling How it looks inside and out
NA
Safety Equipment
ABS standard from 2008. Head protection air bags standard from 2008. ESC standard from 2008.
Road Test

Chrysler might have invented the modern minivan, but time has marched on, leaving the Town & Country (and its Dodge Grand Caravan twin) feeling dated and past their prime. Their major competitors, the Honda Odyssey and Toyota Sienna, are both far better choices.

Not that the Town & Country totally lacks good points. The ride is very comfortable and settled, and passengers will find a quiet, well-equipped cabin that offers considerable versatility. Both the second- and third-row seats can fold away into the floor, a big convenience for times you need to maximize cargo space. Unfortunately, that trick compromises the seats' comfort.

Seating
2 front, 2 rear, 3 third
Drive Wheels
Front
Warranty
Coverage varies among versions of this vehicle

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
minivan extended
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 3.6-liter V6 (283 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Chrysler Town & Country owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen goes blank

"If smartphone is plugged into the dashboard usb port, the GPS goes blank unexpectedly and needs to be reset."

Anonymous, NJ (2016 Chrysler Town & Country Touring 3.6-L V6)

"plugging a smartphone into the USB port to charge it, sometimes causes the GPS screen to go blank"

Anonymous, NJ (2016 Chrysler Town & Country Touring 3.6-L V6)
External music device interface (e.g., smart phone, MP3 player)

"System does not recognize attached iPod"

Marc L., WI (2016 Chrysler Town & Country Touring 3.6-L V6)
In-dash navigation system (GPS)

"System sometimes does not boot up. Seems to be about every 5th time you start the car the GPS system doesn't work. It is also in need of an update, but the cost to do so is expensive. I have another Garmin in my other car that comes with free updates for life. $200 plus for an update seems like robbery."

Mitchell B., WA (2016 Chrysler Town & Country LX 3.6-L V6)

"the GPS goes to the garmin screen and will not work dealer did up date but still have problem now and then. have to go back to dealer"

Anonymous, NY (2016 Chrysler Town & Country Touring 3.6-L V6)

"Maps locked up and dealer had to replace entire radio/cd player/navigation system"

Anonymous, IN (2016 Chrysler Town & Country Touring 3.6-L V6)

"Factory nav sux"

Carl W., GA (2016 Chrysler Town & Country Touring 3.6-L V6)

"The Maps loaded into the GPS when we purchased this car in October 2015 were out of date since the date of purchase. Chrysler finally SOLD us an Update earlier this year!!!!!!!!!!!!!!"

Elizabeth E., FL (2016 Chrysler Town & Country Touring 3.6-L V6)
Radio

"Sirius radio is constantly acquiring channels. I have even had the antenna replaced. I feel the radio is a piece of junk!"

Anonymous, (2016 Chrysler Town & Country Touring 3.6-L V6)
Steering wheel controls

"The clock spring went out leaving the horn and other steering controls other than cruise control non functional"

Christopher A., OH (2016 Chrysler Town & Country Touring 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Drain tubes clogged on sunroof. Only occurs during torrential rain. Happened a week into ownership. Dealer could not replicate. Happened again roughly 6 months later and dealer stated the drain tubes were clogged. Dealer cleaned and I was not charged. It hasn't leaked since"

Matthew V., TN (2016 Chrysler Town & Country Limited 3.6-L V6)

"Sunroof leaked. Had to take it to the dealer 3-4 times to get it correctly fixed. Originally the drains were cleaned out but after I mentioned that the sunroof didn't look like it was resting correctly when it was closed, the dealer adjusted that and we haven't had a problem since."

Matthew V., TN (2016 Chrysler Town & Country Limited 3.6-L V6)

"The drains on the sunroof are constantly clogging. This car is garage kept. I almost have to clean them out every 6 months or it will leak into the interior."

Anonymous, TN (2016 Chrysler Town & Country Limited 3.6-L V6)
Seals and/or weather-stripping

"Sliding door lock was clicking and could not be operated manually"

John B., SC (2016 Chrysler Town & Country 3.6-L V6)
Squeaks or rattles

"rattle sound, possibly after plastic clip was dislodged by a worker loading my car with goods, and then replaced by me."

Anonymous, NJ (2016 Chrysler Town & Country Touring 3.6-L V6)

"It's hard to pinpoint there is a lot of wind noise, road noise and it impossible the radio or have a conversation with the window open just a little. The van just makes a lot of noise"

Larry D., WI (2016 Chrysler Town & Country 3.6-L V6)

"loud noise from rear right door when turning off motor"

Anonymous, WI (2016 Chrysler Town & Country 3.6-L V6)

"Squeak from unknown source has now disappeared."

Anonymous, MI (2016 Chrysler Town & Country Limited 3.6-L V6)

"Rear struts were noisy due to faulty bushings. Replaced under warranty. New struts are now devolping the same noise. courtesy led light in the overhead consult clips were faulty."

Al M., ON (2016 Chrysler Town & Country Touring 3.6-L V6)
Wind noise

"With the windows open there is so much noise you can't hear much in the way of conversation or music"

Larry D., WI (2016 Chrysler Town & Country 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Gauges

"Tachometer stopped working properly"

Anonymous, NY (2016 Chrysler Town & Country Touring 3.6-L V6)

"Tachometer stopped registering"

Anonymous, NY (2016 Chrysler Town & Country Touring 3.6-L V6)
Headlights

"Each one simply burned out , one at a time"

Anonymous, KS (2016 Chrysler Town & Country Limited 3.6-L V6)

"Wiring in the right headlight assembly reportedly became fused requiring replacement if the entire assembly"

James J., MI (2016 Chrysler Town & Country Limited 3.6-L V6)

"One headlight leaked. The dealer was aware at the time of purchase, and reimbursed the repair."

Anonymous, (2016 Chrysler Town & Country Unsure 3.6-L V6)
Heated or cooled seats

"The seat heaters stopped working for both front seats"

Anonymous, NJ (2016 Chrysler Town & Country Touring 3.6-L V6)

"Driver seat has failed & operated inconsistently in last 4 months"

Anonymous, MI (2016 Chrysler Town & Country S 3.6-L V6)
Warning lights

"A warning is always on to check the gas cap. There is nothing wrong with the gas cap or the car. It has been fixed at the dealer twice, but recurs after 2-3 days. They don't know why."

Anonymous, TX (2016 Chrysler Town & Country Unsure 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

"rattle noise on the front door passenger side. dealer found that interior door trim was separating and they replaced it under warranty."

Anonymous, AZ (2016 Chrysler Town & Country Limited 3.6-L V6)
Paint (fading, chalking, cracking, or peeling)

"Engine hood paint cracked and peeled. Chrysler warranty covered the whole thing. Even got a free loaner!"

Anonymous, IL (2016 Chrysler Town & Country Limited 3.6-L V6)

"PAINT BUBBLED ON HOOD"

Warren T., NY (2016 Chrysler Town & Country Touring 3.6-L V6)

"Very small area of paint chipping on hood."

Louis B., MD (2016 Chrysler Town & Country 3.6-L V6)

"As the hood is made of aluminum it is susceptible to corrosion. It is a slow corrosion that I noticed shortly after purchasing the van in August, 2017. It was repaired in September, 2019, after it had spread significantly, and was covered as a warranty repair."

Anonymous, NY (2016 Chrysler Town & Country Touring 3.6-L V6)

"The engine compartment hood paint is bubbling around the entire front edge"

Anonymous, (2016 Chrysler Town & Country Touring 3.6-L V6)

"A paint bubble developed on the front edge of the hood. Because of the paint color it cost $900 to repair."

Anonymous, MD (2016 Chrysler Town & Country Unsure 3.6-L V6)
Rust

"The front edge of the hood has multiple places where rust is bubbling up under the paint."

Gregg F., GA (2016 Chrysler Town & Country Touring 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Previous owner apparently had problems with left sliding door electrical. Whoever worked on it incorrectly reinstalled lock actuator and cables. My Chrysler dealer had to install a new power lock actuator plus associated parts."

Carol S., IA (2016 Chrysler Town & Country LX 3.6-L V6)

"haven't taken ity in yet don't use pass side much just lazy I guess but have had 8 Chrysler van and all have door problems no big deal"

Thomas M., MI (2016 Chrysler Town & Country Touring 3.6-L V6)

"close motor cycles constantly after door closes. Grease helped for a while. Opening and reclosing ususally stops it."

Anonymous, GA (2016 Chrysler Town & Country Touring 3.6-L V6)
Locks and latches

"driver side sliding door lock became jammed and would not longer unlock. Could not open door, had to take in for warranty work to have door lock replaced. Service took about 4 days for repair but dealer did give a loaner car"

Anonymous, AZ (2016 Chrysler Town & Country Limited 3.6-L V6)

"Rear right passenger door lock multiple problems. Under warranty Chrysler couldn't fine after warranty $575.00 for a new door lock that now works."

Anonymous, IL (2016 Chrysler Town & Country Limited 3.6-L V6)

"POWER SLIDING DOOR LOCK BROKE ON THE DRIVERS SIDE"

Warren T., NY (2016 Chrysler Town & Country Touring 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"had it reprogrammed"

Anonymous, NC (2016 Chrysler Town & Country Touring 3.6-L V6)
Slipping transmission

"The transmission does not seem to shift properly to maintain speed. I have to set the automatic transmission to 5th gear to maintain a steady highway speed on very minor rises on the highway."

Gregg F., GA (2016 Chrysler Town & Country Touring 3.6-L V6)
Transmission leaks

"As the ignition coil was being replaced, dealer mentioned transmission cooler lines leaking from corrosion."

Anonymous, NY (2016 Chrysler Town & Country LX 3.6-L V6)
Transmission sensor or solenoid

"rebuilt transmission from dealer 6 mos later had solenoid problem covered under warranty"

Anonymous, NY (2016 Chrysler Town & Country LX 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Upshifted thru two or three gears, free wheeled, and then eventually defaulted to one gear."

Scott C., PA (2016 Chrysler Town & Country Touring 3.6-L V6)

"In early July, at 30,600 miles, the transmission began shifting irregularly, then stopped shifting at all. I had to drive it to a dealership in what they called an emergency gear. The dealership replaced the transmission after about four weeks, but the new transmission didn't work properly. Then they discovered an additional problem with the main computer unit in the vehicle, which they also replaced. After almost two months, I got the vehicle back and it has worked fine since. Fortunately, Chrysler covered all this work under warranty, but it was a significant inconvenience for me and undermined my confidence with the vehicle, the dealer and Chrysler."

Anonymous, IA (2016 Chrysler Town & Country Touring 3.6-L V6)

"check engine light came on dealership replaced it"

Anonymous, (2016 Chrysler Town & Country Touring 3.6-L V6)

"We experienced trouble with gears not shifting properly, getting stuck in one gear. It was about a week from first instance to getting it in a shop."

Anonymous, (2016 Chrysler Town & Country Unsure 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Condenser

"A foreign object (rock?) hit the bottom of the condenser causing a hole and the freon leaked out. The condenser had to be replaced."

Anonymous, FL (2016 Chrysler Town & Country Limited 3.6-L V6)
Refrigerant leaks

"It was a very hot day as we were traveling quite some distance from hoe, when we realized we were just blowing hot air out of our vents. We spent a couple of uncomfortable days getting home to our local dealer. They discovered the leak. We were just a few miles over the warranty, so the dealer went to bat for us and got it mostly covered. I have noticed just recently that it just does not seem to be cooling as well as it should, so am getting concerned that the problem has returned. Have an appointment to get it checked out. Not too happy about the recurrence."

Anonymous, MN (2016 Chrysler Town & Country 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Ball joints

"The front suspension had bad bushings that needed to be replaced twice. I heard a crunching sound when I would turn hard to the left. The dealer replaced it once under warranty. Had to go back because the parts they installed were defective."

Anonymous, MD (2016 Chrysler Town & Country Unsure 3.6-L V6)
Shocks or struts

"One of the load leveling shocks in the back started leaking. This was caught by the technician at an oil change at the dealer. It was covered under warranty. I had to wait a couple of weeks for the part to come in. The bad shock did affect the overall drivability, it wallowed a lot, but the car was still drivable."

Anonymous, TN (2016 Chrysler Town & Country Limited 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

"Recall under warranty repaired issue. Told it would be done in 1 day it took a week to get car back"

Anonymous, FL (2016 Chrysler Town & Country Touring 3.6-L V6)
Stability control (ESC)

"Brack pedal switch went bad and caused gear shift lever to lock in park."

Anonymous, OH (2016 Chrysler Town & Country Touring 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Pulsation or vibration

"BRAKES STARTED TO WEAR OUT.I COULD TELL BECAUSE OF PULSATING WHEN BRAKING"

Anonymous, NY (2016 Chrysler Town & Country Touring 3.6-L V6)
Rotors

"ROTORS HAD TO BE REPLACED AT ABOUT 30000 MILES"

Anonymous, NY (2016 Chrysler Town & Country Touring 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

"alternator stopped working suddenly at about 75k miles"

Anonymous, NY (2016 Chrysler Town & Country Limited 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Cylinder head

"The check engine light came on and I took it to the Chrysler dealer, and it was determined to have a a bad valve, to which the replaced the complete cylinder head assembly. The cost was covered by an extended warranty I had purchased when I purchased the vehicle."

Anonymous, AZ (2016 Chrysler Town & Country Touring 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Sensors (includes O2 or oxygen sensor)

"An engine warning light is always on stating that there is a problem with the fuel cap. No one seems to know how to make it go away. Otherwise, no problems with the operation of the vehicle."

Anonymous, TX (2016 Chrysler Town & Country 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"Malfunctioning circuit board; bad part from the start"

Edward B., CA (2016 Chrysler Town & Country Limited 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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