Lexus RX Change Vehicle

"Display screen would become unresponsive to remote touch and voice control. Sometimes it would appear to restart and then be OK. Other time restarting the vehicle was the only way to restore correct operation. Display screen also intermittently had a loud rattle"

"button on center console would not operate screen that contains navigation and information center. Lexus replaced center console control - but intermittent the screen displays electronic noise lines and freezes. Will check next time at Lexus."

"The display freezes up and has to be reset."

"Has happened multiple times, requiring to pull to the side of the road, shutting the ignition off then on, off then on to restore."

"Turned on the car in winter. The infotainment screen stayed black for 5 minutes before turning on."

"Display screen goes blank, radio still works all other displays(i.e. navigation) can not be viewed. Problems last about 2 minutes but is recurring."

"Radio/Nav reboots when it is cold out. The screen goes pink then black and no image and no sound for about a minute. The unit then reboots and recovers"

"Electrical issues have included a failed battery (replaced under warranty). The main display monitor in the cabin simply cuts out and re-boots. Lexus dealer has told me this is an issue and they're waiting for a fix from Lexus."

"The display went blank. Could not play radio or any entertainment feature."

"It plays when it wants... and stops playing when it wants. It only happens on this Lexus RX, not on our other vehicles"

"The entire infotainment system controls are ridiculous. Very difficult to use and not intuitive. Lexus is rumored to be making a major change for the 2020 RX series. I will probably lease a new RX450."

"System froze several times and intermittently went dark. Dealer replaced entire unit under warranty with no further problems"

"On an extremely hot day last summer, the GPS froze, I turned the car off and back on. Has not reoccured since."

"It did not malfunction, it is a pain to use! Not user friendly, etc. I always use the gps on my phone. Also, it does not have Car Play, which is something it should have for the price point. I wish your survey gave a choice for not being happy with the design even though it has not malfunctioned. Thanks!"

"The eta would change. Would state arrival time and then later add an hour to it, when first time was right"

"The saved destinations (eDestinations) fail and I have to restart the computer"

"System shut off while driving"

"Would tell us to keep getting off at the next exit on a long trip. Had to ignore the direction and use our iphone for a GPS"

"Unable to use voice commands for the navigation system. We worked with the dealer and three specialist spent an hour with us in the car and were unable to get it to recognize voice command 90% of the time."

"Wrong Locations, Wrong everything. Had into dealer 3 times and the same problem recurs. Lease is up in a few months and I will get something else"

"The Lexus navigation system is needlessly complex, We do not use it: We use Google."

"the car can not get us to our home. it tries to take us in a back road that is inaccessible to our gated community instead of going in the main gate. Takes you to an inaccessible gate."

"Very poorly designed and difficult to use."

"The GPS is a static system that requires software updates. It is unreliable."

"Extremely difficult to pair both mine and my wife's iPhones so we often don't hassle with it and therefore don't get the benefits of pairing a smartphone with our Lexus."

"I had to get a replacement iPhone, and upgraded from an iPhone 6 to iPhone 7. The iPhone 7 won't pair with the Lexus... but it pairs with our other vehicles"

"Problem with text message receiving"

"Sometimes it take 2-3 times before it comments with my iPhone to make a call."

"We have two phones hooked up and 1 is primary. When the other phone is the only phone in the car it still does not recognize it and pair it automatically."

"Salesman was able to initially pair my phone, but them tried to correct some small error and messed the whole thing up and he can't fix it."

"Phone would not ring in car Had to be recalabrated"

"Difficult to use"

"sound switch from high-frequency loud to low intermittently and unpredictably"

"Changing radio stations is a pain you need to program every channel which is hard when your in a new area"

"I could not play radio or any of the entertainment features."

"Lexus kept the car in the shop for almost 1.5 months due to not having the Micro SD card available, due to their shortage. Dealer said SUV unsafe to drive and furnished me with a brand new loaner with 2,000 miles."

"The issue started when the dealer tried to update the navigation."

"camera re-calibration, was alerted to this at my last service visit."

"The problem is that I have to take it to the Lexus dealer which is about 45 miles from my home."

"GPS system has been unreliable in giving direct directions. I assume it needs software update"

"ICS system may not work in car washes. System upgrade available on next visit to dealership."

"Reprogram Intelligent Clearance Sonar Unit"

"Voice command would acknowledge your voice. Needed a new system installed."

"does not understand voice---ALSO extreme difficulty in registering systems to my iphone7"

"Voice recognition is very poor when searching for a business. I expected higher quality ina Lexus. My Garmin handheld auto GPS has much better voice recognition than the Lexus in-car system"

"Voice control commands produce erratic, unpredictable results. Works better for my husband"

"At times I might as well be speaking Chinese to the car it does not understand english"

"Not able This includes several peope."

"Even though I’ve been through the voice recognition it still doesn’t respond well to my instructions."

"Almost never understands my voice command."

"Voice commands are unusable, whatever I ask it , it takes me to the wrong place. The one in the BMW works good."

"terrible infortainment. Voice commands poor. You may say Go Home Car replies call Brian, Address in Maryland, car responds with an address in California.. Difficult to use"

"Not responsive: My Lexus will respond to speaking the phone number but It never works when I try to find a phone number via the menu. Speaking the phone number several times is required to initiate my call."

"Navigation system not user friendly and difficult to use. Voice control frequently does not work; does not understand commands."

"The Voice command is useless. It doesn't understand anything. I hope an upgrade in software can fix the problem. Since the map and stereo are all intergrated I must add that the stereo is SUPERB and the huge map is great."

"My car was parked outside during hard rain storm. The next morning when I drove the car about a half a cup of water poured from the ceiling onto my lap. The area around the eye glass holder was soaked"

"The car was leaking rain water thru the moon roof."

"Squeak in rear suspension when there are people in the rear seat, dealer made it stop for about 6 months, it now has returned."

"Dec 2017 noted "noise" when brake pedal was depressed & held @ stop light. "tandem master cyl assy" & "actuator assy, brake" were replaced by dealer Feb 2018. "noise" was much improved, but periodically is still noticeable when holding brake pedal down for a longer period."

"It is a loud raddled in the rear end. They replaced the arm assy trailing on right side and now the left side is doing it."

"Somewhere under the back end there is an occasional rhythmic thumping noise. It's been hard to troubleshoot as it is intermittent. Possibly it is from a hanger for the exhaust system?"

"Rattle/noise caused by engine being mounted directly to unibody frame. Noise occurs at various speeds depending on engine rpm and transmission ratio engagement ."

"The engine makes a knocking noise when I start it. Normally it sounds like something that would happen if the octane wasn't high enough but the manual says it accepts regular gasoline. Will take it back to the dealer in a week or two to have them look at it."

"When sunroof it either tilted or open the area behind it rattles"

"Minor vibration noise from dash and front passenger door. They come and go. May go days without hearing any vibration noise. Dealer advised I would need to leave car for a day to diagnose. I have not done that yet."

"Banging noise in engine compartment. Dealer said it was an air pump hitting the firewall. They replaced it and now it is worse. Engine sounds like a tractor when cold."

"Annoying right side rattle but can’t specifically locate."

"Brief buzzing noise from front of vehicle while accelerating from a stop. Occurs while vehicle is warming up. There are videos on YouTube from others with the same problem."

"Rattle noise in passenger side dash area. Noise comes and goes at different temperatures and speeds."

"rattles in dash and body panels"

"The 2017 Lexus RX replaced a 2010 similar model. The 2010 was an excellent vehicle: no issues over 7 years and 120,000+ miles. The 2017 isn't made as well - speakers rattle in the doors, terrible acceleration, and electrical issues."

"rattling by the front passenger door handle. attempted to have it fixed 3 times. just got a loaner car(same model)and it has the same rattle"

"There was a rattle in the rear left passenger door panel. It was repaired by the dealer by tightening some screws."

"The noise turned out to be coming from the sunroof assembly."

"car rattles - can't locate exact location"

"It took Lexus 18 months to find the problem of loose underpanels. They refused to acknowledge the problem and/or cared enough to find the problem."

"When driving high speeds wind noise is prevalent."

"Major significant wind noise on passenger side. Technicians verified air leaks in windows. OKC Eskridge Dealership refuses to acknowledge problem so went to TN. TN verified the problem. Now working with Field Rep. Lexus doesn't want to fix problem because no one else has complained about a wind noise problem. To date, the problem has no been fixed. Wind noise so loud I have to turn up radio just to hear over the noise. At lease the Chattanooga dealership is willing to fix it"

"You can hear wind noise in rear that can’t be stopped unless you turn off the climate control system"

"Wind noise around 65mph related to aftermarket car top carrier"

"Car is equipped with auto dimming feature. On some occasions, especially in cold weather, the auto feature stops working. After several resets, it begins to work again."

"Cooled seats are worthless, and the heated seats take quite a long time to get warm."

"Heated seats do not get hot and cooled seats do not cool much car is a big disappointment"

"Cannot open door from inside"

"Locks have a mind of their own rear hatch doesn't always open doors don't auto lock. Can't open hatch if door is locked. Car is very confusing as what works one day does not work following day"

"Rear hatch door sensor fails intermittently. Taken to dealer four times, but couldn't replicate the problem so they said they couldn't do anything. Frequency of malfunction is increasing. Service tech thought it might be caused by the fact that my hands felt cold and might not emit enough infrared heat to trigger the mechanism I was not about to try to educate him but I doubt that sensor has such a narrrow range of sensitivity."

"Kept coming on."

"Wipers stopped working. Replaced motor"

"The wiper system squeaked excessively and was replaced."