Mazda CX-5 Change Vehicle

"Difficult to see"

"The infotainment center went out completely. The system would continue to re-boot and there was nothing we cold do about it. That in itself was very distracting.....not what you need while driving. This meant no radio, no hands free phone, no access to digital vehicle information. If we had had GPS that would have been out also. Dealer revealed it was a known problem with this vehicle. We were just past the 36 month warranty, dealer applied for waiver on repairs which would have been $1500. I do not understand how a communication module (which the dealer showed us) could possibly cost $1500. We researched other alternates to getting a radio (CarToys) but with today's in-dash infotainment centers there are no inexpensive alternatives. So we went with Mazda. Fortunately, Mazda agreed with our waiver and repaired the unit without cost to us! I consider this excellent customer experience and certainly generates customer loyalty. As a result I will consider Mazda in the future. Other than this the car has been completely reliable."

"The Infotainment system will just crash and freeze a few minutes into the drive without reproducible steps, though, usually on cold starts. There is a disconnect between our version of the software and with what the dealer is reporting. We have not upgraded to the new infotainment with Apple carplay due to the cost ($500). most of our trips are pretty short so it's not a huge deal when it happens, we'll just turn the car off and on again at a light and it comes back."

"was fixed under warantee"

"The touch screen frequently quits working."

"This seems to happen when it is really cold/than it starts working after the vehicle has warmed up"

"The display and software for navigation, radio and phone kept re-booting several times for first 10 minutes. Mazda repaired once and the problem re-occurred. Mazda was going to order some part to repair. The problem stopped occurring. Mazda never contacted us for follow up despite follow up email I sent."

"The navigation/entertainment system went into permanent reboot mode last week. It took the ability to recharge my phone along with it. It is being replaced under warranty."

"The display screen would freeze up and restart when temperature under 40 degrees Fahrenheit. Apparently there was a computer chip that needed to be replaced. The dealership replaced it at no cost (car still under warranty)."

"Unit constantly rebooted itself causing me to lose radio, navigation ,phone connection and information system access."

"The screen has frozen about 5 times in the last year. It takes shutting the car off overnight to resolve it. It also involves an incredibly and needlessly complex time and time zone adjustment mechanism when simple forward and backward controls would do. The selection of radio stations is also needlessly complex and has frozen a couple times."

"When it's cold the display goes through the start up sequence over and over until the interior of the car warms up."

"The built in infotainment system is decent but continues to suffer from several issues. The system locks up and reboots with no warning, takes up to 30 seconds to boot at times, changes volume levels on its own, and overall is frustrating to use. When something happens, nobody can fix it, even the passenger, as most controls are locked out while the vehicle is in motion."

"Screen freezes up and when rebooted loses all settings"

"The display screen will freeze and not work sometimes. Especially when it re-pairs with the bluetooth after every time the car is turned on"

"When the car first starts, screen is blank. It sometimes comes on after a while or it will come on if I restart the car. Has only happened a few times."

"Problem started suddenly. Electronics stopped working. Fortunately car had 36,000 miles on it so Mazda warranty covered the cost."

"Entire nav system shuts down every 10 minutes. Been to dealer 5 times. No solution found"

"Entertainment system continuously reboots"

"Traffic congestion map sometimes will not come up."

"This has happened 5 times, the screen will go blank twice when I have started the vehicle and 3 times when I have been driving the vehicle. When I was driving, I had to pull over and turn the vehicle off a couple times for the screen to register."

"On very rare occasions, the in-dash display refused to turn on. I suspect this is related to the GPS hanging issues I described previously, although it happens far less frequently than the GPS issue. When the screen refuses to turn on, the only way to get it working again is to turn off the car completely, wait several minutes, then turn on the engine again. Obviously, if you didn't notice the blank screen and you already started driving, this is fairly annoying because you can't listen to music or make bluetooth calls from your car or use any other features, until you find a place to stop and restart the car."

"an intermittent problem; not worth the hazel to fix, nor recommend"

"All three problems were related to the infotainment unit. I had to go to the dealer and they repaired it, and all three worked again."

"It seems that at random times, the Display screen resets when listening to an iPod"

"Complete info system goes off, re-boots, restarts randomly."

"It has only happened a few times. We took it in to the dealer after it happened twice. It has happened a couple of times since, but then works the next time the car is started."

"while driving the screen turns off and then reboots. it starts back at the place it left off music/gps. no problems with the car not being able to drive while this is happening"

"Sometimes for odd reasons the screen just goes blank for intervals. It is rare, but annoying"

"Display will go blank at random times"

"Periodically the display screen would not work. It was resolved with an update to the system"

"When I connect my phone by Bluetooth (every 4-5th time I connect my phone), it will recognize the device then after 30 seconds disconnect it. It's problematic when I'm trying to talk on the phone and it keeps disconnecting."

"System occasionally will not see USB sticks, stops playing, Cell Ph interface via Voice commands could really use some common sense , porly set up software"

"USB connection is intermittent"

"Same root cause for all three issues; there's a short in the wiring in the dashboard somewhere, possibly associated with moisture, most often affects the GPS and dashboard display on very cold days, until the car heats up fully."

"This is an intermittent problem. The navigation screen does not load so is inoperable until it loads properly. I have tried pressing a combination of buttons to "reboot" the system. Sometimes this works, sometimes it doesn't."

"GPS would reboot-covered under a "recall""

"I have difficulty getting the directions spoken"

"The dealer refused to fix the system and said to do it myself, which is not possible without a different computer. The charging unit formthe phones does not work. The dealer is not reputable"

"when driving, the GPS system does not allow driver to move the map to another location, e.g., where i'm going. Previous Mazda system did offer this access. Disappointed at this change."

"the navigation system is basically useless. It can't be used as a map because you can't zoom, and you have to be stopped for minutes to enter an address. Stopped using it years ago. My Acura was 12 years older and had a better navigation system"

"Broken chip in consul needed for Nav to function"

"Not user friendly each time results vary have to be too exact to get results occasionally"

"The system occasionally freezes and becomes inoperable. It usually re-boots on its own after several minutes."

"Very poor operating system (GPS). The “update” they provided was very poor. (Eg.) There is a residential development that is 7 years old in Orlando and a 4 lane bridge that is 4 years old next to me that are still not showing in the updates. Also, it is very hard to use."

"For me it is very difficult to work with. There are times when entering it provides the correct info. but frequently displays wrong locations. Very difficult to operate. I have a portable Garmin which is much better than the in car unit"

"Occasionally failed to accurately show correct location. Unit replaced under warranty."

"Navigation system extremely unreliable. It often doesn't know just where I am or takes me far out of the way or not to the destination at all. Sometimes won't allow a particular destination to be entered. Purchased new chip. Installed by dealer. No improvement. I would not have bought the car if I had known this. When I recently complained to a service writer at the dealer, he said, yes, we know. Very irritating."

"The GPS often hangs when you stop at a gas station, and the only way to get it working again is to do a full factory reset of the in-dash electronics display. Unfortunately, you can only do this reset while the car is stationary. If you are already pulled away from the gas station and are driving on the highway there is no way to do anything about it until you find a place to stop and fiddle with it. Also, every time you have to do this factory reset you lose all your settings and favorites (like favorite radio stations, or favorite GPS locations that you have set up)."

"System screen froze. Attempted to restart software but required bringing to the dealership. Technician at Mazda indicated this was happening to a lot of models with the system."

"In dash navigation system is very user unfriendly and difficult to program. It is very difficult to change a location once you have programmed it."

"The GPS screen on occasion and randomly does not come up. Typically , I have to pull over, turn off the car, wait 10 seconds and then restart (essentially rebooting the GPS). Ocassionally this does not work and car has to sit overnight in my garage and will then re-start the next day. This could be a real pain if on a complex trip with many turns. I typically always carry paper maps and if really concerned will print out Google Map directions as back up."

"System does not take all legitimate house number. Also the system, does not remember commonly used route and have to be reset e dry time, and the results are often different on long trips."

"Automatically clears and resets itself. Tried clearing snd going back to factory settings twice to no avail."

"Navigation system would not start up"

"GPS worked poorly. Wasn't accurate and frequently lost track of where we were. Took 9 trips to the dealer before they finally replaced the whole unit like I asked them to after the 5th visit."

"A new release was defective so I reinstalled the backup release to correct the problem. The subsequent February 2016 release installed fine."

"Navigation system stopped working. Was told I had to have an update from dealer. It was not something that I could do on my own. I discovered that to get the update you have to take the car to a dealer to have it done. Sounds like a money making racket to me. I was behind by four updates which to me means a visit to the dealer every 6 months!!!!!"

"My cell Phone not compatible with a software update requiring a replacement of my cell phone"

"Feel the system ix not at all intuitive. Liked the nav system in the 2014 model much better"

"System not properly integrated with Sirius"

"Nav system would lose track of where I was"

"gps froze and did not respond"

"Navigation system chip faulty"

"IT WAS GIVING UNRELIABLE DIRECTIONS. IE, IT HAD US MAKING U TURNS ON FREEWAYS AND OTHER POOR INSTRUCTIONS. MAZDA REPLACED THE WHOLE UNIT AND IT IS WORKING PROPERLY NOW"

"The nav system abruptly stopped working. There was a display, but it did not connect or provide directions"

"Rebooted periodically"

"Gps determines routes that are not accurate and miss directed"

"Without warning, the GPS menu disappears and is not usable. Dealer said to update software online. I did and issue has not reoccurred"

"Features are locked out while the vehicle is in motion. This only applies to vehicles sold in the US; in every other country in which Mazda sells, these features are operational. GPS is therefore useless"

"it works most of the time and occasionally, just doesn't work at all. you get a blank screen."

"Dealer was able to resolve."

"Bluetooth reception is frequently failing to pair with my phone."

"Car would randomly drop calls or disconnect. Also unable to end calls without hanging up on the actual phone or waiting for other person to hang up. Dealer unable to fix this problem."

"We each Have a Samsung android tracfone. Mine phone connect every time with no problem. When my wife has to repair her phone every time she wants to make call in the car. Very annoying."

"My old cell phone was not on a list of cell phones their software supported after an update"

"Loses Bluetooth connection frequently. Often cannot take an incoming call. Have discussed with dealership but can,t seem to correct the problem"

"I experienced issues with bluetooth pairing but more specifically with the ability for the infotainment system to play bluetooth audio (Primarily Pandora). I took the vehicle in for a firmware update because the service adviser stated that they've seen similar behavior in other vehicles and the firmware update seemed to fix things. Since the update I've experienced situations where I get into the vehicle and the screen stays black until my phone is done importing contacts. Every time my p"

"When starting to drive, my phone will sometimes automatically dials my number. Not sure if this is the phone or the car"

"The radio that came with the car just quit working after a year. I bought an after market radio to replace it"

"Radio would not come on."

"Loses radio station memory"

"Infotainment screen goes blank, lose all functionality. Will spontaneously reboot and resume in 5 to 30 minutes"

"The radio controls froze up so that the stations could not be changed, and the radio could not be turned off. Nothing worked to fix this, until I turned the car off overnight and turned it on the next morning (to go to the dealer for repairs). The problem disappeared and has never returned"

"Already explained. (GPS update)"

"It's been a problem for the past year, for certain podcasts and music types there is a tinny sound coming from the front driver side speaker. We've isolated this by adjusting the balance and listening for that sound. While the dealer was able to reproduce the sound they said there is nothing wrong with the speaker so there is nothing they can do. Now we have the balance set to just the passenger side which is very annoying."

"The front passenger door speaker began to rattle. It's the bose system. The dealer replaced the speaker. I've read that water gets into the door and drips on the speaker. This degrades the glue in the speaker assembly. And the speaker rattles. I've read that this is ot isolated to the cx-5 and that other models have this issue."

"3 driver side speaker was beginning to fail (buzzing distortion) requiring replacement of both driver and passenger side speakers."

"Background: I had leased a 2015 Mazda CX 5 and was very happy with it. In November 2016 the dealership sent out a promotional letter saying that they wanted to “trade keys and put me into a new car.” I happen to go to the dealership the day after Thanksgiving. And they did make me an offer I couldn’t refuse. I gave them the keys, and the car and drove out with a 2016 model that was virtually identical to my 2015, with no out-of-pocket cash, and my lease payments actually went down. What could be wrong with that? Well, I soon found out. This car got poorer gas mileage compared to my 2015. While I drove the same way, the same exact distances, on the same roads, it dropped from the solid 25 MPG of the 2015, to slightly less than 23 miles a gallon for the 2016. And then I began to experience the other issues described. Whether this quality drop was due to the introduction of a remodeled CX 5 for 2017 or not I can only speculate. The speakers on the stereo system began randomly and intermittently cutting out on the left side. There is no discernible pattern to this. Sometimes it worked fine for weeks, then will start going out three or four times on the way to work. I took it to a Mazda dealer, their guy said it was because I had set the fader so more sound came out of the back speakers. This sounded ludicrous to me. He zeroed everything back out. Which is not the way I wanted it, and now it doesn’t cut out completely on the left side, it partially cuts out on both sides. By that I mean the sound quality drops, the high-end notes lose volume, and the sound is degraded generally. Of course, the sound system worked fine when the Mazda tech listened to it. And without actually hearing the problem, it is a real shot the dark for anyone to fix it, or not fix it, as in my case. The problem continues to this day."

"They are difficult to use and often do not work. I rely on Waze"

"Voice control commands have never worked on this car."

"It would not respond to voice commands"

"Voice recognition has difficulty understanding voice commands"

"Daytime running lights quit working. These are LED lights built into the one piece headlamp, and the whole headlamp has to be replaced at a cost of over $1000 a piece. My wife worked with Mazda to only pay for installation of around $200 and they covered the parts. However, they recently did a safety recall on the DRL's and reimbursed us the installation cost since we had already had them replaced."

"daytime running lights. Mazda issued a recall"

"Recall on Daylight Driving Lights failing due to acid in a sealant. One of mine is out."

"One of the front DRL assemblies needed to be replaced. As a special consideration, the repair only cost me $100, and Mazda recently reimbursed me that out-of-pocket expense as part of a recall. The way the dealer and Mazda corporate handled the entire matter made me an even bigger fan of the brand."

"Running lights on driver side failed last year."

"Driving light went out..cost $1250...covered by warrantee"

"Both halos(daytime running lights)stopped working. After several months, and visits to the dealership, Mazda fixed the problem by replacing the whole units."

"I experienced failure of one daytime running light then the other. The first was replaced under extended warranty. The second has been inspected by the dealer and will be replaced under a recall when parts are received."

"Daytime running light went out. Mazda paid for the part although it was out of warranty. This problem is now covered by a factory recall as it is a safety issue."

"LED daytime running lights on driver side stopped working. Over $1300 to fix. Seems to be a common problem for this Mazda"

"Passenger side Daytime Running Lights (LED strip) flickered and dimmed, then went out completely. Dealership wanted about $1440 (+10% tax) to replace the headlight assembly Contacted Mazda Corporate, registered a complaint, and the cost of replacement was lowered to $82.80 + tax."

"Driving light burned out @37k miles. Cost 1200 dollars to fix."

"The day time led running lights stopped working and would cost $1000 to fix per headlight."

"The led lights around the headlights went out. The whole unit has to be replaced. Haven't fixed yet. The dealer has worked out a compromise to fix for around 300.00 because we use the dealer for all the work needed."

"Cute little running lights on left front side went out. Minimum of $1000 was the repair estimate!!"

"turn signal light was not functioning properly"

"Daytime Running LED's of drivers side front non functioning. Waiting for parts from dealer will be repaired under warranty"

"Light broke and was fixed by Mazda at no cost. They have since issued a recall."

"First the right side headlight went out about a year ago and I had to replace the whole unit. The running light still worked. Then the left side headlight went out and Mazda finally issued a recall for the headlights and replaced it for free and reimbursed me the cost of the other light as well."

"Integral daytime running lights in the driver side headlight unit failed due to manufacterer's defect. Vehicle operable but unable to pass safety inspection. Fixed subject to recall."

"daytime driving light failure"

"LED DRL's started flickering. Replaced under Mazda recall."

"driving light failed on both sides. It is under a recall"

"LED bulb problem"

"LED DRL's failed. Recall issued and item was fixed by Mazda at no cost. All good so far"

"Both headlights replaced do to recall"

"Running light quit working about 3 months ago and, subsequently, there was a recall on it."

"DTRL failed and is part of a current recall"

"The LED headlights would flicker and ultimately one failed. Dealer replace one light and repaired the second."

"The headlight unit includes LED Daytime Running Lights (DRLs). The left DRL stopped working which is a known issue on this year CS5. There was recently a recalled issued on the DRLs by Mazda."

"The halos on both headlight units failed. It took about 5 months of whining, but Mazda replaced both at no charge. I considered it a safety issue, ad was very insistent the they be replaced. These units are very expensive, because they are self leveling, contain the HID lights, signals, and the daylight driving halos."

"Needed replaced due to flickering. Both headlights were replaced a year apart."

"daytime running light was out. I went to get this fixed and was told I'd need a complete headlight assembly, at a cost of $1,200.00. Because I'd purchased the car only a few months prior, the service manager contacted the regional manager and I ended up only paying $100.00."

"LED Headlight assembly flickered for a couple weeks then dimmed/failed. Only Brights worked at full, rest was dimming considerably to the point of no longer working. Required full replacement, $1200+ bill at dealership."

"The LED strip surrounding the headlight (daytime running light) went out. The cost- $1000.00 because the entire headlight assembly is one piece. The car is only a little over 3 years old."

"daylight running lites went bad and had to have replaced. Cost of relplacement was $1200. dollars per light. EACH LIGHT WENT BAD APPROXIMATELY ONE YEAR APART. To me it was very unusual that both went bad."

"LED Daytime running lights on one side went out completely. On the other side they are dim or intermittent. It's impossibe to service the headlight, as the whole assembly must be repaced at considreabe cost."

"LED lights around headlight failed and were expensive to repair ($1000)"

"I purchased the CX-5 with the more expensive option of the LED headlights. It's not possible to replace bulbs within the headlight - the entire headlight must be replaced (or so I was told). Both failed/burned out during the warranty period: dealership installed new but did a very poor job. Each headlight was aimed at different heights. Original ones would horizontally auto-level based on vehicle load - now the auto-level feature still works but operates vertically which makes no sense. The original feature allowed the headlights to turn as the steering wheel turned - it doesn't work at all anymore. Attempts to get the dealer to fix were non-productive, and I was forced to deal with employees (and managers) with bad tempers. In addition to all of this, each LED headlight is very expensive to replace: the cost was nearly $700 each, not including labor. If one of these burns out again, I'll buy another car."

"The daytime running light on the driver side is dim. The right headlight works fully. To fix the day time running light, I must replace the entire drive side headlight system. Parts only is $1,200!!! For a headlight!!!!"

"DRL ceased to function about 38th month. Dealer extended warranty, good will , and replaced free of charge"

"part of headlight stop working covered by warranty"

"Within the multi-purpose headlight modules, both left and right side, the daylight running lights failed within 2 months of each other. The headlight portion of the module continued to work OK. Despite being out of warranty (milage, not time), after appealing to Mazda USA, they paid parts and labor to replace the modules. This cost would have been substantial with the retail price of each module being upwards of $800.00 plus at least 2 hours of labor. Mazda came through for me and I remain a loyal customer."

"The car was purchased used. The first time my wife tried to turn on the heated driver seat (she's the primary driver of this car), she discovered the seat bottom's heater portion doesn't work. The seat back portion still works. The dealer service department recommended she wait to see if the back portion also fails, and repair both at the same time whenever that happens."

"Seats are not very warm"

"The seat motor made a loud whine when moving the seat forward or back. Motor needed to be replaced."

"Seats are not warm enough. Maybe because the Ford is warmer."

"Bottom cushion of driver's side heated seat did not heat up. Only back portion of driver's seat heated up."

"UPON DELIVERY OF AUTOMOBILE -FRONT PASSENGER SEAT HEATING ELEMENT WOULD NOT GENERATE SUFFICENT HEAT. DEALER HAD TO REPLACE ELECTRONIC HEATING ELEMENT INSIDE SEAT BOTTOM CUSHION"

"Seat will not heat, requires replacement."

"Seat heater failed and the bottom of the seat had to be replaced. The service was done quickly, but it took a bit longer than I would have liked for the part to come in - especially since it was the middle of winter"

"Warning sensor malfunction. It's always lit on dash."

"The keyless entry button on the driver door became inoperable and had to be replaced for about $300."

"The unlock button that opens driver-side door when the keyless fob is nearby stopped working. Passenger-side button stil works."

"Sensor says low pressure after I got tires put on at dealer. Resetting doesnt fix the problem."

"Tire pressure sensor has failed and yet to be fixed."

"Nothing serious. It is just that some lights appear quite fast for oil change due or changed tires from winter to summer after the work was done. If the settings are not readjusted after service the lights come on for no reason. It is annoying because I have to go back to have it reset. I guess I should read the manual of how to reset those control lights. I appreciate the car overall very much. Sometimes the new technology is overkill and highly sensitive"

"Intermittently does not work"

"flash drive in the front USB port no longer shows up in the system and when it did, data was not correctly accessible. from the entertainment system."

"Blind spot monitoring system failed. It was fixed under warrantee, but only after we fought with dealer who blamed an earlier minor accident. We proved it was unrelated"

"Something on my rear passenger caliper wasn't working (motor?) and it wore the brake pad down really fast. I had to replace my back brakes after only about 12000 miles."

"Have already replaced the brakes 3 times all the way around the vehicle and the calipers and rotors twice"

"Brake caliper suddenly locked up in normal driving, causing vehicle to become inoperable, luckily not an accident. Rotor also ruined."

"Rear brakes would not release."

"sticking right front caliper"

"I did not experience any problems. Problem was caught at 2 year warranty service. It took almost a week to get the parts to repair problem. I could not drive the car and had a loaner. I did not enjoy driving the loaner - a much smaller car. Super happy when car was fixed."

"I had normal break wear and had the rear brakes replaced. The dealer put on the wrong parts (calipers) and my brakes operated funny (supposedly a parts error). They put in the correct parts but adjusted them wrongly and my rotors turned red hot. They replaced them without charge."

"I just purchased this vehicle on April 22, 2020. I had it looked @ by a mechanic and he determined that the rear brakes needed to be replaced asap and the front ones within 8 mos"

"This is the second set of brakes within 60,000 km using Mazda parts. We will be using better non-Mazda parts when we replace them next week."

"discovered at state required yearly inspection by dealer and replaced"

"At 37500 miles the rear brakes (pad and rotor) were replaced. I consider this normal wear."

"At 34000 kms the REAR caliper pads and rotors had to be replaced. Later this month, at about 38000 kms. the FRONT caliper pads and rotors will need to be changed."

"Electric parking brake seemed to let the rear brakes drag heavily and overheat. finally found a source of the problem and resolved it."

"False warning light, need to reset computer"

"Replaced all the brakes once already, and now the rear ones need replacing already. I feel they should have lasted longer than they did."

"It appeared that the brakes picked up stones that caused deep gauges in the pads."

"Rear brakes worn such that replacement of rotors and pads had to be done at 42000 kms. Front brakes OK. Wear on rear brakes is FAR below the industry standard and appears to have been an ongoing problem with previous years of the CX5. Contacted Mazda Canada and was unable to resolve this issue to my satisfaction. Appears obvious there is an engineering/design or materials problem that Mazda refuses to acknowledge exists."

"The car required new rear brakes at 28,000 miles. This is unusual in both the mileage and the fact that rears wore sooner than the fronts."

"Dec. 2018, routine service I was advised my front brakes needed replacement"

"It was the second time since buying the vehicle the front breaks needed to be fixed"

"I am leasing vehicle thinking i would have to do no maintenance other than oil changes /tire rotation/wiper blades. i needed new rear brakes at 29,000 and new tires at 31,000 miles 6 months prior to my lease being up."

"Rear brake pads were replaced and rotors turned at aprox 30000 miles"

"The brakes picked up stones that caused big grooves in the brake rotor."

"Brake bracket slots where the brake pads move were not factory treated with anti-seize and rusted heavily. The rust caused the pads to seize in the brackets and wear prematurely along with the rotors. In a climate with actual winters the brakes need anti-seize to prevent corrosion from road salt."

"rear brake pads wore prematurely, requiring new rotors"

"Rotors had to be reshaped, didnt fix the problem. Brakes continue to squeal. Mazda applied a Mazda grease and still didn't resolve issue."

"Rear brake pads worn out at about 34000 miles."

"Factory recall for brake sticking"

"Rotors needed to be turned"

"Despite having rotors replaced less than 6 months ago, car now shudders under heavy braking."

""sticky" caliper caused warped rotor: replaced both front"

"At a routine service, the Mazda dealership where the car was purchased informed us that the rotors and brake pads were completely worn out, front and back, and had to be replaced. Unfortunately, they did not show the original (worn) parts to my wife, who drives the car. However, they said that, although the wear was excessive and unexpected, it was probably because we had driven it in the winter, had not parked it in a garage and/or had not driven it enough. The dealership made not effort to mitigate the costs or to explain why a 2016 vehicle would need new rotors and brakes after 28000 km."

"The Brakes and rotors deteriorate quickly,we changed twice within 12 months, second time around, my husband bought rotors of a different material that seem to be lasting longer."

"Rotors, front and rear, required replacement a second time due to corrosion. Corrosion caused pitting of the surface with prematurely wore out the break linings. Dealer claims it's environmental. However, there are about 60 cars that park near me (occupants of the building) and the only other person that has this "environmental" issue is the owner of another Mazda CX5."

"Rear rotors and pads were replaced and 9 months and 5700 miles later both needed replacement again, this time also replacing the calipers."

"Would not pass PA State Inspection requires according to the mechanic preforming the inspection!?"

"At 20,000 miles, replaced front and rear break rotors and break linings. The rotors rusted. Rough surface caused linings to wear down prematurely. Mazda (both the dealer and corporate customer service) blamed in on environmental causes because I live in a coastal city. The majority of the US population live near the coast - unacceptable excuse to me."

"brakes seem to squeak in hot/humid weather while car is moving, can't seem to find the issue."

"Squeaks like hell when backing up slowly."

"Dealer replaced all 4 rotors and pads under warranty."

"brakes have continued to squeak even after getting it worked on. They worked on the rotors and put down a special Mazda grease."