In a class generally known for bland styling and a lack of driving excitement, the Ford Fusion is like a fresh, charismatic newcomer. But also like some promising and talented celebrities, it has just enough quirks to erode your enthusiasm. The Fusion looks upscale and stylish and handles like a really good European sports sedan. We bought three versions: a top-trim Titanium, a mid-trim SE, and the SE Hybrid.
Alerts
There are 15 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
NA
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
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2020
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
NA
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
NA
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
NA
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
NA
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
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2014
2015
2016
2017
2018
2019
2020
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS available, standard from 2009. Side and head protection air bags available, standard from 2007. ESC available in 2009, standard from 2010.
Road Test

In a class generally known for bland styling and a lack of driving excitement, the Ford Fusion is like a fresh, charismatic newcomer. But also like some promising and talented celebrities, it has just enough quirks to erode your enthusiasm.

The Fusion looks upscale and stylish and handles like a really good European sports sedan. We bought three versions: a top-trim Titanium, a mid-trim SE, and the SE Hybrid. All versions provide a composed, civilized ride that's as good as cars costing twice as much. The cabin is blessedly quiet. The Titanium version is among the best-handling midsized sedans we've tested. The Hybrid model posted among the best fuel economy we've measured in a midsized sedan: 39 mpg overall. A plug-in version is also available.

Seating
2 front, 3 rear
Drive Wheels
AWD , Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
sedan
Transmissions Available
  • 6-speed Automatic
  • CVT
  • 6-speed Manual
Engines Available
  • 1.5-liter 4 turbo (181 hp)
  • 1.6-liter 4 turbo (177 hp)
  • 2-liter 4 hybrid (188 hp)
  • 2-liter 4 turbo (231 hp)
  • 2.5-liter 4 (175 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2014 Ford Fusion owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"Backup camera is overly sensitive. It's afraid of it's own shadow. The alarm sounds as if there is something behind my vehicle when in fact it is just it's shadow. I worry this will train me to be less concerned if I hear this alarm in the future"

Anonymous, VA (2014 Ford Fusion)
Display screen freezes up

"Sometimes while driving, the infotainment system freeze up. The only thing is the volume knob that works, then it performs software check for about 5 minutes. Besides that, the infotainment system is slow and voice control is almost unusable. The climate buttons are touch, and I have to look at them before being able to change anything. I wish Ford offers to upgrade the infotainment system to sync 3 and the central console."

Tarek H., GA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"SYNC Display often freezes up and I cannot resolve the issue without completely shutting off the vehicle and restarting it. During the freeze none of the other manual controls will respond either. This effects the a/c, radio, GPS & general settings"

Anonymous, VA (2014 Ford Fusion)
Display screen goes blank

"display repetedly went blank which killed control over the radio, cd, climate, navigation, back up camera// this was checked at dealership 3+times and the claimed it was because of my Apple I phone. finally a replaced computer ship appears to have c"

Robert T., FL (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
External music device interface (e.g., smart phone, MP3 player)

"the blue tooth does not sync to my device seemlessly, every time the vehicle is turned off it takes minutes worth of effort to reconnect my ipod or phone for listening to music. It's a nuisance."

Anonymous, NH (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Contacts from my phone were not transferring to MyFord Touch. The APM module was replaced and fixed the problem. All work was done under warranty"

Anonymous, FL (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)
In-dash navigation system (GPS)

"Reports something missing. Usually comes back after restarting the car. Happens once every few months."

Eddie C., ON (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Poor voice recognition. Hard to locate some destinations. Definetly not Garmin!"

Stan R., MI (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"VERY CONFUSING DRIVING DIRECTIONS, AND VOICE CONTROL IS DIFFICULT AND NOT CONSISTANT"

Stanley R., MI (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"system does not always allow entry of destination point"

Anonymous, PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Does not properly track where I am located. Shows me 50 to 500 metres from where I actually am. As a result constantly reroutes me & asks me to make U turns & other changes of direction"

Derek A., ON (2014 Ford Fusion Titanium Hybrid 2.0-L 4 Cyl hybrid)
Phone pairing (e.g., Bluetooth)

"the phone pairing works okay, but the message on who is calling or who i am calling is always incorrect"

Jeffery R., MI (2014 Ford Fusion SE 2.5-L 4 Cyl)

"loading phones and updating phonebook is an aggravating process. We have 2 phones that are alike. I can update one phone's Numbers but the other phone, though recognized can't be found to upload the numbers"

Anonymous, MA (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"The phone system is impossibly difficult to use and it disconnects constantly"

Edgar E., NY (2014 Ford Fusion SE)

"Unable to sync my L2G2 smart phone. Dealer finally succeeded after I owned car for over a year"

James H., MD (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"To complicated. Easy to hit wrong button/command and mess up system"

Anonymous, VA (2014 Ford Fusion SE 2.5-L 4 Cyl)
Radio

"There is 'static' noise. After lots of troubleshooting and discussions with Ford engineering, it was determined that this problem exists with all factory radios equipped with SiriusXM satellite radio. They were unable to fix the problem"

Ted B., GA (2014 Ford Fusion SE 2.5-L 4 Cyl)
Speakers

"Speakers put out undesirable "interference" noises"

Anthony R., CA (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)
Steering wheel controls

"The steering wheel controls for no reason stopped working. Upon taking it in for service it was determined that the software driver had to be reinstalled"

Anonymous, MI (2014 Ford Fusion Titanium Hybrid 2.0-L 4 Cyl hybrid)
Voice control commands

"Sporadic results with voice recognition. Very annoying.."

Stan R., MI (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"DOESN'T ALWAYS RECOGNIZE THE SAME VOICE OR WORDS. AC FAN BLOCKS VOICE COMMANDS"

Stanley R., MI (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"It just isn't able to understand names or common English!"

Ronnie B., KS (2014 Ford Fusion Titanium)

"My problem -- remembering specific commands to make system work"

Anonymous, VA (2014 Ford Fusion SE 2.5-L 4 Cyl)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"AC compressor and clutch should not break for a car four years old."

Eddie C., ON (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"AC clutch is separating from the compressor. Currently there is about a 1 gap between the two, and the two parts could separate while driving. Ford claims it is not their responsibility even though the car only has 24,000 miles on it. Car had to be towed to dealer for repairs, told not to drive it."

Anonymous, CO (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Compressor was on skid plate when changing oil. Reinstalled but compressor was broken and had to be replaced since air conditioning did not work."

Matthew D., MO (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"I had to replace the A/C pump unit because a piece was missing"

Anonymous, BC (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"The A/C compressor was replaced twice"

Larry A., AB (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Compressor failed and was replaced under warranty"

Anonymous, VA (2014 Ford Fusion SE 2.5-L 4 Cyl)
Automatic climate control

"the auto climate control caused the selected temperature to go to zero .and the system did all it could to get the temp to zero.Could not adjust temp or shut the system off. had to turn the car off.This was in the middle of winter.The fix was to update the computer."

Phillip H., OH (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Unable to adjust temperature to lower levels (air conditioning)"

Anonymous, TX (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"HVAC system would spontaneously change to 60 degrees = not good during winter & would turn itself back on at 60 degrees after being turned off. All fixed for free by a computer upgrade at the dealer"

James H., WI (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"It was rebooted and have not had a problem since then"

Anonymous, CA (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"The AC was always on, even when turned off and 40 degrees outside. Was fixed under warrenty"

Chris P., CA (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"System makes peculiar changes in fan speed, temperature, and delivery choices"

D M., MI (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"The "auto" system did not function as advertised. It did not blow cold air until cabin was at desired temperature. Dealer said system was functioning normally. Not true. I have to manually adjust fan speed"

Gary T., IA (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Complete failure of climate system. Fixed under warranty. Terrible system"

Anonymous, CT (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"System would only blow HOTTEST temp air except when set at "LO". Dealership had to "Reset the climate control computer"

Anonymous, IL (2014 Ford Fusion Titanium Hybrid 2.0-L 4 Cyl hybrid)

"It stopped blowing cold air 3 days ago"

Julie G., LA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Evaporator

"it was the defroster it smelled like urine and did not defrost the very middle part of the windshield"

Anonymous, OH (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)
Heater system

"The heater stopped working anytime the car was in EV-only mode. For example, after charging the car, it will run almost exclusively on battery power. It is during those periods that the heater does not heat - the climate controls appear to function, and the fan is active, but there is no actual heat generated. During periods when the gas engine is engaged, the heater generates heat. Ford says it is a bad heating unit, which is covered under warranty. I haven't had the replacement done yet, but I will soon."

Brian H., CA (2014 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)

"Warm air turns cold"

Anonymous, NY (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)
Refrigerant leaks

"The car has been at the dealer 7 times to fix problems with the A/C. The refrigerant would leak out within days of it being fixed each time"

Larry A., AB (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Kept hearing loud 'wind' noise on passenger front seat side of car at 6 months"

Anonymous, TN (2014 Ford Fusion SE Hybrid)

"the Ford Fusion seems to have a serious problem with leaky seals/gaskets that needs to be checked out and fixed"

Anonymous, VA (2014 Ford Fusion S)
Seals and/or weather-stripping

"The car leaked a lot of water around some seals/gaskets. There was water standing in the rear floorboard, passenger side for some time. Electrical components were ruined by standing water in driver's floor and rear floorboard"

Anonymous, VA (2014 Ford Fusion S)

"roof"

Anonymous, NJ (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)
Squeaks or rattles

"When slowing down and stopping, there is a sound as though something in a rear wheel keeps rotating, but gradually slowing down. Makes a ticking noise."

Lawrence S., OR (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Since the car was new I have had one rattle in the right rear area of the car that no one can find. In fact when I took it to my Ford dealer they said they did not hear it. The older the car gets the more noticeable it becomes. I simply gave up."

Anonymous, AR (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Almost all of the trim parts in the dash rattle from time to time. The plastic trim piece makes a clicking sound while driving all the time. Outside of the vehicle when hitting bumps you can hear the front end squeak"

Matthew J., DE (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Their is a creaking/groaning sound when turning or going up a slight incline while turning"

Jay S., CA (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"The windshield wipers squeal consistently. Although it is a minor nuisance it nevertheless happens every time it rains"

Anonymous, MI (2014 Ford Fusion Titanium Hybrid 2.0-L 4 Cyl hybrid)

"something rattling in cabin"

Joel G., CA (2014 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)

"The car was very quiet except for a rattle from the rear at highway speeds. Fixed by an out of town dealer (local dealer couldn't find)"

Chris P., CA (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"The dash has a constant rattle while driving. My girlfriend also bought the same year and model and her car has the exact same issue"

Anonymous, AZ (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)
Wind noise

"sounds like a window or door is open but their not. On expressway it's hard to listen to the radio. too expensive to fix"

Anonymous, MI (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Wind noise near driver rear view mirror is ongoing"

Anonymous, IL (2014 Ford Fusion SE)

"Dealer has 2 Ford locations in nearest metro-size city. Took car to dealer location where I bought the car. Couldn't find or hear problem. After about a month, took car to second location which seemed to have bigger service area, more mechanics, & mo"

Anonymous, TN (2014 Ford Fusion SE Hybrid)

"It's the weather stripping in the drivers door"

D M., MI (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"can not drive with any window open at any speed greater then 40 km/h due to extremely loud and excessive wind fluttering"

Jason W., BC (2014 Ford Fusion SE 2.5-L 4 Cyl)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"The I on FUSION badge fell off the vehicle."

Patrick M., IL (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Some of the letters in the word FUSION fell off while driving"

Robert C., PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"The third brake light fixture was not installed properly and my dealer had to replace it"

Anonymous, MI (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Window moldings cam unglued Some body fenders out of plum, car came that way"

Anonymous, CA (2014 Ford Fusion Energi SE 1.5-L 4 Cyl turbo)

"Trim around the front driver and passenger windows keeps popping out. When this happens you can hear wind noise. I had it once where almost all the rubber trim was hanging outward and I had to pull over to put it back in place"

Anonymous, CA (2014 Ford Fusion SE 2.5-L 4 Cyl)

""Fusion" emblem on truck lid came off. Substantial hassle to have emblem replaced. Involved replacement of part of trunk lid"

Anonymous, AB (2014 Ford Fusion SE 2.5-L 4 Cyl)
Loose interior trim or moldings

"loose liner around front doors"

Anonymous, FL (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"Inside door trim had to be replaced"

Robert C., PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Some interior trim had the clear film come off Other trip was loose and had to be re-taped"

Anonymous, MA (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"headliner loose and sagging over rear window from first week of owning car. told by ford dealer that ford engineers are working on a solution..... that was 8 months ago,still no repair done"

Jason W., BC (2014 Ford Fusion SE 2.5-L 4 Cyl)
Paint (fading, chalking, cracking, or peeling)

"The paint is chipping on the front bumper and the hood. My daily commute speed is around 35 mph. I take good care of my paint by hand washing properly (chris fix and adams polishes tutorials)"

Tarek H., GA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"A four-year old car should not have painted surface bubbling and small area paint peeling off problems."

Eddie C., ON (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Clearcoat on factory wheels peeled. Wheels were replaced with no problem"

Ronald S., TX (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Clearcoat on paint is peeling off near driver's side front wheel well"

Anonymous, AB (2014 Ford Fusion SE 2.5-L 4 Cyl)

"paint peeled on rear deck space. small chips in paint in areas not typically affected by road hazard"

William J., PA (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"Paint peeled on small section of front cowl"

Peter H., ON (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Rust

"it was a minor issue on the underside of the hood"

Robert P., WI (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust leaks

"One of the hoses went bad in the exhaust system. Triggered the check engine light. Was taken care of under warranty in a day"

James L., NJ (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Other/unsure

"Sensors sometimes don’t sense rear cross traffic or pedestrians. Sensors sometime activate when there is no cross traffic, pedestrians or object in back of the vehicle."

Anonymous, OK (2014 Ford Fusion)

"Ford has a national safety recall for ft. air bags."

Matthew D., SC (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"pain to use"

Anonymous, IN (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Unable to customize settings"

Anonymous, AZ (2014 Ford Fusion SE Hybrid)

"MFT is not as good as promised. Even with upgrades, system is slow to identify connected iPod and spends excessive time "indexing" and "building commands" before the iPod can be used properly and fully"

Anonymous, PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"It is confusing and difficult to use"

Edgar E., NY (2014 Ford Fusion SE)

"It is the worst in this brand of car. I have rented Ford high end SUV's and it sounds good. so its the Fusion"

Eric I., PA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"I am computer savy but have found the Sync system to be incredibly confusing and difficult to use. Unable to sync my cell phone or connect walkman using USB interface"

James H., MD (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)

"Very problematic, too many issues to explain. From lights to radio to climate control there have been problems"

Anonymous, CT (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Very difficult to use"

Anonymous, PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"The features available constantly change. Sometimes it says my phone doesn't have text msg capability, sometimes it does. Pandora only works about half the time. The problem is not the phone because it works in other cars just fine"

Ted B., GA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Problem deals more with how horrible the noise cancellation is when talking on the phone. Road noise drowns out the driver's voice to the point it becomes too annoying to keep asking, "what did you say""

Robert T., FL (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Navigate home doesn't work from the drivers display. Known issue with no fix from Ford yet. Works fine from the main center console display"

Tim C., AR (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"The system is clunky and doesn't update. It just suddenly stopped connecting to any bluetooth device which is incredibly frustrating"

Anonymous, CA (2014 Ford Fusion)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"There was a faulty wire in the wiring harness housing that needed to be repaired. It caused the ABS and ESC lights to come on, as well as the power steering to become partially disabled. The wire fix and wiring harness fix was quoted by Ford to need to be replaced for approximately $500, however a trustworthy mechanic fixed the wire and the problem went away for the cost of one hour of labor and no parts."

Patrick M., IL (2014 Ford Fusion SE 2.5-L 4 Cyl)

"same...ABS failure resulting in a crash"

Scott C., CA (2014 Ford Fusion Energi SE 2.0-L 4 Cyl hybrid)

"A whole series of lights came on indicating a problem with this overall system. It was a bad sensor and related to a recall for similar problems"

Doug M., ON (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Normal routine brake wear

"Rear brake pads and rotors were replaced. Front brakes were still in very good condition."

Anonymous, MN (2014 Ford Fusion SE 2.5-L 4 Cyl)
Premature brake wear

"Had to have brakes completely replaced at around 70,000 miles at a cost of nearly $1,000.00."

Anonymous, KY (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Rear Brake pads needed replacement at 40,000. Front brakes are still good at 42,000. Seems unusual that rear brakes would wear before the fronts."

Anonymous, IL (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Rear brakes needed to be replace. Front brakes have never been replaced and are rated at 50% after 50,000 miles."

Robert L., NJ (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Had to replace front and rear pads as well as rotators in the front before 50k. Rear brake pads should last significantly longer than the fronts and in most cases don't need replacement till 60-70K or more"

Anonymous, MI (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)
Regular brake failure

"The Ford had brake failure, resulting in a freeway crash. The dealership proved brake error, Ford is disputing the findings"

Scott C., CA (2014 Ford Fusion Energi SE 2.0-L 4 Cyl hybrid)
Rotors

"Rotors were replaced on back brakes at the same time as brake pads. Front rotors and brake pads were still in very good condition."

Anonymous, MN (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Had to replace rear rotors and brake pads. Normal stuff"

Bradley W., OH (2014 Ford Fusion SE 2.5-L 4 Cyl)

"rotors were warped"

Anonymous, KS (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Rotors were warped Trim came loose"

Anonymous, MA (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"On delivery from dealer, brakes gave a rumbling sound on application. Dealer eventually replaced the rear rotors & pads. This seems to have fixed the problem"

A S., ON (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)
Squeaking

"Brakes needed replaced"

Bradley W., OH (2014 Ford Fusion SE 2.5-L 4 Cyl)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

"There is a cable that attaches to the transmission and the internal gear shift in the car that attaches above the engine. That entire cable assembly had to be replaced as where it attaches broke off."

Anonymous, (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)
Rough shifting

"I took my car to 3 different ford dealerships and they all said the same thing. The car just has rough shifts because of the dual clutch and CVT."

Jermell J., FL (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Rough/hard shifting from 1st to 2nd."

Anonymous, NJ (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Transmission slips in 2nd to 3rd gear. The dealer found the problem, but the part has been on back order for over 6 months. still waiting to get it fixed"

James Y., GA (2014 Ford Fusion Titanium 2.5-L 4 Cyl)

"My Fusion was shifting very hard, and very rough, and at other times it was okay, it was almost like I was imagining things, but I wasn't, as my wife also noticed the rough shifting as well."

Hugh G., ON (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Rough transition from park to drive and reverse"

Anonymous, NH (2014 Ford Fusion Titanium 1.6-L 4 Cyl turbo)

"At the dealer now for the 4th time for consistent lurching into 3rd gear. Each time replacing or inspecting something different. Car is there now. Replacing numerous parts, adenoids, trans throttle body (I don't know what yet this time, not getting it back till Tuesday been there 2 weeks so far)"

Anonymous, PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Transmission hesitates then has a rough shift between second and third gears. Solenoids replaced but the problem persists"

Ethan S., SC (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Occasionally jerked when first put into drive"

Anonymous, KY (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"The transmission shifts slow from second gear to third, and slams from third gear to sixth gear. Also at 55 mph you can hear a whine while engaging the throttle... dealership told me to turn the radio up to fix it"

Matthew J., DE (2014 Ford Fusion SE 2.5-L 4 Cyl)

"On long trips, when using cruise control, the transmission "clunks" back into the higner gear at the top of a hill when it has shifted into a lower gear while I'm going up the hill. Also, it sometimes occurs while not in cruise control. It never occ"

Jim L., PA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Usually happens when cold. When you shift into reverse it will make a loud clunk noise. It has also had issues when going through the gears and will feel like it isn't going into the gear properly"

Anonymous, CA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Although an automatic, this car shifts as if it were a manual transmission and it does so without the advantage of a clutch. Although the effect is somewhat unpredictable, accelerating from a stopping position is often accompanied by forceful, jerki"

Anonymous, TN (2014 Ford Fusion Titanium 2.5-L 4 Cyl)
Slipping transmission

"Warranty adjustment"

Anonymous, NJ (2014 Ford Fusion Titanium 2.5-L 4 Cyl)
Transmission sensor or solenoid

"Had these replaced and computer reprogrammed now 3 times, currently in stop 4th time same unresolved lurching into 3rd gear"

Anonymous, PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Electronic or air suspension

"An electronic failure caused the power steering to fail completely and car was manual drive only, I could not maneuver, hubby had to bring to dealer for repairs was a recall."

Anonymous, NY (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)
Power steering pumps and hoses

"They had to replace rusted bolts.I have had 5 recalls on the fusion in several areas ,all of which ford fixed."

Anonymous, MI (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Shocks or struts

"rear shocks had to be replaced"

Anonymous, ON (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"One rear shock developed a leak"

A S., ON (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"A light rattle developed in the rear drivers side . vehicle was put on a lift and inspected and nothing was noted to be loose. the mechanic stated it could be a bad shock but the shop couldn't do it. I took the car to another local mechanic and asked for 2 new shocks. he replaced the rear shocks and the bracket holding the shock and the noise disappeared."

Anonymous, PA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Steering linkage (includes rack and pinion)

"Recall. Steering wheel attachment bolt. I / We did NOT experience a problem. Recall performed while in for a routine service visit."

Christine C., CT (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Recall of car for steering wheel bolt"

Anonymous, NM (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"On two separate occasions when I was driving on the interstate in driving range I drove through some rough pavement and the power steering simply quit. I was able to manhandle it to a rest area without incident. I had it taken to my Ford dealer and the first time they said it was just a wire had worked loose. The second time they could not give me an exact cause, but it was fixed when I picked it up. There have been a number of recalls on the vehicle so one of them might have fixed the problems, but I am not sure. Every time I drive in the rain I get concerned."

Anonymous, AR (2014 Ford Fusion SE 2.5-L 4 Cyl)

"recall"

Anonymous, IA (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Recall to replace steering motor bolts susceptible to corrosion. Replaced under warranty"

Anonymous, AZ (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"TSB was issued about some corrosion issue with the bolts on the rack. no issues with the steering before or since"

Eric T., NY (2014 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)
Steering wheel vibration

"caused by a factory defect where the wrong connection bolt was used"

Linda M., VA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"I had the tires checked for balance. Sometimes it feels that the back end swerves when driving. Supposedly the ford dealership has checked it over and report they can't find anything wrong with it"

Anonymous, NE (2014 Ford Fusion SE)
Wheel bearings

"went bad too soon"

Anonymous, MO (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"Check engine light came on for an emissions control valve going bad at 68,000 miles."

Andrew C., NM (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"leaking vapor reclaim line replaced."

Christopher M., TX (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Fuel vapour tube"

Anonymous M., BC (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Went back to dealer 3 times over 18 months to have part replaced - covered under warrantee"

Anonymous, PA (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)
Fuel injection system

"Fuel Sensor Caused Rough Idel and then stalled. Fuel Vapor Sensor cause car to not start after filling with gas."

James Y., GA (2014 Ford Fusion Titanium 2.5-L 4 Cyl)

"Fuel injectors clogged for total loss of power on a freeway. Dealer had car for four days. In warranty"

Anonymous, CA (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

"it wasn't really a problem it was just while pumping gas it constantly cut off ...ended up being a spider web inside"

Anonymous, OH (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)
Fuel pump

"There was a recall on this issue. Covered under warranty"

Anonymous, FL (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)
Sensors (includes O2 or oxygen sensor)

"Engine started running very rough and check engine light came on. Computer diagnosis indicated multiple random cylinder misfires. Issue was a bad sensor that needed replaced. Took two days to get the part and repair at a total cost of $500."

Anonymous, AZ (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Caused check engine warning light to come on"

Anonymous, PA (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"check engine light is on continuously. 2 sensors out. will have them fixed soon."

Anonymous, PA (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Engine light came on. Dealer replaced the O2 sensor"

Robert L., IA (2014 Ford Fusion S 2.5-L 4 Cyl)

"Sensor got damaged during the brutal winter we had in Queens. rather than repair the dealer replaced"

Eric T., NY (2014 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)

"Parts replaced under warrantee. Caused car to go into "limp mode" very little power"

Howard B., OH (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"Parking light quit working"

Linda P., CO (2014 Ford Fusion Energi SE 1.6-L 4 Cyl turbo)
Headlights

"The projector lights are horrible. The beam is too narrow, and the lights don't shine far enough down the road. It's difficult to make right-hand turns because it does not light up the turn area well enough. Don't think I would ever buy a car with this type of lighting again. Changed all of the headlight bulbs to high intensity bulbs, but it did not make much difference."

Terry S., SC (2014 Ford Fusion S 2.5-L 4 Cyl)

"Bulb in headlight burned out. The dealer factory trained mechanics, however, literally couldn't screw in a light bulb and as a result replaced the entire headlamp assembly at a cost of nearly $900.00. Will never use their service department again."

John J., KY (2014 Ford Fusion SE 2.5-L 4 Cyl)

"I had to have the daytime running lights activarted on my car. This is standard for fleet vehicles and vehicles sold in CA but an option for vehicles sold in the US. As a safety feture it should be a standard feature"

Anonymous, CO (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Only right headlight worked when the car was delivered, broken connector"

Anonymous, AZ (2014 Ford Fusion SE Hybrid)
Interior lights

"Vehicle has an option to control the ambiant lighting. After I have set the lighting to my desired color, the system sporadically defults to the color blue. There is a software fix for this but Ford doesn't let it be readily known, unless you compl"

Anonymous, CO (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Interior lights stay on, draining battery at times. Battery had to be replaced"

Beth M., MI (2014 Ford Fusion SE 2.5-L 4 Cyl)
Warning lights

"Check engine light came on"

Anonymous, MA (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Various lights would illuminate for no particular reason. Sensors were defective and replaced"

Bruce B., TN (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)
Wiper motor or washer

"Dealer replaced windshield washer pump motor under extended warranty"

Anonymous, TX (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Difficult to fill up gas tank

"Have to hold the pump handle most of the time. hard to auto fill"

Anonymous, CA (2014 Ford Fusion Titanium 1.6-L 4 Cyl turbo)
Engine computer

"Engine stalls for no apparent reason. Dealer was not able to “fix” the problem as they could not duplicate the problem. Looking online I found many other consumers who have had the same problems,yet none of the retail dealers would admit to hearing about this problem, nor did any dealer suggest a “ fix” for it."

Anonymous, MA (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"Temperature sensor kept failing, caused check engine light to come on, Took it in twice, finally a software update was provided and fixed the issue"

Jon O., WA (2014 Ford Fusion Energi Titanium)
Engine mounts

"After the car began vibrating during acceleration my local shop said one of the oil-filled engine mounts had leaked and failed."

Anonymous, CA (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)
Oil leaks

"My car used all 5.5 Quarts of oil in just two weeks. I took it to 3 different ford dealerships 3 separate times to get my head gasket replaced for leaking oil."

Jermell J., FL (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Had a fluid leak that the vehicle was taken for service. 1st time they say it's a leak from the drive shaft seal. Seal replaced. Took car back again for leak, advised it was from transmission vent? No repair made that time. Took car back 3rd time more fluid leaking, dealer said they couldn't find a leak, but ultimately replaced oil pan gasket. Don't understand why a car that had under 45k would have any fluid leaks at all!"

Anonymous, MI (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"Leaking oil at 60k miles... Not a well made car... But it's priced right used... Would NOT recommend purchasing new... Not worth the cost"

Jeff P., MN (2014 Ford Fusion SE 2.5-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

4WD/AWD components

"Appears to be non existent in snowy conditons even with snow tires"

Anonymous, ON (2014 Ford Fusion)
CV joint

"wear and tear"

Anonymous, IA (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)
Driveline vibration

"The gas engine is loud & has a vibration when engaged. When it switches to electric there is no vibration or noise"

John M., VA (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)
Driveshaft or axle

"Leaking drive axle seals. Replaced under warranty"

Anonymous, AZ (2014 Ford Fusion SE 1.6-L 4 Cyl turbo)
Electrical failure

"Failure where cooling/heating system, radio, windows, door locks will not work without warning. Dangerous in heat of summer or in cold. Not able to heat/cool car or open window"

Anonymous, NE (2014 Ford Fusion SE)
Traction control

"Does not handle well in snow. Almost impossible to drive in snowy conditions. Even with snow tires car handles very poorly!"

Anonymous, ON (2014 Ford Fusion)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Glass defects

"Windshield spontaneously cracked. No chips"

Scott D., OH (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

"Windshield was cracked and driverside window squeaked"

A G., TX (2014 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)
Tailgate, hatch or trunk

"Trunk was out of alignment and caused paint issues on the bumper and the lip of the trunk"

Ray H., TX (2014 Ford Fusion Titanium Hybrid)
Windows

"Driver's side window stopped working, would not go up"

Edmund K., OR (2014 Ford Fusion 1.5-L 4 Cyl turbo)

"Driver and passenger windows failed to go up and down"

Anonymous, ME (2014 Ford Fusion S 2.5-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"The entire transmission was replaced under warranty."

Anonymous, CO (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)

"The Fusion had about 78000 kilometers when it started acting up with severe downshifts, and very rough shifting. It took me some effort, however the dealership where I purchased the car, rebuilt the transmission for me. Otherwise I love the car, it handles incredibly and is great on gas."

Hugh G., ON (2014 Ford Fusion SE 2.5-L 4 Cyl)

"After replacing the transmission about 5000 miles later the seal broke and the car could not be driven. Had to have a new seal installed."

Anonymous, CA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Transmission needed to be replaced. Even with the extended warranty, Ford refused to cover the cost difference btwn a used transmission w/50k mile warranty, and a newly remanufactured transmission w/3 yr. unlimited mile warranty"

Anonymous, NC (2014 Ford Fusion SE 2.5-L 4 Cyl)

"clutch continuously slipped when car was 3 weeks new to me. Dealership replaced transmission. We were told it is a common problem"

Kerri O., TX (2014 Ford Fusion SE 2.5-L 4 Cyl)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"June 2018 the engine seized. due to lack of oil pressure. I had the oil changed and service done on manufactures recommended schedule. Ford replaced the engine after I deliberated my case with them for 3 months and paid the $2800 diagnosis and to dispose of the old engine. On August 17th 2018. I got car back with a brand new motor."

Tony P., CA (2014 Ford Fusion SE 2.5-L 4 Cyl)

"Engine completely failed. Was replaced under warranty. Ford did NOT offer a new parts two-year warranty on the new engine. This, despite the fact their policy states any new part purchased from Ford has a two-year warranty. The dealership owner told me it was a Ford policy and to take it up with them. That policy needs clarification."

Anonymous, CA (2014 Ford Fusion SE 2.0-L 4 Cyl turbo)
Turbo or supercharger

"Turbo wastegate controller module failure"

Tryg E., AK (2014 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

"very small oil leak at turbo shaft was seen while having routine oil change performed. Took to dealer and they replaced the entire turbo and seals/shaft under warranty no issues. Car was out of service 2 days as turbo had to be ordered"

Robert B., FL (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Cooling fan

"Shorted wires to fan. Due to wires being pinched"

M R., NY (2014 Ford Fusion SE 1.5-L 4 Cyl turbo)
Water pump

"Water pump failed at 20,000 miles. Only indication of problem was no heat in vehicle. Water pump was on "Galactic" back order which seems to indicate a more prevalent issue"

Anonymous, OH (2014 Ford Fusion S)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

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