With the redesigned CX-5, Mazda retained most of the sporty handling that made the first-generation enjoyable, but the SUV is much more mature now with vastly improved ride comfort, noise isolation, and interior quality. It's one of the more desirable models in the compact SUV class. Unlike purely rational choices like the Honda CR-V and Subaru Forester, there’s a bit of joie de vivre with the CX-5.
Alerts
There is 1 recall on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Mazda CX-5 has been recalled 1 time by NHTSA. View Recalls
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 420,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2019 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Mazda CX-5 owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"For a brief period the backup camera system would not activate"

Ronald O., FL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Display screen freezes up

"Main computer chip controlling the electronic's failed and had to be replaced"

Anonymous, MN (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"the rear view camera did not activate when shifted into reverse.screen stayed on radio station screen i was listening to at the time of failure. nothing i did resolved the issue. reported problem to dealer who set up next day appointment, but the problem resolved itself after sitting 2-3 hours. dealer updated the computer firmware, but it's only been 3 days since the failure, so resolution cannot be assured. dealer had no idea what happened, but i googled the issue and it seems there have been other reports of the same failure, including a utube video of my exact symptom. stay tuned!"

Pam P., OH (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Display screen goes blank

"It appears that the software is cycling through a reboot. It takes about 10-15 minutes of driving before the display is stable."

Anonymous, NE (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Display screen goes blank because the display/music software reboots frequently."

Rich J., CA (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"It was due to my flash drive being corrupt causing the entertainment to act up. It has since been repaired and there are no problems."

Philip A., AL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Part of the same problem with the main computer chip. After replacing problem went away. I have never purchased a life time repair guarantee on a car before but would highly recommend it when purchasing a new car because the cost of replacing the electronic chip was more than life time repair guarantee."

Anonymous, MN (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"The screen will go blank or the system will restart for unknown reason (and this is on both 2017 Mazda vehicles we own). Sometimes the radio will still be playing, sometimes it will cut out, or the navigation will stop working, but then restart right where it left off. It's a very annoying system in what is otherwise a very fine car."

Anonymous, NY (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)
In-dash navigation system (GPS)

"System doesn't recognize major streets and (believe it or not) significant cities and towns. System is not familiar with my local area and suggests ridiculous routes."

Anonymous, VA (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"System did not go forward after the destination had been typed in. Radio sound continued, making any voice signals unintelligible."

Anonymous, MI (2017 Mazda CX-5)

"Terrible system. Not user friendly. Doesn't respond in smart ways... Many items missing from its ability to find that are common places in this community."

Anonymous, NY (2017 Mazda CX-5)

"1. Settings are changed by the system 2. Address input is not accepted by the system"

Anonymous, WA (2017 Mazda CX-5)

"The screen will go blank or the system will restart for unknown reason (and this is on both 2017 Mazda vehicles we own). Sometimes the radio will still be playing, sometimes it will cut out, or the navigation will stop working, but then restart right where it left off. It's a very annoying system in what is otherwise a very fine car."

Anonymous, NY (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

"It gives strange directions. My iPhone navigation is better.."

Anonymous, MD (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

"Booting up"

R C., SC (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

"Does not recognize voice command to navigate. Asks for external device. I believe that if I manually put in an address it will find it. Not always convenient to do so."

Anonymous, MI (2017 Mazda CX-5)

"The software does not recognize some addresses (do not offer the choice to enter certain addresses because the keyboard blacks out options)"

Hermine C., TX (2017 Mazda CX-5)

"Navigation system much too complicated."

Craig T., CA (2017 Mazda CX-5)
Radio

"Unable to set preferred stations. Manual was of no help in remedying this problem."

Anonymous, MI (2017 Mazda CX-5)
Software update fixes

"Updates fixed problems"

Anonymous, (2017 Mazda CX-5 Sport 2.5-L 4 Cyl)
Speakers

"The sound is extremely poor quality"

Hermine C., TX (2017 Mazda CX-5)
Voice control commands

"usually do not work"

Anonymous, NY (2017 Mazda CX-5)

"According to service technician at the dealership - my Mazda does not work (entirely) well with my iPhone 6+."

Anonymous, MI (2017 Mazda CX-5)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Alarm or security system (excluding aftermarket systems)

"something caused the battery to drain. after recharging the battery, i was able to drive the car for a few days without any issues other than the hatchback being locked without any way to manually open it. the cars had to be taken to the dealer. the battery was replaced and the hatch opens fine now. all done at dealership for no charge under warranty but a pain to deal with. no other issues since besides the occasional infotainment system locking up"

Anonymous, CA (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)
Exterior lights (other than headlights)

"There was an issue with the driver's side amber light in the headlight assembly. The wiring caused it to fail and overload the amber light on the passenger side."

Anonymous, WV (2017 Mazda CX-5 Sport 2.5-L 4 Cyl)
Headlights

"Both headlights had to be replaced due to LED strips going out."

Carl B., TX (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Heated or cooled seats

"erratic heating of passenger seat. waiting for part"

Anonymous, QC (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Interior lights

"Rear hatch light did not work. After opening up the rear panel found that the wire to light assembly was not hooked up."

Carl B., TX (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Keyless entry

"Auto lock doesn’t always lock"

Anonymous, OH (2017 Mazda CX-5 Sport 2.0-L 4 Cyl)
Wiper motor or washer

"automatic wiper sensor did not work and had to be replaced at no cost."

Carl B., TX (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

"Rear calipers were sticking due to inadequate lubrication of the caliper pins from the factory. Winter salt was also a factor"

Anonymous, NY (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)
Master cylinder

"Brake intermittently fails to immediately respond. Have brought to dealer multiple times but they say they cannot find anyhing"

Jeffrey K., TN (2017 Mazda CX-5 Sport 2.0-L 4 Cyl)
Pulsation or vibration

"strong pulsing when brakes applied at highway speeds"

Jack R., NH (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Rotors

"Rotors required replacement due to pitting - changed pads as well"

Anonymous, ON (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

"rotors weren't properly greased at the factory, which lead the the brakes wearing and the rotors warping. That said, brought it to the dealer, they replaced the rotors, brakes, ad performed maintenance on them under warranty"

Anonymous, NS (2017 Mazda CX-5)
Squeaking

"Have a squeaking noise at low speeds stopping and moving. Have taken car to dealer 5 times and it is still not fixed."

Ginger G., AR (2017 Mazda CX-5)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"all electronic systems went out"

Anonymous, FL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"electronic systems went blank"

Anonymous, FL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"After being stuck in some high snow while parking, the traction control system (and related systems) went off line and produced a dashboard warning. After a few days, the systems returned to normal functioning. There have been no problems since (5 weeks)."

Anonymous, MN (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Randomly flashes on the BRAKE warning and slams on brakes... Trying to get it removed before I get rear ended or cause a wreck. Almost as bad as the lane departure when you have a person or bike swerve into your lane and you try to dodge them only to have the stupid lane departure system yank the wheel back."

Anonymous, OR (2017 Mazda CX-5)

"When you drive on a road with any vertical patching strips your vehicle will react. If something swerves or comes into your lane and you try to miss the person, bike, animal, object you have to fight the steering whee."

Anonymous, OR (2017 Mazda CX-5)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

"I have had lots of problems with the paint. There was a potential paint defect on the gas access door that looked like crackling of the paint. The rear hatch door is already rusting. I had damage from sap. Mazda really pushes their Zurich Shield protection plan, that is useless and did not cover any paint issues. The dealership took a picture to send to Mazda to determine if it was a manufacturer paint defect and then I never heard back from them. I was told with Zurich Shield that if I just take it through a basic car wash on occasion that I would have no issues maintaining the condition of the paint. Lots of issues, very dissatisfied with the paint."

Anonymous, NY (2017 Mazda CX-5)

"The paint especially, on the car hood is chipping. These are small chips unrelated to rock chips. I noticed a few shortly after purchase and now there are many on the hood where the 3m coating is not installed. I have never had it on gravel roads and do not follow closely to other vehicles. This colour-Soul Red Crystal Metallic seems to be a problem as over 1100 other CX-5 owners have signed a petition wanting resolve for the same paint problems that I have experienced."

Anonymous, AB (2017 Mazda CX-5)

"Crystal red colour. Paint is chipping away from primer in small, round marks, 1/16” in diameter. When you rub your finger over, it is a chip. At least 50 marks on front hood, front fender panels and up windshield struts,"

Anonymous, ON (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Paint chips off too easily"

Anonymous, MI (2017 Mazda CX-5)
Rust

"Bottom of rear trunk lift gate rusting after only 2 years, with Zurich Shield package. Zurich Shield definitely not worth the money spent."

Anonymous, NY (2017 Mazda CX-5)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine mounts

"Apparently the 2017 CX-5 has a problem with motor mounts failing to be flexible because of a hydraulic issue, but this problem only exists in very cold temperatures. For me the problem began at around 0 degrees Fahrenheit, the problem being severe vibration of the entire car accompanied by the loud noise of the vibration. Much of the winter in Alaska is colder than 0 degrees, so the problem was pretty much constant. The local dealership knew the noise and vibration was not ok, and they guessed it was a motor mount issue, but weren't sure. I called Mazda USA to see if they'd heard about the issue, they hadn't. I searched online and found others who had the same issue, most were in Canada. So I called Mazda Canada and they told me YES, there was a problem with the motor mounts in cold temperatures. In fact, Mazda Canada had an information sheet about what to do about the problem, and as I was arriving at the Mazda dealership for my checkup appointment, I just handed the phone to my service manager. The Mazda Canada lady emailed to him the info sheet and they fixed the problem by replacing the motor mounts that I can only presume were somehow different hydraulically such that they didn't freeze and prevent movement cushioning the engine vibrations. It's all fixed now, but I wish Mazda USA had a clue as to this problem. In essence, my research is what caused the local dealer (which sells and services Honda, Subaru, and Toyota) to not know what the problem is. At least the problem was under warranty."

Anonymous, AK (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)
Oil leaks

"Drove the car for approximately a week, and noticed an oil stain on the garage floor. Took it to dealer who diagnosed an improperly installed drain plug. Replaced the drain plug, but when asked about some compensation for the stained garage floor, the dealer suggested that we take up the matter with Mazda directly. The dealer gave us some convoluted explanation that we didn't really buy the car from them, but from Mazda Corp., even though the payment check was made to the dealer. Had to contact several people at corporate level, and they finally issued some compensation, but it made us leery of ever doing business with that particular dealer again."

Thomas C., FL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Oil plug was not installed properly, and oil leaked on the garage floor, leaving a stain. Was able to get the car to dealer, where they replaced the plug, but would not take any responsibility for the stained garage floor. Claimed we technically bought the car from Mazda USA and not the dealer. Had to make multiple calls to Mazda corporate, and after much back and forth, was issued a voucher for future service. Love the car, but left a bad taste concerning the dealer, and would likely not do business with them again."

Thomas C., FL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Rear oil seal was leaking. Mazda replaced it under warranty."

Jim L., CA (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"Constant rattle coming from the rear of the vehicle turned out to be the flanges on both sides of rear spoiler had detached."

Carl B., TX (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"driver window shakes when open and driving. same problem in my previous 2013 CX5. going back to dealer because they couldn't fix it first time"

Anonymous, QC (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"When turning, whether to change lanes or make small adjustments, there is a weird noise, like an old door that hasn't been lubricated. The noise isn't heard 100% of the time, but it's heard often enough to be annoying. Unfortunately, thus far, the dealership has said that its technicians have not been able to duplicate the noise. Other than this noise, the vehicle feels like it's better screwed together than the 2016 Outback I used to drive."

Reginald L., NY (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel injection system

"Interstate hwy speed, cruise control on, wanted to change lane and pass pushing on accelerator, engine begins lurching and check engine light on and flashing. Pulled back into my lane, disengaged cruise control, slowed down, exited highway to a truck stop. Turned engine off. Called the closest dealer service dept, adviser said it was not derivable if the engine light was flashing. I started the engine with him on the phone, engine light was on, not flashing. We drove to the dealer for service. Computer code indicated the fuel rail system pressure was low. Work done; R&R intake manifold, intake gaskets, and one 'O' ring that was crushed. All service was covered under warranty. Dealership was fantastic, helpful, informative, and got us back on the road in three days."

Charles T., MD (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Sensors (includes O2 or oxygen sensor)

"Air Slow sensor malfunction caused check engine lights to come on. It took 2 visits to the dealer to locate and fix the problem. Work was done under warranty."

Girish S., ON (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

"Chk engine light came on. Display also indicated front camera and collision system failures. Dealer replaced AIR FLOW SENSOR - under warranty 0 on April 13 2018, No issues since then."

Girish S., ON (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Completely went out - no air conditioning function whatsoever. Under warranty, but still had to have entire system replaced and it took 5 long weeks."

Susanna M., GA (2017 Mazda CX-5)

"Can't keep up with the Florida heat. Just doesn't cool even at the lowest temperature settings"

Anonymous, FL (2017 Mazda CX-5 Sport 2.5-L 4 Cyl)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Cylinder head

"carbon buildup caused engine misfires and required head removal and cleaning at 20K miles. Unacceptable!"

Paul T., OK (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Springs or torsion bars

"rear springs and other unknown rear suspension components replaced under warranty at 20K miles"

Paul T., OK (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Traction control

"After being stuck in some high snow while parking, the traction control system (and related systems) went off line and produced a dashboard warning. After a few days, the systems returned to normal functioning. There have been no problems since (5 weeks)."

Anonymous, MN (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Glass defects

"The glass in the hatch back/tailgate becomes iced on the INSIDE of the glass on very cold day"

Susan B., NJ (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Transmission caused failure to change gears"

Jeffrey K., TN (2017 Mazda CX-5 Sport 2.0-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Compare 2017 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
TRAILER HITCHES
Nov 21 2017
Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
What should you do:
Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V744000
Potential Number of Units Affected: 1076
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