In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"image fuzzy to the point you could not see anything. Had to replace the camera ($500)"
Anonymous, FL (2012 Ford Explorer XLT 3.5-L V6)"The back up camera stopped working sometimes. The dealer said I needed a new one at the cost of $800. I did not NEED a backup camera that bad. The camera does work on occasion."
Anonymous, (2012 Ford Explorer XLT Unsure)"Camera developed a bad connection. Screen would go blank when backing up. $400 to replace"
Anonymous, TN (2012 Ford Explorer XLT 3.5-L V6)"Camera quit working. Required new--expensive-module"
Anonymous, IN (2012 Ford Explorer Limited)"Lost the "lane" guides, then lost ability to zoom, now have an image that is a mirror image of actual"
Thomas C., NV (2012 Ford Explorer XLT 3.5-L V6)"The camera does not work most of the time. Normally first in the morning it will work but after the sun heats up the car it will stop working"
Richard N., TX (2012 Ford Explorer XLT 3.5-L V6)"Backup camera stopped working.dealer installed new battery which did not help and new system would cost $1500"
Anonymous, NJ (2012 Ford Explorer XLT 3.5-L V6)"Had to replace"
Anonymous, PA (2012 Ford Explorer XLT 3.5-L V6)"I've had problems with the "My Sync" system almost since day 1. The screen freezes, the navigation spins in circles. At least twice a year, the navi "resets" itself and my home becomes the ford factory in flint michigan. It's frustrating and annoying. Never again will I get a Ford. Probably not fair but this car has been such a problem that it's not worth giving ford another shot."
Anonymous, NJ (2012 Ford Explorer XLT 3.5-L V6)"MYSYNC SUCKS. FORD UNABLE TO REOPAIR OR ACCOMODATE CUSTOMERS ON A KNOWN ISSUE. NEVER BUY FORDS AGAIN"
Anonymous, NJ (2012 Ford Explorer Limited 3.5-L V6)"It's been an issue since the vehicle was new."
Anonymous, CA (2012 Ford Explorer Limited 3.5-L V6)"Screen went blank 8 months ago, came back on a few months later, stopped working 1 month ago."
Anonymous, (2012 Ford Explorer Limited 3.5-L V6)"Had to get the touchscreen system replaced. Our extended warranty covered it."
Anonymous, VA (2012 Ford Explorer Limited Unsure)"screen would be blank on starting vehicle and would not come back for hours"
Rex L., NL (2012 Ford Explorer XLT 3.5-L V6)"Had to rebbot twice then they reinstalled an updated system. Works fine now"
Richard H., MI (2012 Ford Explorer Limited 2.0-L 4 Cyl turbo)"Seems like the main computer failed. The tech said that this one is better because the old one was known to fail. Frustrating that they knew they had a problem but wasn’t likely to fail under warranty so they didn’t do anything for current owners"
Anonymous, IA (2012 Ford Explorer XLT 3.5-L V6)"FORD MY TOUCH. HORRIBLE SYSTEM. HAS A MIND OF ITS OWN. BECAUSE OF ITS ISSUE NAVIGATION DOESN'T WORK/RADIO DOESN'T WORK SEAT AC/HEAT DOESN'T WORK. NO CLOCK DISPLAY. FORD SCREWED ITS CUSTOMERS W/ THIS SYSTEM. SOONER OR LATER GOING TO COST ME."
Anonymous, NJ (2012 Ford Explorer Limited 3.5-L V6)"Very difficult to try to maneuver around the system, too many touch screen buttons, isn't user friendly at all"
Anonymous, PA (2012 Ford Explorer XLT 3.5-L V6)"Off course alot"
Anonymous, NY (2012 Ford Explorer Limited 3.5-L V6)"You cannot update the navigation chip like I can with Garmin. You have to buy a new chip from Ford. This is a lousy way to run a navigation system. Things change like speed limits and roads. Ford needs to enter the 21st century"
Anonymous, IL (2012 Ford Explorer Limited 3.5-L V6)"arrow would be off roadway and would get directions to turn left when highlighted rout said to turn right, also wrong street names"
Anonymous, MN (2012 Ford Explorer Limited 3.5-L V6)"Google Maps app on my phone is 100 times easier to use. I never use the GPS through Ford anymore"
Anonymous, IL (2012 Ford Explorer Limited 3.5-L V6)"No matter how many updates I have installed, the system still has a problem with getting me out of my neighborhood"
Anonymous, DE (2012 Ford Explorer Limited 3.5-L V6)"GPS goes long periods of time without synching to correct position"
Donald A., LA (2012 Ford Explorer XLT 3.5-L V6)"I have updated the software in the GPS system 2 or 3 times at $149 each since purchasing the car. It sometimes does not know where it is and I must use the GPS in a phone. Also, at times it will not accept the destinations."
Anonymous, DE (2012 Ford Explorer Limited 3.5-L V6)"I have two different new phones and each time the actual connection is lost at times and occaissionally it takes a long time for the connection to be made"
Anonymous, NC (2012 Ford Explorer XLT 3.5-L V6)"System often does not find a phone. When it does, it will hang up on calls after a couple of minutes"
Joshua J., MD (2012 Ford Explorer Limited 3.5-L V6)"EVERY SO OFTEN PHONE PAIRING DOESN'T WORK. YOU NEED TO REDO TOO OFTEN."
Anonymous, NJ (2012 Ford Explorer Limited 3.5-L V6)"radio doesn't tune to 87.7 fm"
Joe H., IN (2012 Ford Explorer XLT 3.5-L V6)"Too much static interference in AM mode."
Anonymous, CA (2012 Ford Explorer XLT 3.5-L V6)"Speakers short out and crackle."
Anonymous, GA (2012 Ford Explorer XLT 3.5-L V6)"steering was smooth than hard to over come some times not all the time said it was pc board up date needed no problems since"
Anonymous, MI (2012 Ford Explorer XLT 3.5-L V6)"Upon starting up, the power steering does not work. I must turn off the ignition and restart at least once."
Anonymous, DE (2012 Ford Explorer Limited 3.5-L V6)"The system is very user unfriendly. It is difficult to get any information from the voice system. Very confusing to use in addition to the touch screen feature"
Anonymous, PA (2012 Ford Explorer XLT 3.5-L V6)"Must be very careful to enunciate very clearly or you will get a poor response from the system"
Anonymous, DE (2012 Ford Explorer Limited 3.5-L V6)"Sometimes does not respond to voice commands."
Anonymous, IL (2012 Ford Explorer XLT 3.5-L V6)
"became inoperable"
Anonymous, (2012 Ford Explorer XLT 2.0-L 4 Cyl turbo)