In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"This was a problem almost from the first day I had the car. It was serviced several times for these problems, with the dealer keeping the vehicle two weeks at one point. For the most part the issues seem to be fixed, with it happening very infrequently now."
Anonymous, NY (2017 Lexus RX 3.5-L V6)"The problem had to be fixed by Lexus Dealer. They fixed it but I had to take it to them which is 45 miles away from home."
Anonymous, GA (2017 Lexus RX 3.5-L V6)"Display screen would become unresponsive to remote touch and voice control. Sometimes it would appear to restart and then be OK. Other time restarting the vehicle was the only way to restore correct operation. Display screen also intermittently had a loud rattle"
Anonymous, TX (2017 Lexus RX 350 3.5-L V6)"button on center console would not operate screen that contains navigation and information center. Lexus replaced center console control - but intermittent the screen displays electronic noise lines and freezes. Will check next time at Lexus."
Rebecca S., VA (2017 Lexus RX 450h 3.5-L V6 hybrid)"The display freezes up and has to be reset."
Anonymous, CA (2017 Lexus RX 350.0 3.5-L V6)"Has happened multiple times, requiring to pull to the side of the road, shutting the ignition off then on, off then on to restore."
Anonymous, WA (2017 Lexus RX 350.0 3.5-L V6)"Turned on the car in winter. The infotainment screen stayed black for 5 minutes before turning on."
Anonymous, IA (2017 Lexus RX 3.5-L V6)"Display screen goes blank, radio still works all other displays(i.e. navigation) can not be viewed. Problems last about 2 minutes but is recurring."
Kevin G., MD (2017 Lexus RX F Sport 3.5-L V6)"Radio/Nav reboots when it is cold out. The screen goes pink then black and no image and no sound for about a minute. The unit then reboots and recovers"
Brian T., ON (2017 Lexus RX 350.0 3.5-L V6)"Electrical issues have included a failed battery (replaced under warranty). The main display monitor in the cabin simply cuts out and re-boots. Lexus dealer has told me this is an issue and they're waiting for a fix from Lexus."
Anonymous, ON (2017 Lexus RX 350.0 3.5-L V6)"The display went blank. Could not play radio or any entertainment feature."
Anonymous, GA (2017 Lexus RX 350.0 3.5-L V6)"It plays when it wants... and stops playing when it wants. It only happens on this Lexus RX, not on our other vehicles"
Paul T., WI (2017 Lexus RX 350 3.5-L V6)"The entire infotainment system controls are ridiculous. Very difficult to use and not intuitive. Lexus is rumored to be making a major change for the 2020 RX series. I will probably lease a new RX450."
Paul G., CA (2017 Lexus RX 350.0 3.5-L V6)"System froze several times and intermittently went dark. Dealer replaced entire unit under warranty with no further problems"
Anonymous, CA (2017 Lexus RX 450h 3.5-L V6 hybrid)"On an extremely hot day last summer, the GPS froze, I turned the car off and back on. Has not reoccured since."
Anonymous, CA (2017 Lexus RX 3.5-L V6)"It did not malfunction, it is a pain to use! Not user friendly, etc. I always use the gps on my phone. Also, it does not have Car Play, which is something it should have for the price point. I wish your survey gave a choice for not being happy with the design even though it has not malfunctioned. Thanks!"
Anonymous, TX (2017 Lexus RX 3.5-L V6)"The eta would change. Would state arrival time and then later add an hour to it, when first time was right"
Anonymous, TX (2017 Lexus RX 3.5-L V6)"The saved destinations (eDestinations) fail and I have to restart the computer"
Anonymous, TX (2017 Lexus RX 350 3.5-L V6)"System shut off while driving"
Arnold W., NJ (2017 Lexus RX 350 3.5-L V6)"Would tell us to keep getting off at the next exit on a long trip. Had to ignore the direction and use our iphone for a GPS"
Robert F., FL (2017 Lexus RX 350.0 3.5-L V6)"Unable to use voice commands for the navigation system. We worked with the dealer and three specialist spent an hour with us in the car and were unable to get it to recognize voice command 90% of the time."
Gordon W., MI (2017 Lexus RX 350.0 3.5-L V6)"Wrong Locations, Wrong everything. Had into dealer 3 times and the same problem recurs. Lease is up in a few months and I will get something else"
Anonymous, MD (2017 Lexus RX 350.0 3.5-L V6)"The Lexus navigation system is needlessly complex, We do not use it: We use Google."
Eugene S., AZ (2017 Lexus RX 350.0 3.5-L V6)"the car can not get us to our home. it tries to take us in a back road that is inaccessible to our gated community instead of going in the main gate. Takes you to an inaccessible gate."
Anonymous, AR (2017 Lexus RX 350.0 3.5-L V6)"Very poorly designed and difficult to use."
Anonymous, FL (2017 Lexus RX 350.0 3.5-L V6)"The GPS is a static system that requires software updates. It is unreliable."
Anonymous, NC (2017 Lexus RX 450h 3.5-L V6 hybrid)"Extremely difficult to pair both mine and my wife's iPhones so we often don't hassle with it and therefore don't get the benefits of pairing a smartphone with our Lexus."
Anonymous, AZ (2017 Lexus RX 3.5-L V6)"I had to get a replacement iPhone, and upgraded from an iPhone 6 to iPhone 7. The iPhone 7 won't pair with the Lexus... but it pairs with our other vehicles"
Paul T., WI (2017 Lexus RX 350 3.5-L V6)"Problem with text message receiving"
J M., PA (2017 Lexus RX 350.0 3.5-L V6)"Sometimes it take 2-3 times before it comments with my iPhone to make a call."
Anonymous, NC (2017 Lexus RX 350.0 3.5-L V6)"We have two phones hooked up and 1 is primary. When the other phone is the only phone in the car it still does not recognize it and pair it automatically."
Martin M., OH (2017 Lexus RX 350.0 3.5-L V6)"Salesman was able to initially pair my phone, but them tried to correct some small error and messed the whole thing up and he can't fix it."
Anonymous, AR (2017 Lexus RX 350.0 3.5-L V6)"Phone would not ring in car Had to be recalabrated"
Anonymous, FL (2017 Lexus RX 350.0 3.5-L V6)"Difficult to use"
Anonymous, NC (2017 Lexus RX 3.5-L V6)"sound switch from high-frequency loud to low intermittently and unpredictably"
Anonymous, MD (2017 Lexus RX 350.0 3.5-L V6)"Changing radio stations is a pain you need to program every channel which is hard when your in a new area"
Brian L., NY (2017 Lexus RX 350.0 3.5-L V6)"I could not play radio or any of the entertainment features."
Anonymous, GA (2017 Lexus RX 350.0 3.5-L V6)"Lexus kept the car in the shop for almost 1.5 months due to not having the Micro SD card available, due to their shortage. Dealer said SUV unsafe to drive and furnished me with a brand new loaner with 2,000 miles."
Anonymous, MO (2017 Lexus RX 450h 3.5-L V6 hybrid)"The issue started when the dealer tried to update the navigation."
Anonymous, MO (2017 Lexus RX 450h 3.5-L V6 hybrid)"camera re-calibration, was alerted to this at my last service visit."
Anonymous, NH (2017 Lexus RX 3.5-L V6)"The problem is that I have to take it to the Lexus dealer which is about 45 miles from my home."
Anonymous, GA (2017 Lexus RX 3.5-L V6)"GPS system has been unreliable in giving direct directions. I assume it needs software update"
Anonymous, NJ (2017 Lexus RX 3.5-L V6)"ICS system may not work in car washes. System upgrade available on next visit to dealership."
Anonymous, AB (2017 Lexus RX 350.0 3.5-L V6)"Reprogram Intelligent Clearance Sonar Unit"
Anonymous, CT (2017 Lexus RX 350.0 3.5-L V6)"Voice command would acknowledge your voice. Needed a new system installed."
Anonymous, SK (2017 Lexus RX 3.5-L V6)"does not understand voice---ALSO extreme difficulty in registering systems to my iphone7"
Anonymous, GA (2017 Lexus RX 350 3.5-L V6)"Voice recognition is very poor when searching for a business. I expected higher quality ina Lexus. My Garmin handheld auto GPS has much better voice recognition than the Lexus in-car system"
Anonymous, TX (2017 Lexus RX 350 3.5-L V6)"Voice control commands produce erratic, unpredictable results. Works better for my husband"
Anonymous, AZ (2017 Lexus RX 350 3.5-L V6)"At times I might as well be speaking Chinese to the car it does not understand english"
Brian L., NY (2017 Lexus RX 350.0 3.5-L V6)"Not able This includes several peope."
Anonymous, CO (2017 Lexus RX 350.0 3.5-L V6)"Even though I’ve been through the voice recognition it still doesn’t respond well to my instructions."
Anonymous, NC (2017 Lexus RX 350.0 3.5-L V6)"Almost never understands my voice command."
Paul S., CA (2017 Lexus RX 350.0 3.5-L V6)"Voice commands are unusable, whatever I ask it , it takes me to the wrong place. The one in the BMW works good."
Gordon W., MI (2017 Lexus RX 350.0 3.5-L V6)"terrible infortainment. Voice commands poor. You may say Go Home Car replies call Brian, Address in Maryland, car responds with an address in California.. Difficult to use"
Anonymous, MD (2017 Lexus RX 350.0 3.5-L V6)"Not responsive: My Lexus will respond to speaking the phone number but It never works when I try to find a phone number via the menu. Speaking the phone number several times is required to initiate my call."
Eugene S., AZ (2017 Lexus RX 350.0 3.5-L V6)"Navigation system not user friendly and difficult to use. Voice control frequently does not work; does not understand commands."
Anonymous, FL (2017 Lexus RX 350.0 3.5-L V6)"The Voice command is useless. It doesn't understand anything. I hope an upgrade in software can fix the problem. Since the map and stereo are all intergrated I must add that the stereo is SUPERB and the huge map is great."
Mark D., PR (2017 Lexus RX F Sport 3.5-L V6)
"Every now and then, the display screen freezes up and doesn't allow me to use any of the electronics including the radio, GPS or climate control. The only way I can fix it is to turn the car off and restart it. I have mentioned it to the dealer a few times, but they have never been able to find any problem in the electronics."
Anonymous, PA (2017 Lexus RX 450h 3.5-L V6 hybrid)