In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"CONNECTION TO PHONE WILL DROP. NO EASY WAY TO REBOOT INFOTAINMENT SYSTEM SO THE ONLY WAY TO FIX IS TO TURN CAR OFF TO REBOOT SYSTEM"
Anonymous, MI (2017 Honda Pilot Touring 3.5-L V6)"Apple CarPlay disappeared from my screen the dealer is having to order a new part to fix this issue"
Anonymous, IL (2017 Honda Pilot Touring 3.5-L V6)"Honda has not trained their technicians to repair Apple CarPlay issues."
Dawson M., FL (2017 Honda Pilot Touring 3.5-L V6)"Doesn’t seem to work."
Richard G., MI (2017 Honda Pilot Elite 3.5-L V6)"does not work in bad weather"
Anonymous, CO (2017 Honda Pilot Touring 3.5-L V6)"The optical drive (DVD player) had no power despite the rest of the dash and other systems having power."
Anonymous, TN (2017 Honda Pilot Elite 3.5-L V6)"One listening to a CD, it is impossible to rewind or fast forward for many minutes when first installing the CD into the player"
Anonymous, IL (2017 Honda Pilot Elite 3.5-L V6)"When Starting the vehicle the Honda Link started to flash and all electronic functions like the radio, GPS, clock, phone connection etc were not accessible."
Anonymous, NC (2017 Honda Pilot Elite 3.5-L V6)"Screen freezes at times"
Anonymous, NY (2017 Honda Pilot EX 3.5-L V6)"In car touch screen often freezes up and is slow to respond. Trips to dealer have not improved the problems."
Sean R., MN (2017 Honda Pilot Touring 3.5-L V6)"eventually clears up..dealer can't find anything."
Anonymous, MO (2017 Honda Pilot EX-L 3.5-L V6)"No rhyme nor reason to when this happens. Eventually just unfreezes."
Anonymous, NC (2017 Honda Pilot Touring 3.5-L V6)"Whenever the HVAC vent to the left of the touch screen is moved, the screen flips to home screen. In traffic using nav system, this is dangerous."
Anonymous, MN (2017 Honda Pilot Elite 3.5-L V6)"Within the last year, sometimes the screen does not receive input when it is touch. Sporadic occural. Has not been resolved."
Anonymous, (2017 Honda Pilot Touring 3.5-L V6)"screen goes blank and you have to stop and turn the car off and on to reboot the system to get it to work. has happened aa couple of time"
Anonymous, ON (2017 Honda Pilot EX-L 3.5-L V6)"Every once in a while the display is blank for no reason and will stays blank no matter what buttons I press. Turning the car off and back on seems to fix the problem."
Stephen B., NJ (2017 Honda Pilot Elite 3.5-L V6)"When operating vehicle with map display and navigation system giving route directions the screen will suddenly go blank. Vehicle has to be shut off and restarted to get the display back. This is irritating and dangerous in congested urban wayfinding."
Anonymous, MN (2017 Honda Pilot Elite 3.5-L V6)"GPS maps has no display. Only solution is to restart vehicle. Annoying when driving on a highway. No fix from Honda, only told "later year models" of vehicle have upgraded system that doesn't experience issue."
Anonymous, OH (2017 Honda Pilot Touring 3.5-L V6)"Has improved."
Anonymous, IL (2017 Honda Pilot LX 3.5-L V6)"Seems to be when traveling and using GPS. Fixes itself when car is turned off and restarted."
Anonymous, NC (2017 Honda Pilot Touring 3.5-L V6)"The screen goes blank without warning. Can't use any of the features. Have to stop the vehicle and restart it."
Anonymous, NJ (2017 Honda Pilot Elite 3.5-L V6)"Screen periodically goes blank and then reboots, also on occasion it displays a message that some of the driver assist systems are inoperable. Even when it is working it doesn't respond properly."
Anonymous, SC (2017 Honda Pilot Elite 3.5-L V6)"Voice recognition unreliable at times. Types gibberish when I speak telephone numbers"
Anonymous, NY (2017 Honda Pilot EX 3.5-L V6)"Won't connect to Apple Play around 1/2 the time."
Anonymous, MT (2017 Honda Pilot Touring 3.5-L V6)"Not really a music problem for for the purchase of the top of the line pilot, the coverings for electronic ports for phones and tablets have all fallen off the car. Cheaply constructed."
Anonymous, WA (2017 Honda Pilot Elite 3.5-L V6)"We had issues with the infotainment center freezing on phone calls or disconnecting from the phone. We took the car in and the whole system had to be replaced. A month later then entire infotainment system shut down and restarted as we drove down the road. Unnerving."
Anonymous, ID (2017 Honda Pilot EX-L 3.5-L V6)"screen went blank. had to restart car to get radio GPS etc.. to work. Would turn off while driving"
Anonymous, ON (2017 Honda Pilot EX-L 3.5-L V6)"The GPS on one occasion had us circling a neighborhood and was unable to navigate us home. It repeatedly chooses the wrong direction i.e. going north when it should take us south. We don't trust it anymore and only use Google Maps on our phone."
Dennis E., CA (2017 Honda Pilot Touring 3.5-L V6)"Much too complicated system."
Hugh J., CO (2017 Honda Pilot Touring 3.5-L V6)"Has problems"
Anonymous, IL (2017 Honda Pilot LX 3.5-L V6)"Garmin system often had no idea where it was. It started soon after purchase and was resolved a year later when the system was replaced."
Anonymous, (2017 Honda Pilot Touring 3.5-L V6)"i ALWAYS HAVE TO FIDDLE WITH THE CONTROLS TO GET IT TO WORK. iT SEEMS TO PREFER PAIRING WITH MY WIFE;S PHONE."
Shelby R., PA (2017 Honda Pilot EX-L 3.5-L V6)"can drive you crazy."
Anonymous, MO (2017 Honda Pilot EX-L 3.5-L V6)"Difficult to set up and is sometimes intermittent"
Anonymous, MD (2017 Honda Pilot EX-L 3.5-L V6)"The Hands Free Link system Honda uses as a subcomponent has a horrible interface, and does not play nicely with Android. Specifically, the latest Samsung Galaxy has never been supported. If I'd known this, I never would have purchased the vehicle. Bluetooth activities like hands-free dialing do not work, texts cannot be read or responded to via voice, and I am back to having to pull over to dial if I need to make an urgent call. When I am able to get the vehicle to recognize my phone & set up speed dial, it will forget it again within a few weeks and I have to spend ~20 minutes setting it up again. Speed-dial is the ONLY way to use your phone hands-free unless you activate Android Auto and use Android Auto to do voice features."
Lora F., CA (2017 Honda Pilot EX-L 3.5-L V6)"Very frustrating! Cannot seem to keep devised connected."
Richard G., MI (2017 Honda Pilot Elite 3.5-L V6)"Bluetooth pairing lost almost as quickly as it pairs. Difficult when driving and a call comes in or you have to make one."
Anonymous, NJ (2017 Honda Pilot Elite 3.5-L V6)"The entire "infotainment" system is ridiculously complex and very difficult to use. You simply cannot see the screen in daylight. The controls are all touchscreen, so you must squint and fumble with it while trying to drive. There are NO tactile buttons or knobs, so you must take your attention off the road to find another station or simply turn it on. I rate this system zero out of ten. Had I known these things before purchase, I would have looked elsewhere"
Phillip B., AL (2017 Honda Pilot EX-L 3.5-L V6)"To correct the problem the complete radio/display unit was replaced."
Anonymous, NC (2017 Honda Pilot Elite 3.5-L V6)"Will not play Blu-Ray DVDs. Begins showing previews and other messages, but stops when it reaches the feature presentation. Will not respond to touch screen commands. Will play non-Blu-Ray just fine."
Anonymous, MN (2017 Honda Pilot Elite 3.5-L V6)"Every time I take my car to the dealer it seems they have software fixes to install. Sometimes they work well and sometimes they create more problems."
Dennis E., CA (2017 Honda Pilot Touring 3.5-L V6)"does not recognize my voice"
James F., NY (2017 Honda Pilot Touring 3.5-L V6)"Promised safety feature of hands-free dialing, etc. But voice commands don't work. Honda uses Hands Free Link as their vendor, and that vendor NEVER supports the latest Galaxy phone. Android users will have serious issues with basic functionality of hands free services. Unacceptable in this day and age."
Lora F., CA (2017 Honda Pilot EX-L 3.5-L V6)
"doesn't work. Well it worked once but I have never been able to get it to work again. Followed all the suggestion I could find. Still no. Will be following up with Honda"
Anonymous, ON (2017 Honda Pilot EX-L 3.5-L V6)