Noises/Leaks
Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.
What Owners Say
"Noise is noticeable in cooler weather and when on curvy roads"
Anonymous, TX (2023 Kia Sorento Hybrid SX Prestige 1.6-L 4 Cyl hybrid)
Reliability
Overall Reliability
The 2023 Sorento Hybrid has about average reliability compared to other cars from the same model year.
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
Owner Reported Trouble Spots
The Reliability score is based on our latest subscriber survey of 2023 Kia Sorento Hybrid owners. The owner comments describe problems respondents experienced with this vehicle.
In-car Electronics
Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.
What Owners Say
"AM radio stopped working"
Anonymous, MA (2023 Kia Sorento Hybrid SX Prestige 1.6-L 4 Cyl hybrid)"We bought the vehicle with a broken radio. The dealership paid the $1700 to take it to Kia dealer and fix it. Tried software updates before replacement. Didnt help."
Anonymous, MI (2023 Kia Sorento Hybrid EX 1.6-L 4 Cyl hybrid)Paint/Trim
Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.
What Owners Say
"Headlights retained water"
Anonymous, IL (2023 Kia Sorento Hybrid EX 1.6-L 4 Cyl hybrid)Engine Major
Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.
What Owners Say
""This started when the vehicle had about 11,000 miles. First event had to have vehicle towed via flat bed. Id now back in shop again. Has been in the shop at dealership for a total of about 37 days.""
Anonymous, CA (2023 Kia Sorento Hybrid SX Prestige 1.6-L 4 Cyl hybrid)Engine Minor
Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.
What Owners Say
"Experienced post 10k service. Faulty oil drain plug installed at service resulting in leak."
Anonymous, CA (2023 Kia Sorento Hybrid SX Prestige 1.6-L 4 Cyl hybrid)EV Battery
Electric/hybrid battery pack failure, replacement or malfunction, or cooling.
Engine Cooling
Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.
Exhaust
Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.
Body Hardware
Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.
Transmission Minor
Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.
Transmission Major
Transmission rebuild or replacement, torque converter, premature clutch replacement.
Engine Electrical
Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.
Climate System
AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.
Drive System
Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.
Suspension/Steering
Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.
Brakes
Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.
Electrical Accessories
Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.
Fuel System/Emissions
Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.
Electric Motor
Electric drive failure, replacement or malfunction.
2023 SUVs Reliability
This Car
0
100
Kia vs. Other New Car Brands Reliability
Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Electric Motor
EV Battery
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting
how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability
information available to consumers. Based on information received from our latest subscriber survey for
about 380,000 vehicles, our reliability history charts give
you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential
trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes,
to power equipment and the electrical accessories.
Recalls
PROVIDED BY
BACK OVER PREVENTION
Aug 31, 2023
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Summary:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What should you do:
Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number:
23V610000
Potential Number of Units Affected:
144979
TRAILER HITCHES
Sep 19, 2022
A fire while parked or driving can increase the risk of injury.
Summary:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
What should you do:
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number:
22V703000
Potential Number of Units Affected:
70887
Check Vehicle for Unrepaired Recalls
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""Once there was a rattling noise from underneath the hood on the driver's side. I pulled into my driveway, put into reverse and drove another half-mile and the noise went away.""
Anonymous, CA (2023 Kia Sorento Hybrid EX 1.6-L 4 Cyl hybrid)