Ford Edge

"screen froze and was unable to use it."

"Sync stopped working and screen would freeze up constantly."

"Turns out this happens when the battery is dying."

"Over a year ago the screen started to take about a minute to switch from one screen to another. This is particularly annoying when trying you are trying to change the radio source and station, and there are 30-60 second delays between touch selections. It also happens with the cameras, and various apps. It was not resolved by my Ford dealer service."

"They had to replace the entire unit. They covered it under warranty ."

"Happened twice. Outdoor temperature display got stuck on 32 degrees, even though it was more than 80 degrees outside. This caused the unit to want to heat the inside instead of cool."

"The main nav screen is slow. I have reset it, removed phone contacts but still is 20 second response time from setting to climet anytime I have touched the screen to do something on the screen."

"Screen lock up. Dealer reset, blamed download update"

"Throughout my 10 month ownership of this car there are on and off issues with the Sync 3 system, the worse of which is that the screen shows gibberish and freezes up until I turn off the vehicle and the system restarts itself. Ford has been unable to "duplicate" the problem when I bring the car for service. Ford simply resets and updates the software which temporarily fixes the problem"

"Screen freezes up and won't comes back on for an hour"

"Screen went dark, along with gauges, radio, etc. I drove to dealership, turned the car off, and when I showed the technician the problem, everything worked again. No problems since. Tech said it was some sort of electrical glitch."

"It has happened about 3 times lasting from minutes to hours. Causing navigation to not work"

"needed update"

"problem is intermittent"

"System does not always boot up and sometimes GPS stops working"

"Car was just a month old and dealer replaced the defective module. All has been fine since"

"Screen freezes and back up camera won't work"

"Radio wouldn't play for part of the day the next day it was fine.."

"often music cannot be streamed from any iPhone to the system both over usb and Bluetooth."

"The Sync system has been a disaster from the day I purchased the vehicle. Pairing with my smart phone has been spotty and teh system often freezes or fails altogether. I brought it back to the dealer several times and even left it for a week and they said they couldn't fix it as it was intermittent. I gave up and live with the occasional system crash."

"The APIM, which is the brains of the Sync system, had to be replaced. It had gotten very sluggish, the whole system was very slow to respond to commands, verbal or by touchscreen."

"Sync stopped working properly. Hardware module had to be replaced."

"The SIM unit has been replaced twice and still does not work properly."

"Repeat problem with SD Card Not Inserted error, even when the card is there. Nav information is YEARS out of date and never updated. Traffic information is poor and usually wrong. Re-routing feature forgets traffic problems if a wrong turn is made."

"The GPS in this car is out of date, cumbersome and not usable. It is missing streets and points of interest. If you don't know exactly what town something is in it cannot find it. It requires that you answer multiple questions for it to attempt to find something. If I were buying this car new, I would get Sync3 with no GPS and use WAZE."

"The NAV system will not route a trip on a toll road even though it's the shortest or fastest path. Ford said in late 2016 that they knew about the problem and a fix was coming in the next NAV software update, which would need to be done at the dealer. Every time I check with the dealer, they don't have a software update. Their responsiveness has been terrible. They have continued to demonstrate that they don't really care about the customer."

"The display module is going to be replaced under warranty in about one week. Hopefully, this will resolve all the problems with phone pairing, gps not working, and other navigation problems."

"It sucks. Can't find a number oc cities in Ohio and FL."

"I wish I was able to pick multiple items from the list presented on the previous screen. The Navigation System is pretty much worthless. A majority of the time it doesn't give accurate navigation instructions. In fact, they are down right WRONG, and many times it has put me in an endless loop. Quickest and/or shortest routes are not accurate. I have come to rely on GPS apps on my iPhone such as Maps, Google Maps, Waze, etc. All of which are 100% better. The only problem is that the sound on my iPhone won't work when Bluetooth is on. So, I have to make a choice... Turn Bluetooth off and navigate with accurate GPS instructions in urban areas with sound and illegally use my iPhone (not hands free). Or, turn on Bluetooth to speak legally, and navigate with my iPhone GPS without sound. The voice activated navigation is clueless. Most of the time, not a single word I say is interpreted correctly (frustrating as hell). I have a very typical Midwestern accent, which I would think to be easiest to understand, don't use slang, speak loud and slow, and the navigation system still doesn't understand what I say. I could live without the Ford navigation System. But, unfortunately, it comes as part of the Technology Package which has other features that I like and probably wouldn't want to do without. The touch screen icons are confusing and hard to use while driving. Route information is not accurate. Places for stopping to eat are incomplete. The iPhone apps are free and upgrade multiple times per month also for free. The connection between Sirius Traffic sometimes works and sometimes not. Actually, it doesn't work about 99% of the time. All these items, and more, have been discussed in nauseating detail with my local Ford dealer without success. My two biggest complaints are the Bluetooth compatibility and inaccuracy. I'm told that's just the technology. The only relief offered, if you even consider it relief, is an upgrade CD at a cost $$$. No guarantee anything will get fixed, and definitely no Bluetooth fix. Bottom line... The Ford Navigation System is GARBAGE."

"hardware replacement required update for GPS only dealer available for $400-poor system of updating"

"The navigation computer software quit working completely.The onscreen map frequently showed I was not on the road, in wrong city or went blank. It took multiple tries to fix this including . very frustrating, at least one service dept (Ford) refused to work on it and said it would cost too much and I would not be happy."

"Pairs for phone calls, but keeps losing the ability to connect audio."

"Bluetooth was connected for about a year, then disconnected and would not pair up again. Dealer was not able to correct."

"Screen goes blank unexpectedly and is difficult to reboot when driving."

"You could get the phone paired with the vehicle's bluetooth, but the next time you went to use it, it wouldn't work. This was constant. Finally, on the 3rd trip in for a repair, Ford just replaced the entire unit. Now it works."

"repeated loss of pairing"

"SYNC would not connect to iPhone via Bluetooth"

"Texting feature will not pair with phone. Can’t get resolved."

"still having problems after several repair attemps"

"Hands free does not work with the GPS apps (google maps, waze, etc) on my iPhone."

"Constant issues of having to unpair my phone and do it over again."

"lost Bluetooth connection to phone, but works occasionally"

"See previous comments. System cannot efficiency find phone contacts or "decipher " street names"

"Reception of stations deteriorated markedly and sound quality was extremely poor."

"The radio touchscreen controls radio, navigation, climate and other electronics so when it fails it affects several electronic components not just the radio."

"Hard ware replacement required dealer"

"The volume would not operate. I could talk to the car but nothing could be heard in response. The volume level indicator did not she on the screen. The amplifier went bad."

"Less quality in am/fm reception. More effort in everything else electronic."

"My Sirius satellite would always lose signal. The radio every 5 minutes or so would go out.The problem ended up being that a part that was factory installed was damaged"

"loss of screen, incorrect information, false battery alarms"

"Would not update NAV system."

"I was unable to download the Sync update using a usb drive. I called Ford customer support; they told me to go to a dealer. The dealer did not inform me of the cost, or call me with status and when I picked up the car they charged me $250. They came down to $150 after heated exchange. The warranty did not cover the software update."

"Adaptive steering malfunction"

"Dealer attempted to download a fix to the updates but was unsuccessful."

"All of the items refer to problems which developed in the Sync3 system. I downloaded an update, which didn't help. I told Ford service when I was in for maintenance, and was told their computer was down. On my next visit I asked again, and was told that many people had experience the same problem, but that HQ had said it was a problem with Ford servers. The problems have not been fixed. For instance when I was 80 miles from home, the GPS showed me one block from my house. After I back out of my driveway, the review camera remains on for 2 blocks. It can take several minutes to change the radio station. I am hoping that safety features are not affected. Now Ford has sent re a request to load new maps for this system that doesn't work, for $150 ( as much as a standalone GPS with lifetime maps)."

"I thought updating the system as recommended would fix the delays but unsure if it has actually been updated."

"Won't update online, gets an error message"

"The speakers seem to cut in & out. The radio will get louder & softer. And its intermittent when it happens so the dealer has only been able to replicate once which Ford said wasnt enough to replace the whole system. I have numerous audio recordings of the problem. Ford has said they'll need to recreate it in the shop for an extended period so that they can get the error codes. Its very frustrating. They also think it may have to do w/ HD radio but arent sure"

"My driver's side front door speaker was blown after 3 months use. No severe loud settings and no heavy base music played"

"I only remember solution was a new steering wheel"

"Adaptive steering fault message kept coming up. Ended up they had to replace the $1100 steering wheel to fix the problem. They tried other things first that did not work"

"Steering wheel stuck in up position"

"It wasn't specifically controls, it was the adaptive steering sensor that failed. They replaced the steering wheel, then I had a shorted horned that kept blowing and they had to replace the steering wheel again"

"useless most off the time."

"Voice control had only about a 70% success at recognition for navigation controls. The introductions for each step are so long that I avoid using them. Voice recognition of mobile phone contacts is terrible and I have never successfully had it pick a number from my contact list and dial it as advertized"

"System constantly misheard instructions regarding calling contacts, street names, etc"

"3rd brake light assembly had to be replaced, as LED lights failed"

"The left rear led tail light unit burned out. Took 2 months for a replacement due to Ford Motor Company disbelief that this led unit is non functioning."

"Wiring harness for back up lights failed two monthes after warranty expired and cost $450 t0 repair."

"tail lights get condensate inside lense"

"Gauges just blacked out on a two occasions. It still has the problem periodically."

"Problem with heater system for front seats."

"The heated seats and the heated steering wheel didnt work and it was a hassle getting them fixed. Ended up replacing the steering wheel and all the electronics in the seats. This year definitely had electrical problems"

"A short was traced to the passenger sunvisor from the overhead light consule. The sunvisor interior lights were replaced. Now working just fine"

"approach the car, use the remote to unlock, reach the door and the system will sometimes lock the car."

"keyless entry stopped working, was unable to get into vehicle"

"Key fob batteries have to be replaced often. Also had to replace one of the two key fobs"

"Often the keyless entry is not sensitive enough to use. I will need to get my keys out of my purse and hold them to unlock the door"

"The electronic key stopped working. the dealer fixed it"

"Battery was not getting connected and the engine stopped after battery had a loose connection. Ford dealership fixed it and battery stalled again. Ford fixed it again and said this was a rare defect."

"sensor for side clearance stayed on"

"engine light on due to wires fraying. System was repaired back up camera was replaced."

"The gauge and warning light blackout was combined."

"left front clearence sensor defective"

"the wiper motor was replaced under warranty"

"wipers would stop working while vehicle was in motion, had to stop car, restart to correct problem"

"Front wipers are set up with both wiper arms mounted to outer edges of hood cowl. The arms and blades fold towards the center of the windshield. The system sometimes gets out of sync."

"I believe the problem is with the passenger front door. It is a very loud, irritating squeak"

"There is a rattle coming from the cup holder and squeaks coming from the moonroof as the vehicle is in motion."

"Shield under passenger compartment rattles at highway speeds with a crosswind from either side. The shields and fasteners were replaced once under warranty. It was quiet for about 3 months but the noise has returned."

"The Ford dealer had to fix this issues as there was something loose on the bottom of the vehicle. It took them 3 tries to get this fixed. It was covered as WTY but cost a of of time and trips to the dealer."

"Rattle appear to come from dash. Dealer could not locate."

"Simply bothersome squeaks. I can't find them to correct them"

"cover on bottom of car had loose connectors. Fixed it myself."

"Common issue on early Edge's-underbody panel rattles on highway. Ford has quick and free fix for it to simply install newer clips as the original clips loosen up over time"

"A rattle occurs when you reach above 40 mph. I cannot figure out what it causing it."

"rear seat back rattles"

"Started rattling near the passenger side, under carriage, within 2-3 months of purchasing. 2 local dealers did not address the problem. A local independent repair shop did hear the rattle and replaced and tightened some screws under the car. This solved the problem for a couple of weeks and now it is back."

"Plastic shield on bottom of chassis was loose"

"Rattles occur intermittently Appears to be center dash"

"panoramic roof has a crackling when driving, only when in warm weather"

"Just general occasional rattles, nothing too serious and only on bad roads"

"I have brought the vehicle for service 3 times now, each time with different rattling problem. Each time Ford had managed to fix the problem by adjusting the door or tightening of screws. I have owned many vehicles in my life (including a 17 year old BMW) but prior to this Ford I had never had a vehicle that rattles this much. Avoid Ford at all cost"

"Flutter noise at highway speeds seeming to coming from under passenger's feet."

"Wind noise from rear passenger window. Dealer replaced seal, which fixed the issue"