In a marketplace where all small SUVs start to look the same, the Mazda CX-5 offers an alternative. Agile handling, sporty looks, and a well-trimmed interior make the CX-5 feel somewhat less utilitarian than many rivals. Add in very good fuel economy, a roomy interior and a generous array of features, and the Mazda CX-5 ranks in the top tier of small SUVs. True, a noisy cabin and choppy ride can be nuisances.
Alerts
There are 4 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Mazda CX-5 has been recalled 4 times by NHTSA. View Recalls
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Overall Reliability Verdict
Potential Trouble Spots
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 420,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2019 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Mazda CX-5 owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

"Forward camera keeps reporting that it is blocked on clear days"

Anonymous, PA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"auto dimming and bright feature does not work well. dims sometimes when it should not and vicve versa. Also shows error message saying camera is blocked???? Replaced cameraz and Mazda said that's how it's supposed to work. Crappy!"

Anonymous, MO (2016 Mazda CX-5 Grand Touring Unsure)
CD player

"It is not set to random but it randomly jumps from track to track when I turn off the car. It was replaced, but the new one does the same. The best I can do to keep it on track is, before I turn off the car, move the dial to pause and hit it, then put the volume on pause. Usually this will keep it on track. I use the CD to listen to books on CD. It is very frustrating to find the CD not where is was when I turned off the car. I do not always remember to do the above routine to make it resume whe"

Beverly R., FL (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Difficult to see"

Al T., MB (2016 Mazda CX-5 Unsure 2.5-L 4 Cyl)
Display screen freezes up

"Screen freezes up and when rebooted loses all settings"

Dennis M., MI (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"The display screen will freeze and not work sometimes. Especially when it re-pairs with the bluetooth after every time the car is turned on"

Jack K., CA (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)

"Sometimes for odd reasons the screen just goes blank for intervals. It is rare, but annoying"

Jack K., CA (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)

"Display will go blank at random times"

Mark M., TN (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Periodically the display screen would not work. It was resolved with an update to the system"

Anonymous, WA (2016 Mazda CX-5 Sport Unsure)
In-dash navigation system (GPS)

"My cell Phone not compatible with a software update requiring a replacement of my cell phone"

Anonymous, MN (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Feel the system ix not at all intuitive. Liked the nav system in the 2014 model much better"

Anonymous, SC (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"System not properly integrated with Sirius"

Anonymous, PA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Nav system would lose track of where I was"

Anonymous, OH (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"gps froze and did not respond"

Joel F., PA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Navigation system chip faulty"

Anonymous, NJ (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"IT WAS GIVING UNRELIABLE DIRECTIONS. IE, IT HAD US MAKING U TURNS ON FREEWAYS AND OTHER POOR INSTRUCTIONS. MAZDA REPLACED THE WHOLE UNIT AND IT IS WORKING PROPERLY NOW"

Anonymous, CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"The nav system abruptly stopped working. There was a display, but it did not connect or provide directions"

Janet C., MO (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Rebooted periodically"

Anonymous, FL (2016 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

"Gps determines routes that are not accurate and miss directed"

Anonymous, MA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Without warning, the GPS menu disappears and is not usable. Dealer said to update software online. I did and issue has not reoccurred"

Anonymous, FL (2016 Mazda CX-5 Touring Unsure)

"Features are locked out while the vehicle is in motion. This only applies to vehicles sold in the US; in every other country in which Mazda sells, these features are operational. GPS is therefore useless"

Mark B., VA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"My old cell phone was not on a list of cell phones their software supported after an update"

Anonymous, MN (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Loses Bluetooth connection frequently. Often cannot take an incoming call. Have discussed with dealership but can,t seem to correct the problem"

Anonymous, SC (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"I experienced issues with bluetooth pairing but more specifically with the ability for the infotainment system to play bluetooth audio (Primarily Pandora). I took the vehicle in for a firmware update because the service adviser stated that they've seen similar behavior in other vehicles and the firmware update seemed to fix things. Since the update I've experienced situations where I get into the vehicle and the screen stays black until my phone is done importing contacts. Every time my p"

Mark B., CO (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"When starting to drive, my phone will sometimes automatically dials my number. Not sure if this is the phone or the car"

Anonymous, MA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Radio

"Loses radio station memory"

Dennis M., MI (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Infotainment screen goes blank, lose all functionality. Will spontaneously reboot and resume in 5 to 30 minutes"

Mark M., TN (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"The radio controls froze up so that the stations could not be changed, and the radio could not be turned off. Nothing worked to fix this, until I turned the car off overnight and turned it on the next morning (to go to the dealer for repairs). The problem disappeared and has never returned"

Anonymous, IL (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Voice recognition has difficulty understanding voice commands"

Anonymous, TX (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"Rattle from glove box area on bumpy roads"

Anonymous, PA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Overhead panel with int.lights, moon roof control rattles"

Anonymous, OH (2016 Mazda CX-5 Sport 2.0-L 4 Cyl)

"Driver side Air conditioning vent was not connected at the factory...repaired by the dealership. Additional noises rattles coming from the rear cargo area not repaired"

Leslie B., NC (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"The brake disk protectors were bent by mistake (human mishap), thus creating a friction noise"

Anonymous, QC (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Ongoing rubbing squeak between dash and windshield when travelling over rough terrain and numerous visits to dealership has not fixed it. Loose parts inside have had to be tightened or reattached after they fall off"

Jorge L., ON (2016 Mazda CX-5 Unsure 2.5-L 4 Cyl)

"Slowing to a stop, loud vibration from steering column area"

Anonymous, FL (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Been back to dealer twice due to rattle below drivers area. Sounds like an exhaust heat shield. Can hear it only on brick streets"

Anonymous, FL (2016 Mazda CX-5 Touring Unsure)

"Water leaked onto floor front passenger"

Anonymous, CA (2016 Mazda CX-5 Touring Unsure)

"Water drips from the roof through a plastic piece on the inside at the rear of the car. This is a recent development and it is scheduled to be serviced next week"

Jorge L., ON (2016 Mazda CX-5 Unsure 2.5-L 4 Cyl)

"passenger side water leak below dash"

Howard S., NJ (2016 Mazda CX-5 Unsure Unsure)

"I'm noticing more air noise coming into the car but the dealer says they can't hear it"

Anonymous, CA (2016 Mazda CX-5 Unsure 2.0-L 4 Cyl)
Wind noise

"I had window vents installed when purchasing the car. When driving on the highway, the wind noise was really annoying, so the dealer said to remove the window vents. Shouldn't official Mazda window vents, installed by a Mazda dealer, not cause wind noise? I've always had window vents on my cars, and never had this issue"

Anonymous, NY (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Wind noise is a problem. Road noise is also a problem. The weatherstripping struggles to keep rain out of the vehicle"

Jes D., OR (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Driving at highway speeds, excessive wind noise from wind-to-door frame seal"

Anonymous, FL (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Too much"

Anonymous, NJ (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Heated or cooled seats

"UPON DELIVERY OF AUTOMOBILE -FRONT PASSENGER SEAT HEATING ELEMENT WOULD NOT GENERATE SUFFICENT HEAT. DEALER HAD TO REPLACE ELECTRONIC HEATING ELEMENT INSIDE SEAT BOTTOM CUSHION"

Kevin C., KY (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Seat heater failed and the bottom of the seat had to be replaced. The service was done quickly, but it took a bit longer than I would have liked for the part to come in - especially since it was the middle of winter"

Jim C., NH (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
12V power plug

"The power plug does not work and is located in a very difficult to reach place inside the center arm rest"

Anonymous, CA (2016 Mazda CX-5 Touring Unsure)
Exterior lights (other than headlights)

"turn signal light was not functioning properly"

Mary S., WA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

"Daytime Running LED's of drivers side front non functioning. Waiting for parts from dealer will be repaired under warranty"

Ken Y., CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Tire pressure monitor

"Nothing serious. It is just that some lights appear quite fast for oil change due or changed tires from winter to summer after the work was done. If the settings are not readjusted after service the lights come on for no reason. It is annoying because I have to go back to have it reset. I guess I should read the manual of how to reset those control lights. I appreciate the car overall very much. Sometimes the new technology is overkill and highly sensitive"

Daniela N., ON (2016 Mazda CX-5 Sport Unsure)
Warning lights

"Blind spot monitoring system failed. It was fixed under warrantee, but only after we fought with dealer who blamed an earlier minor accident. We proved it was unrelated"

Steven S., MA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Trim has randomly fallen off of the doors and wheel weels three times in the last year. Each time it was simple to press the panels back in place, but they should not be popping off with either no force or a gentle nudge"

Anonymous, WA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Loose molding on front bumper covering fog light"

William R., FL (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Driver's side A pillar trim was coming off and had to be re-secured (under warranty)"

Anonymous, WI (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Fuse panel keeps popping off and front passenger left foot center console kick panel keeps popping off. Will be repaired under warranty as soon as parts arrive. They are on BackOrder"

Ken Y., CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Paint (fading, chalking, cracking, or peeling)

"The paint on the car seems to be razor-thin. Normal highway debris that wouldn't cause damage on other vehicles is able to take out chunks of paint down to the body metal on this vehicle. In less than a year and a half there are already several spots that require paint repair and re-application"

Anonymous, WA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Door was misaligned causing excess wind noise, dealership adjusted to fix issue"

Michael S., AR (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Glass defects

"The windshield developed a horizontal crack about 18 inches long overnight during winter. I had not noticed any chip or crack previously"

Janet C., MO (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Locks and latches

"the latch on the center console storage bin broke and had to get replaced (under warranty)"

Anonymous, WI (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Car delivered with bad transmission"

John M., CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Unusual humming sound from transmission after around 12000 miles. Dealer acknowledged similar complaints, and that it was not an operational problem, but they replaced transmission under warranty anyway"

Anonymous, VT (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Condenser

"Leak in condenser. Replacement covered by warranty but few available resulted in long wait"

William F., MA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"ABS brake sensor failure causing vehicle to go into "limp mode""

Anonymous, IN (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Transmission computer

"The transmission delayed shifting to higher gears from 1st gear. A software update solved the issue"

Matthew C., OR (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

"ABS, DSC, Smart city brake malfunction errors showed up at the same time making the car to stall. Towed car to dealer and they had to replace entire sensor module"

Anonymous, IL (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"Improper alignment from factory. Mazda and dealer would not take responsibility"

Anonymous, PA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Sep 06 2016
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Summary:
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
What should you do:
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V644000
Potential Number of Units Affected: 580455
STEERING
Apr 11 2016
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
What should you do:
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V203000
Potential Number of Units Affected: 578
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Feb 03 2016
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Summary:
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
What should you do:
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V064000
Potential Number of Units Affected: 268799
VISIBILITY:WINDSHIELD
Jan 19 2016
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Summary:
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
What should you do:
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16E002000
Potential Number of Units Affected: 193
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